We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Lufthansa


21,775 reviews
Headquarters: Von-Gablenz- Strasse 2-6, 50679 Cologne, North Rhine-Westphalia Germany 011 49 69 86799799 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

21,775 Reviews from our TripAdvisor Community

Write a Review

21,775 reviews from our community

Filter reviews by popular destinations:
All reviews Frankfurt Munich London Los Angeles New York City Rome Buenos Aires Sao Paulo Berlin Miami Paris Barcelona San Francisco Milan Singapore
Traveller rating
Cabin
  • (6,580)
  • (1,221)
  • (1,836)
  • (177)
Route
  • (6,785)
  • (2,825)
  • (148)
  • (54)
  • (3)
  • More
Language
  • More
Showing 9,897: English reviews
Zagreb, Croatia
Level 5 Contributor
59 reviews
24 helpful votes
Reviewed today
NEW

I once took Lufhansa premium economy and am not doing it again, for it is not worth it. But I highly recommend to tall people to take normal economy class and pay an additional 100 E for a seat with more leg room. With such a seat I have had more space than in premium economy! The food is the...

More 
International Economy Rio de Janeiro - Frankfurt

Helpful?
Thank Berkeley1990
Bratislava, Slovakia
Level 2 Contributor
5 reviews
Reviewed today
NEW

Not a bad company. I think I have traveled with them three times so far. Once from Vienna to Mumbai and then inside India. Probably one of the best Indian airlines. Only once the flight was delayed but otherwise the experience has been good.

International Economy Vienna - Mumbai
Helpful?
Thank ziazdenka
Taipei, Taiwan
Level 2 Contributor
8 reviews
2 helpful votes
Reviewed today
NEW

The airport was shut down for security reason which affects hundreds of flights. Our flight schedule was 1915 and we arrived 1530. Before our arrival, already many flights were impacted by the shutdown. Lufthansa handled this poorly and let the condition worsen. There are a lot of rooms for Lufthansa to improve their ability to handle chaos like such. 1....

More 
Europe Economy Munich - Amsterdam

Helpful?
Thank joshyvon
Canberra, Australia
Level 5 Contributor
73 reviews
19 helpful votes
Reviewed yesterday
NEW

It is perhaps unlucky for Lufthansa that we took their premium economy flight four days after flying premium economy with Qantas to Tokyo. The contrast was dramatic. In contrast to Qantas, the greeting was very ordinary, we received no champagne after take-off and in general the service was second rate. the ear phones we were given were not noisy-cancelling (compared...

More 
International Premium Economy Tokyo - Frankfurt

Helpful?
Thank Bruce F
Birkirkara, Malta
Level 6 Contributor
84 reviews
14 helpful votes
Reviewed yesterday
NEW
via mobile

No delays, pleasant staff, sufficient leg room, there’s really nothing we could complain about. It was a short flight so the airline only provided a snack in the shape of a strudel ‘bun’, in other words bring your own food!

Europe Economy Valletta - Frankfurt
Helpful?
Thank tosiapuccini
Baar, Switzerland
Level 6 Contributor
242 reviews
75 helpful votes
Reviewed yesterday
NEW

Swiss Flight for 2 persons in Business, both Star Alliance Frequent travel members of Miles and More for many years, origin in Malaga – Zurich – Johannesburg – Victoria Falls, and return same airline and Star Alliance. One person has to continue his journey to London - Bogota – Pereira at arrival in Zurich. The flight down to VF was...

More 
International Business Class Victoria Falls - Malaga

Helpful?
Thank Beate J
Budapest, Hungary
Level 4 Contributor
41 reviews
9 helpful votes
Reviewed yesterday
NEW

It was my first flight alone to Germany. It was a very comfortable flight, I was sitting by the window, and the middle seat was empty which allowed me to sleep as my flight was at 3 AM and most of the way I slept. They had a great breakfast, I had pancakes which I actually didn't finish as I...

More 
International Economy Baku - Frankfurt

Helpful?
Thank a_albina_
Burton upon Trent, United Kingdom
Level 6 Contributor
90 reviews
41 helpful votes
Reviewed yesterday
NEW

The flight was overbooked, and I offered to take a later service. My offer wasn't needed in the end, but I was upgraded to business class as a 'Thank you', which I thought was very decent. Despite a delay, while already on the aircraft, the staff were honest in their explanations, and you could see clearly that there was nothing...

More 
Europe Business Class Frankfurt - Birmingham

Helpful?
Thank Michaela W
Regensburg, Germany
Level 6 Contributor
357 reviews
76 helpful votes
Reviewed yesterday
NEW

Lufthansa got this longer flight right. The standard beverage service was as expected; however, the small sandwich was an unexpected bonus as it was a bit more filling than the normal fare. Also appreciated were the flight attendant's box of goodies from which they dispensed playing cards or other age-appropriate amusements to children.

Europe Economy Munich - Malaga
Helpful?
Thank Jenny H
Aberdeen, United Kingdom
Level 3 Contributor
10 reviews
5 helpful votes
Reviewed yesterday
NEW

Helpful efficient staff on board to help whenever you need them. The dinner service took almost one and a half hours to complete before meal trays were cleared to enable you leave your seat.

International Economy Toronto - Edinburgh
Helpful?
Thank stevenwallace52
See travel tips for airlines
“Try other airlines first!”
joshyvon, 15 Aug 2018 | Read review
“Swiss and Staralliance, case1807-LX-12684 poor or nil customer service”
BeateJ50, 14 Aug 2018 | Read review
“Stay away.”
EdFan123, 12 Aug 2018 | Read review
“I had booked a ticket with United Air who passed me on to Lufthansa, so this was all by chance.”
roylouisephd, 12 Aug 2018 | Read review
“Avoid Frankfurt stopover. Check on plane where to collect luggage. Pay with PayPal. Arrange hotel transfer at airport T1.”
Asher_Rashid, 12 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About Lufthansa
The largest airline in Europe, Frankfurt-based Lufthansa (LH) flies non-stop to about 215 destinations. This includes 18 points within Germany, as well as 78 countries within Europe, Africa, Asia, Australia, the Middle East, North America, the Caribbean and South America. The airline's aircraft have a variety of one-cabin and four-cabin configurations that can include First Class, Business Class, Premium Economy Class and Economy Class. A member of the Star Alliance, Lufthansa also has codeshare agreements with five other airlines. Additionally, Lufthansa has a number of subsidiaries, including Austrian Airlines, Swiss International Air Lines, Air Dolomiti, Lufthansa CityLine and Germanwings. The airline has hubs at Frankfurt Airport (FRA) and Munich Airport (MUC).

3,686 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (3686)
Viewed
Food and Drink (549)
Viewed
Airport (500)
Viewed
Cabin (302)
Viewed
Onboard Feature (142)
Viewed
View from Window (459)
Viewed
Airline Lounge (157)
Viewed
Our fleet (63)
Viewed
Seat (252)
Viewed
Other (1262)