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Iberia


12,796 reviews
Headquarters: Martinez Villergas 49, 28027 Madrid Spain 011 34 901 11 15 00 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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12,796 Reviews from our TripAdvisor Community

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12,796 reviews from our community

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Showing 2,887: English reviews
Level 1 Contributor
3 reviews
Reviewed today
NEW

I chose Iberia because I wanted a cheaper flight without compromising too much on extras. Flight was on time. Staff were friendly, polite, and helpful. Luggage made it on both legs of the journey. On the negative side, the food was mediocre and there was no in-flight entertainment. But this was what I expected, so I wasn't disappointed. The lay-overs...

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International Economy Dakar - London

Helpful?
Thank Tim A
Tucson, Arizona
2 reviews
1 helpful vote
Reviewed today
NEW
via mobile

It was a bad flight, not necessary because of Iberia, but they didn’t do a great job handling the situation. Around hour 5 of my 11.5 hour flight, a man passed out on the plane. It was all very dramatic. Unsurprisingly, we landed as soon as possible at O’Hare airport in Chicago. I missed a connection because of the delay,...

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International Economy Los Angeles - Barcelona

Helpful?
Thank Lucas C
Fair Lawn, New Jersey
Level 4 Contributor
25 reviews
11 helpful votes
Reviewed yesterday
NEW

I usually avoid writing bad reviews - for many reasons. In this day an age it is easy to punish people who have tried but came up short. But our experience on Iberia should be a warning to other fellow travelers who may consider their services. We had a flight from JFK to Toulouse with the connection in Madrid. This...

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International Economy New York City - Toulouse

Helpful?
Thank alexanderblakeman
Dallas, Texas
Level 6 Contributor
88 reviews
21 helpful votes
Reviewed yesterday
NEW
via mobile

The overall flight was good. Boarding in Boston was an unstructured free-for-all process. This could be much better if set up like the gates in Madrid with separate lines for each boarding group. Chose and paid extra for bulkhead seats to provide extra leg-room and avoid having a passenger in front of us from reclining into our space. Worth it...

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International Economy Boston - Madrid

Helpful?
Thank Barry D
London, United Kingdom
Level 6 Contributor
96 reviews
38 helpful votes
Reviewed 2 days ago
NEW

Awful company, i would never flight with them again. I had a very upsetting experience, In-flight entertainment (WiFi, TV, movies) was broken and hanging out, flight attendees tried to fix it by taping around but it didn't work. I had just get on a 12 hours flight to Brazil on my own. Once they couldn't fix the in flight entertainment...

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International Economy London - Sao Paulo

Helpful?
Thank Carla P
Dallas, TX
Level 5 Contributor
95 reviews
48 helpful votes
Reviewed 2 days ago
NEW
via mobile

There were 2 legs to our trip, JFK-Madrid I’m Premium Economy; Madrid - Milan in Economy. Really enjoyed Iberia’s Premium Economy Service but next segment to Milan in Economy was less comfortable. Most tedious part was unable to check-in online for return flight. Had to o go to airport day prior, no service until next departing flight so waited 3...

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International Economy New York City - Milan

Helpful?
Thank TejasVoyager
1 review
Reviewed 2 days ago
NEW

We booked a flight to San Josè CR. We changed our mind and wanted to stay a few days more in Madrid on the way back to visit the city. I have called Iberia to know if cancelling the last leg would be free. They confirmed, and I recorded the call, that it was absolutely free to cancel the last...

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International Economy Milan - San Jose

Helpful?
Thank Michael G
Level 5 Contributor
32 reviews
8 helpful votes
Reviewed 3 days ago
NEW
via mobile

Very nice flight with no delays, wifi available on board to access to Iberia web with movies, news, etc.

Domestic Economy Lanzarote - Madrid
Helpful?
1 Thank Natyarpe
Las Cruces, New Mexico
Level 4 Contributor
28 reviews
6 helpful votes
Reviewed 4 days ago
NEW

Hey this airline had wonderful service! Their seats were very comfortable & reclined to a great position , especially for an overnight flight. Food was ok, but flight crew was great.

International Economy New York City - Madrid
Helpful?
Thank Queta4
2 reviews
Reviewed 4 days ago
NEW

really really terrible experience with the costumer service in Panama. and i tried at least 4 different representatives in different days.. believe me - choose other company. save yourself the misery. and thats the truth..

International Economy Panama City - Tel Aviv
Helpful?
Thank FrequentFlier662456
See travel tips for airlines
“Set your expectations to "average" and you won't be disappointed.”
S3510MOtima, 24 Sep 2018 | Read review
“absolutely none”
J8263LImarior, 20 Sep 2018 | Read review
“Take another company”
ellyaa, 20 Sep 2018 | Read review
“avoid it at any cost”
Cruzanmon, 19 Sep 2018 | Read review
“I flew on tuesday morning so this might be a good time to get a flight that is not too full.”
AnotherGringo, 19 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Iberia
The largest airline in Spain, Madrid-based Iberia (IB) flies non-stop to about 15 domestic destinations and about 60 international destinations within Europe, and in Asia, Africa, the Middle East, North America and South America. Iberia is a member of the oneworld Alliance and has codeshare agreements with more than 15 airlines. Adolfo Suárez Madrid-Barajas Airport (MAD) is home to Iberia's hub, while Barcelona El Prat Airport (BCN) serves as a focus city. Iberia's fleet of aircraft feature a two-cabin (Business Class and Economy Class) configuration.

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