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Finnair


4,399 reviews
Headquarters: Tietotie 9, Vantaa 01530 Finland 011 358 600 140140 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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4,399 Reviews from our TripAdvisor Community

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4,399 reviews from our community

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Showing 2,322: English reviews
Hong Kong, China
Level 5 Contributor
74 reviews
128 helpful votes
Reviewed yesterday
NEW

This was the first time flying with Finnair. The check in was easy once we had found the desk, as were we told it should leave from Terminal 2 when in fact it was Terminal 1. Finnair, have use of the Qantas lounge, which is large and this time close to the departure gate. The seats on row 9 were...

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International Business Class Hong Kong - Helsinki

Helpful?
Thank johnbeattie2015
usa
Level 6 Contributor
227 reviews
64 helpful votes
Reviewed yesterday
NEW
via mobile

Our first time w Finnair. Checkin smooth. I have no complaints. There was a baby onboard and they provided a little bassinet. Thoughtful. My back was bothering me and I asked for a sack of ice twice- no problem. Food ok. Bathrooms could have been kept cleaner during the flight (wet floors). Movies ok. Landing smooth. Exit easy. Helsinki is...

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International Economy San Francisco - Berlin

Helpful?
Thank cellofool
Tokyo
Level 3 Contributor
10 reviews
11 helpful votes
Reviewed yesterday
NEW

I like morning flights so I choose this one. Economy food was nice, although fewer times we were offered water or juice during the flight. Movies were not updated, so I watched couple of old one. It looked like one passenger was standing on the toilet seat as I saw shoe marks. I think airline could put out instructions how...

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International Economy Hong Kong - Helsinki

Helpful?
Thank tokyocat
Level 5 Contributor
60 reviews
15 helpful votes
Reviewed 2 days ago
NEW
via mobile

I was going to travel with my husband to Finland and we booked our tickets previously but my husband had to travel before because an emergency occurred and my son needed assistance. I advised Finnair at the Malta airport not to cancel my husband's return ticket even though he was not using his ticket to go to Finland but that...

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Europe Economy Valletta - Helsinki

Helpful?
Thank Mary Louise S
Hong Kong, China
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed 2 days ago
NEW

My husband and I had a great experience flying from AMS, via HEL, to HKG with Finnair. Besides the fact that the long haul flight was as comfortable as an economy flight can get, and the food was actually quite tasty, what made this trip so memorable was the kindness of Finnair employee Marita at Helsinki airport. In a rush,...

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International Economy Helsinki - Hong Kong

Helpful?
Thank RissieHK
Lahti, Finland
Level 2 Contributor
8 reviews
3 helpful votes
Reviewed 3 days ago
NEW

Comfortable economy flex seats with lot of legroom and comfortable seats. Flight was in schedule and service was kind and helpful. Short flying time from Finland to Asia And you will mostly "spend" a night in the plane.

International Economy Helsinki - Beijing
Helpful?
1 Thank Lontoo
Vantaa, Finland
Level 6 Contributor
642 reviews
110 helpful votes
Reviewed 4 days ago
NEW

Our return flight from Vilnius to Helsinki was fully booked. Most of the passengers were traveling with heavy hand luggage. In small ATR72 turboprop planes, the size of overhead lockers is much smaller than in bigger planes. That resulted in a complete chaos. Some of the luggage was too big for the overhead compartments. We had only small computer backpacks...

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Europe Economy Vilnius - Helsinki

Helpful?
Thank Mikael F
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Helsinki, Finland
Level 2 Contributor
6 reviews
Reviewed 4 days ago
NEW

Very reliable and convenient airline. The flight was exactly on schedule. Very friendly staff. Very good pilots. However, there is little room for legs.

Europe Economy Helsinki - Alanya
Helpful?
Thank popovandrei72
Southwest Finland, Finland
Level 6 Contributor
236 reviews
85 helpful votes
Reviewed 5 days ago
NEW

I travel this service quite regularly and over the years I have seen the standards deteriorate dramatically. On this occasion the flight was delayed by 80 minutes due to problems at Heathrow, but that is another issue. While waiting at the departure gate the cabin staff reluctantly served half-cups of water - but only one per passenger. There was no...

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Europe Economy Helsinki - London

Helpful?
1 Thank Keith P
Staden, Belgium
Level 2 Contributor
5 reviews
Reviewed 5 days ago
NEW

Perfect on time, freindly staff On the flight to helsinki they should give more than just a drink, perhaps a little snack will make everybody happy On the long flight this was ok Let people choose between chinese or western food

International Economy Brussels - Hong Kong
Helpful?
Thank philippe g
See travel tips for airlines
“Get a window seat”
johnbeattie2015, 17 Aug 2018 | Read review
“Book early enough and use the campaigns.”
Lontoo, 15 Aug 2018 | Read review
“Take food on board with you and if you want orange juice then take that too as it is not available”
keithpF3648QM, 13 Aug 2018 | Read review
“If you believe in human decency/ values don't travel with these scumbags”
dager, 12 Aug 2018 | Read review
“Cross your fingers that you get upgraded too!”
orkydd, 9 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About Finnair
Finnair (AY) is the largest airline in Finland as well as the country's flag carrier. The airline has a hub at Helsinki Airport (HEL) and flies to about eight other destinations within Finland. Internationally, Finnair flies to about 80 destinations across Europe, Africa, Asia and North America. Finnair is a member of the oneworld alliance and also has codeshare agreements with about 10 non-alliance airlines. Its fleet includes some aircraft that are outfitted with only Economy Class seating and other planes with a three-cabin configuration (Business Class, Economy Comfort Class and Economy Class). Finnair operates a single lounge for premium passengers at Helsinki Airport.
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