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IndiGo


5,604 reviews
Headquarters: Tower C Global Business Park Mehrauli-Gurgaon Road, Gurugram (Gurgaon) 122 002 India 011 91 99103 83838 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5,604 Reviews from our TripAdvisor Community

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5,604 reviews from our community

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Showing 5,418: English reviews
Hyderabad, India
Level 4 Contributor
30 reviews
4 helpful votes
Reviewed yesterday
NEW

the experience of flying with INDIGO has been good with in flight staff being very courteous , except the washrooms needs your attention for smell in the cabin.

Date of travel: January 2019
Domestic Economy Hyderabad - Chennai (Madras)
Helpful?
Thank ramesh r
Level 3 Contributor
11 reviews
Reviewed yesterday
NEW

The airline with the sense of perfection, they give importance to time. airline with punctuality, they maintain cleanness

Date of travel: December 2018
Domestic Economy Bhubaneswar - Hyderabad
Helpful?
Thank Camper829221
Sahibabad, India
Level 1 Contributor
3 reviews
Reviewed 2 days ago
NEW
via mobile

Travelled via Indigo in December, had an early morning flight. Had an amazing view, never expected that I would get to see this. Extremely helping crew. Special thanks to Romana. Who went way out to assure the passengers comfort. Will fly with Indigo only.

Date of travel: December 2018
Domestic Economy New Delhi - Bengaluru
Helpful?
Thank Tarun06
Mumbai, India
Level 6 Contributor
91 reviews
22 helpful votes
Reviewed 2 days ago
NEW

It has know to maintain on-time flights and is thriving to maintain its name as one of the best on-time airlines in India. Overall the experience has been good nothing great to talk about the service levels which is quiet ok nothing exceptional.

Date of travel: January 2019
Domestic Economy Kochi (Cochin) - Mumbai
Helpful?
Thank Ashleo_15
Kolkata (Calcutta), India
Level 6 Contributor
355 reviews
75 helpful votes
Reviewed 2 days ago
NEW

Boarding was relaxed, with enough buses available so that there was no crowding. The cabin was spotless as usual and the cabin crew were helpful

Date of travel: January 2019
Domestic Economy New Delhi - Kolkata (Calcutta)
Helpful?
1 Thank ProdiptoB2
IndiGo, Guest Relations Manager at IndiGo, responded to this review

Hi Prodipto! It’s great to hear the flight was as 6E as it could be! It was super to serve you and we will make sure our team knows you what you said about them.

Date of travel: January 2019
More 
Domestic Economy New Delhi - Kolkata (Calcutta)

1 review
Reviewed 2 days ago
NEW

Worst support from ground staff of Indigo. very arrogant and do not care about the customers. During onbaording, the Ait hostess requested to put our handbag to check in baggage ( valid handbag size and used in various travel domestic as well as internatuional) to avoid discomfort and avoid flight delay. As request we agree for it but it is...

Date of travel: January 2019
More 
Domestic Economy Jaipur - Bengaluru

Helpful?
Thank pranaliten
IndiGo, Guest Relations Manager at IndiGo, responded to this review

Hey Pranali! So sorry for the hassle but we're strict about our policies. Please go through https://bit.ly/1Xaz2Ul , clause 10.4 under the 'Domestic' tab for permissible dimensions for Hand Baggage allowed. Further, please share your PNR so we may check what went wrong.

Date of travel: January 2019
More 
Domestic Economy Jaipur - Bengaluru

Pune, India
Level 3 Contributor
11 reviews
Reviewed 2 days ago
NEW

Overall good experience with Indigo, do are not top-notch with professional approach but good as overall staff has neutral behavior.

Date of travel: December 2018
Domestic Economy New Delhi - Srinagar
Helpful?
Thank gmkishor
IndiGo, Public Relations Manager at IndiGo, responded to this review

Thank you for the mention Kishor. You will be glad to know that we are improving every day.

Date of travel: December 2018
More 
Domestic Economy New Delhi - Srinagar

Level 3 Contributor
10 reviews
4 helpful votes
Reviewed 3 days ago
NEW

Flight is not a spacious.Ground staff not good.They are more argue with customer.If your wait is more than one kilo gram extra then they start torcher you.Flight timings are ok. When you travel this flight you should careful about your baggage ,you should carry correct wait.you have to buy everything in flight.My overall experience is average.I do not prefer next...

Date of travel: December 2018
More 
Southeast Asia Economy Rajahmundry - Singapore

Helpful?
Thank srinivasp235
IndiGo, Guest Relations Manager at IndiGo, responded to this review

Hey Srinivas, That's a bit unfair! We offer affordable fares to all our customers. We only charge extra to those who want pre-assignment of seats, have an excess bag etc. Customers can pay for the services that they really want.

Date of travel: December 2018
More 
Southeast Asia Economy Rajahmundry - Singapore

Bengaluru, India
1 review
1 helpful vote
Reviewed 3 days ago
NEW

Every time I travelled by Indigo, my experience has always been good. The flight is usually on time and the staff will make sure that the passengers are not discomforted.

Date of travel: December 2018
Domestic Economy Bengaluru - Jaipur
Helpful?
1 Thank sribet
IndiGo, Guest Relations Manager at IndiGo, responded to this review

Wow! It feels fab that you enjoyed the 6E experience. The team will be given a high five! :)

Date of travel: December 2018
More 
Domestic Economy Bengaluru - Jaipur

Kolkata (Calcutta), India
Level 1 Contributor
3 reviews
Reviewed 3 days ago
NEW
via mobile

Stunned by the amazing service of Ms. Dipika and her team. In the last 15 years of flying, this was the best experience and how. Such a warm hearted team with immaculate service which could build a great rapport with all the guests. I would pay just to meet the team again and I am definitely flying Indigo again! Thank...

Date of travel: January 2019
More 
Domestic Economy Mumbai - Kolkata (Calcutta)

Helpful?
Thank Rahulmax55
IndiGo, Guest Relations Manager at IndiGo, responded to this review

Hey Rahul, in the pursuit of providing unmatchable customer service we try to give incredible experience to our customer each time. Your review will certainly uplift the morale of our team. Thank you for your kind wishes and we will certainly let our team members know of your appreciation.

Date of travel: January 2019
More 
Domestic Economy Mumbai - Kolkata (Calcutta)

See travel tips for airlines
“please book your ticket directly from INDIGO website only”
rameshr485, 17 Jan 2019 | Read review
“ground staff should be good.consider passenger if travel extra One Kg.it is very difficult to measure correct wait.”
srinivasp235, 15 Jan 2019 | Read review
“This airline does not care about us. When we fly, we trust the airline with our lives. This airline is just not worth taking the risk.”
NiveditaSingh, 15 Jan 2019 | Read review
“Expect courteous people and limited service”
biztrav67, 15 Jan 2019 | Read review
“Print Boarding pass at home or get it at self service kiosk at the airport”
arunanitasingla, 12 Jan 2019 | Read review
Show next 5 travel tips 5 of 10
About IndiGo
The largest airline in India, low-cost carrier IndiGo Airlines (6E) flies to more than 35 destinations within India, as well as five international destinations in Nepal, Oman, Singapore, Thailand and the United Arab Emirates. The airline, which was founded in 2006, has primary hubs at Delhi's Indira Gandhi International Airport (DEL) and Andhra Pradesh's Visakhapatnam International Airport (VTZ). Secondary hubs are located at Mumbai's Chhatrapati Shivaji International Airport (BOM) and Kolkata's Netaji Subhash Chandra Bose International Airport (CCU). The airline's fleet is configured with only Economy Class seating.

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