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LOT Polish Airlines


3.5 of 5 bubbles
646 Reviews
Headquarters: Zwirki i Wigury 1, Warsaw 00-906 Poland +48-22-577-99-52 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 3.5 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    Cleanliness
    3.5 of 5 bubbles
    Check-in and Boarding
  • 3 of 5 bubbles
    Food and Beverage
    2.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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646 Reviews from our TripAdvisor Community

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646 reviews from our community

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Showing 311: English reviews
Oeiras, Portugal
Level Contributor
13 reviews
1 helpful vote
2 of 5 bubbles Reviewed 3 days ago NEW

Don't remember to fly in such an old Airbus! What an experience it was... More than that, just the single cookie served in a 4 hour flight!!!

Europe Premium Economy Warsaw - Madrid
Helpful?
Thank Bruno F
Oakville, Ontario, Canada
Level Contributor
362 reviews
124 helpful votes
3 of 5 bubbles Reviewed 4 days ago NEW

Transfer in Warsaw was unpleasant. Very officious service personnel. Like Soviet era. Unfriendly, rule driven.

International Economy Nice - Toronto
Helpful?
Thank Alan E
Sydney, Australia
Level Contributor
156 reviews
38 helpful votes
4 of 5 bubbles Reviewed 1 week ago NEW

A very efficient service - we were worried about a quick transfer in Warsaw (40 minutes) but there were no problems. The check in staff and in flight staff were excellent and friendly - and they spoke great English. The planes were clean although the seats were a little firm, but for short flights they were fine. We would happily...

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Europe Economy Krakow - Munich

Helpful?
Thank C_and_J_Lewis
Krakow, Poland
1 review
4 of 5 bubbles Reviewed 1 week ago

I Was extremely nervous for this flight as the plane is a small twin prop bombardier plane. I was pleasantly surprised with decent leg room and comfy seats. noise wasn't as bad as expected nor was the take off or landing

Domestic Economy Gdansk - Krakow
Helpful?
Thank rayvenables
Cape Town Central, South Africa
Level Contributor
292 reviews
91 helpful votes
3 of 5 bubbles Reviewed 1 week ago

Flew with the Polish national airlines - LOT from Warsaw to London Heathrow due to my Lufthansa flight being cancelled due to their strike. A short flight of just over two hours, a small bummer was that I had special meals booked and on LOT, it was of the budget airlines where one has to purchase ones beverages or snacks....

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Europe Economy Warsaw - London

Helpful?
1 Thank hoosainnarker
Warsaw, Poland
Level Contributor
145 reviews
54 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago via mobile

Love the Polish airline, great service friendly staff. One huge incident, but not the airlines fault. We boarded with our 12 year old to the screaming in French of a person being deported to Poland. He was a migrant found with a fame Polish passport we were told by a staff member. He was surround by two French officers with...

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Europe Economy Paris - Warsaw

Helpful?
Thank mitchmac
Belgrade, Serbia
Level Contributor
941 reviews
630 helpful votes
2 of 5 bubbles Reviewed 2 weeks ago

The flight on Embraer 170 was smooth, took off with little delay and landed almost on time. Legroom was more than expected, but the service below any expectations for a national carrier. The trip duration from BEG to WAW is around 1h20min and it is normal at a non low cost airline to offer at least a snack, coffee or...

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Europe Economy Belgrade - Warsaw

Helpful?
Thank B1714D
2 reviews
1 of 5 bubbles Reviewed 2 weeks ago

LOT cancelled my Christmas tickets one month before my flight date. The only explanation I got after calling the call centre being schedule change. Not only they can not propose me another option for the same dates (booking was made in September for December!), but they have absolutely no notion of what customer care is about: they're impolite, unable to...

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Europe Economy Paris - Cluj-Napoca

Helpful?
Thank Carmen A
Silesia Province, Poland
Level Contributor
50 reviews
2 helpful votes
4 of 5 bubbles Reviewed 2 weeks ago

My fist long-haul flight made with LOT. Seats are very comfortable and the airline presents high quality of service on-board. I wasn't very content with food I was served but nevertheless, I enjoyed this flight.

International Business Class Warsaw - Tokyo
Helpful?
Thank N7Killer
2 reviews
5 of 5 bubbles Reviewed 2 weeks ago via mobile

Delightful Smiling courteous young woman I told her her smiling and personality changed the direction of my day...her approach reminded me I should be like her She deserves something special from LOT

Europe Economy Warsaw - Amsterdam
Helpful?
Thank James K
See travel tips for airlines
“Get a bulkhead or exit row seat if you can”
 of 5 bubbles AlanE805, 7 Dec 2016 | Read review
“They have a very reasonable Business Class fare.”
 of 5 bubbles StewartS270, 6 Nov 2016 | Read review
“Book extra leg room if available”
 of 5 bubbles spanker, 23 Oct 2016 | Read review
“I always go Business Class. LOT has very reasonable prices.”
 of 5 bubbles StewartS270, 7 Oct 2016 | Read review
“Check that Embraer aircraft are being used on the route.”
 of 5 bubbles ElizabethB639, 29 Sep 2016 | Read review
Show next 5 travel tips 5 of 10
About LOT Polish Airlines
The flag carrier of Poland, LOT Polish Airlines (LO) is headquartered in Warsaw. The airline flies to about 60 destinations, including eight within Poland. Other destinations include points across Europe, as well as cities in the Middle East, Asia and North America. Its fleet consists of aircraft with two-cabin (Business Class and Economy Class) and three-cabin (Business Class, Premium Economy Class and Economy Class) configurations. LOT is a member of the Star Alliance and has codesharing arrangements with more than 20 airlines. The airline's hub is located at Warsaw Chopin Airport (WAW).

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