We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

KLM Royal Dutch Airlines


13,540 Reviews
Headquarters: Amsterdamseweg 55, 1182 GP, Amstelveen The Netherlands +31-20-474-7747 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

13,540 Reviews from our TripAdvisor Community

Write a Review

13,540 reviews from our community

Filter reviews by popular destinations:
All reviews Amsterdam Sao Paulo Buenos Aires London Bangkok Rome Rio de Janeiro Manchester Madrid New York City Los Angeles Johannesburg Kuala Lumpur Paris Denpasar
Traveller rating
Cabin
  • (5,180)
  • (0)
  • (1,039)
  • (0)
Route
  • (3,998)
  • (2,060)
  • (71)
  • (34)
  • (32)
  • More
Language
  • More
Showing 6,222: English reviews
Kelowna, Canada
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed yesterday
NEW

In January, my wife and I booked through our local travel agent. We were planning our trip to Europe in September, and because I am disabled, decided to book well in advance to secure comfortable seats, on which we paid an upgrade fee, and thereby ensure are seats would be secured and guaranteed (so we thought). KLM had the best...

More 
International Economy Kelowna - Amsterdam

Helpful?
Thank Paul H
Lincoln, United Kingdom
Level 5 Contributor
61 reviews
18 helpful votes
Reviewed yesterday
NEW

From my local airport and the short hop to Schiphol and the connecting flight to Kenya the whole experience of KLM is very enjoyable. Not the first time I have used KLM and will not be the last, the flight crew are always friendly and eye contact is not avoided as can be found on other airline. Great work KLM

International Economy Kirmington - Nairobi
Helpful?
Thank Haydn185
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

Unbelievable! U think in a country where they are used to have bad weather the organization will be from normal to good. Nobody had a clue what to do and all sounded like amateurs. At the end nobody flew and nobody has a new ticket so we don’t know how long this will take before we are finally home!!!

Europe Economy Amsterdam - Barcelona
Helpful?
Thank Mehdi B
Bussum, The Netherlands
Level 6 Contributor
204 reviews
80 helpful votes
Reviewed yesterday
NEW

flown on embraer in a 2 + 2 configuration, good space, comfort and not the feeling of a small plane. Nice crew, well organised. Even got a sandwich and drinks. Disadvantage is that these planes are not at the terminal but accessed by bus ride. It is just a 45 minute trip and LCY is a 'fast' airport.

Europe Economy Amsterdam - London
Helpful?
Thank domnl
Billingham, United Kingdom
Level 4 Contributor
35 reviews
20 helpful votes
Reviewed yesterday
NEW

Plenty of notice re the cancellation, but KLM failed to alert Swissport to our arrival at Leeds, thus entailing a further delay whilst taxis were arranged for the homeward journey

Europe Economy Amsterdam - Middlesbrough
Helpful?
Thank RobatWynyard
Level 3 Contributor
13 reviews
4 helpful votes
Reviewed yesterday
NEW
via mobile

Fist , in the first leg of the flight, the plane was late 3 hours from Tehran to Amsterdam. Then in the second leg passengers were seated and the plane did not take off for 7 SEVEN HOURS!!!! Then passengers were unloaded back to the airport, and were not given any explanation for the delay, except to say that folding...

More 
International Business Class Amsterdam - Mexico City

Helpful?
Thank rosariosedge
Charlotte, North Carolina
Level 5 Contributor
89 reviews
21 helpful votes
Reviewed yesterday
NEW

Very nice staff and comfortable seating even in economy. The meals were excellent as well. The entertainment system has very good choices & the movies were current.

International Economy Venice - Johannesburg
Helpful?
Thank antman57
Aruba
Level 5 Contributor
32 reviews
3 helpful votes
Reviewed yesterday
NEW

I was very please how the flight went, no delay, all on time. I mostly fly with american airlines, with horrible or very Little media and entertainment options, So I flew prepared, but there was no need ample choice of movie's from oldies to newer options. Electrical outlet at you're seat just in case you need to work. Excellent

International Economy Aruba - Amsterdam
Helpful?
Thank alvin_71_08
Leeds, United Kingdom
Level 3 Contributor
17 reviews
5 helpful votes
Reviewed yesterday
NEW

I flew from Leeds to Singapore and then from Bangkok back to Leeds on their business class service. Everything apart from the food was good. The food on the plane looked and tasted like a ready microwave meal. Amazingly, the food in the KLM lounge in schiphol airport was even worst. They only had one hot option, on the way...

More 
International Business Class Leeds - Singapore

Helpful?
Thank RealRoar
London
Level 4 Contributor
37 reviews
10 helpful votes
Reviewed 2 days ago
NEW

I have never seen an airline so disorganised. As KLM My Wife and myself travelled on the Airline for th first time on Dec 28th Traveling to Moscow via Amsterdam We were late starting from Heathrow at 17.05

Russia Economy London - Moscow
Helpful?
Thank CityCruncher
See travel tips for airlines
“Get an assurance they will get you home!”
RobatWynyard, 11 Dec 2017 | Read review
“Bring your own food.”
RealRoar, 11 Dec 2017 | Read review
“There is a long line past immigration for flights to the US, so don't check in last minute.”
monkfan2000, 10 Dec 2017 | Read review
“Have your dinner before the flight, it makes the jetlag easier to overcome”
ThomasEMM, 10 Dec 2017 | Read review
“Depending on your flight and flight status you may be able to upgrade to economy comfort for free AFTER you check in online.”
ErikZ231, 9 Dec 2017 | Read review
Show next 5 travel tips 5 of 10
About KLM Royal Dutch Airlines
The national flag carrier of the Netherlands, KLM (KL) is headquartered in Amstelveen near the airline's hub at Amsterdam Airport Schiphol (AMS). A member of the SkyTeam alliance, KLM flies non-stop to about 130 destinations in about 70 countries. This includes points across Europe, as well as cities in Africa, Asia, Australia, the Caribbean, the Middle East, North America and South America. The airline's aircraft feature a three-cabin configuration: Business Class, Economy Comfort Class and Economy Class. On long-haul flights, the Business Class (known as World Business Class) features lie-flat seats.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

2,035 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (2035)
Viewed
View from Window (238)
Viewed
View from window (46)
Viewed
Food and Drink (133)
Viewed
Food and Drink (256)
Viewed
Seat (49)
Viewed
Onboard Feature (101)
Viewed
Our fleet (46)
Viewed
Airport (328)
Viewed
Airline Lounge (65)
Viewed
Cabin (133)
Viewed
Onboard features (26)
Viewed
Airport (9)
Viewed
Seat (103)
Viewed
Cabin (20)
Viewed
Airline Lounge (18)
Viewed
Other (464)