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Interjet


2,104 Reviews
Headquarters: Ignacio Longares No. 102 Lote 2 Mza. 2, Toluca 50200 Mexico +52-01800-01-12345 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,104 Reviews from our TripAdvisor Community

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2,104 reviews from our community

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Showing 616: English reviews
Houston, Texas
Level 3 Contributor
11 reviews
5 helpful votes
Reviewed yesterday
NEW

We got at 1:30am. Was at George Bush International Airport before 3am. Waited 3 hours. No one from Interjet showed up at the ticket counter. A nice man that worked at the airport came and told us that he thought our flight was cancelled. The displayed board showing Arrivals etc. kept showing the flight was on time. Tried calling Interjet...

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Mexico Economy Houston - Mexico City

Helpful?
Thank Surfsidebum
Coeur d'Alene, Idaho
Level 4 Contributor
28 reviews
10 helpful votes
Reviewed 5 days ago
NEW

2 days before we left for our trip, I received a phone call stating my return flight from Puerto Escondido had been cancelled. As Interjet does not fly out of Puerto everyday, I was offered a flight two days earlier or one day later; they would not book us on either of the other two airlines flying out of Puerto...

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Mexico Economy Houston - Puerto Escondido

Helpful?
Thank TenaciousLD
Monterrey, Mexico
Level 6 Contributor
100 reviews
59 helpful votes
Reviewed 5 days ago
NEW

The flight from Monterrey to Cancun has always been on Interjet, I have had to fly once in a while with their competition and have regreted the decision. I have in about 7 or 8 years had only one flight delayed due to bad weather in Monterrey. The service and attention is always first class and have never had a...

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Domestic Economy Monterrey - Cancun

Helpful?
Thank FDG44
1 review
Reviewed 6 days ago
NEW

DO NOT USE THIS AIRLINE. We purchased two tickets to Mexico city 4 months ahead of time. Two weeks before our flight was scheduled, we get an email saying that the route had been canceled. We were not informed of this until right before our flight, although the agent said the route was cancelled just after we purchased our tickets....

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Domestic Economy Reynosa - Mexico City

Helpful?
Thank Regina P
2 reviews
Reviewed 6 days ago
NEW

Reading prior reviews I was a bit skeptical and didn’t expect much. Besides of extra charge for the luggage (expected), nothing to complain. Just be aware that your carry-on will be weighted and should not exceed 10 KG. Mine was 12 and I had to shuffle some clothes from one carry-on to another. No food, just chips and all kind...

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International Economy New York City - Guangzhou

Helpful?
Thank Al G
New York City, New York
Level 6 Contributor
182 reviews
57 helpful votes
Reviewed 6 days ago
NEW

this is the airline stuck in the past. no smartphone app, agent at the gate didn't know that he needs to check my luggage all the way from Cancun to JFK, he was about to make me look for it during stopover, I had to raise my voice to get supervisor attention to fix the problem, English is not spoken...

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USA Economy Mexico City - New York City

Helpful?
Thank racuch
Brooklyn, New York
2 reviews
1 helpful vote
Reviewed 1 week ago

My father was admitted to the ICU and I called the airline to inquire about changes or cancellations. They offered no options and had no customer service personnel who spoke English who could help me. My fiancee was flying the next day with Delta. We both had to cancel our flights. The difference in customer service between the two arilines...

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Mexico Economy New York City - Mexico City

Helpful?
Thank 6091JG
Vancouver, Canada
Level 4 Contributor
28 reviews
18 helpful votes
Reviewed 1 week ago

End of NOV 2017, I took this airline from Cancun to Vancouver. It was not full at all and aircraft was new? like. Only problems are air hostess, three of them are seating together at the back. Because they are not busy at all after the drink service, chat and chat endless, non stop talking, laughing loud with high tune...

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Canada Economy Cancun - Vancouver

Helpful?
Thank zwavesNoriko
Milwaukee, Wisconsin
Level 6 Contributor
503 reviews
238 helpful votes
Reviewed 1 week ago

This flight is an international flight that heads northeast from Guatemala City to Mexico City. The pilot did not give the usually time, temperature and so on when we landed. We went directly to customs, which took over an hour. There was no clock from the point we landed until after customs on the luggage/arrival screens. That is when we...

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International Economy Guatemala City - Mexico City

Helpful?
Thank AlexWorldTour
Vancouver, Canada
1 review
2 helpful votes
Reviewed 1 week ago

My flight from Aguascalientes to Merida was cancelled and the airline ask the passengers to go to other airport (3 hours from the city of Aguascalientes )when I called the Airline they told me that they were going to give around $C 20 so you can find your own way to this other airport ......no explanation , no sorries, nothing!...

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Domestic Economy Aguascalientes - Merida

Helpful?
2 Thank marieelavila
See travel tips for airlines
“Avoid any airlines which has flight originating or stopping in Mexico City, they have too many delays.”
FDG44, 12 Dec 2017 | Read review
“Bring tissues as we deplaned the flight's purser stocked the toilets, that had been out of paper for most of the flight; and she knew it.”
lovetodineFlorida, 7 Dec 2017 | Read review
“The best airplane in Mexico”
Peyo86565, 7 Dec 2017 | Read review
“Most of the planes are 3 seats isle and 3 seats, so beware of getting the middle seat.”
C8889WGcarlosm, 7 Dec 2017 | Read review
“Don´t change your flight ! It´s expensive”
rogerkmex, 5 Dec 2017 | Read review
Show next 5 travel tips 5 of 10
About Interjet
Low-cost carrier Interjet (4O) is a Mexican airline with hubs at Mexico City's Benito Juárez International Airport (MEX) and Toluca's Licenciado Adolfo López Mateos International Airport (TLC). The carrier has also designated Monterrey International Airport (MTY) as a focus city. It flies to 38 destinations within Mexico, five destinations in the United States and one destination each in Colombia, Costa Rica, Cuba and Guatemala. Interjet has codeshare agreements with American Airlines, British Airways, Iberia and LAN Airlines. The airline's fleet of 57 aircraft includes Airbus A320-200 and Sukhoi Superjet 100/95 planes.
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