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Finnair


4,936 reviews
Headquarters: Tietotie 9, Vantaa 01530 Finland 011 358 600 140140 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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4,936 Reviews from our TripAdvisor Community

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4,936 reviews from our community

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Showing 2,621: English reviews
Level 1 Contributor
3 reviews
Reviewed today
NEW

price was ok, service was ok, efficient staff, quick boarding process, no extra pay for luggage, we arrived so late in the city there was no more public transportation and had to pay heavily for a taxi

Europe Economy Brussels - Helsinki
Helpful?
Thank Wanderer06711950144
Beijing, China
Level 6 Contributor
579 reviews
242 helpful votes
Reviewed 2 days ago
NEW

My complaint is against the Business Class lounge at Helsinki T2. Admittedly it is under renovation but no excuse for (1) There is practically no seat/table when I arrive around 3pm; (2) Cheap paper and plastic utility used (3) There is no decent food avaiable. This is by far the worst airport lounge I have even used, and I am...

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International Business Class Helsinki - Beijing

Helpful?
Thank awhw
Beijing, China
Level 6 Contributor
579 reviews
242 helpful votes
Reviewed 2 days ago
NEW

One of the worst flights in terms of standard. The cabin in shabby, no television, no magazines and no inflight entertainment,and the meal service is some cheap spaghetti as if in a street food stall. In my opinion Finnair and SAS are the worst airlines and inflict shame to be national flag carriers. If you transfer to a Schengen flight...

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Europe Business Class London - Helsinki

Helpful?
Thank awhw
Manchester, United Kingdom
Level 4 Contributor
28 reviews
6 helpful votes
Reviewed 2 days ago
NEW

Finnair flies the shortest route to East Asia. As such it has an in built advantage over a number of other European airlines. Unfortunately at the moment it is doing nothing to maintain that advantage. Access to flights is currently by bus. For a long haul flight this is not really acceptable. Arguably this is the airport's fault but The...

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International Economy Manchester - Tokyo

Helpful?
Thank Food_Jedi_Rules
Paris, France
Level 6 Contributor
115 reviews
23 helpful votes
Reviewed 3 days ago
NEW

It's basic, do not expect any soft drinks or snacks for free. Obviously, water, coffee, and tea are included. It's clean, the staff is nice and helpful. The seat has more space than your typical mid-haul flight, I didn't suffer at all. Good for the price.

Europe Economy Helsinki - Paris
Helpful?
Thank PavoCristatus
1 review
Reviewed 3 days ago
NEW

Last time I use a no-name airline like Finnair. They denied me at the gate because my passport expires in 45 days, then refused to help me find another flight in any way. I knew their customer service was unprofessional as soon as she answered the phone and sounded like I was a terrible inconvenience for calling them.

International Economy San Francisco - Helsinki
Helpful?
Thank Arram S
Hollola, Finland
Level 4 Contributor
24 reviews
Reviewed 3 days ago
NEW

Finnair pricing is attractive at least if you reserve your flights well in advance. It's reliable and safe Company.

Europe Economy Helsinki - Nice
Helpful?
Thank Marko74Fin
Lund, Sweden
2 reviews
Reviewed 3 days ago
NEW
via mobile

Best service from Lund in southern Sweden to Seoul. First train to Copenhagen airport, then Finnair to Helsinki and onwards directly to Seoul.

International Economy Copenhagen - Seoul
Helpful?
Thank Trip27340162877
Sydney, Australia
Level 3 Contributor
20 reviews
8 helpful votes
Reviewed 4 days ago
NEW

I have been flying with Finnair and its partners in recent years to travel from Australia to continental Europe. The segments operated by Finnair are a pleasure: very friendly frond and flight crew, comfortable seats, interesting menus, and the opportunity to watch Finnish films (in addition to other entertainment choices). The combination of value and pleasant service keep drawing me...

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Europe Business Class Helsinki - Paris

Helpful?
Thank jsengupta
Preston, United Kingdom
Level 4 Contributor
36 reviews
22 helpful votes
Reviewed 4 days ago
NEW

I was tempted by the adverts offering the quickest route to Asia and they are right when you are heading for Beijing, Shanghai, Japan or Seoul. If you fly with a Middle Eastern airline, you have to change at their hub, so Manchester to Seoul can take 20 hours. But via Helsinki, flying over Russia, Mongolia and China only takes...

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International Economy Manchester - Seoul

Helpful?
2 Thank 177pierre
See travel tips for airlines
“Do not fly Finnair”
awhw, 10 Nov 2018 | Read review
“It depends when you like to arrive at your destination.”
726ritaz, 8 Nov 2018 | Read review
“Do not hesitate to pay for extra leg space, this is worth.”
jaroslavm92, 4 Nov 2018 | Read review
“The some twenty Euro extra charge for front row seats is money well spent.”
ukkelo, 31 Oct 2018 | Read review
“Book with another airline, Finnair will just rip you off”
flashthemagiciancouk, 30 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About Finnair
Finnair (AY) is the largest airline in Finland as well as the country's flag carrier. The airline has a hub at Helsinki Airport (HEL) and flies to about eight other destinations within Finland. Internationally, Finnair flies to about 80 destinations across Europe, Africa, Asia and North America. Finnair is a member of the oneworld alliance and also has codeshare agreements with about 10 non-alliance airlines. Its fleet includes some aircraft that are outfitted with only Economy Class seating and other planes with a three-cabin configuration (Business Class, Economy Comfort Class and Economy Class). Finnair operates a single lounge for premium passengers at Helsinki Airport.
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