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Hainan Airlines


499 Reviews
Headquarters: Guoxing Road, Haikou 570203 China +86-898-95339 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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499 Reviews from our TripAdvisor Community

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499 reviews from our community

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Showing 317: English reviews
1 review
Reviewed 4 days ago
NEW

This airline is still by far the worst I have flown with, and I'm not quick to say this considering I've flown quite a bit. The rudeness and arrogance with which I was addressed by the managers after my flight was delayed for two days still surprises me. I received absolutely no compensation for my two day delay, nor for...

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International Economy Chengdu - Brussels

Helpful?
Thank Marline F
Townsville, Australia
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed 4 days ago
NEW

Flew from Sydney to Shanghai with a 19 hour connection at Changsa. The plane is a bit dated and you can see it's a bit worn from all the fights. The flight itself was ok. There wasn't a huge amount of leg space for an international flight. The seats were a bit hard so make sure you get up and...

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International Economy Sydney - Shanghai

Helpful?
Thank Amy H
Beihai, China
Level 4 Contributor
33 reviews
9 helpful votes
Reviewed 4 days ago
NEW

I found this flight when looking for economic travel to/from China/UK; it came in cheapest and I had previous experience internal to China. The outgoing flight, non-stop to Manchester was excellent, although the air crew seemed totally surprised when I requested 'refreshments' of the liquid variety; they were also confused by my reuests for a bloody mary and I settled...

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International Economy Beijing - Manchester

Helpful?
Thank ShenyangTaff
Level 1 Contributor
3 reviews
Reviewed 4 days ago
NEW
via mobile

Flew to Bangkok from Seattle and back, with connection in Beijing. Flight from Seattle to Beijing the service was not great. I was asked what I wanted to drink, said orange juice, flight attendant said okay, then walked away, and I never got my drink. Overall, they didn't seem to be very attentive at all, but were friendly. Arrived in...

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International Economy Seattle - Bangkok

Helpful?
Thank Ryan L
Toronto, Canada
Level 3 Contributor
12 reviews
10 helpful votes
Reviewed 4 days ago
NEW

Never heard of Hainan Airlines but that was the carrier as arranged by a 10 day China tour. I did find their service well above the norms & from what I gather their price is very competitive (we had an all-in package price) There was ample knee & shoulder room & were fed snacks & two full dinners with a...

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International Economy Toronto - Beihai

Helpful?
Thank Andre F
Seattle, Washington
Level 6 Contributor
179 reviews
62 helpful votes
Reviewed 4 days ago
NEW

Redeemed some Alaska miles for,biz class. In the past 2 years I,flew JAL,and Cathay to Asia. They were just a little better than Hainan in terms of food,but there was nothing here to complain about. The crew was most gracious and the flight was on time. My only disappointment was that the plane was the Dreamliner 8 and though the...

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International Business Class Seattle - Shanghai

Helpful?
Thank syncomm1
Melbourne, Australia
Level 5 Contributor
56 reviews
44 helpful votes
Reviewed 5 days ago
NEW

As part of a recent China tour we were given our flight tickets on Hainan Airlines never would we have considered this airline ourselves but it proved to be ok. It was delayed a little however I think this was more to do with the airport than the airline itself. Not bad at all for a budget airline.

International Economy Chongqing - Melbourne
Helpful?
Thank belinda m
Yekaterinburg, Russia
Level 6 Contributor
404 reviews
151 helpful votes
Reviewed 5 days ago
NEW

I selected Hainan Airlines for my Kunming to Beijing flight primarily due to price and flight time. The service was very polite, attentive, and friendly (especially after I spoke a few words in Chinese), and the cuisine was very Chinese . . . As should be expected as I was in China. The economy seat was comfortable, good legroom, and...

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Domestic Economy Kunming - Beijing

Helpful?
Thank KodoDrummer
Hong Kong, China
Level 6 Contributor
248 reviews
47 helpful votes
Reviewed 1 week ago via mobile

Very good service Seats can do with an upgrade Flight was good Food good Comfort good Will use again as it is convenient for business

International Business Class Brisbane - Shenzhen
Helpful?
Thank P T
Bratislava, Slovakia
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed 1 week ago

A trip to China for us began with a flight with the Hainan airline. We were lucky that we managed to buy favored airfares and we went business class both to China and back straight from Prague. It was a great experience. Initially, we were worried about organizing flights as well as taking and transferring from and to hotels in...

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International Business Class Prague - Beijing

Helpful?
Thank Lipacik
See travel tips for airlines
“A great all rounder budget airline”
belindam631, 10 Dec 2017 | Read review
“Pass on this one, and if you are an American, please choose an American Airline. The Chinese will treat you poorly and not even care.”
RockingTravelQueen, 4 Dec 2017 | Read review
“you need to call in to select any seats in the front of the plane and pay a little extra not much.”
NABEM, 4 Dec 2017 | Read review
“good service and good food”
538yangy, 3 Dec 2017 | Read review
“Safe and moderately reliable. If you get a bargain ticket on Hainan and do not expect too much, it may be worth flying with them.”
Robin01060, 1 Dec 2017 | Read review
Show next 5 travel tips 5 of 10
About Hainan Airlines
Haikou-based Hainan Airlines (HU) is the fourth largest airline in the People's Republic of China. With hubs at Haikou Meilan International Airport (HAK) and Beijing Capital International Airport (PEK), the airline has non-stop flights to about 90 domestic and international destinations. These include points in Asia, Europe, North America and Africa. Although not a part of any airline alliance, Hainan Airlines has codeshare agreements with about a dozen airlines. Its fleet is primarily configured with two cabins (Business Class and Economy Class).
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