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Iberia

Headquarters: Martínez Villergas 49, Madrid Spain 28027
Overview
3.023,161 reviews
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About Iberia

Airline Alliance

oneworld
Headquarters: Martínez Villergas 49, Madrid Spain 28027

Airline Summary

The largest airline in Spain, Madrid-based Iberia (IB) flies non-stop to about 15 domestic destinations and about 60 international destinations within Europe, and in Asia, Africa, the Middle East, North America and South America. Iberia is a member of the oneworld Alliance and has codeshare agreements with more than 15 airlines. Adolfo Suárez Madrid-Barajas Airport (MAD) is home to Iberia's hub, while Barcelona El Prat Airport (BCN) serves as a focus city. Iberia's fleet of aircraft feature a two-cabin (Business Class and Economy Class) configuration.
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23161Reviews
3783Photos
100Tips

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Popular mentions
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Vero A wrote a review Yesterday
2 contributions
San Jose - Porto
International
The airline through the webpage promotes or suggests paying for a seat. I paid more than 100 dollars to save a special seat. On 2 of my 4 flights, I lost my money they did not respect the payment. The worst part is that they don't care. It is not important for them. I would recommend using air France rather than Iberia.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mehr I wrote a review 12 Jul
2 contributions
New York City - Tel Aviv
International
I bought this ticket from AA operate with Iberia..The flight from Madrid to TLV was disaster . The Liberia force us to pay for food and snacks which already was on my ticket as a service. But they nightmare was the flight back to JFK . They cancel my original flight and lot us in Madrid. For more than 7 hours without any food or places to sleep. Do tour self Faber and avoid this airline
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Flyer09348236075 wrote a review 12 Jul
1 contribution
Boston - Tirana
International
The worst customer service ever. I have traveled in many places with many airlines but these guys win the trophy for worst airline. Customer service is non existent. They keep hanging up as is the line drops when you ask for a manager. They change seats even when you pay for them. They are vulgar at the checking counters in Boston.
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Paul H wrote a review 12 Jul
1 contribution
Madrid - Lima
International
We had paid in advance for our two seats in advance to be better ones, and on checking in in Madrid, we were told that as the plane had changed, we could no longer have those seats, and that the new ones were standard, and not better seats. We asked if they could be changed and were told this was not possible and that we should claim the cost of the seats reservations from Iberia. We have submitted claims but not yet heard from Iberia. Furthermore the flight was due to leave at 1.15pm but we kept on being told it was delayed, but not given a reason nor a likely new flight time. A new time was posted about two or three times but when one of us asked if this was the new flight time we were told that it was a time when a new update would be given. In the end boarding started at 17.00 and the flight took off at about 17.30pm, ie more than 4 hours late. When we claimed compensation for the delay we were refused compensation, and told that the delay was due to 'external circumstances'. We could see the plane on the runway and it was clear that the plane was being examined at various points by technicians, which strongly suggests that the delay was Iberia's fault. There was no mention of air traffic control issues nor weather problems.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Travel16679638733 wrote a review 10 Jul
1 contribution
Santo Domingo - Amsterdam
International
I booked a fly ticket from Santo Domingo to Amsterdam 4 th of March at the website of Iberia for my girlfriend so that she fly 7 th of March ‘24.After i paid , they took my money And i receive Nothing, even a ticket confirmation! After that i called several times with the customer service , they lied to me all the time, that i have wait And have patient And that i Will get my money back. Till tiday i have not received my money back. it concerned a return ticket with a value of 1746 euros, how are we going to solve this Let me know , Louis from thé Netherlands
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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On m’a complètement retourné la valise, on m’a volé ma ps5 bien sûr comme ils utilisent une clé spéciale la valise n’est pas endommagé et Iberia refuse de faire la réclamation je n’irai plus jamais chez eux
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Iberia's App features a check-in bot; problem is that doesn't function either
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Rick G wrote a tip 8 Jul
"Only take carry-on bags and do not expect any level of responsiveness from Iberia should you have an issue of any kind."
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Suzanne7512 wrote a tip 8 Jul
"Do not use this airline. As they are not telling you the right details."
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Riley P wrote a tip 7 Jul
"Don’t use Iberia."
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Hazel K wrote a tip 7 Jul
"Don't fly with them"
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Melody M Z wrote a tip 6 Jul
"STAY AWAY"
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