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LOT Polish Airlines


2,394 reviews
Headquarters: Zwirki i Wigury 1, Warsaw 00-906 Poland 011 48 22 577 99 52 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,394 Reviews from our TripAdvisor Community

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2,394 reviews from our community

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Showing 1,157: English reviews
Naples, Italy
Level 6 Contributor
149 reviews
110 helpful votes
Reviewed today
NEW

Disappointed by this airline. Had delays on both legs of trip, which caused us to have to take a taxi from Charles de Gaulles airport to the centre of Paris after midnight seeing as there were no more RER trains running by the time we got there due to the unexplained delays flying out from Warsaw. Was also perturbed by...

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Europe Economy Paris - Warsaw

Helpful?
Thank luce_del_mattino
1 review
Reviewed today
NEW

Terrible attitude to passengers of an air hostess Ms Grabovska in general and to me in particular. She was very rude and does not really care about passengers needs. Miscommunication With colleagues and not welcoming. I have got a permission from Ms GRabovska colleague (another flight attendant) to change my seat 4C to 3C since the entire row was vacant....

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International Premium Economy Astana - Warsaw

Helpful?
Thank Karan S
Chicago
Level 2 Contributor
4 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

There are pilots, and there are PILOTS. The latest flight my family took on Lot airlines was by far the best flight I’ve ever been on. The pilot seemelessly took the plane on a 9 hr journey. There was no turbulence, the landing was flawless and the flight was on time. The flight attendants were pleasant and helpful. I would...

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International Economy Budapest - Chicago

Helpful?
Thank monis72004
Level 2 Contributor
5 reviews
Reviewed yesterday
NEW
via mobile

very unreliable company. the flight from Poznan was in delay we couldn't got the flight from Warsow to Sofia. so they offered us to travel more than 24 hours from Poznan to Sofia.

Domestic Economy Poznan - Warsaw
Helpful?
Thank Petia I
Level 3 Contributor
14 reviews
4 helpful votes
Reviewed yesterday
NEW
via mobile

Late and hot!!! We traveled with LOT on July 3 from Warsaw to Chicago. Our plane left an hour and a half late with no explanation why. The plane was there the crew was there because they were calling passengers up to the counter. This was the longest it took to board a plane our entire trip. Once on the...

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International Economy Warsaw - Chicago

Helpful?
Thank Arhea4r
1 review
Reviewed yesterday
NEW
via mobile

Dear LOT, I’m writing to you because my boyfriend got cancel the flight on 7 July from ZIELONA to WARSAW. It’s cost us to rebook the flight ticket from WARSAW to DUBAI to be 8 July instead. The cost of canceled flight not refund and the rebook flight, we have to pay by ourself which it’s cost me at 127...

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Domestic Economy Zielona Gora - Warsaw

Helpful?
Thank Arisa T
Port Perry, Canada
Level 5 Contributor
59 reviews
25 helpful votes
Reviewed 2 days ago
NEW

We booked it because we wanted business class for such a long fight and LOT had the lowest fare. We were not sure what we would get. It was the best business class I have ever flown. Roomy, lie-down seats; excellent service and delicious food. I suspect that there are frequent delays on the Warsaw-Riga leg (Maybe they just don't...

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International Business Class Toronto - Riga

Helpful?
Thank ZaneSG
1 review
Reviewed 3 days ago
NEW
via mobile

Flew many times with them but I didn’t remember any time them being on time. It should be a low cost company and a poor quality of their services makes it even more disappointing. I will avoid them from now on.

Europe Economy Canton of Geneva - Vilnius
Helpful?
Thank Le D
London, United Kingdom
Level 3 Contributor
11 reviews
5 helpful votes
Reviewed 4 days ago
NEW

Traveled Economy to EVN and Premium Economy back. Book Premium economy as this includes meals and extra hand luggage and priority boarding Every flight left late and arrived on time. Good value for money on this route

International Economy London - Yerevan
Helpful?
1 Thank albertofT5622KK
Tallinn, Estonia
Level 6 Contributor
188 reviews
59 helpful votes
Reviewed 4 days ago
NEW

I was flying to Vienna and back by LOT. This was my third trip with LOT and I really like the service and the comfort of the plane. Never has been worries. Also they take your handluggage to put under the plane so no worries about the size of that. I slept like a baby to Vienna and back :)

Europe Economy Vienna - Tallinn
Helpful?
1 Thank SteinbergSigne
See travel tips for airlines
“Make sure you factor in probable delays when thinking about what time you should land.”
luce_del_mattino, 16 Jul 2018 | Read review
“Check the type of airplane”
ZaneSG, 14 Jul 2018 | Read review
“travel premium economy”
albertofT5622KK, 12 Jul 2018 | Read review
“Reserve tickets near emercency exit. There is lot of space for feet.”
SteinbergSigne, 12 Jul 2018 | Read review
“If you have a travel with kids or elders then they will help you..”
iherman2018, 11 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About LOT Polish Airlines
The flag carrier of Poland, LOT Polish Airlines (LO) is headquartered in Warsaw. The airline flies to about 60 destinations, including eight within Poland. Other destinations include points across Europe, as well as cities in the Middle East, Asia and North America. Its fleet consists of aircraft with two-cabin (Business Class and Economy Class) and three-cabin (Business Class, Premium Economy Class and Economy Class) configurations. LOT is a member of the Star Alliance and has codesharing arrangements with more than 20 airlines. The airline's hub is located at Warsaw Chopin Airport (WAW).

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