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Lufthansa


15,256 Reviews
Headquarters: Von-Gablenz- Strasse 2-6, 50679 Cologne, North Rhine-Westphalia Germany +49-69-86-799-799 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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15,256 Reviews from our TripAdvisor Community

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15,256 reviews from our community

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Showing 6,709: English reviews
Level 3 Contributor
6 reviews
Reviewed yesterday
NEW

Lufthansa is always a good airline to travel. It does have codeshare with United so sometimes you have to travel United. That's what happened on my flight to India.

International Economy Munich - Mumbai
Helpful?
Thank Padmini E
Madrid
Level 2 Contributor
5 reviews
3 helpful votes
Reviewed yesterday
NEW

The plane was clean - I know cause I travel a lot and it also SMELLED clean, sometimes it just LOOKS clean. The staff were very polite, the flights were on time AND, most important-THEY SERVE FOOD!!! So, for the price of a "low cost" airline, you can travel like it was before it all started going downhill!!!

Europe Economy Madrid - Munich
Helpful?
Thank BoricuaKitty
Victoria, BC
Level 4 Contributor
46 reviews
28 helpful votes
Reviewed yesterday
NEW

I flew 2 back to back 10 hour flights - Chennai to Frankfurt and Frankfurt to Vancouver with a 2 hour connection in Frankfurt. I was not looking forward to the long journey. I have never flown with Lufthansa and I was pleasantly surprised at the comfort and service in Economy class. The staff were, without exception, pleasant and helpful....

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International Economy Chennai (Madras) - Vancouver

Helpful?
Thank lozzz
Province of Seville, Spain
1 review
Reviewed yesterday
NEW

Very little leg room. Traveling with my wife and 3 children but had to seat apart. Online booking did not work when it should have. Some unfriendly and unhelpful flight attendants. Lack of information. I actually booked more than 6 months in advance and our flight times were changed so we ended up traveling 4-6 hours longer than initially planned....

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International Economy Hong Kong - Frankfurt

Helpful?
Thank amo768
San Francisco, California
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

We were booked from SFO Frankfort to Basel. The second flight was cancelled just before we headed to the airport. Lufthansa did not have any provisions to book new flights online, and did not answer any of their phone lines. We were On a hard deadline to join a cruise ship. With zero help from Lufthansa who had basically no...

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International Economy San Francisco - Basel

Helpful?
Thank 94010WorldTraveler
Kobe, Japan
Level 6 Contributor
132 reviews
56 helpful votes
Reviewed 2 days ago
NEW

Had long flight from frankfurt to kansai Frankfurt airport is also not so good not many varieties of restaurant available at or near Z gates flight was little old but clean and well maintained selected seat near to kitchen but still was quiet and not at all disturbing food was of indian taste as i am vegetarian and was superb...

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International Economy Frankfurt - Osaka

Helpful?
Thank Jaineshshah
Metro Minneapolis-Saint Paul, Minnesota
Level 3 Contributor
11 reviews
2 helpful votes
Reviewed 2 days ago
NEW

Very happy with our decision to upgrade to premium economy class for the return leg of our vacation. Seats were roomy, adjustable with footrests for short statured one (me). The meals, snacks, and beverages were tasty and generous. The crew were delightful, pleasant, and friendly the entire flight. Ample time to watch two movies I had missed in the theater....

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International Premium Economy Frankfurt - Chicago

Helpful?
Thank dollyspats
Aston, Pennsylvania
Level 5 Contributor
77 reviews
27 helpful votes
Reviewed 2 days ago
NEW

While there were other airlines flying to Saudi Arabia, I am glad that I selected Lufthansa. Everyone from the flight crew to the people behind the check-in counters could not have been more helpful. I left my glasses on the flight home but they were extremely helpful and my glasses were returned. In all reality I had basically written off...

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International Economy Philadelphia - Dammam

Helpful?
Thank TSierer
Boston
Level 5 Contributor
51 reviews
20 helpful votes
Reviewed 2 days ago
NEW

This flight was much cheaper than KLM Airfrance or British. Seats were a little tight but that is not new this days. Flight attendants kept coming by to check on passengers. Good German beer and wine was included with the meals. Easy flight and even got to my connection a little early.

International Economy Nairobi - Mexico City
Helpful?
Thank INPMX
Boxtel, The Netherlands
Level 6 Contributor
133 reviews
20 helpful votes
Reviewed 2 days ago
NEW

Amsterdam closed due to snow and had to be re-routed the next day via frankfurt. Lufthansa is is efficient as always. The connection to AMS was a drama however. With minimal transfer time and a terrible long way to the gate for the connection flight barely managed to get there in time.

Europe Economy Zurich - Frankfurt
Helpful?
Thank Andre758
See travel tips for airlines
“Do not be fooled by the prices and the itinerary. Booking as a group does not mean you will be seating together even if you are a family”
amo768, 15 Dec 2017 | Read review
“Find another option”
94010WorldTraveler, 15 Dec 2017 | Read review
“I always have a great experience with Lufthansa! They are helpful, friendly and professional!”
KarmenK_11, 13 Dec 2017 | Read review
“When booking tickets thr Lufthansa web site, make sure all flights are serviced by Lufthansa, not SunExpress”
AlfonsoMF, 13 Dec 2017 | Read review
“Avoid it alltogether”
LiseBB2014, 12 Dec 2017 | Read review
Show next 5 travel tips 5 of 10
About Lufthansa
The largest airline in Europe, Frankfurt-based Lufthansa (LH) flies non-stop to about 215 destinations. This includes 18 points within Germany, as well as 78 countries within Europe, Africa, Asia, Australia, the Middle East, North America, the Caribbean and South America. The airline's aircraft have a variety of one-cabin and four-cabin configurations that can include First Class, Business Class, Premium Economy Class and Economy Class. A member of the Star Alliance, Lufthansa also has codeshare agreements with five other airlines. Additionally, Lufthansa has a number of subsidiaries, including Austrian Airlines, Swiss International Air Lines, Air Dolomiti, Lufthansa CityLine and Germanwings. The airline has hubs at Frankfurt Airport (FRA) and Munich Airport (MUC).

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