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LOT Polish Airlines


3,112 reviews
Headquarters: Zwirki i Wigury 1, Warsaw 00-906 Poland 011 48 22 577 99 52 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,112 Reviews from our TripAdvisor Community

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3,112 reviews from our community

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Showing 1,540: English reviews
Level 2 Contributor
6 reviews
6 helpful votes
Reviewed yesterday
NEW
via mobile

I am writing in regards to my recent experience I had with this airline. Saturday September 29th I had a scheduled flight from Chicago O Hare International Airport at ...time. I was scheduled to fly from Chicago to Warsaw, transfer to Romania, and then have a taxi bring me to Bulgaria. I would also like to mention that I live...

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International Economy Chicago - Bucharest

Helpful?
Thank Simeon_ruse
Toronto, Canada
1 review
Reviewed yesterday
NEW
via mobile

It was the 1st time using their services but it won’t be the last. They were very proffessional, services and refreshments were better quality than I encountered with other airlines. Very polite and fast, they accomodated requests that they didn’t have to (like offering a vegetarian option though it wasn’t paid for). Though my stop in Warsaw was short before...

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International Economy Warsaw - Toronto

Helpful?
Thank AlinaInToronto
London, United Kingdom
Level 3 Contributor
16 reviews
5 helpful votes
Reviewed yesterday
NEW

After 40 years of traveling, I have finally encountered the worst European airline. Checked in on on the day of my flight but was given boarding passes without seat number as your team claimed the flight was ‘overbooked’. Went through security and when going to the gate, received a SMS without instructions, just a link to your website, to inform...

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International Economy London - Tokyo

Helpful?
Thank stella2308mar
Kaunas, Lithuania
Level 5 Contributor
65 reviews
14 helpful votes
Reviewed 2 days ago
NEW

Everything is OK. Good plane, a lot of leg room. Polite attendats. Just one NOTICE: Instead of Lithuanian Recorded text attendant turned on LATVIAN language... It reflects the poor education of attendatd and not knowing the neighbours :)

Europe Economy Warsaw - Kaunas
Helpful?
Thank Lithuanian-guest
Kaunas, Lithuania
Level 5 Contributor
65 reviews
14 helpful votes
Reviewed 2 days ago
NEW

Small but clean plane, enough legroom. Drink and chocolate. Polite attendants. Everything is OK. I recommend

Europe Economy Berlin - Warsaw
Helpful?
Thank Lithuanian-guest
Minsk, Belarus
Level 1 Contributor
3 reviews
Reviewed 2 days ago
NEW

Dreamliner is very comfortable. I was a little bit confused with dark windows until found a magic button to adjust opacity ( yes - it works!). Service and cousin are good. Flight duration ( 11 hrs ) is pretty more than comfortable, but beer is good sleeping pill :) .

International Economy Singapore - Warsaw
Helpful?
Thank Navigator44319705182
Switzerland
Level 6 Contributor
349 reviews
132 helpful votes
Reviewed 3 days ago
NEW

Departure was delayed 20 minutes.The young attendants were friendly, however the restroom smelled slightly of urine. Snacks must be ordered in advance online, which is kind of bothersome if you don’t know this in advance. There is however free mineral water, Pepsi, and chocolate on board.

Europe Economy Zurich - Warsaw
Helpful?
Thank Jackson9305
1 review
1 helpful vote
Reviewed 6 days ago
NEW
via mobile

My flight from Singapore to Warsaw was cancelled due to tehnical reasons after 3 hours waiting at the airport. We were all transfered to 5* hotel which was really nice,and we were picked up in the afternoon for our replacement flight. I must admit it was all very well organised, but now we come to "compensation" part. I'm trying to...

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International Economy Singapore - Warsaw

Helpful?
1 Thank Daniel J
Sydney, New South Wales, Australia
Level 6 Contributor
103 reviews
23 helpful votes
Reviewed 6 days ago
NEW

Don't get me wrong but as a European carrier, I expected less and expected the service to be so so with under-groomed and tired looking crew. But, I must say, everything surpassed my expectations. The crew were professionally well groomed just like the crew of the premier middle eastern carriers. Their cabin presence was also outstanding. As a trademark, they...

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Europe Economy Warsaw - Barcelona

Helpful?
Thank iamglobalboy
Singapore, Singapore
Level 6 Contributor
242 reviews
40 helpful votes
Reviewed 6 days ago
NEW

When I had to change in Warsaw I had not much time so they helped me to go to the passport control shengen . Asked for assistance and no problem there was a car waiting when I came out of the plane. Ground staff also very friendly.

Europe Economy Brussels - Minsk
Helpful?
Thank RITA Z
See travel tips for airlines
“I personally would avoid them if you can”
stella2308mar, 13 Nov 2018 | Read review
“Book as early as you can to get the lowest price, they are never cheap”
iamglobalboy, 8 Nov 2018 | Read review
“Check always when you need another flight out to Warsaw if there is enough time.”
726ritaz, 8 Nov 2018 | Read review
“Don't book”
DarMarb, 2 Nov 2018 | Read review
“Check in online”
727tracyw, 1 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About LOT Polish Airlines
The flag carrier of Poland, LOT Polish Airlines (LO) is headquartered in Warsaw. The airline flies to about 60 destinations, including eight within Poland. Other destinations include points across Europe, as well as cities in the Middle East, Asia and North America. Its fleet consists of aircraft with two-cabin (Business Class and Economy Class) and three-cabin (Business Class, Premium Economy Class and Economy Class) configurations. LOT is a member of the Star Alliance and has codesharing arrangements with more than 20 airlines. The airline's hub is located at Warsaw Chopin Airport (WAW).

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