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Japan Airlines (JAL)


5,791 reviews
Headquarters: 2-4-11 Higashi-Shinagawa, 2-chome Shinagawa-ku, 140-8637 Tokyo Prefecture 011 81 570-025-121 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5,791 Reviews from our TripAdvisor Community

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5,791 reviews from our community

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Showing 1,772: English reviews
Melbourne, Australia
Level 6 Contributor
3,780 reviews
778 helpful votes
Reviewed yesterday
NEW

Due to some inexplicable snafu, we weren't able to have our baggage transferred directly to Sapporo from Tokyo, so we had to collect our baggage from London then have it reloaded. We had priority collection and then the JAL staff processed our ticketing very quickly. We made the Sapporo flight in adequate time, and then had a very enjoyable flight...

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Domestic Premium Economy Tokyo - Sapporo

Helpful?
Thank Jeffry B
Carolina, Puerto Rico
Level 6 Contributor
1,158 reviews
196 helpful votes
Reviewed yesterday
NEW

My flight from Narita to Bangkok is JAL number 707 or American flight 8411. I have an aisle seat in coach. Hopefully it won’t be super tight!!!! It’s the next day now!! It was SUPER tight and hard to even semi-stretch out!!! I could NOT even get my computer bag in my seat when sitting there. The person in front...

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Southeast Asia Economy Tokyo - Bangkok

Helpful?
Thank gary c
Carolina, Puerto Rico
Level 6 Contributor
1,158 reviews
196 helpful votes
Reviewed yesterday
NEW

My flight from O’Hare to Narita was flight number 9 on Japan Airline and flight number 8404 on American Airlines!! I came very prejudiced to this flight due to the fact that JAL would NOT let me procure a seat prior to the day of the flight!!! I called American and JAL the day before I flew and JAL said...

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International Economy Chicago - Tokyo

Helpful?
Thank gary c
Yao, Japan
Level 5 Contributor
74 reviews
4 helpful votes
Reviewed yesterday
NEW

The crew were kind and friendly. They provided good food and drinks. The only disadvantage was it was too cold inside the plane. I was glad to fly directly from Narita to San Diego.

International Economy Tokyo - San Diego
Helpful?
Thank Nobuko F
New York City, New York
Level 1 Contributor
4 reviews
3 helpful votes
Reviewed yesterday
NEW

This review is for booking and pre-flight customer service with JAL. I regret not reading through more complaints about JAL before booking on their website. My issue has happened to others with shared code flights. My husband and I booked our first leg with JAL for our honeymoon. We went onto their website for the booking. At no point during...

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International Economy New York City - Hanoi

Helpful?
Thank Erica W
Singapore, Singapore
Level 3 Contributor
15 reviews
2 helpful votes
Reviewed yesterday
NEW

We took the flight from Sin to Boston via Narita. Both sector,crew were very good and efficient. They were attentive and also friendly. Aircraft were well cleaned and thru out the flight, the flight stewardesses were coming out with drinks. Very pleasant flight even though the cabin were a bit warmth. I do understand that the Japanese like the cabin...

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International Economy Singapore - Boston

Helpful?
Thank 002873
Hollywood, Florida
Level 6 Contributor
268 reviews
65 helpful votes
Reviewed 2 days ago
NEW

To start off, JAL’s business lounge at Singapore’s Changi Airport is no better than the breakfast you get at a budget roadside motel in the United States. Very disappointing compared to the lounges we experienced on a four week Asian trip. The business class seat (there was no first class on this flight) was pretty tight. Service was efficient and...

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North Asia Business Class Singapore - Tokyo

Helpful?
Thank Harris H
Coral Springs, Florida
Level 3 Contributor
16 reviews
5 helpful votes
Reviewed 2 days ago
NEW

Premium Economy on JAL was terrific. The service is impeccable! the extra leg room and seat size helped stay comfortable on the 11+ hour flight. I wish the lower leg foot rest raised a bit higher but that would require a whole design change. The food was quite tasty and the overall experience was amazing.

International Premium Economy San Francisco - Tokyo
Helpful?
1 Thank FLDonna
Level 3 Contributor
8 reviews
Reviewed 3 days ago
NEW
via mobile

The flight is good. Service is also good. Being a vegetarian ,the flight serves tasty Hindu veg meal. Overall good experience .

North Asia Economy New Delhi - Tokyo
Helpful?
Thank ManveenK15
India
Level 2 Contributor
8 reviews
1 helpful vote
Reviewed 3 days ago
NEW

Flying on a leisure trip from Delhi to Tokyo, we were glad to choose JAL as the in flight service experience was simply amazing, best so far. First of all, Economy seat comfort and leg room is way better than its any other competitor International airlines. Cleanliness on point, as expected. But what impressed us the most was the awesome...

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North Asia Economy New Delhi - Tokyo

Helpful?
1 Thank bhanu t
See travel tips for airlines
“Arrive in time to check your baggage in case you are overweight”
619jeffryb, 25 Sep 2018 | Read review
“JAL is one of the best airlines in the world.”
nobukof347, 25 Sep 2018 | Read review
“Beware of their seat selection policies with shared code flights! You will not be informed during time of booking!”
EricaW943, 25 Sep 2018 | Read review
“In Flight Service i.e. how you are treated during the journey, once you have paid the money to them.”
376bhanut, 23 Sep 2018 | Read review
“Have a stop-over if the distance to be travelled is long. This is what we will be doing next time we fly.”
DesertLoverVictoria, 23 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Japan Airlines (JAL)
The country's largest airline, Japan Airlines (JL) is headquartered in Tokyo. It flies non-stop to about 60 domestic destinations and more than 30 international destinations in Asia, Europe, Oceania, North America and South America. JL is part of the oneworld alliance and also has codeshare arrangements with about 30 other airlines. The airline has four classes of service: First Class, Executive Class (the equivalent of Business Class), Premium Economy Class, Class J (Economy Class seating with larger seats) and Economy Class. Its fleet features a variety of two-cabin, three-cabin and four-cabin configurations. Japan Airlines' primary hubs are located at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT).
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