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KLM Royal Dutch Airlines


19,133 reviews
Headquarters: Amsterdamseweg 55, 1182 GP, Amstelveen The Netherlands 011 31 20 474 7747 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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19,133 Reviews from our TripAdvisor Community

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19,133 reviews from our community

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Showing 9,078: English reviews
Hoofddorp, The Netherlands
Level 3 Contributor
20 reviews
6 helpful votes
Reviewed today
NEW

Flight left late but arrived on time. Staff at the departure did an excellent job in managing the luggage in the cabin so everybody could store their cary on. Stewardess was giving good information and was very polite. Information at Schiphol is excellent and at Zurich Airport very good so no problems in finding the gate or exit.

Europe Economy Amsterdam - Zurich
Helpful?
Thank Pieter_ch
Rome, Italy
Level 5 Contributor
58 reviews
20 helpful votes
Reviewed today
NEW

The flight was absolutely comfortable, given the punctuality and the kindness of the crew. The aircraft was also in very good shape. Snacks and drinks were served during the flight.

Europe Economy Rome - Amsterdam
Helpful?
Thank 70Giulio
Inverness, United Kingdom
Level 3 Contributor
22 reviews
3 helpful votes
Reviewed today
NEW

We flew with KLM on a recent trip to Amsterdam from our local airport and the experience was perfect from start to finish. Very friendly cabin crew, clean aircraft and the flights were on time.

Europe Economy Inverness - Amsterdam
Helpful?
Thank bgfors
Chennai (Madras), India
Level 6 Contributor
68 reviews
12 helpful votes
Reviewed yesterday
NEW

Seat allotment process : if and when a passenger selects a seat as per availability, he should not be denied the choice, which is what happened to me and my wife at the time of web check in. Instead of our selected seats we were allotted 2 of the 3 worst seats possible - adjacent to the cluster of toilets...

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International Economy New Delhi - Amsterdam

Helpful?
Thank deepakbhatia57
New York City, New York
Level 3 Contributor
22 reviews
9 helpful votes
Reviewed yesterday
NEW

After a 12-day gallivanting tour through Scandinavia, we were just looking forward to coming home... until the flight home was one of the highlights of our trip! We had the most wonderful and kind Flight Attendant who could not have been ANY kinder or ANY more professional if she really tried. She never missed a chance to smile or to...

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International Economy Amsterdam - New York City

Helpful?
Thank Jorge G
Level 4 Contributor
40 reviews
10 helpful votes
Reviewed yesterday
NEW
via mobile

Comfy seats.Free sandwiches and drinks.I am not the most confident flyer but they definitely put you at ease with welcoming smiles.Pilot as you would expect kept us up to date we were running early so we had to wait for our turn.

Europe Economy Warsaw - Amsterdam
Helpful?
Thank Angela H
Perth, United Kingdom
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

Very poor service with no choice food. I wrote to the airline but did not hear back. It was three hours and 30 minutes before we were served Only to be told that there was no choice. I was told the chicken always goes fast! Why not load more chicken. The Tiny food tray signifies how economy passengers are regarded...

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International Economy Amsterdam - Accra

Helpful?
Thank Perthman2121
Montreal, Canada
Level 3 Contributor
10 reviews
6 helpful votes
Reviewed yesterday
NEW

Lets start wuth the positive...crew excellent, pilots very consciensious, food good, let room in economy = comfortable even for tall people, best price than competitors. I am a Flying Blue member and was getting those points up was super elite with Air Canada before. Negative is customer service when luggage is lost. We were 2 couples did not register at...

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International Economy Montreal - Prague

Helpful?
1 Thank Johane V
Level 4 Contributor
31 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

I had a business class flight on Delta from Seattle to Venice with a 4 hour layover in Amsterdam. The Amsterdam to Venice flight was on KLM. I am disabled and use a motorized scooter. I have Ehlers Danlos Syndrome and have osteoarthritis in almost every single joint in my body. I also had knee surgeries that crippled me. I...

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Europe Business Class Amsterdam - Venice

Helpful?
1 Thank Arie S
Newhall, California
Level 4 Contributor
25 reviews
17 helpful votes
Reviewed yesterday
NEW

Because of the 10 hour flight, we jumped on the offer of business class when it came up. Outstanding service and unmatched comfort. We weren't so lucky on the return trip as we had to settle for the economy seats, albeit on an exit isle. Although the legroom was great, those were uncomfortably narrow. Service, however, was top-notch just like...

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International Business Class Los Angeles - Amsterdam

Helpful?
1 Thank WB_Kelso
See travel tips for airlines
“Stick to one cary on item to assure that you can take it with you”
Pieter_ch, 14 Aug 2018 | Read review
“Book economy comfort seats”
bgfors, 14 Aug 2018 | Read review
“Try to have a better seat allotted at the time of check in. The staff are helpful and will oblige if a seat as per your choice is available”
deepakbhatia57, 13 Aug 2018 | Read review
“Travel light bring carry ons!”
johanev2018, 13 Aug 2018 | Read review
“Never fly with KLM or Air France as much as you can”
ardalan10, 12 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About KLM Royal Dutch Airlines
The national flag carrier of the Netherlands, KLM (KL) is headquartered in Amstelveen near the airline's hub at Amsterdam Airport Schiphol (AMS). As a member of the SkyTeam alliance, KLM currently serves 163 destinations worldwide, of which 76 are intercontinental and 87 European. This includes points across Europe, as well as cities in Africa, Asia, Australia, the Caribbean, the Middle East, North America and South America. The airline's aircraft feature a three-cabin configuration: Business Class, Economy Comfort and Economy Class. On long-haul flights, the Business Class (known as World Business Class) features lie-flat seats. Thanks to its efficient network, its modern fleet and many economical measures, KLM's performance in terms of fuel efficiency is one of the best in Europe.

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