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Japan Airlines (JAL)

9,453 reviews
Headquarters: 2-4-11 Higashi-Shinagawa, 2-chome, Shinagawa-ku, Tokyo Prefecture 140-8637
Overview
4.59,453 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
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About Japan Airlines (JAL)

Airline Alliance

oneworld
Headquarters: 2-4-11 Higashi-Shinagawa, 2-chome, Shinagawa-ku, Tokyo Prefecture 140-8637

Airline Summary

The country's largest airline, Japan Airlines (JL) is headquartered in Tokyo. It flies non-stop to about 60 domestic destinations and more than 30 international destinations in Asia, Europe, Oceania, North America and South America. JL is part of the oneworld alliance and also has codeshare arrangements with about 30 other airlines. The airline has four classes of service: First Class, Executive Class (the equivalent of Business Class), Premium Economy Class, Class J (Economy Class seating with larger seats) and Economy Class. Its fleet features a variety of two-cabin, three-cabin and four-cabin configurations. Japan Airlines' primary hubs are located at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT).
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sydneysider48 wrote a review 14 Mar
Sydney, Australia1154 contributions448 helpful votes
Sydney - Chitose
International
We flew to and from Japan with Japan Airlines and internally to Sapporo and were very happy with the flights, all of which left on time.. The planes were in excellent condition with comfortable seating, excellent, attentive and very friendly service and reasonable meals. Our only complaint was that the inflight entertainment had only a small selection of films with no recent releases.…
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Wyn S wrote a review 14 Mar
1 contribution
Jakarta - Tokyo
North Asia
On this occasion, our family would like to express our gratitude for the work of the Japan Air Line crew and especially Goto San at Narita airport who have helped a lot in an incident that we did not want to happen to one of our family members on March 11 2024.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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aok47 wrote a review 10 Mar
Melbourne, Australia760 contributions102 helpful votes
Tokyo - Melbourne
International
Excellent service and great staff made for an enjoyable flight. Meal menu had good selection to choose from. Good selection of inflight entertainment. Seat comfortable.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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andrew gamboa wrote a review 7 Mar
Manila, Philippines4 contributions1 helpful vote
Manila - Tokyo
North Asia
phenomenal, i mean it! I was flying JL 745 onboard one of their B787s. this was the first time i flew 787! food was good, legroom was good, the IFE had so many options! crew was very nice! be sure to choose this airline!
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Date of travel: September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Mr Liu wrote a review 1 Mar
Singapore, Singapore32 contributions5 helpful votes
San Francisco - Tokyo
International
Flight attendants need better training. Passengers don't need to be woken up for every little thing. If passengers are resting, it would be best to let them sleep instead of waking them up to ask them to wear their seat belts even though it was not during a take off nor during landing. If they are asleep, it would be better not to wake them up to ask them if they want a drink or to eat. Excessive disturbance of passengers can be very stressful as sometimes what passengers need is a good rest during a long haul flight. Please train your staff better.…
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Wyn S wrote a tip 14 Mar
"JAL officers are very helpful, ask them if you need help."
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David Eden wrote a tip Feb 2024
"Do not trust their advertised business product"
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Chelsea L wrote a tip Feb 2024
"If things go well, this is an okay airline. But if there is a mishap they do not recover well."
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Sukontip S wrote a tip Feb 2024
"Avoid booking with JAL, if you are not Japanese"
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Jo B wrote a tip Jan 2024
"Just book it! You won’t be disappointed . "
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