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Japan Airlines (JAL)

4,003 Reviews
Headquarters: 2-4-11 Higashi-Shinagawa, 2-chome Shinagawa-ku, 140-8637 Tokyo Prefecture +81-0570-025-121 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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4,003 Reviews from our TripAdvisor Community

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4,003 reviews from our community

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Showing 1,131: English reviews
Oslo, Norway
Level 6 Contributor
175 reviews
58 helpful votes
Reviewed yesterday

Upon entering the aircraft, my impression was that the crew was not enthusiastic about service. Before departure we in business class got a tiny plastic cup of champagne (or sparkling wine); then we got a towel that was wet and cold. After take-off it took 45 minutes before we were asked what we would like to drink. Twenty minutes later...

International Business Class Helsinki - Tokyo

Thank Oystein N
Surrey Hills Melbourne
Level 5 Contributor
54 reviews
10 helpful votes
Reviewed 2 days ago
via mobile

Excellent from start to finish Very efficient Check in Business lounge Boarding Friendly staff Only hic cup food / average

International Business Class Melbourne - Tokyo
Thank Susan S
Bangkok, Thailand
Level 6 Contributor
112 reviews
78 helpful votes
Reviewed 3 days ago

> BKK Check-in: handling by TG (Thai Airways) and supervised by JL staff. The check-in was smooth and fast. > BKK Sakura Lounge. spacious, lots of seats with power point to recharge battery. Food and drinks were pretty good. Beef curry, stir-fried chicken with holy basil leaves (Gapao) were very popular. They tasted very nice. There were also restrooms in...

North Asia Economy Bangkok - Tokyo

Thank patrick-syd
Level 6 Contributor
231 reviews
154 helpful votes
Reviewed 3 days ago

This was our first time on JAL. We fly regularly to Australia, and wanted to have a change of stopover, rather than Singapore or Dubai, so stopped in Tokyo for three nights. I cannot recommend this enough. Tokyo was fantastic. JAL business class was actually quite a bit cheaper than BA or Emirates, so we were nervous of what to...

International Business Class London - Sydney

1 Thank Bigal57
Mullumbimby, Australia
Level 6 Contributor
128 reviews
273 helpful votes
Reviewed 4 days ago

Travelled business class Tokyo (Narita) to Australia (Sydney). Good business lounge, check (apart from the Australian slob in shorts & thongs); excellent on-board service, amenities & food, check. So why not 5/5? The seats: comfortable but surprisingly narrow (I'm 177cm & 78kg), sufficiently so as to make it difficult to sleep in my preferred position (no, not transversely !). Not...

International Business Class Tokyo - Sydney

1 Thank mg788
Tokyo, Japan
2 reviews
Reviewed 4 days ago

CA checked my name before offering a more relaxed seat, (Mr. so and so, would you like to have more room by moving from 27F to say 30B?). It helped not only me but also other people to enjoy more leg room and space. I was able to sleep almost flat ,using 3 seats.

International Economy Tokyo - New York City
Thank junmomo2
Level 3 Contributor
11 reviews
2 helpful votes
Reviewed 5 days ago

I used the JAL to fly back to Vietnam twice last month in January, 2018. The first time was good and without any hicup. The second time was not so well. When we reached Tokyo, Japan, there was a snow that covered about less than 5 inches. Both the airport and the airline did not know what to do, and...

International Economy Boston - Hanoi

Thank PnP W
Unalaska, Alaska
Level 2 Contributor
6 reviews
3 helpful votes
Reviewed 1 week ago

I was startled with the food they served us!! I had to spit them out! So grossed! I love Japanese Food, but boy!!! What they served us - presentation wise was really good. The taste was awful! I had to asked the FA a bowl of Udon Noodles - that also wasn't good. I starved myself on that flight. My...

International Business Class Tokyo - San Diego

Thank hsh715
Kobe, Japan
Level 4 Contributor
32 reviews
23 helpful votes
Reviewed 1 week ago

I usually use JAl if i have flight. After JAl bankruptcy, It will be better. For example how to communicate with passengers, some information and any service for passengers. Airplane is kept in clean. I'd like to recommend anybody to use Jal if you need to have flights.

International Premium Economy Dallas - Tokyo
Thank すぽっく
New Delhi, India
Level 5 Contributor
48 reviews
6 helpful votes
Reviewed 1 week ago via mobile

I was recommeded to fly JAL and it did not disappoint me at all. infact it set new standards for both in air and on ground service. it would great to have better movie selection as most movies ( English) were quite popular once only and it would be nice they can put some japanese movies with subtitles

North Asia Premium Economy New Delhi - Tokyo
Thank MakkD
See travel tips for airlines
“Perhaps ask for bulkhead seat for Economy class.”
patrick-syd, 18 Feb 2018 | Read review
“Compare with other airlines, and I do not recommend to fly with JetBlue. JetBlue is part of airline alliance and partner with JAL.”
pnpw, 16 Feb 2018 | Read review
“Request good edible food:)”
hsh715, 14 Feb 2018 | Read review
“Sit on the left side to see Mount Fuji”
bargeboards, 8 Feb 2018 | Read review
“Take the cheapest seats, since you'll get the same service and attention as business class.”
DonCapeMayBeach, 8 Feb 2018 | Read review
Show next 5 travel tips 5 of 10
About Japan Airlines (JAL)
The country's largest airline, Japan Airlines (JL) is headquartered in Tokyo. It flies non-stop to about 60 domestic destinations and more than 30 international destinations in Asia, Europe, Oceania, North America and South America. JL is part of the oneworld alliance and also has codeshare arrangements with about 30 other airlines. The airline has four classes of service: First Class, Executive Class (the equivalent of Business Class), Premium Economy Class, Class J (Economy Class seating with larger seats) and Economy Class. Its fleet features a variety of two-cabin, three-cabin and four-cabin configurations. Japan Airlines' primary hubs are located at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT).
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