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LOT Polish Airlines


2,913 reviews
Headquarters: Zwirki i Wigury 1, Warsaw 00-906 Poland 011 48 22 577 99 52 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,913 Reviews from our TripAdvisor Community

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2,913 reviews from our community

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Showing 1,437: English reviews
Tel Aviv, Israel
1 review
2 helpful votes
Reviewed 7 November 2016

There was 3 days delay in receiving our luggage at JFK. When we actually received it, we found out that the suitcase was damaged and items (such as gifts we brought as well as food items were stolen). This was a very bad experience that affected our joy from the visit

International Economy Tel Aviv - New York City
Helpful?
2 Thank lnvzevel
Saint Joseph, Michigan
Level 6 Contributor
670 reviews
288 helpful votes
Reviewed 6 November 2016

LOT is always friendly and helpful. They leave on time and do their best to make the passenger comfortable. On my short flight this time, the food and drinks were excellent. The flight attendant was kind and helpful. So rare to see such helpful crews anymore. LOT does an outstanding job!

Europe Business Class Warsaw - Milan
Helpful?
Thank Stewart S
Cairo, Egypt
Level 5 Contributor
89 reviews
17 helpful votes
Reviewed 5 November 2016

Ticket: v. Cheap before more than 2 month ... Luggage: Difficult to Purchase there is no by Net! you must reserve by PHONE but it's not expensive & you can call when arrive to "Warsaw" ... or you can send to you to pay via Bank &AirPort: Good & Bus: to airport Cheap with the same price inside the city...

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Europe Economy Warsaw - Athens

Helpful?
Thank Hussam S
Munster, Indiana, Usa
Level 4 Contributor
33 reviews
10 helpful votes
Reviewed 2 November 2016

This was probably the easiest purchase I have ever made. The purchase and seat selection tonight on their website was flawless as well as printing my boarding pass. Check-in was less than a few minutes and boarding was on time and we'll organized and went quickly. The plane was a fairly new Deamliner and the crew were very polite and...

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International Economy Chicago - Sofia

Helpful?
1 Thank Donche2010
Laval, Canada
Level 5 Contributor
54 reviews
28 helpful votes
Reviewed 2 November 2016

Not thebest Business Class experience, Lufthansa much better, Feels like a second grade business class, Even middle coach

International Business Class Toronto - Warsaw
Helpful?
1 Thank epicurious1234
1 review
2 helpful votes
Reviewed 31 October 2016 via mobile

Dreamliner is a great modern aircraft. Quiet with great clime and pressure control systems. Unfortunately it's fitted with uncomfortable seats- no back support and no cushioning. Try to get an isle seat if you can so you can stand and stretch often. In flight service is decent. Don't be afraid to help yourself with water and juice from galley. They...

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International Economy Toronto - Bucharest

Helpful?
2 Thank Eugen S
Montreal, Canada
Level 6 Contributor
2,239 reviews
1,588 helpful votes
Reviewed 30 October 2016

We flew twice with LOT wthin 24 hours : one short haul on a Dash 8 and the second one a 3h30 min night flight on an Embraer. Both flights had a late departure but in the second case the arrival was on time. The flight was very smooth and we did not get any service on board since obviously...

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Europe Economy Warsaw - Tbilisi

Helpful?
Thank belleretraite
Montreal, Canada
Level 6 Contributor
2,239 reviews
1,588 helpful votes
Reviewed 27 October 2016

Very smooth flight, comfortable seat, fast and friendly service but the 1h15 mns flight was late by 1 hour without any explanations provided. Also long waiting time in the bus before embarkation but fast disembarkation. Great business lounge in Chopin airport !

Europe Economy Budapest - Warsaw
Helpful?
Thank belleretraite
Atlanta, Georgia
Level 4 Contributor
22 reviews
12 helpful votes
Reviewed 27 October 2016

I recently flew from Chicago to Warsaw and back, first time to Europe in economy class and I was scared how will that be but I honestly have to say that flights in both ways were excellent. The dreamliner was very quiet, comfortable and spacious so there is no need to pay extra money to sit in business class. People...

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International Economy Chicago - Warsaw

Helpful?
1 Thank Gosia M
Matanzas, Cuba
Level 6 Contributor
143 reviews
29 helpful votes
Reviewed 24 October 2016

Lack of information on delay by handling agent at lca, old b734 aircraft I was fortunate had exit so leg room but very narrow seat

Europe Economy Larnaca - Vilnius
Helpful?
Thank spanker
See travel tips for airlines
“Pay the extra for a better seat.”
JacqueBrown, 25 Sep 2018 | Read review
“Pray that no problems occur”
Adventure268368, 25 Sep 2018 | Read review
“use other alternatives if the price is not comparable with Ryanair”
markusk558, 25 Sep 2018 | Read review
“In a word, DON'T.”
TerryLondon_England, 24 Sep 2018 | Read review
“If you are average height or taller, consider paying extra for business or first class”
N673MRjohnl, 24 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About LOT Polish Airlines
The flag carrier of Poland, LOT Polish Airlines (LO) is headquartered in Warsaw. The airline flies to about 60 destinations, including eight within Poland. Other destinations include points across Europe, as well as cities in the Middle East, Asia and North America. Its fleet consists of aircraft with two-cabin (Business Class and Economy Class) and three-cabin (Business Class, Premium Economy Class and Economy Class) configurations. LOT is a member of the Star Alliance and has codesharing arrangements with more than 20 airlines. The airline's hub is located at Warsaw Chopin Airport (WAW).

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