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Kenya Airways


951 Reviews
Headquarters: Airport North Road PO Box 19002 – 00501, Nairobi 00501 Kenya +254-20-327-4747 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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951 Reviews from our TripAdvisor Community

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951 reviews from our community

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Showing 730: English reviews
Yaounde, Cameroon
2 reviews
Reviewed 5 days ago
NEW

Flight departure time was respected and we filed into a clean and airy aircraft to the smiles and welcomes from the cabin crew. Preparation for takeoff was professionally done and takeoff smooth. Captain welcomed all on board. Safety and security demonstrations were rather professionally done, with few slip-ups. Lunch was a little disappointing, but the accompanying can of beer was...

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International Economy Yaounde - Jebel Ali

Helpful?
Thank 972francisw
Victoria Falls, Zimbabwe
Level 6 Contributor
271 reviews
140 helpful votes
Reviewed 6 days ago
NEW

The VFA-CPT service recently introduced is an efficient great value way to connect the two attractions. A great personal touch is they do a figure of 8 flight over the falls! Saves you $150 Helicopter flight! Staff and food was excellent. Timing of flight means you have the afternoon in Cape Town and don't have to return to VFA early...

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Africa Business Class Victoria Falls - Cape Town Central

Helpful?
Thank ChrisW311
Nairobi, Kenya
2 reviews
1 helpful vote
Reviewed 1 week ago
NEW

The flight was on time and efficient right from Check in to boarding time. The cabin crew still afford to offer the personalised service on board.

Africa Business Class Nairobi - Victoria
Helpful?
Thank SamOdero
Hong Kong, China
Level 6 Contributor
638 reviews
256 helpful votes
Reviewed 1 week ago

It was a long flight and the airplane was surprisingly comfortable, clean and well maintained. Even the food served was reasonably good. The stewardess/stewards were pleasant and very well mannered. Boarding and check in were no problem. Would not mind to travel with them again.

International Economy Hong Kong - Nairobi
Helpful?
Thank Ricky Y
Hilversum, The Netherlands
Level 5 Contributor
54 reviews
30 helpful votes
Reviewed 1 week ago

Made reservation via KQ website and pleasantly surprised how client friendly this site is. Booked flights to/from Mombasa and also pre-seating could be done at no extra cost. Both flights nicely on time and good service. Tremendous view on mount Kilimanjaro as a bonus on the way back.

Domestic Economy Nairobi - Mombasa
Helpful?
Thank Farfar2013
Ajman, United Arab Emirates
Level 4 Contributor
21 reviews
7 helpful votes
Reviewed 1 week ago

I was worried from traveling with Kenya Airways despite I am African as well. However, I really enjoyed the 6 hrs. flight.

International Economy Dubai - Nairobi
Helpful?
Thank Akram_Zeyada
Romsey, United Kingdom
Level 4 Contributor
22 reviews
15 helpful votes
Reviewed 1 week ago

We knew nothing about Kenya Airways - the flight was booked via Trailfinders as part of a round trip to Madagascar. We were very pleasantly surprised by the quality of the whole Kenya Airways service. The flights were on time, the planes were modern and well equipped (Boing 787). The check in staff and process was speedy and civilised; the...

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International Business Class Nairobi - London

Helpful?
Thank pnbfried
Portsmouth, United Kingdom
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed 1 week ago

Food on flight plentiful and good. Reasonably comfortable seats with choice of films to view. Unfortunately my tv was broken ! Flight change in Nairobi at which point my baggage disappeared hence the 4 out of 5. I wanted to upgrade but the Bid to upgrade system is rubbish and I couldn't bid. Why can't the seats be offered at...

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International Economy London - Zanzibar Island

Helpful?
Thank SueN280
Pune, India
Level 4 Contributor
42 reviews
7 helpful votes
Reviewed 1 week ago

The ETD was actually the ATD (Actual time of Departure) and it was arounf 15 minutes past 3 am. THe flight looked very much like a V star cabin and the cabin crew were very polite, respectful and cordial. Welcome cold/hot beverages was served (no limits) with peanuts of Kenya which was not ground nuts nor pulses with lots of...

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International Economy Mumbai - Nairobi

Helpful?
Thank G Ramani I
Djibouti, Djibouti
Level 4 Contributor
25 reviews
27 helpful votes
Reviewed 1 week ago

nice flight, very friendly staff. the 787 is very comfortable even in economy. The flight although slightly delayed we arrived on time.

International Economy London - Nairobi
Helpful?
Thank louisthe14th
See travel tips for airlines
“Overall wonderful airline. Suggest you eat before boarding though!!!”
972francisw, 7 Dec 2017 | Read review
“The web page is confusing but the online chat lady was very helpful.”
SueN280, 4 Dec 2017 | Read review
“Enter boarding lounge BY having fresh juice and/or coffee. Your head set can be used to listen to songs byM P3 or mobile phones.”
GRamaniI, 4 Dec 2017 | Read review
“if your tall pay the 25USD for extra legroom”
louisthe14th, 4 Dec 2017 | Read review
“Select a seat near the Club class seats and be well dressed”
Cosmopolitus1, 4 Dec 2017 | Read review
Show next 5 travel tips 5 of 10
About Kenya Airways
Nairobi-based Kenya Airways (KQ) is the country's flag carrier. A member of the SkyTeam alliance, the airline flies non-stop to more than 55 destinations. These include four domestic destinations, as well as cities elsewhere in Africa, and airports in Asia, the Middle East and Europe. Its fleet consists of aircraft configured with two cabins: Business Premier World and Economy Class. Kenya Airways' hub is located at Nairobi's Jomo Kenyatta International Airport (NBO). Business Class passengers have access to the airline's Simba Lounge at NBO, while elite members of its frequent flier program can use the airline's JV Lounge at NBO.
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