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Kenya Airways


1,560 reviews
Headquarters: Airport North Road PO Box 19002 – 00501, Nairobi 00501 Kenya 011 254 20 3274747 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,560 Reviews from our TripAdvisor Community

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1,560 reviews from our community

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Showing 1,222: English reviews
Bulawayo, Zimbabwe
Level 4 Contributor
29 reviews
5 helpful votes
Reviewed today
NEW

A quick, convenient flight to Lusaka return. Slight delay on the way but not serious. Staff were pleasant and helpful. Great value for money.

Africa Economy Harare - Lusaka
Helpful?
Thank sandyzim
The Netherlands
Level 4 Contributor
25 reviews
8 helpful votes
Reviewed today
NEW

Good airline, everything was clean, food was average for a airline, entertainment is bad, you need to board really early that is a bite enoying. The airline lounge in Amsterdam is really bad!

International Business Class Amsterdam - Cape Town Central
Helpful?
1 Thank 232Harald
Level 4 Contributor
26 reviews
9 helpful votes
Reviewed today
NEW

We flew to Mombasa from Nairobi, but there was slight delay attributed to the weather. The crew were friendly. We enjoyed the smooth flight and would not hesitate to fly KQ next time. The online booking and check in came in handy for us because we were delayed by traffic

Domestic Economy Nairobi - Mombasa
Helpful?
Thank Izo M
Nairobi, Kenya
Level 3 Contributor
13 reviews
3 helpful votes
Reviewed today
NEW

I'm from Kenya and even a shareholder of Kenya Airways (KQ) and i would love to fly and promote the airline all the time... unfortunately though, i usually only fly it out of convenience due to shorter journey time. Even this may start to reduce further after my last flight. As i climbed on board, the supervising attendant on business...

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International Business Class Paris - Nairobi

Helpful?
1 Thank Pareet_Shah
2 reviews
Reviewed today
NEW
via mobile

I flew to Zanzibar for a week aboard KENYA Airways. The flight was at an odd time & we lost my wife’s iPhone which we forgot on the plane. To date it’s not been handed in/returned to us. Too expensive & the alternative flight times were twice the cost. Really it’s cheaper to fly to Dubai which is four times...

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Africa Economy Nairobi - Zanzibar Island

Helpful?
Thank Muya M
Level 3 Contributor
12 reviews
3 helpful votes
Reviewed today
NEW

Well, this is the 2nd time I've had my luggage left behind. The first time, some stuff was missing, this time I was lucky that they brought it intact- 3 days later. Kindly work on this. Else, the flight was not too bad and the crew is friendly.

Africa Economy Abidjan - Nairobi
Helpful?
1 Thank Ruthey A
Alexandria, Virginia
Level 3 Contributor
24 reviews
21 helpful votes
Reviewed today
NEW

This was a Delta code share flight and I tried for weeks via the website and calling customer service to get a seat assignment, to no avail. The website is clunky and not intuitive, leads you down a path then gives you an error msg. When I called customer service, I was told I could only get a seat at...

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International Economy Washington DC - Nairobi

Helpful?
1 Thank Gene K
Jodhpur, India
2 reviews
Reviewed today
NEW

lounge at Nairobi during stopover was nice and clean and overall good. Veg food was limited. wifi was good in the lounge

International Business Class Mumbai - Johannesburg
Helpful?
Thank Jiten G
Dubai, United Arab Emirates
Level 4 Contributor
40 reviews
8 helpful votes
Reviewed yesterday
NEW
via mobile

I used Kenya Airways for my trip to Mauritius. When returning back from Mauritius, and while collecting my luggage, I found out that my stroller travel bag was damaged. Although I did wrap it and ensure additional protection, the travel bag was damaged at a part where it could not be repaired or even stitches. Tried to raise a report...

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International Economy Dubai - Mahebourg

Helpful?
Thank StephanToussaint
Cape Town
Level 6 Contributor
214 reviews
49 helpful votes
Reviewed yesterday
NEW

We returned from a pleasant holiday in Zanzibar. The Nairobi Airport was clean and efficient. The flight was on time and the aircraft was clean and spacious. The airline staff were pleasant and efficient

Africa Economy Nairobi - Johannesburg
Helpful?
Thank Jaqui D
See travel tips for airlines
“Early booking and online check in guarantees you a good seat”
iz0m, 18 Sep 2018 | Read review
“Avoid back seats”
rutheya, 18 Sep 2018 | Read review
“Beware of code sharing with this airline. Seat assignments ahead of time are impossible.”
463genek, 18 Sep 2018 | Read review
“Ask for extra snacks :)”
wachijnr, 17 Sep 2018 | Read review
“Don't expect 5 start treatment but excellent value-for-money”
DaFlyingCelt, 17 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Kenya Airways
Nairobi-based Kenya Airways (KQ) is the country's flag carrier. A member of the SkyTeam alliance, the airline flies non-stop to more than 55 destinations. These include four domestic destinations, as well as cities elsewhere in Africa, and airports in Asia, the Middle East and Europe. Its fleet consists of aircraft configured with two cabins: Business Premier World and Economy Class. Kenya Airways' hub is located at Nairobi's Jomo Kenyatta International Airport (NBO). Business Class passengers have access to the airline's Simba Lounge at NBO, while elite members of its frequent flier program can use the airline's JV Lounge at NBO.
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