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Hawaiian Airlines


2,453 Reviews
Headquarters: 3375 Koapaka Street, Honolulu, Oahu, HI 96819 +1-800-367-5320 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,453 Reviews from our TripAdvisor Community

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2,453 reviews from our community

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Showing 2,154: English reviews
San Francisco, California
Level 6 Contributor
124 reviews
13 helpful votes
Reviewed yesterday
NEW

Excellent experience again. The free breakfast was ehhh, but it's free.All the people are very friendly and all smiles.

Domestic Economy San Francisco - Lihue
Helpful?
Thank Ebert K
Long Beach, California
Level 4 Contributor
32 reviews
8 helpful votes
Reviewed 2 days ago
NEW

We wanted to test Hawaiian Airlines as we had flown United in the past to Kahului. It was a good choice as we received hot food each way. Hawaiian requires you to pay for better movies. We decided to snooze before the meal was served. The seats are close and even closer when the person in front fully reclines their...

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Domestic Economy Los Angeles - Maui

Helpful?
Thank Wes W
Grass Valley, California, USA
Level 6 Contributor
149 reviews
19 helpful votes
Reviewed 2 days ago
NEW

The service during the flight was really good both directions. Complementary meals, snacks, beverages and even a cocktail! Wow, what treat. The staff were friendly and helpful and seemed to enjoy what they were doing. Best flights in a very long time.

Domestic Economy Sacramento - Lihue
Helpful?
Thank firewalkerranch
Sydney, Australia
Level 5 Contributor
66 reviews
29 helpful votes
Reviewed 3 days ago
NEW

Cabin interior/seats looking tired...doesn't look like the airline is investing in their fleet for the Syd. - Hlu run. Limited in-flight entertainment and flight info. maps didn't work. Leg room is poor. You can pay extra for a "premium economy" seat & if you're over 5'-9" or 175cm its probably worth it ($$cost??) as my knees were hard up against...

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International Economy Sydney - Honolulu

Helpful?
Thank Ray M
Buderim, Australia
Level 2 Contributor
7 reviews
7 helpful votes
Reviewed 5 days ago
NEW

Aircraft was clean, a variety of entertainment on seat screen. Service was excellent , friendly & helpful (when needed). Flew Brisbane - Seattle return found extra comfort seats comfortable enough to get a good sleep. Meal service included even on domestic leg. Nice touch receiving small bag of personal creams etc for freshening up,headphones, pen, sleeping mask & tissues. Check...

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International Economy Brisbane - Seattle

Helpful?
Thank Alexis S
Granite Bay, California
Level 6 Contributor
164 reviews
205 helpful votes
Reviewed 5 days ago
NEW

Our recent flight from Sacramento, Ca. to Honolulu (HA-19) was the most enjoyable/perfect flight we've ever taken. Yes, we were starting our vacation, so we were in good moods, but the evaluation is as unbiased as I can make it. The ticket clerks, gate personnel, flight attendants, everyone we interacted with were fabulous. The boarding process was seamless (not like...

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Domestic Economy Sacramento - Honolulu

Helpful?
Thank AHIDAD
New York City, New York
Level 6 Contributor
181 reviews
43 helpful votes
Reviewed 5 days ago
NEW
via mobile

The flight attendants were friendly and attentive during the 10-hour nonstop flight from New York to Honolulu. Complimentary meals and snacks were served. Overall, the flight was comfortable.

Domestic Economy New York City - Honolulu
Helpful?
Thank Carmen J
Bridgwater, United Kingdom
Level 6 Contributor
237 reviews
100 helpful votes
Reviewed 5 days ago
NEW

We were looking forward to our flight back from Hawaii as our outward flight had been so good but the return leg really was disappointing. We had spent a little extra to upgrade our seats but we found the seating up front very tired and the controls very difficult to use. The food that was served was not good, I...

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Domestic First Class Honolulu - San Francisco

Helpful?
Thank Lop65
New York City, New York
Level 1 Contributor
4 reviews
Reviewed 5 days ago
NEW
via mobile

I must say, Hawaiian Airlines provides exceptional service within the islands. They are friendly, gracious, reliable, clean and efficient! They run an exceptional operation. Coming from a former Flight Attendant for a major US carrier, this is a wonderful carrier that truly embodies the warmth of the Hawaiian Islands. Having flown twice in one week, we received seemless experiences from...

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Domestic Economy Lihue - Maui

Helpful?
Thank S3630MHrobertb
Level 4 Contributor
21 reviews
5 helpful votes
Reviewed 5 days ago
NEW

We used Hawaiian airlines for our four week trip to the USA All flights where Hawaiian airlines or their partner company. Service is excellent, seating was good and had a good amount of leg room I am 6ft2 In flight movies etc where good plenty of shows and movies for the kids too! Checks ins where a breeze Cant wait...

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USA Economy Sydney - New York City

Helpful?
Thank Marcus C
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See travel tips for airlines
“If possible, just bring a carry on and a backpack. You'll save money and time”
EbertK_13, 21 Sep 2017 | Read review
“See my review re: leg room.”
RJM26, 19 Sep 2017 | Read review
“Sit on the near side if traveling first class because all the airlines appear to serve the offside front seat last.”
Lop65, 17 Sep 2017 | Read review
“Bring your own pillow and blanket.”
800carolynl, 15 Sep 2017 | Read review
“Middle 2 seats in row one are probably the best seats”
MDickie, 9 Sep 2017 | Read review
Show next 5 travel tips 5 of 10
About Hawaiian Airlines
As the largest carrier based in Hawaii, Hawaiian Airlines (HA) serves about 25 destinations within the state, elsewhere in the United States, and in Australia, China, Japan, New Zealand, South Korea and the South Pacific. The airline's fleet includes aircraft with two-cabin configuration (First Class and Business Class). It also operates a regional subsidiary, ʻOhana by Hawaiian, that flies planes configured with only an Economy Class cabin. Hawaiian Airlines operates two hubs: Honolulu International Airport (HNL) and Kahului Airport (OGG).
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