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Iberia


7,270 Reviews
Headquarters: Martinez Villergas 49, 28027 Madrid Spain +34-901-111-500 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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7,270 Reviews from our TripAdvisor Community

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7,270 reviews from our community

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Showing 1,408: English reviews
London, United Kingdom
Level 3 Contributor
12 reviews
Reviewed 2 days ago
NEW

Although operated by Qatar the flight from MAD to LHR was comfortable enjoyable and really really nice

Europe Economy Madrid - London
Helpful?
Thank Jack S
Milan, Italy
Level 4 Contributor
23 reviews
6 helpful votes
Reviewed 3 days ago
NEW

Very disppointed with my first experience with Iberia, Madrid to Milan Linate. Could not check in online, for the system did not recognized my BA partner membership number. Nor could I leave the space blank. No answer from an email I sent to the Avios care center. Points were eventually added at desk. Seat 29D was very tight and the...

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Europe Economy Madrid - Milan

Helpful?
Thank Fontana-Artista
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 3 days ago
NEW
via mobile

I will never fly with Iberia again. Our luggage was lost between Madrid airport and Casablanca, and it took Iberia FOUR DAYS to get it back to us (a significant amount of time on a 7 day holiday). We rang countless different numbers, with not one person being able to help. "This isn't our department, ring this number instead"... Even...

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International Economy London - Casablanca

Helpful?
Thank Rachel G
1 review
Reviewed 5 days ago
NEW
via mobile

Staff unfriendly and no food or drinks, told us that they would be with us in 5 minutes after 1 hour we were told snacks are sold out and that was on the short flight same on the long flight. Rather pay 100 more and get better service. Flight was not cheap 650 with stopover

International Economy Frankfurt - Johannesburg
Helpful?
Thank Jens H
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 6 days ago
NEW

Very poor service on board, flight attendants are rude and unwilling to help. Please do not bother to push the call button, no one will show up.

International Economy Alicante - New York City
Helpful?
1 Thank Carlo P
Seattle, WA
Level 4 Contributor
41 reviews
5 helpful votes
Reviewed 1 week ago

In short, Iberia promised to reimburse us 50 euro a day per missing bag while they recovered our bags. When I followed all of their directions perfectly, and resubmitted for reimbursement, I received approximately 1/3 of what I was owed. Iberia will not return my queries as to why. They simply generically deny the claim. The story: At the gate...

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International Economy Milan - Boston

Helpful?
Thank Jonathan C
Coral Gables, Florida
2 reviews
1 helpful vote
Reviewed 1 week ago

Downgraded from Business to Coach, I was never reimbursed. I paid for a business seat in a 9 HOURS flight well in advance. This is outrageous enough, but if you add that they never reimbursed me... It's a rip off, as simple as that.

International Business Class Madrid - Miami
Helpful?
1 Thank leoaranguibel
Australia
Level 6 Contributor
199 reviews
67 helpful votes
Reviewed 1 week ago

Our BA trip from London was partnered with Iberia for the final leg, Madrid to Casablanca. The punctuality and service of the airline was fine but the tight turnaround out of London for our connecting flight to Casablanca meant that when we were taxiing to the Casablanca terminal when I received a text to say that our bags did not...

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International Business Class Madrid - Casablanca

Helpful?
Thank FlyingTheCoop
2 reviews
Reviewed 1 week ago

I was in Spain when Hurricane Irma hit Florida. I knew my flight home to Miami would be delayed and had no issues with this as no one can control the weather, we just have to deal with it. Three times my flight was cancelled and rebooked between September 10 and September 11. After the 9am flight was cancelled on...

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International Economy Madrid - Miami

Helpful?
Thank renel383
Madrid, Spain
Level 3 Contributor
12 reviews
1 helpful vote
Reviewed 1 week ago

Punctuality was awesome and most of the times it is in Iberia. Food is one of the worst I have seen (Lunch, dinner or breakfast) in economy class. Service is just fair. Iberia is one of the airlines I have seen has the highest number in dull faces while servicing. I have flown quite a lot in Qatar Airlines and...

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International Economy Pamplona - Cleveland

Helpful?
Thank angelmlopez
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See travel tips for airlines
“No comment”
Fontana-Artista, 18 Sep 2017 | Read review
“Change airline”
carlop188, 15 Sep 2017 | Read review
“Do not travel with this airline.”
engteacher83, 13 Sep 2017 | Read review
“Do not use this airline. Book with anyone else but Iberia Airline.”
renel383, 13 Sep 2017 | Read review
“Be more specific about meal preferences. It is assumed that all vegetarians eat eggs.”
ushmitah, 11 Sep 2017 | Read review
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About Iberia
The largest airline in Spain, Madrid-based Iberia (IB) flies non-stop to about 15 domestic destinations and about 60 international destinations within Europe, and in Asia, Africa, the Middle East, North America and South America. Iberia is a member of the oneworld Alliance and has codeshare agreements with more than 15 airlines. Adolfo Suárez Madrid-Barajas Airport (MAD) is home to Iberia's hub, while Barcelona El Prat Airport (BCN) serves as a focus city. Iberia's fleet of aircraft feature a two-cabin (Business Class and Economy Class) configuration.

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