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KLM Royal Dutch Airlines


4 of 5 bubbles
6,659 Reviews
Headquarters: Amsterdamseweg 55, 1182 GP, Amstelveen The Netherlands +31-20-474-7747 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    4 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    Cleanliness
    4 of 5 bubbles
    Check-in and Boarding
  • 4 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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6,659 Reviews from our TripAdvisor Community

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6,659 reviews from our community

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Showing 2,865: English reviews
Pasadena, California
Level Contributor
5 reviews
3 of 5 bubbles Reviewed yesterday NEW via mobile

I was very delighted to hear the Captain and flight crew speak their native Dutch tongue before translating to English. It built the excitement for our lay over in Amsterdam (plus Dutch was my first language). This flight was our first of two legs heading to Nairobi Kenya. Twenty hours in total is pretty rough and next to unbearable especially...

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International Economy Los Angeles - Nairobi

Helpful?
Thank Jessyann23
Lancaster, United Kingdom
Level Contributor
15 reviews
2 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

It is a long time since I flew long-haul and I wasn't really looking forward to 11 hours or so travelling to Cape Town. We booked economy and flew on a Boeing 777-300 Dreamliner and apart from limited ability to recline the seat I was pretty comfortable. (I am 6"1"). The cabin crew were excellent and I was very impresed...

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International Economy Manchester - Cape Town Central

Helpful?
Thank PhilB1951
Staffordshire, United Kingdom
2 reviews
2 helpful votes
1 of 5 bubbles Reviewed yesterday NEW

We arrived Kilimanjaro, Tanzania to find that my wife’s bag was missing containing her clothes for the holiday, toiletries and jewellery including some items of great sentimental value. We raised a PIR reference JROKL11330 containing contact details of our Safari company, Maasai Wanderings. Next day we set off on Safari and arranged for the office of Maasai Wanderings to follow...

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International Economy Birmingham - Kilimanjaro National Park

Helpful?
Thank Gill C
Riyadh, Saudi Arabia
Level Contributor
741 reviews
191 helpful votes
3 of 5 bubbles Reviewed yesterday NEW

I thought KLM still was one of the good Airlines in the world, but after my experience this Summer I doubt it will be one of my preferred Airlines. The service was very friendly, but except for that I found everything was very average.

Europe Economy Amsterdam - Oslo
Helpful?
Thank Ingeborg56
Singapore, Singapore
2 reviews
1 of 5 bubbles Reviewed yesterday NEW via mobile

I travelled with exactly the same check in luggage when flying back to Singapore. My luggage was 23.5 or sth at Changi. It weighted around 26 at Schiphol. I wanted to take a few kg out to put into my carry on which weighted at 10kg at the moment. The crazy woman requested me to put my sling bag onto...

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International Economy Amsterdam - Singapore

Helpful?
Thank ivycheung111
Rio de Janeiro, RJ
Level Contributor
6 reviews
5 of 5 bubbles Reviewed 2 days ago NEW

It was pleasant trip!!!! The crew is very efficient and friendly, very nice service, delicious food and beverage: there is a pink drink made with a liquor specially made for KLM, it's a delight!!! I

International Business Class Rio de Janeiro - Amsterdam
Helpful?
Thank Regina L
Coventry, United Kingdom
1 review
1 of 5 bubbles Reviewed 2 days ago NEW

Horrible service very rude personnel not sympathetic at all. Do not use this company if something goes wrong they will wash their hands completely.

Europe Economy Birmingham - Amsterdam
Helpful?
Thank maxcasu2016
Apeldoorn
Level Contributor
28 reviews
5 helpful votes
5 of 5 bubbles Reviewed 3 days ago NEW

This aircraft had a new business class. I was very satisfied about the service as wel as the food and comfort.Entertainment system is great and easy to handle. I flew many other airlines, This KLM flight need to be in the top 10

International Business Class Shanghai - Amsterdam
Helpful?
Thank lo-vel69
Solihull, United Kingdom
Level Contributor
634 reviews
339 helpful votes
5 of 5 bubbles Reviewed 4 days ago NEW

A good connection having flown from Birmingham to Amsterdam with two and a half hours between flights. Schipol Airport is easy to find your way round with excellent signing, mostly in English rather than Dutch. Good boarding procedure, comfortable seats (we paid more for extra leg-room so were seated by the emergency exit with a huge amount of leg-room). Very...

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International Economy Amsterdam - Doha

Helpful?
Thank wendyanddavid536
Solihull, United Kingdom
Level Contributor
634 reviews
339 helpful votes
5 of 5 bubbles Reviewed 4 days ago NEW

Excellent speedy check-in. Good boarding procedure. Comfortable seats (we paid a bit more for extra leg-room so got seats by the emergency exit with a huge amount of leg room). Friendly cabin staff. As it was a 6am flight and only about an hour duration, 'breakfast' was half a cheese sandwich and a biscuit - hardly worth bothering with.

Europe Economy Birmingham - Amsterdam
Helpful?
Thank wendyanddavid536
See travel tips for airlines
“It it is long-haul definitely go for the Economy Comfort (assuming you can't afford Business Class!)”
 of 5 bubbles PhilB1951, 7 Dec 2016 | Read review
“Take the magazines offered at the beginning of the flight”
 of 5 bubbles Rata12, 6 Dec 2016 | Read review
“do not sit at the business class row in the middle of economy and business, secluded but noisy”
 of 5 bubbles lo-vel69, 5 Dec 2016 | Read review
“For the KUL-CGK-KUL/CGK-KUL-CGK sector, book early. Even with 777 daily offerings, it gets full very fast.”
 of 5 bubbles RuzalPetalingJaya, 2 Dec 2016 | Read review
“Make your check-in on line and print your boarding ticket, pay for extra leg room and reserve your seat.”
 of 5 bubbles glennrosser9, 1 Dec 2016 | Read review
Show next 5 travel tips 5 of 10
About KLM Royal Dutch Airlines
The national flag carrier of the Netherlands, KLM (KL) is headquartered in Amstelveen near the airline's hub at Amsterdam Airport Schiphol (AMS). A member of the SkyTeam alliance, KLM flies non-stop to about 130 destinations in about 70 countries. This includes points across Europe, as well as cities in Africa, Asia, Australia, the Caribbean, the Middle East, North America and South America. The airline's aircraft feature a three-cabin configuration: Business Class, Economy Comfort Class and Economy Class. On long-haul flights, the Business Class (known as World Business Class) features lie-flat seats.
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