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LOT Polish Airlines


1,614 Reviews
Headquarters: Zwirki i Wigury 1, Warsaw 00-906 Poland +48-22-577-99-52 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,614 Reviews from our TripAdvisor Community

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1,614 reviews from our community

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Showing 757: English reviews
Northampton, United Kingdom
Level 5 Contributor
59 reviews
19 helpful votes
Reviewed yesterday
NEW

an on time flight, will plenty of room, we sat in comfortable leather seats, flights we arrived on time, it was very warm on the flight, no real food just a candy bar.. no drink!

Domestic Economy Wroclaw - Warsaw
Helpful?
Thank Woody039
Warsaw, Poland
Level 5 Contributor
85 reviews
72 helpful votes
Reviewed 2 days ago
NEW

I'm glad LOT finally exchanges their fleet and introduces the new 737 max as the old 737s were a bit worn out.. The flights I had were OK, all on time, basic service but with a smile from nice stewardesses. There are still things they need to learn about customer service but it's getting better.

Europe Economy London - Warsaw
Helpful?
Thank ziggWaW
London, United Kingdom
1 review
Reviewed 2 days ago
NEW

The trip from Tokyo to London via Warsaw was absolutely superb. The crew was very friendly, food was good and large selection of drinks. Flight on time easy transfer..

International Business Class Tokyo - London
Helpful?
Thank 910Adam110
Herzliya, Israel
Level 4 Contributor
23 reviews
3 helpful votes
Reviewed 4 days ago
NEW

Well, the flight itself wasn't bad, with friendly and polite staff and the standard average food. The problem is elsewhere. I'm used to have the luggage somewhere between 18 to 21 kg (40 to 46 lb) with every regular flight company and never have had an issue, be it KLM, Alitalia, El Al, Lufthansa, AA, Tarom or Croatia Airlines. With...

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International Economy Tel Aviv - Zagreb

Helpful?
Thank 95peterk405
Toronto, Canada
1 review
Reviewed 5 days ago
NEW

Beware when flying business class on LOT Airlines. They will lose your luggage then not reimburse your for damages by using a "regulation". The attendant who told me to email for my refund never told me of their sneaky "21 day" rule. I emailed for my refund with all the necessary documents 2 days after returning home on LOT. (My...

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International Business Class Toronto - Amsterdam

Helpful?
Thank ronnie810
Brussels, Belgium
Level 5 Contributor
61 reviews
4 helpful votes
Reviewed 5 days ago
NEW

flight on time, nice service and friendly crew on board, check inn was ok, clean aircraft but small to sit .... but nice airline !

Europe Economy Warsaw - Brussels
Helpful?
Thank marcbetjes
Singapore, Singapore
Level 6 Contributor
187 reviews
30 helpful votes
Reviewed 6 days ago
NEW

However this was not a LOT aircraft it went well Carpat airlines. my seat was comfortable and service OK as well as food acceptable. To board you need to take a bus at the gate in Brussels, departure in time, arriving in time no problems during the flight.

Europe Premium Economy Brussels - Tallinn
Helpful?
Thank RITA Z
Budapest, Hungary
Level 3 Contributor
22 reviews
1 helpful vote
Reviewed 1 week ago via mobile

We flew from Budapest to Toronto via Warsaw. The overseas flight was relative comfortable, but: Just at take off we (row 42 left side) got a cold shower probably from the air conditioning duct. We have to protect us by the blanket for a long time. While asking the crew they told us, they know, it happens. When I asked,...

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International Economy Budapest - Toronto

Helpful?
Thank Jocoka
Level 5 Contributor
51 reviews
3 helpful votes
Reviewed 1 week ago

A nice flight. The meals are fine, the entertainment is good, and stuff is polite. Landing was soft, only some oscillations during the flight over the ocean happened, but nothing special or nervous. If the previous flight from Odessa to Warsaw was in time and i din't miss the flight, it could be perfect. But it is fine, anyway. Recommend.

International Economy Warsaw - Chicago
Helpful?
Thank Alex J
Level 5 Contributor
51 reviews
3 helpful votes
Reviewed 1 week ago

The flight was delayed for about an hour, in order to repair or change some details... so as Warsaw for us was a transit zone before trip to Chicago, we missed the intercontinental flight and stayed for a night in Poland. The service is rather fine. We were given the vouchers for food and hotel to stay. ps. One important...

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Europe Economy Odessa - Warsaw

Helpful?
Thank Alex J
See travel tips for airlines
“To check properly the terms and conditions before ordering tickets.”
95peterk405, 14 Dec 2017 | Read review
“direct flight to Talinn”
726ritaz, 12 Dec 2017 | Read review
“yep, check the comment itself.”
alexjB2946GD, 10 Dec 2017 | Read review
“great connections from Kosice anywhere”
Juraj_Maj, 10 Dec 2017 | Read review
“Bring your food, select seats online”
InnaRed, 6 Dec 2017 | Read review
Show next 5 travel tips 5 of 10
About LOT Polish Airlines
The flag carrier of Poland, LOT Polish Airlines (LO) is headquartered in Warsaw. The airline flies to about 60 destinations, including eight within Poland. Other destinations include points across Europe, as well as cities in the Middle East, Asia and North America. Its fleet consists of aircraft with two-cabin (Business Class and Economy Class) and three-cabin (Business Class, Premium Economy Class and Economy Class) configurations. LOT is a member of the Star Alliance and has codesharing arrangements with more than 20 airlines. The airline's hub is located at Warsaw Chopin Airport (WAW).

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