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LAN Airlines (now LATAM Airlines) (Now LATAM Airlines)


3,259 Reviews
Headquarters: Americo Vespucio 901 Comuna de Renca, Santiago 8660360 Chile +56-600-526-2000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,259 Reviews from our TripAdvisor Community

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3,259 reviews from our community

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Showing 256: English reviews
Ciudad de Buenos Aires
Level 4 Contributor
29 reviews
4 helpful votes
Reviewed 1 week ago

Excellent service. Entretainment onboard also good. Good duty free variety. Food was good. Delicious crackers.

International Economy Bogota - Cancun
Review collected in partnership with Sky-tours

Helpful?
Thank ltesor
Redondo Beach, California
Level 5 Contributor
55 reviews
21 helpful votes
Reviewed 3 weeks ago

We flew a total of 6 flights on our trip to south America, all on LAN or LATAN. I like the service and planes were newish Seats were average but not too close together in coach. Food was basic, but free beer/vine on international flights. I like the schedule from/to LAX overnight flights to Peru or Chile, regional flights. This...

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International Economy Los Angeles - Montevideo

Helpful?
Thank John S
1 review
1 helpful vote
Reviewed 27 July 2017

I booked this flight throush Sky tours and some how latam changed the flight time from 1 pm to 9am that morning. Latam says they notified sky tours, and sky tours says they did not get notified. What that mean for me was sitting at the airoport for 9 + hours and losing a day with my family

South America Economy Quito - Santiago
Review collected in partnership with Sky-tours

Helpful?
1 Thank angelinanoc
London, United Kingdom
Level 3 Contributor
14 reviews
6 helpful votes
Reviewed 27 June 2017

Great flight! Comfortable seats, great selection of films etc., best plane food I've ever had and the staff were very friendly! I recommend them!!

South America Economy Buenos Aires - Lima
Review collected in partnership with Sky-tours

Helpful?
1 Thank RCropper
Cali, Colombia
1 review
4 helpful votes
Reviewed 22 June 2017

The three flights were pretty good and the food was great, but there was a problem with my bag and Iberia was unable to retrieve it from Latam to send it to the final destination. It's been 3 days and no one responds my demands, saying its the other airline or the airport's fault. The bag is in Madrid still...

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International Economy Cali - Madrid

Review collected in partnership with Sky-tours

Helpful?
4 Thank santiagon11
Helsinki, Finland
1 review
2 helpful votes
Reviewed 22 May 2017

Only negative thing was having to collect checked in bag at Lima just to check it back in again even if the airline was the same. Oh, and short legroom. Other than that the flight was smooth and the service good.

South America Economy Quito - Cusco
Review collected in partnership with Sky-tours

Helpful?
2 Thank hannajii
Texas
Level 6 Contributor
520 reviews
79 helpful votes
Reviewed 18 March 2017

Bid on and got upgrade to Premium economy, so no hassle about 3rd bag, weight of other two bags, towel, drink, lunch, it was a cold lunch but good, and the wine was ok.

South America Premium Economy Montevideo - Santiago
Helpful?
2 Thank Pepperjackm
California
Level 6 Contributor
96 reviews
17 helpful votes
Reviewed 2 March 2017 via mobile

Flight 603 on February 27th was my first time with LAN aka LATAM airlines. My wife and I both think that the service, attitude and overall performance an outstanding experience. When we changed planes in Santiago to flight 449 the service and attitude was equal. This left us with the belief that it is an airline that employees like to...

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International Economy Los Angeles - Buenos Aires

Helpful?
2 Thank Charles M
Los Angeles, California
Level 3 Contributor
17 reviews
26 helpful votes
Reviewed 11 February 2017

LATAM flight 2422 to Lima was cancelled on 1/3/17 routed their passengers to Santiago. Very poor customer service in Cordoba and Santiago. In Cordoba LATAM personnel had 5 hours to re-book passengers and they only did half of the plane. We arrived to Santiago (not our destination) without knowing how we were going to get to Lima. Finally, someone at...

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South America Economy Cordoba - Cusco

Review collected in partnership with Sky-tours

Helpful?
2 Thank Nicke_S71
CH
Level 6 Contributor
100 reviews
71 helpful votes
Reviewed 3 February 2017

We've booked about 9 months ahead in Business class with a 75 pitch lie-flat seat on a 787-9 and were denied this paid reservation. They only offered a 31 pitch seat on a A319 instead. Neither per Email nor phone they were able to give at least a reason and denied our original booking.

Europe Business Class Frankfurt - Madrid
Helpful?
4 Thank Value4Price-Seeker
See travel tips for airlines
“on line check in 48 hrs ahead of your flight”
B7347BUjohns, 17 Nov 2017 | Read review
“Buy the upgrade, better to spend $ rather than inconvience”
Pepperjackm, 18 Mar 2017 | Read review
“Pick another airline if travelling to Brazil, otherwise (Chile, Peru) have fun!”
457feliper, 23 Dec 2016 | Read review
“If there are 2 of you book seats on the outside sides of the cabin”
270lyndan, 23 Aug 2016 | Read review
“The lineups can be quite slow, esp at Lima, so allow plenty of check-in time”
Travels-with-KK, 7 Aug 2016 | Read review
Show next 5 travel tips 5 of 10
About LAN Airlines (now LATAM Airlines)
Based in Santiago, Chile, LAN Airlines (LA) is also the country's flag carrier and one of South America's largest airlines. A member of the oneworld alliance, LAN flies to more than 65 destinations. These include about 15 domestic destinations, as well as points in South America, North America, the Caribbean, Europe and Oceania. LAN's fleet of planes features both one-cabin (Economy Class) and two-cabin (Business Class and Economy Class) configurations. The airline's primary hub is based at Santiago's Comodoro Arturo Merino Benítez International Airport (SCL). Subsidiaries include LAN Perú, LAN Argentina, LAN Colombia, LAN Ecuador and LAN Express.
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