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Philippine Airlines


1,719 Reviews
Headquarters: PNB Financial Center Macapagal Blvd, Pasay, Luzon 01330 Philippines +63-2-855-8888 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,719 Reviews from our TripAdvisor Community

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1,719 reviews from our community

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Showing 1,418: English reviews
Austria
Level 3 Contributor
8 reviews
1 helpful vote
Reviewed 2 days ago
NEW

Leg space was absolutely ridiculous for a 6h flight! I am average height (1,7m) and my knees touched the seat in front of me even when I sat upright. My partner, who is taller, couldn't even sit straight. Otherwise service, food and drink was ok. No in-flight entertainment. Will definitely never fly Philippines again, unless the flight duration is 2h...

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Trans-Tasman Economy Auckland Central - Cairns

Helpful?
Thank xmaievx
Norfolk, Virginia
1 review
Reviewed 3 days ago
NEW

This airline has provided me the single worst experience I've ever had flying. LATE departure, MECHANICAL issue requiring return to origin immediately after take-off, keeping us on the plane for over 6 HOURS then informing us that they're CANCELLING the flight, LOST luggage, RESCHEDULING the flight for over 300 people the next day with a skeleton crew of TWO PEOPLE...

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International Economy Los Angeles - Manila

Helpful?
Thank redrs
Level 3 Contributor
20 reviews
1 helpful vote
Reviewed 4 days ago
NEW
via mobile

Flight from cebu-manila Dec 13,2017. The flight was on time. The light snack they served onboard was okay, atleast you don't need to spend money for water ,tea or coffee. Overhead compartment was spacious, and people not bringing big suitcases onboard as PAL already included a 10kg check in baggage.

Domestic Economy Cebu Island - Manila
Helpful?
Thank Luzviminda O
Puerto Princesa, Palawan
Level 6 Contributor
113 reviews
77 helpful votes
Reviewed 6 days ago
NEW

The airline provided excellent service, for Economy class. Onboard food & drink was very nice & plentiful. My only complaint was the fact that my return trip was rescheduled without my consent after they had my booking money. I would not have booked this flight if they had been upfront about the flight times. My original booking called for 8...

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International Economy Puerto Princesa - Los Angeles

Helpful?
1 Thank AlanOnPalawan
Brisbane
Level 2 Contributor
3 reviews
7 helpful votes
Reviewed 6 days ago
NEW

This is a terrific way to fly from Brisbane to Manila,two small 4 hour flights with a stopover for about 45 minutes in Darwin.The price was better than other airlines, the crew were very nice and pleasant, aircraft was tidy and clean, took off and landed on time.The meal service and catering leaves Qantas for dead, the flight crew were...

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International Economy Brisbane - Manila

Helpful?
1 Thank Strife30
Surrey, Canada
Level 1 Contributor
2 reviews
1 helpful vote
Reviewed 6 days ago
NEW

Excellent service, loved the food but was a bit crowded in the economy class. Couldn't stretch much. Maybe, will book on business class on my next trip.

International Economy Port Moresby - Vancouver
Helpful?
1 Thank -rjaynui
Tollered, Sverige
1 review
Reviewed 6 days ago
NEW
via mobile

Flight was cancelled due to technical issues, fine. But then the real mayhem starts. Practically impossible to get any information what's going to happen, no info boards only loud distorted announcements in poor English impossible to understand. Each person asked gave different answers. 4 hours later and I still don't know if we are going anywhere today. No locals are...

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Domestic Economy Manila - Busuanga Island

Helpful?
Thank lellebubben
Iloilo City, Philippines
Level 3 Contributor
21 reviews
11 helpful votes
Reviewed 6 days ago
NEW

These new planes are great unlike the one I departed from. They have large video screen, USB ports to charge your gadget and wider room as well as luggage. Toilet is ample also. The other planes they are using are garbage, only toilet at the back with so much passengers, no chargers to plug your gadget and forcing to use...

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Southeast Asia Economy Tokyo - Manila

Helpful?
1 Thank Uxela
Sydney, Australia
2 reviews
1 helpful vote
Reviewed 6 days ago
NEW

Booking in to Business class always goes smoothly ... the Business Class aiport lounge is fine - quite relaxing and the food doesn't break the highest standards, but is acceptable, given the context. The Cabin Crew are welcoming, polite, helpful and attentive .. they seem to be well-trained and customer orientated. The flight is eight hours and the seats are...

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International Business Class Sydney - Manila

Helpful?
1 Thank O7840JVglennm
Nueva Ecija
Level 3 Contributor
11 reviews
2 helpful votes
Reviewed 1 week ago
NEW

Was highly delighted to be upgraded free of charge from economy to business class. I was in pain and could' nt lift not even my hadbag, crew both ground and flight were very helpful and courteous. The flight was full as it was almost autumn and most seniors are going home to Philippines where it is warmer plus the coming...

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International Business Class Vancouver - Manila

Helpful?
1 Thank Carmencita C
See travel tips for airlines
“Simply ask and you will get service from the flight crew”
Strife30, 10 Dec 2017 | Read review
“Best airline should recommend Business Class”
-rjaynui, 10 Dec 2017 | Read review
“book a daytime flight back to Sydney ... overnight flight can drain your energy”
O7840JVglennm, 10 Dec 2017 | Read review
“There is no tip i can give. Best to avoid like the plague.”
491craigk, 8 Dec 2017 | Read review
“Online booking is great with PAL, ease of making adds on”
RaquelW36, 8 Dec 2017 | Read review
Show next 5 travel tips 5 of 10
About Philippine Airlines
Philippine Airlines (PR) is the flag carrier of the country of the Philippines. With its subsidiary PAL Express (2P), the airline flies to about 75 destinations within the Philippines, as well as points elsewhere in Asia, and in Australia, the South Pacific, the Middle East, Europe and North America. The airline's primary hub is located at Ninoy Aquino International Airport (MNL) in Manila and its secondary hub is at Mactan-Cebu International Airport (CEB) in Cebu. Its fleet consists of two-class (First Class and Economy Class) and three-class (First Class, Business Class and Economy Class) cabins. PAL Express features one-cabin (Economy Class) and two-cabin (Premium Economy Class and Economy Class) configurations.

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