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Lufthansa


24,404 reviews
Headquarters: Von-Gablenz- Strasse 2-6, 50679 Cologne, North Rhine-Westphalia Germany 011 49 69 86799799 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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24,404 Reviews from our TripAdvisor Community

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24,404 reviews from our community

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Showing 11,291: English reviews
Chelsea, Canada
1 review
Reviewed today
NEW

Food was awful. I chose chicken over pasta (always the same choices). There were no chicken. All I got was skin, fat and "unchewable" material. Really discusting. Also, there is no space for the legs. I'm a 5'8" women with long legs. My knees were constantly crushed by the seat in front of me as my knees were touching the...

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International Economy Montreal - Munich

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Thank MicheleMMHB
1 review
Reviewed yesterday
NEW
via mobile

First time I flew Lufthansa was within Europe and my flight got delayed forever without any reason being provided by staff. Since I would miss my connection I was transferred to Austrian which resulted in 3hr+ delay to my original arrival time. I have contacted Lufthansa customer support regarding the statutory compensation, but after being tossed around with multiple excuses...

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International Economy Madrid - San Francisco

Helpful?
Thank Stepan K
Glen Waverley, Australia
Level 6 Contributor
274 reviews
93 helpful votes
Reviewed yesterday
NEW

It was only a short flight of 90 minutes but with good efficient service and served a basic light meal with and refreshments. In-flight crew were friendly and made us welcome. On time take-off and landing so could not fault the flight. Would use them again for internal European flights.

Europe Business Class Venice - Frankfurt
Helpful?
Thank BHewe54
Ventura, California
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

I was that impressed with Lufthansa airlines. There always seemed to be a lot of confusion with boarding and changing gates. Also, the food was terrible. I also didn't like their connecting flight options. Don't think I will fly with them in the future.

International Economy Los Angeles - Milan
Helpful?
Thank smithpatti0
Level 5 Contributor
49 reviews
13 helpful votes
Reviewed yesterday
NEW
via mobile

Typical airline service and food. The economy class was very tight, so tight that you could not pick up something dropped on the floor at your feet. The being said the flight was on time and the staff was very friendly. The flight stopped both ways in Munich. The Lufthansa app is pretty good. This is our first trip on...

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International Economy Charlotte - Tel Aviv

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Thank Richard K
Level 2 Contributor
5 reviews
Reviewed yesterday
NEW
via mobile

The Lufthansa flight to Munich was as expected. The service was solid but the food was mediocre. I would certainly fly Lufthansa again.

International Economy Vancouver - Munich
Helpful?
Thank Beertraveller604
1 review
Reviewed yesterday
NEW
via mobile

This is the most customer service oriented airline I have every flown. The flight crew was very courteous. The food was good with several choices. The aircraft (an Airbus) was more comfortable and seemed much quieter than a Boeing. Lufthansa will ALWAYS be my choice when flying to Germany. They have Delta beat hands down in every category.

International Economy Saint Louis - Munich
Helpful?
Thank Extraordinary578026
Bethany Beach
Level 6 Contributor
94 reviews
31 helpful votes
Reviewed yesterday
NEW

Traveled on Lufthansa for the first time to catch our ocean cruise around the Mediterranean last spring. Outbound flight was easy enough and relatively comfortable. The entry process though a product of the countries or the EU not sure which leaves something to be desired for the newbie. Once you land you must exit thru passport control and then re-enter...

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International Economy Washington DC - Barcelona

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Thank Ichabod C
Denver, Colorado
2 reviews
1 helpful vote
Reviewed yesterday
NEW

My flight was much more than I expected. My friend and I sat in a 2 seat section of the plane near the business class section of the plane. The seats were very roomy, The trays were hidden and very easy to use. We were given a blanket, pillow, socks, toothbrush, toothpaste, and face sleeping mask, Plus ear phones for...

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International Premium Economy Denver - Frankfurt

Helpful?
Thank mbrog
Albury, Australia
Level 5 Contributor
61 reviews
24 helpful votes
Reviewed yesterday
NEW
via mobile

First flew from Barcelona to Munich and we were put ‘on a partner airline’ which was a budget airline but at a Lufthansa price. Would probably have been cheaper to book directly with the budget airline. Then flew Munich to Rome and my husband and I were not seated together, even though we were on the same ticket. I met...

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Europe Economy Munich - Rome

Helpful?
Thank Sue H
See travel tips for airlines
“Never take it. Food was discusting. Never take it if you are tall and measure more than 5 feet.”
MicheleMMHB, 22 Oct 2018 | Read review
“lSpend a little more and take The Premium Economy class as it is worth it.”
mbrog, 21 Oct 2018 | Read review
“Avoid any code share with this airline”
MaggieH80, 20 Oct 2018 | Read review
“if you're travelling economy pay extra for the leg room - it's worth it on long flights.”
chargersrt, 20 Oct 2018 | Read review
“Avoid if possible.”
stellayinkaj, 20 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About Lufthansa
The largest airline in Europe, Frankfurt-based Lufthansa (LH) flies non-stop to about 215 destinations. This includes 18 points within Germany, as well as 78 countries within Europe, Africa, Asia, Australia, the Middle East, North America, the Caribbean and South America. The airline's aircraft have a variety of one-cabin and four-cabin configurations that can include First Class, Business Class, Premium Economy Class and Economy Class. A member of the Star Alliance, Lufthansa also has codeshare agreements with five other airlines. Additionally, Lufthansa has a number of subsidiaries, including Austrian Airlines, Swiss International Air Lines, Air Dolomiti, Lufthansa CityLine and Germanwings. The airline has hubs at Frankfurt Airport (FRA) and Munich Airport (MUC).

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