We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Malaysia Airlines

3.5 of 5 bubbles
1,879 Reviews
Headquarters: 3/F, Admin Bldg 1, MAS Complex Sultan Abdul Aziz Shah Airport, Subang Jaya 47200 Malaysia +60-1-300-88-3000 Website
Rating summary
  • 3.5 of 5 bubbles
    3.5 of 5 bubbles
    Seat Comfort
  • 3.5 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 3.5 of 5 bubbles
    3.5 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
Add Photo Write a Review

1,879 Reviews from our TripAdvisor Community

Write a Review

1,879 reviews from our community

Filter reviews by popular destinations:
All reviews Kuala Lumpur London Sydney Bangkok Singapore Denpasar Melbourne Auckland Tokyo Phuket Jakarta Penang Langkawi Kota Kinabalu Manila
Traveller rating
  • (1,150)
  • (0)
  • (336)
  • (5)
  • (769)
  • (417)
  • (136)
  • (104)
  • (65)
  • More
  • More
Showing 1,492: English reviews
Bangkok, Thailand
1 review
1 of 5 bubbles Reviewed today NEW

Due to the incompetence and deliberate lies by MAS staff in BKK and the Transit Desk in KLIA, we (7 of us) lost a complete day of our April holiday in Japan. Overbooked flights, changed flight times that we were never informed of and surly and incompetent check-in, transit and baggage staff combined to make it a 24 hour test...

North Asia Economy Bangkok - Osaka

Thank B B
Level Contributor
46 reviews
29 helpful votes
2 of 5 bubbles Reviewed yesterday NEW

how can an airline offer you NO miles for a long haul flight ??? one world should not allow this .... kl to london .. nothing offered for children ie books etc

International Economy London - Sydney
2 Thank pimlico
Haverfordwest, United Kingdom
Level Contributor
23 reviews
14 helpful votes
3 of 5 bubbles Reviewed yesterday NEW

Tickets were very good value, er you also get what you pay for. On the positive side I can recommend seat 74A or 74K - bags of legroom, er that's about it. Having flown on a number of occasions with MAS approx 4/5/6 years ago, nothing has improved since then. Food was poor, planes (despite not being that old) were...

International Economy London - Kuala Lumpur

1 Thank meeh
Auckland, New Zealand
Level Contributor
28 reviews
5 helpful votes
2 of 5 bubbles Reviewed yesterday NEW

Having had an ok flight out of Auckland a week earlier, we were certainly disappointed with our return flight home to NZ. Firstly, our 4 year old child was allocated into a seat next to a stranger in a bank of two seats with the rest of us seated in the middle four seats....needless to say we swapped our seats...

International Economy Kuala Lumpur - Auckland

2 Thank RachelFriend
2 reviews
8 helpful votes
1 of 5 bubbles Reviewed 2 days ago NEW via mobile

Today I have been strapped of my flight ticket from your staff violently and almost not allowed board in the plane due to a mistake with you booking dept. I showed all the receive, upgrade payment, second booking, ... but your ground staff after giving me a ticket in business as my booking, passing the security control, in the moment...

Domestic Business Class Miri - Kuala Lumpur

2 Thank Miguel D
Cork, Ireland
Level Contributor
305 reviews
127 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

I have been flying with malaysia airlines for years and have never had an issue with them. The staff are great, the lounge is good and the food is always tasty, especially the satays. Only down side is that I always seem to get delayed when I fly with Malaysian.

International Business Class London - Adelaide
2 Thank BNM79
Oslo, Norway
1 review
1 helpful vote
1 of 5 bubbles Reviewed 2 days ago NEW

Malaysia Airlines wrongfully registered me as a no show after they redirected my route because of huge delays going from Norway to Phuket a month ago. Showing up for my return flight at the airport yesterday they say there is no ticket and turn their backs to me denying me any sort of help. I phone them up, and because...

International Economy Phuket - Oslo

1 Thank shonamacdonald2017
2 reviews
3 helpful votes
1 of 5 bubbles Reviewed 3 days ago NEW via mobile

We recently travelled from Perth Western Australia to Kuala Lumpur. We have traveled on Malaysia Airlines many times and although it perhaps doesn't rank amongst the top airlines it is definitely reasonably adequate. However, this time, as far as I am concerned they have stepped over the line and some sort of pissy complaints forum, to get this off my...

International Economy Kuala Lumpur - Perth

3 Thank Tony A
New Delhi, India
Level Contributor
38 reviews
9 helpful votes
4 of 5 bubbles Reviewed 4 days ago NEW

We went to Malaysia from Delhi by Malaysia Airlines. The route we took was: DEL-KUL-LGK, LGK-KUL, KUL-DEL. Delhi to Kuala Lumpur flight started on time. They offered a good range of snacks, beverages (both Hard & Soft), Dinner on flight. The on-flight entertainment had good collection of movies. Though the headphones were not of great quality as the external flight...

Southeast Asia Economy New Delhi - Langkawi

1 Thank gags9286
New Fairfield, Connecticut
Level Contributor
471 reviews
194 helpful votes
4 of 5 bubbles Reviewed 5 days ago NEW

A short hop from Bangkok to Kuala Lumpur and once again, Malaysia Airlines did not disappoint. Even on this brief journey, the staff were attentive and the service was excellent.

Southeast Asia Economy Bangkok - Kuala Lumpur
2 Thank CastawayKnight
See travel tips for airlines
“Don't fly with them! If you must, only book a direct flight, no connections... they are always late.”
359BB359, 26 Apr 2017 | Read review
“choose another airline”
pimlico, 25 Apr 2017 | Read review
“If you get a good deal then maybe worth it, otherwise go somewhere else.”
meeh, 25 Apr 2017 | Read review
“don't fly with them”
12345Arsenal, 21 Apr 2017 | Read review
“Dont mind the cheap fares, they are horrible to fly with!”
482srinivasanr, 17 Apr 2017 | Read review
Show next 5 travel tips 5 of 10
About Malaysia Airlines
The flag carrier of the country of Malaysia, Malaysia Airlines (MH) flies non-stop to about 60 destinations. These include points within Malaysia, as well as international destinations in Asia, Australia, Europe, the Middle East and New Zealand. The airline's fleet features aircraft with three-cabin (First Class, Business Class and Economy Class) and two-cabin (Business Class and Economy Class) configurations. Malaysia Airlines operates two primary hubs at Kuala Lumpur International Airport (KUL) and Kota Kinabalu International Airport (BKI), as well as a secondary hub at Kuching International Airport (KIA). The airline is part of the oneworld alliance, and also has codeshare agreements with about 30 other carriers.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.

558 photos of this airline

Traveller photos: See what travellers like you saw

All Traveller Photos (558)
Food and Drink (137)
Seat (36)
Onboard Feature (30)
Airport (60)
Cabin (51)
View from Window (58)
Airline Lounge (19)
Other (167)