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Iberia


11,121 reviews
Headquarters: Martinez Villergas 49, 28027 Madrid Spain +34-901-111-500 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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11,121 Reviews from our TripAdvisor Community

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11,121 reviews from our community

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Showing 2,451: English reviews
Florida
Level 4 Contributor
47 reviews
24 helpful votes
Reviewed yesterday
NEW

I booked Premium Economy seats a year ago (July 2017) for our flight from JFK to Venice. The day before we were set to depart, I received texts and emails that our flight between Madrid-Venice was cancelled. The customer service was worthless. Actually, they did a great job at making a stressful situation worse. We arrived to our Venice hotel...

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International Business Class New York City - Venice

Helpful?
Thank lifeasme123
New York City, New York
Level 3 Contributor
11 reviews
8 helpful votes
Reviewed yesterday
NEW
via mobile

Traveling from Florence after a heavenly week, thinking the business class would be awesome , boarded a crowded bus from an overcrowded lounge at the airport. The plane seats were narrow and there was no recline!! Got to Madrid in misery only to discover that my friend’s bag was missing. No representative in sight, 10 or 12 people with missing...

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Europe Business Class Florence - Madrid

Helpful?
Thank glamviva
San Juan, Puerto Rico
Level 6 Contributor
629 reviews
135 helpful votes
Reviewed yesterday
NEW

Easy flight, great service. Even though this is a Spanish airline, they spoke English and were extremely courteous. The only complaint is the seating, the seats allow you to recline, but the leg rest that comes up snd the matching platform do not match. The entertainment options are amazing and the food service was attentive. I liked the flight overall.

International Business Class San Juan - Madrid
Helpful?
Thank RusPat_704
Sarasota, FL
Level 5 Contributor
72 reviews
29 helpful votes
Reviewed 2 days ago
NEW

Just flew back from Madrid on Iberia Airlines and what an awful experience. Reserved seats for 4 family members to sit together, including a window and aisle seat, when I booked the flight 9 months ago. At the airport, they completely changed the seat assignments to include all middle seats and put my 14 year old daughter between two strangers...

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International Economy Madrid - Miami

Helpful?
1 Thank bob_ontheroad
Brentwood, California
Level 3 Contributor
15 reviews
2 helpful votes
Reviewed 2 days ago
NEW

Booked for coming home flight after 2 week Spain vacation. Thought I had reserved seats but evidently they changed planes and never notified me so the night before the flight I found out I did not have my seats reserved. Was told I would have to get to the airport early as online check in was not available. Went ahead...

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International Economy Madrid - San Francisco

Helpful?
1 Thank Don M
Dallas
Level 3 Contributor
16 reviews
9 helpful votes
Reviewed 2 days ago
NEW

Wow. That was bad. Air conditioning didn't work. They didn't have coffee on board. My wife left an item on the plane and they wouldn't go back and get it. They told her to fill out a form. The form was ignored. She was given a phone number that didn't work and an E-mail address that had been disconnected. Finally,...

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International Economy New York City - Madrid

Helpful?
Thank TheWarDog
Sydney, Australia
Level 6 Contributor
134 reviews
40 helpful votes
Reviewed 2 days ago
NEW
via mobile

Our first flight with Iberia was a good one, we thought it would be on a Jet, but it was a prop. That really wasn't a big problem at all. All the staff we dealt with were very good. We would be happy to fly with them again.

Domestic Economy Seville - Valencia
Helpful?
Thank Peter J C
Berlin, Germany
Level 1 Contributor
3 reviews
Reviewed 2 days ago
NEW
via mobile

Disappointing flight normal seat, no entertainment screen, no WiFi, food quality was less than I expected, drinks were ok, service was ok, but service started quite a few minutes after take off, other airlines serve drinks before take off, smooth journey and relatively comfortable, but I never really felt that I was flying business.

Europe Business Class Madrid - Dusseldorf
Helpful?
Thank zalando2017
Berlin, Germany
Level 1 Contributor
3 reviews
Reviewed 2 days ago
NEW
via mobile

Nice new modern Airbus, although it was a very long flight ( 14 hrs ) it was smooth and comfortable, pleasant polite flight crew, friendly service, food and drinks service was adequate, all in all a pleasant flight.

International Economy Madrid - Tokyo
Helpful?
Thank zalando2017
1 review
Reviewed 2 days ago
NEW
via mobile

Travelled with Iberia from Amsterdam to London Luton. Boarding passes said to be present 40 mins before departure time for boarding, all passengers where sitting and waiting but airline staff showed up about 5 minutes before departure time and took forever to get organised for no apparent reason. Plane took about 20 mins to drive to the runway and pilot...

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Europe Economy Amsterdam - London

Helpful?
Thank Ned P
See travel tips for airlines
“Avoid it !”
SusanitaLyon, 20 Jun 2018 | Read review
“Don't bring any luggage with you”
MarcelaG468, 18 Jun 2018 | Read review
“Give yourself plenty of time particularly at Madrid Barajas airport.”
nonamenonsense, 16 Jun 2018 | Read review
“At Madrid airport there are water fountains with bottle filling option, take some empty bottles to refill after security.”
Deanajapan2017, 15 Jun 2018 | Read review
“book it in advance”
jane5505, 15 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About Iberia
The largest airline in Spain, Madrid-based Iberia (IB) flies non-stop to about 15 domestic destinations and about 60 international destinations within Europe, and in Asia, Africa, the Middle East, North America and South America. Iberia is a member of the oneworld Alliance and has codeshare agreements with more than 15 airlines. Adolfo Suárez Madrid-Barajas Airport (MAD) is home to Iberia's hub, while Barcelona El Prat Airport (BCN) serves as a focus city. Iberia's fleet of aircraft feature a two-cabin (Business Class and Economy Class) configuration.

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