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Lufthansa


20,168 reviews
Headquarters: Von-Gablenz- Strasse 2-6, 50679 Cologne, North Rhine-Westphalia Germany +49-69-86-799-799 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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20,168 Reviews from our TripAdvisor Community

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20,168 reviews from our community

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Showing 9,090: English reviews
Brisbane
Level 6 Contributor
174 reviews
112 helpful votes
Reviewed today
NEW

Putting aside the chaos that is Santorini Airport (not Lufthansa's fault!) this was a really pleasant flight. I was very surprised to see a shiny new A320-200 show up to service this leisure route (in fact, I'm surprised LH haven't left this whole route to EuroWings). The plane was very comfortable, with a surprising amount of leg room back in...

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Europe Economy Santorini - Munich

Helpful?
Thank CraigJH
New Delhi, India
Level 5 Contributor
89 reviews
7 helpful votes
Reviewed today
NEW

Lufthansa the German airline is always been my favorite airline to fly for long haul . there arrangement on land and on board have been commendable . hospitality by the German airline has always been praised in the hospitality industry

International Economy New Delhi - Barcelona
Helpful?
Thank mehtarakeshkumar56
Owings Mills, Maryland
Level 3 Contributor
18 reviews
Reviewed today
NEW

I had no complains about this airline. The flight was short and they even served a sandwich with a drink which I highly appreciated.

Europe Economy Milan - Frankfurt
Helpful?
Thank viviankasoff
2 reviews
Reviewed today
NEW
via mobile

Going on 3 days without luggage. If you are not in a direct flight DO NOT FLY LUFTHANSA!! Especially on a weekend. Stores are closed on Sunday. Luggage claims is impossible to get a called answered! Avoid this airline.

Europe Economy Dublin - Berlin
Helpful?
Thank Kristina J
ringgold
Level 4 Contributor
45 reviews
12 helpful votes
Reviewed today
NEW

Just awful, what happened to this airline, ground staff horrible, could care less, flight crew a bit better but not by much, they ran out of economy meals on transatlantic leg of my flight was told they would bring me beef meal from business, instead got pumpkin with 3 dollops of polenta, no explanation, but went to use restroom, saw...

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International Economy Budapest - Chicago

Helpful?
Thank Zita C
Bengaluru, India
Level 6 Contributor
116 reviews
461 helpful votes
Reviewed today
NEW

Chose this to try the non stop flight, save a lot of time but a price and lesser perks. Did really feel the Jet lag at all. The food was ok. Lunch was sumptuous and no evening snacks. Dinner was just sandwich. Nothing close to Emirates except for the non stop. Touch screens aren't responsive. People lose hope and don't...

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International Economy Bengaluru - Frankfurt

Helpful?
Thank emanurag
Southwold, United Kingdom
Level 4 Contributor
39 reviews
14 helpful votes
Reviewed today
NEW

A business trip to Hong Kong with my "better half" and used miles to fly in First Class, well worth the use of the miles. Massive amounts of space and you could hold a party in the Toilets - they are the biggest I have ever come across on a plane. Top notch service, food and wines, could not fault...

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International First Class Frankfurt - Hong Kong

Helpful?
Thank murraygellatly2017
Level 6 Contributor
143 reviews
29 helpful votes
Reviewed today
NEW

The flight was more comfortable than expected. Although the flight took off late (A regular feature at Mumbai), we landed on time. The in-flight entertainment was decent as well. The only downside was the food. It was awful.

International Economy Mumbai - Munich
Helpful?
Thank KAVITA J
Kouvola, Finland
Level 6 Contributor
195 reviews
44 helpful votes
Reviewed yesterday
NEW
via mobile

Flight companies are nowadays serving only a small snack during the flight, but what kind of a snack is a huuuuge sweet cokie with nearly 300 calories? The following flight to Sofia offered a cheese sandwich, which was way better. Service was friendly.

Europe Economy Helsinki - Munich
Helpful?
Thank Ulla P
1 review
Reviewed yesterday
NEW

Lufthansa pushed the times of my original flight back by 6 hours, just a couple of months prior which is completely out of line considering their no refund policy and high "rebooking fee". With no alternative flights available in the company to fit in with my already booked itinerary, the call centre staff cancelled the booking with promise of a...

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Europe Economy Athens - Split

Helpful?
Thank Gemma C
See travel tips for airlines
“window seat”
mehtarakeshkumar56, 18 Jun 2018 | Read review
“don't book them”
ZitaH_12, 18 Jun 2018 | Read review
“Try online checkin and book seats in row 27 to get extra legroom, though walking isnt easy when people in front recline.”
emanurag, 18 Jun 2018 | Read review
“use miles to upgrade when you can”
murraygellatly2017, 18 Jun 2018 | Read review
“Hard not to have a good flight with the First Service but if travelling alone go with a window seat”
scalba, 16 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About Lufthansa
The largest airline in Europe, Frankfurt-based Lufthansa (LH) flies non-stop to about 215 destinations. This includes 18 points within Germany, as well as 78 countries within Europe, Africa, Asia, Australia, the Middle East, North America, the Caribbean and South America. The airline's aircraft have a variety of one-cabin and four-cabin configurations that can include First Class, Business Class, Premium Economy Class and Economy Class. A member of the Star Alliance, Lufthansa also has codeshare agreements with five other airlines. Additionally, Lufthansa has a number of subsidiaries, including Austrian Airlines, Swiss International Air Lines, Air Dolomiti, Lufthansa CityLine and Germanwings. The airline has hubs at Frankfurt Airport (FRA) and Munich Airport (MUC).

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