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LOT Polish Airlines

3,111 reviews
Headquarters: Zwirki i Wigury 1, Warsaw 00-906 Poland 011 48 22 577 99 52 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,111 Reviews from our TripAdvisor Community

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3,111 reviews from our community

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Showing 1,540: English reviews
Level 6 Contributor
194 reviews
133 helpful votes
Reviewed 23 May 2017

I fly often to Poland and so far I used WizzAir & Ryanair, two ultra low cost airlines. This time, to be able to fly in the evening I chose LOT. While it was more expensive and a one-way ticket is way more expensive than a roundtrip it came with more legroom, choosable seat and it was nice that the...

Europe Economy Budapest - Warsaw

1 Thank Drazsika
Ottawa, Canada
1 review
Reviewed 23 May 2017 via mobile

Two flight segments today with LOT. The first this morning from Paris to Warsaw was the absolute worse check in experience. The agent was rude, my ticket allowed for two bags but wanted me to pay for the second but could not tell me how much. Just that the price was very high. His having a bad day was somehow...

Europe Economy Warsaw - Vilnius

Thank Bayshore25
Chicago, Illinois
Level 6 Contributor
1,996 reviews
596 helpful votes
Reviewed 20 May 2017

Really, really slow check-in at the ticket counter. Flight was on time. Our luggage didn't make our connecting flight. Our inbound flight was not late. Don't know why the baggage didn't make it. To their credit, LOT delivered our bags to us roughly 12 hours later.

Europe Economy Warsaw - Ljubljana
Thank chitownsam
Level 6 Contributor
127 reviews
37 helpful votes
Reviewed 19 May 2017

Flew round trip to Munich in Business class. Late night flight from Ord. Boarding was about an hour late, then we waited for another hour to take off. The flight itself was very comfortable. Service was very good as well. Business class has lay flat seats and a small amenities kit. The TV is ok, but the lay flat seats...

International Business Class Chicago - Munich

Thank dollarbay
Horley, United Kingdom
Level 4 Contributor
30 reviews
9 helpful votes
Reviewed 19 May 2017

Really good prompt service to and from UK. Check in easy all in all impressed also can take handbag as well as hand luggage no extra charge

Europe Economy London - Warsaw
Thank Sue191265
Prague, Czech Republic
Level 6 Contributor
79 reviews
51 helpful votes
Reviewed 18 May 2017 via mobile

I flew from Prague to Seoul via Warsaw. Flight Prague to Warsaw was uneventful. Free water, coffee and tea with a small chocolate bar. Flight Warsaw to Seoul: Food ok, edible, albeit small portions. Dry and robotic service. No smile. Entertainment mainly Polish movies or old movies. Seats worn out and uncomfortable. Flight Seoul to Warsaw: Again dry and robotic...

International Economy Prague - Seoul

1 Thank GoGo5858
St. Petersburg, Russia
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 17 May 2017

Flied with LOT several times and each time it's a disaster. Your flight can be delayed without any explanations and LOT employees won't be able to provide you any information about what is the plan if you'll be late for your transfer to another LOT flight. I was lucky and my LOT flight from Warsaw to St. Pete was also...

Russia Economy Krakow - St. Petersburg

Thank Yelena K
Level 1 Contributor
3 reviews
Reviewed 13 May 2017

The aircraft was B737-400 and because i was seated in the exit row, the legroom was absolutely more than great. The seats were NEW and very comfortable! The crew was friendly and the food(free), drinks(free) were also good. Surely reccomend!

Europe Economy Warsaw - Frankfurt
Thank Mark-Kennert V
Krakow, Poland
Level 6 Contributor
158 reviews
57 helpful votes
Reviewed 12 May 2017

Pretty good service and meals, but you have to pay extra for alcoholic beverages (fair price actually). Seats in Dreamliner very tight, selection of movies pretty old.

International Economy Warsaw - New York City
Thank Paweł R
London, United Kingdom
Level 5 Contributor
51 reviews
12 helpful votes
Reviewed 11 May 2017

I was looking for the best option to travel in Italy for the Eastern holiday and I was desperate.. No decent connections were available or if they were , the prices were incredibly high. Finally I found a return flight with LOT. It was my best flight ever to go back home even if it was not direct. The service...

Europe Premium Economy Copenhagen - Venice

Thank Thomas d
See travel tips for airlines
“I personally would avoid them if you can”
stella2308mar, 13 Nov 2018 | Read review
“Book as early as you can to get the lowest price, they are never cheap”
iamglobalboy, 8 Nov 2018 | Read review
“Check always when you need another flight out to Warsaw if there is enough time.”
726ritaz, 8 Nov 2018 | Read review
“Don't book”
DarMarb, 2 Nov 2018 | Read review
“Check in online”
727tracyw, 1 Nov 2018 | Read review
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About LOT Polish Airlines
The flag carrier of Poland, LOT Polish Airlines (LO) is headquartered in Warsaw. The airline flies to about 60 destinations, including eight within Poland. Other destinations include points across Europe, as well as cities in the Middle East, Asia and North America. Its fleet consists of aircraft with two-cabin (Business Class and Economy Class) and three-cabin (Business Class, Premium Economy Class and Economy Class) configurations. LOT is a member of the Star Alliance and has codesharing arrangements with more than 20 airlines. The airline's hub is located at Warsaw Chopin Airport (WAW).

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