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JetBlue


11,961 reviews
Headquarters: 27-01 Queens Plaza N, Long Island City, NY 11101 +1 800-538-2583 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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11,961 Reviews from our TripAdvisor Community

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11,961 reviews from our community

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Showing 11,120: English reviews
Greensboro, North Carolina
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

Great flights. More legroom in coach than with other airlines. Good entertainment, drinks and snack service was great. This was my first time flying JetBlue. Loved it. Can’t wait to use them again to Colombia or Boston or nyc from RDU Past platinum membership on delta and US airways so very familiar with in flight service and amenities from using...

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International Economy Raleigh - Medellin

Helpful?
1 Thank gt336
Lynn, Massachusetts
Level 4 Contributor
32 reviews
6 helpful votes
Reviewed yesterday
NEW
via mobile

I was totally caught off guard when my flight on 11/07 experienced a 90 minute delay. This was the first delay I had on JB and was disappointed they didn't offer some type of compensation. It is very expensive to travel to SW Florid and this delay cut into my vacation. Despite this delay, I do enjoy the extra legroom...

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Domestic Economy Boston - Fort Myers

Helpful?
Thank Debbo10
Fort Lauderdale, Florida
Level 3 Contributor
17 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

I had the opportunity to flight in economy but with extra space. You able to board after the people with assistance. Me as a cabin crew member for another Carrier I always bring chocolate to the crew . We really like the attention. I recomend that everytime you flight with any carrier in the world bring chocolate it is always...

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Domestic Economy Fort Lauderdale - Los Angeles

Helpful?
Thank guppy452018
2 reviews
Reviewed yesterday
NEW
via mobile

I live in Miami,I took Jetblue in emergency to Lima, when I learned my mom was grave ill in the hospital, I thought she would recover, but unfortunately she passed. I called the airline and told them i was going to stay more days, advising them about my mom'passing, they changed the date, then they asked me my mom's name...

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International Economy Fort Lauderdale - Lima

Helpful?
Thank Grace M
London, United Kingdom
Level 5 Contributor
45 reviews
26 helpful votes
Reviewed yesterday
NEW
via mobile

avoid flying jetblue from NY -having had a fine experience on way up from barbados to NY -good legroom at front and good onboard entertainment system the return trip was a nightmare one part was snow disruption-not their fault -but the check in process if the kiosk doesn’t accept you is appalling long queue of stressed people worried about missing...

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Caribbean Economy New York City - Bridgetown

Helpful?
Thank H6023NBianc
Grand Blanc, Michigan
Level 5 Contributor
60 reviews
14 helpful votes
Reviewed yesterday
NEW
via mobile

This was our first JetBlue experience and our last. We like to do park and fly. I verified our flight information before driving to the airport. We checked into the hotel. Got settled and I checked again right before we went to sleep and found out our flight to Fort Lauderdale was cancelled. I immediately called JetBlue and was told...

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Caribbean Economy Detroit - Bridgetown

Helpful?
Thank KerensaSH
1 review
Reviewed yesterday
NEW
via mobile

This is my first and last time using Jet Blue Airlines. Today I had a 6.30 am flight to catch with my infant son. Flight duration 2.5hrs. After boarding on time and about to take off, they pilot announced there was an issue with a valve. We ended up deplaning and they said the flight would be 1-2 hours delayed....

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Domestic Economy Philadelphia - Fort Lauderdale

Helpful?
Thank Gloria A
2 reviews
Reviewed yesterday
NEW
via mobile

Our daughter has a peanut allergy. JetBlue doesn’t serve peanuts on their flights, and they made sure everyone around us was informed of the allergy and asked them not to eat anything that contained nuts. They allowed us to board early to wipe down area of her seat. This helped our daughter to feel at ease with the flight.

Domestic Economy Albany - Orlando
Helpful?
Thank Wanderer25803240678
Weymouth, Massachusetts
Level 3 Contributor
10 reviews
1 helpful vote
Reviewed yesterday
NEW

Overall Jetblue does a good job but this was a very uncomfortable flight. The whole way was turbulence though the pilots did keep trying to make it better. The flights attendants were struggling and got very grumpy. Understandable but it did not make it any better. Lastly, they made us prepare for landing an hour before we landed which was...

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Domestic Economy Boston - Fort Lauderdale

Helpful?
Thank mitty2000
Level 3 Contributor
17 reviews
4 helpful votes
Reviewed yesterday
NEW

The staff was super friendly and helpfull. The legroom was ample and the bathroom kept clean. The inflight entertainment console had a great selection. Checking into this flight was easy online and once at airport I printed my luggage tags and dropped my suitcases. I found them well organized. Will fly with them again.

International Economy New York City - Port of Spain
Helpful?
Thank Inge K
See travel tips for airlines
“Remember to prepay for your checked baggage during online check-in.”
t0nyb30, 16 Nov 2018 | Read review
“Don't fly with them unless you like sitting in airports.”
mariajP8423DP, 16 Nov 2018 | Read review
“They let you have >1 free snack. On redeyes from west to east coast, u get free pack w eye covers and earplugs!”
BKroadtrip, 16 Nov 2018 | Read review
“If you want to pay up for extras, you'll be better off”
2gailm, 16 Nov 2018 | Read review
“Book in advance for the best deals.”
thomasmJ8215ES, 16 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About JetBlue
JetBlue Airways (B6) is a New York-based low-cost carrier. It flies non-stop to more than 85 destinations within the United States, as well as other points in North America, the Caribbean and South America. The airline's primary operating base is located at New York's John F. Kennedy International Airport (JFK). Focus cities include Fort Lauderdale – Hollywood Int'l Airport (FLL), Boston's Logan International Airport (BOS), Long Beach Airport (LGB), San Juan's Luis Muñoz Marín Int'l Airport (SJU) and Orlando International Airport (MCO). Its fleet is primarily configured with just an Economy Class cabin, however, two-cabin service is available on a limited number of routes. JetBlue is not a part of any major airline alliance, but it does have codeshare arrangements with more than 35 other airlines.

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