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Iberia


11,049 reviews
Headquarters: Martinez Villergas 49, 28027 Madrid Spain +34-901-111-500 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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11,049 Reviews from our TripAdvisor Community

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11,049 reviews from our community

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Showing 2,426: English reviews
Maitland, Australia
Level 3 Contributor
20 reviews
13 helpful votes
Reviewed 2 days ago
NEW

Whilst I normally don’t review bad experiences this one was really annoying. Our flight came in late which did make for a tight connection. The plane sat on the tarmac for over an hour waiting for a tow to be arranged. We arrived in Madrid to find our connecting plane still there but were not allowed on as they had...

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Europe Business Class Venice - Bilbao

Helpful?
Thank kendobler
Level 4 Contributor
24 reviews
12 helpful votes
Reviewed 2 days ago
NEW
via mobile

FYI they do not give you my drinks or food. If you would like any drinks or food , you have to pay. This flight was our layover flight and previuouse flight ( same company ) we received food and drinks. I know that airline no longer give you anything for free.

Europe Economy Madrid - Venice
Helpful?
Thank Scarlettcal
Level 4 Contributor
24 reviews
12 helpful votes
Reviewed 2 days ago
NEW
via mobile

Good service can’t complain. What just like to flight attendants to take a little bit more time with each person. It’s not like they have my where else to go.

International Economy Miami - Madrid
Helpful?
Thank Scarlettcal
Hilton Head, South Carolina
Level 4 Contributor
34 reviews
12 helpful votes
Reviewed 2 days ago
NEW

We were going to take the train from Barcelona to Madrid after our arrival in Barcelona but saw the prices on Iberia (47 Euros) were much cheaper than rail fares and we did not have to haul our luggage to the train station. Thought they would charge us for luggage but it did not happen. Nice flight.

Domestic Economy Barcelona - Madrid
Helpful?
Thank greatlakesdriver
Amherst, New Hampshire
Level 6 Contributor
94 reviews
35 helpful votes
Reviewed 2 days ago
NEW

Was disappointed with the leg room offered. My knees were constantly hitting the tray and I am 5'6 tall and 140lbs. In assumed wrong when I booked the flight with Iberia because in my past travels with Iberia it was not an issue. With that said the service was very good and the staff very friendly. My next flight to...

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International Economy Miami - Madrid

Helpful?
Thank sar109
Palenque, Mexico
Level 2 Contributor
7 reviews
Reviewed 2 days ago
NEW
via mobile

Nice staff, always available for your needs. Good meals and survive, especially about scheduled times...all right...was perfect. It's not my first time flying by Iberia.

International Economy Miami - Madrid
Helpful?
Thank lunablanca2012
Boston, Massachusetts
Level 4 Contributor
29 reviews
4 helpful votes
Reviewed 2 days ago
NEW
via mobile

So first we were delayed leaving JFK. No ones fault. We land in Madrid and ask for help to make our connection and were sent to wrong location. After figuring out where to go there’s a line 50 deep of those w same issue. We go to other location literally on opposite side of airport. Rudest customer service person I’ve...

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International Economy New York City - Lisbon

Helpful?
Thank cjalpert
Playa del Carmen, Mexico
1 review
Reviewed 2 days ago
NEW

Here’s what happened in a nutshell Iberian air knowingly takes money from their passengers. I have never dealt with a more incompetent airline or staff in my life. We fly 20+ times a year and never have I written a negative review (not after food poisoning about a restaurant, salon, airline, etc) but everyone deserves to be warned prior to...

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International Economy Barcelona - Austin

Helpful?
Thank dianaskellenger
Level 1 Contributor
4 reviews
Reviewed 2 days ago
NEW
via mobile

The flight to Lima and back was with iberia and to be honest is have never met more crumpy people than the girls from Iberia everything is in a rush and also my chair was broken and it is not Nice to fly 11 hours on a crapy chair. Food is also bad. I can say i Will never fly...

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International Economy Amsterdam - Lima

Helpful?
Thank Tim H
Sydney, New South Wales, Australia
Level 4 Contributor
25 reviews
2 helpful votes
Reviewed 2 days ago
NEW

Is the second time that this airline loses our bicycle. We thought giving it a second chance because the first time could have been just a matter of bad luck. However it happened again, the bicycle didn't arrive which after 5 hours delayed flight (both in Medellin and Madrid) we have to waste more time at the airport first waiting...

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International Economy Medellin - Valencia

Helpful?
Thank Marcela G
See travel tips for airlines
“Don't bring any luggage with you”
MarcelaG468, 18 Jun 2018 | Read review
“Give yourself plenty of time particularly at Madrid Barajas airport.”
nonamenonsense, 16 Jun 2018 | Read review
“At Madrid airport there are water fountains with bottle filling option, take some empty bottles to refill after security.”
Deanajapan2017, 15 Jun 2018 | Read review
“book it in advance”
jane5505, 15 Jun 2018 | Read review
“Don't use it”
, 15 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About Iberia
The largest airline in Spain, Madrid-based Iberia (IB) flies non-stop to about 15 domestic destinations and about 60 international destinations within Europe, and in Asia, Africa, the Middle East, North America and South America. Iberia is a member of the oneworld Alliance and has codeshare agreements with more than 15 airlines. Adolfo Suárez Madrid-Barajas Airport (MAD) is home to Iberia's hub, while Barcelona El Prat Airport (BCN) serves as a focus city. Iberia's fleet of aircraft feature a two-cabin (Business Class and Economy Class) configuration.

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