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Japan Airlines (JAL)


4.5 of 5 bubbles
2,186 Reviews
Headquarters: 2-4-11 Higashi-Shinagawa, 2-chome Shinagawa-ku, 140-8637 Tokyo Prefecture +81-0570-025-121 Website
Rating summary
  • 4 of 5 bubbles
    Legroom
    4 of 5 bubbles
    Seat Comfort
  • 4.5 of 5 bubbles
    Customer Service
    4 of 5 bubbles
    Value for Money
  • 4.5 of 5 bubbles
    Cleanliness
    4.5 of 5 bubbles
    Check-in and Boarding
  • 4 of 5 bubbles
    Food and Beverage
    4 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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2,186 Reviews from our TripAdvisor Community

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2,186 reviews from our community

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Showing 570: English reviews
Singapore, Singapore
Level Contributor
25 reviews
8 helpful votes
3 of 5 bubbles Reviewed yesterday NEW via mobile

Pros: leg room is good enough, flight attendant are corteous, inflight movie is updated. The 1st class and business class looks good Cons: We travel during th spring time and i understand that the weather outside is rather cold so they use the heater.... but heater for the whole 6-7 hrs travel was uncomfortable. I had to fan myself and...

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Southeast Asia Economy Tokyo - Singapore

Helpful?
Thank pointwheretogo
Huntington Beach, California
Level Contributor
16 reviews
10 helpful votes
2 of 5 bubbles Reviewed yesterday NEW

Disappointed that Japan Airlines has not responded after 3 weeks of "management is researching the simple facts. My original post can be seen one wek ago here on atravel Advisor. Hmm... They would not sell me an available seat in business clas after requesting this at the time of reservation, then check in then at the gate and ON THE...

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International Premium Economy Manila - Los Angeles

Helpful?
Thank Dave K
Level Contributor
36 reviews
5 helpful votes
1 of 5 bubbles Reviewed 3 days ago NEW

Very desapointed With my first flight on JAL I have booked a flight from Nagoya to Helsinki for my family on JAL(4peoples). I was not able to registered online. I Arrived at the airport more than two hours between take off. At the moment to registered the steward told us that it is not possible to have seat nearb6 but...

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International Premium Economy Tokoname - Helsinki

Helpful?
Thank Marc D
Clinton, Washington
Level Contributor
491 reviews
248 helpful votes
5 of 5 bubbles Reviewed 4 days ago NEW

Can't say enough good about the entire experience on JAL. Nozomi bullet train drops you off a Terminal 2 for easy access to JAL. Check-in was efficient, easy and staff were very polite. The Sakura (Cherry Blossom) lounge for Premium Economy was delightful with full salad bar and delicious main courses plus desserts and free wines and a full array...

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International Premium Economy Tokyo - Seattle

Helpful?
Thank culturevulture94
Singapore, Singapore
Level Contributor
16 reviews
3 helpful votes
5 of 5 bubbles Reviewed 6 days ago NEW

Top service standard. Crew was very friendly and professional, and very helpful. Seats were spacious and comfortable, with good legroom. Food was lovely and delicious, and very well laid out and plated. Check-in was very warm and friendly, and boarding was done Japanese style, with great precision using announcements to board in groups by seat rows. Punctuality was tops. My...

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North Asia Economy Singapore - Tokyo

Helpful?
2 Thank JaneBoey
San Francisco, California
Level Contributor
33 reviews
27 helpful votes
5 of 5 bubbles Reviewed 1 week ago

As typical of Japanese service, check-in and boarding was efficient and courteous. The sky-wider seats in economy were the best of any airline I have ever experienced, with more leg room than needed and a wider seat. Also loved the folding headrests to nestle my head with neck-styled pillow. Although I used the pillow and blanket as lumbar and bottom...

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International Economy San Francisco - Tokyo

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4 Thank Marivic1211
Huntington Beach, California
Level Contributor
16 reviews
10 helpful votes
2 of 5 bubbles Reviewed 1 week ago

From My FACEBOOK Post: Poor Customer Service Alert on Japan Airlines (JAL)' I tried to buy this seat 3 times (during reservation, at check in and on the plane) and was told it was not available. On the plane it clearly is available and with my back injury (demonstrated to the flight crew with photographs and my obviously swollen feet)...

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North Asia Premium Economy Manila - Tokyo

Helpful?
3 Thank Dave K
Singapore, Singapore
Level Contributor
81 reviews
65 helpful votes
5 of 5 bubbles Reviewed 1 week ago

The service standard was high in Japan. Similarly, compared to the airlines in many other countries, Japan Airlines is a lot better. The seats were comfortable. The leg space was the most generous among all the airlines I have flown. The service was amazing. The flight attendants were very friendly and always smiling. They remember the simple requests. The meal...

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North Asia Economy Singapore - Tokyo

Helpful?
Thank freddyfu
Los Angeles, California
Level Contributor
20 reviews
4 helpful votes
5 of 5 bubbles Reviewed 1 week ago

Quite possibly as good as it gets in economy class. All of the flight attendants were polite and provided great service. The seat itself was great (for economy class). Because JAL only has 9 seats across on the 777, each seat was a nice ~18.5 inches wide with ~34 inches of pitch. Compare that to the ~17 inch wide seats...

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International Economy San Francisco - Tokyo

Helpful?
1 Thank Brian C
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 1 week ago

We flew from DUB to Tokyo via Helsinki and on the way back flew from Osaka (Itami) to Dublin via HND. I thought that the transfers would be complicated in Helsinki and Tokyo but they were seamless. The worst was Heathrow, so poor in regards to the service and their standards. I cannot fault Japan Airlines, they made our honeymoon...

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International Premium Economy Helsinki - Tokyo

Helpful?
Thank G125
See travel tips for airlines
“If possible, book Premium Economy”
culturevulture94, 20 Apr 2017 | Read review
“If you are white of handicapped be aware of possible discrimination from JAL Crew.”
DaveK808, 16 Apr 2017 | Read review
“try to get a seat that is not at the bulkhead for a bigger table.”
G125, 15 Apr 2017 | Read review
“rows in front of the bathrooms. aisle seat so easy to put seat back and get up and stretch.”
biknrun, 13 Apr 2017 | Read review
“The Sakura Lounge in NAIA is superb. Come in early to experience it.”
AbbieReal, 9 Apr 2017 | Read review
Show next 5 travel tips 5 of 10
About Japan Airlines (JAL)
The country's largest airline, Japan Airlines (JL) is headquartered in Tokyo. It flies non-stop to about 60 domestic destinations and more than 30 international destinations in Asia, Europe, Oceania, North America and South America. JL is part of the oneworld alliance and also has codeshare arrangements with about 30 other airlines. The airline has four classes of service: First Class, Executive Class (the equivalent of Business Class), Premium Economy Class, Class J (Economy Class seating with larger seats) and Economy Class. Its fleet features a variety of two-cabin, three-cabin and four-cabin configurations. Japan Airlines' primary hubs are located at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT).
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