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KLM Royal Dutch Airlines


13,577 Reviews
Headquarters: Amsterdamseweg 55, 1182 GP, Amstelveen The Netherlands +31-20-474-7747 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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13,577 Reviews from our TripAdvisor Community

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13,577 reviews from our community

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Showing 6,239: English reviews
Leeds, United Kingdom
Level 5 Contributor
96 reviews
77 helpful votes
Reviewed yesterday
NEW

I am so impressed with KLM's extremely high levels of customer service. On my outbound trip from Leeds to Madrid (via Amsterdam), fog in Amsterdam meant that my first flight was delayed to the degree where I would miss my connection in Amsterdam. Without any prompt from me, KLM sent me an email with a boarding pass for the following...

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Europe Economy Leeds - Madrid

Helpful?
Thank DawnandSteveinLeeds
Hyderabad, India
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed yesterday
NEW

The fare was EUR 257.97 and the terms and conditions are all against the passenger. I was at the airport well in time and I got my boarding pass from the machine but it did not have the seat number (some odd code was printed). I arrived at the gate, well in time and asked the person at the counter...

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Europe Economy Madrid - Amsterdam

Helpful?
Thank chami_12
Southend-on-Sea, United Kingdom
Level 5 Contributor
48 reviews
13 helpful votes
Reviewed yesterday
NEW

This was the first leg of a much longer journey to Brazil. I had foreseen that the December weather might be a problem so I had arranged a 24 layover in Amsterdam which was just as well because Schipol was very badly disrupted by snow and there were a great many cancellations. I was booked on the 14.05 for which...

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Europe Business Class London - Amsterdam

Helpful?
Thank richardcjarman
London, United Kingdom
Level 3 Contributor
12 reviews
3 helpful votes
Reviewed yesterday
NEW

A severely disabled and vulnerable passenger was literally abandoned by this airline during recent weather disruption. We all understand that bad weather can play havoc with airline schedules but to deliberately target the disabled, who have no one to speak for them at such times is criminal, to say the least. The lies which were told by KLM staff about...

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Europe Economy Amsterdam - Newcastle upon Tyne

Helpful?
Thank bob h
Cebu City, Philippines
Level 3 Contributor
11 reviews
4 helpful votes
Reviewed yesterday
NEW

The airplane is clean, the restrooms/toilets are clean. Not so much space to move about/around while sitting. Web check-in was ok.but was not able to view the seating arrangement, therefore NOT able to change to the desired seat. Tried to have the seat changed upon check-in but was denied, the ground crew didn't even offer to find a better alternative....

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International Economy Rome - Manila

Helpful?
Thank Jessilinamor
Cornwall, United Kingdom
Level 3 Contributor
15 reviews
5 helpful votes
Reviewed yesterday
NEW

I was travelling with an elderly relative with mobility issues. This was no problem for the airline or its staff who were, smart, courteous, and couldn't do enough for us. Flight was reasonably priced and impeccably on time. I will seriously consider flying KLM from the UK via Schiphol for my next long-haul

Europe Economy Bristol - Amsterdam
Helpful?
Thank nick19892015
Orlando, Florida
Level 6 Contributor
2,827 reviews
2,728 helpful votes
Reviewed 2 days ago
NEW
via mobile

Had a nice flight on KLM last week and really enjoyed the flight attendants service. The food was great, the seat was very comfortable, and the flight very good. I'll definitely fly them again in the near future.

Europe Business Class Amsterdam - Bucharest
Helpful?
Thank Steve R
Level 1 Contributor
3 reviews
3 helpful votes
Reviewed 2 days ago
NEW

Delayed out going flight so our luggage missed the connecting flight,despite being assured our bags were on the flight, got bags three days later.... and had to collect them ourselves. KLM weren't interested .... claim on your travel insurance was the advice,wasted enough time arguing with this company.

Europe Economy Belfast - Bologna
Helpful?
Thank Gary M
Accra, Ghana
Level 3 Contributor
12 reviews
2 helpful votes
Reviewed 2 days ago
NEW

On Line checkin a breeze, and easy to follow. Chose our seats up front 1 row back from the bulkhead in the middle on the left. In Birmingham, we checked our bags through to Accra, and went to the gate. Boarding was a surprise, we walked, in the rain to the aircraft, up a set of open steps. People were...

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International Economy Birmingham - Accra

Helpful?
Thank Tim M
The Hague, The Netherlands
Level 6 Contributor
176 reviews
49 helpful votes
Reviewed 2 days ago
NEW

The service at the check in at SFO was excellent, without problems at the check/in machine. The flight itself was on time, and the Dreamliner experience almost perfect for the second time. The flight itself lasted around 10 hours, it was a little more difficult to get some sleep but it was very comfortable, with excellent entertainment and food and...

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International Economy San Francisco - Amsterdam

Helpful?
Thank Cristiano_9
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See travel tips for airlines
“I am sure that this is not a routine affair; I would love to be the exception”
chami_12, 13 Dec 2017 | Read review
“Do not travel with them if you need even minor travel assistance. You would be an inconvenience at best”
bobh993, 13 Dec 2017 | Read review
“Choose a flight with Dreamliner (Boeing 787) if you can.”
Cristiano_9, 12 Dec 2017 | Read review
“Not pet friendly”
MarinelaF, 12 Dec 2017 | Read review
“Bring your own in-flight entertainment, at least for the route Amsterdam - Luanda - Windhoek.”
TzctlpcLondon_UK, 12 Dec 2017 | Read review
Show next 5 travel tips 5 of 10
About KLM Royal Dutch Airlines
The national flag carrier of the Netherlands, KLM (KL) is headquartered in Amstelveen near the airline's hub at Amsterdam Airport Schiphol (AMS). A member of the SkyTeam alliance, KLM flies non-stop to about 130 destinations in about 70 countries. This includes points across Europe, as well as cities in Africa, Asia, Australia, the Caribbean, the Middle East, North America and South America. The airline's aircraft feature a three-cabin configuration: Business Class, Economy Comfort Class and Economy Class. On long-haul flights, the Business Class (known as World Business Class) features lie-flat seats.
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