We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Etihad Airways


12,262 reviews
Headquarters: PO Box 35566 Khalifa City, Abu Dhabi 35566 United Arab Emirates 011 971 2 599 0000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

12,262 Reviews from our TripAdvisor Community

Write a Review

12,262 reviews from our community

Filter reviews by popular destinations:
All reviews Abu Dhabi London Bangkok Sydney Manchester Paris Melbourne Brisbane New York City Rome Frankfurt Munich Phuket Dublin New Delhi
Traveller rating
Cabin
  • (6,268)
  • (0)
  • (2,164)
  • (273)
Route
  • (8,532)
  • (136)
  • (15)
  • (14)
  • (10)
  • More
Language
  • More
Showing 8,725: English reviews
Wellington, New Zealand
Level 1 Contributor
4 reviews
23 helpful votes
Reviewed yesterday
NEW

I used to love Etihad (except when codeshare with Virgin) and travel 2 or three times a year NZ to Ireland and return.Flights are good, food ok and I have had my share of upgrades.Luggage allowance generous but the more I travel the less I need it. Have Lounge access and showers between long flights a lifesaver. Unfortunately with seat...

Date of travel: December 2018
More 
International Economy Wellington - Dublin

Helpful?
Thank Robert L
Level 1 Contributor
3 reviews
2 helpful votes
Reviewed 2 days ago
NEW

Flew with Etihad on the 10th of December. Flight was good, hostesse ok experienced much friendlier. But overall not a bad flight. Previous to our flight we booked our allocated seats together which took us 5 attempts, this was still not working so called the customer service team. They informed us that our card had actually been charged the 5...

Date of travel: December 2018
More 
International Economy Manchester - Brisbane

Helpful?
2 Thank Amypersaud
Sydney, Australia
Level 2 Contributor
6 reviews
5 helpful votes
Reviewed 2 days ago
NEW

So I have flown to the states many times and am familiar with the ESTA program. I booked a return flight to NYC and filled in the required ETSA details AND Virgin frequest flyer details on the original booking (this has been supplied to Etihad months ago) I get to the airport and the lovely check in lady says 'sorry...

Date of travel: October 2018
More 
International Business Class Sydney - New York City

Helpful?
2 Thank paul c
Level 1 Contributor
5 reviews
1 helpful vote
Reviewed 2 days ago
NEW

The meals, drinks and in-flight entertainment are much better than on average economy class airlines. The legroom is about the same, though.

Date of travel: December 2018
International Economy Munich - Abu Dhabi
Helpful?
Thank Igor B
UK
Level 2 Contributor
7 reviews
4 helpful votes
Reviewed 2 days ago
NEW

LHE to AUB dinner time flight 3 hours: spinach pasty!! AUB to Belgrade 6 hours flight: egg and lamb sausage!! Belgrade to LHR: BUY YOUR FOOD!!! on top of 3 hours flight delay which was on top of 5 hours transit. Total no frills .... sorry nonsense airline. Entire booking was through Etihad so expected higher standard. A strong advice.......

Date of travel: January 2019
More 
International Economy Lahore - London

Helpful?
2 Thank GrumpyMaster
Durban, South Africa
Level 5 Contributor
64 reviews
25 helpful votes
Reviewed 2 days ago
NEW
via mobile

I had used this airline once before, on the same route (Johannesburg to Mumbai) a few years ago. I was disappointed to find that the standards of this airline had definitely dropped. Checking in online was a nightmare, the website hardly functions. I also found that the seats on this flight were extremely uncomfortable. I was also extremely disappointed with...

Date of travel: December 2018
More 
International Economy Johannesburg - Mumbai

Helpful?
2 Thank Yuvisha
1 review
1 helpful vote
Reviewed 3 days ago
NEW
via mobile

i had booked by my company for my family vacation back to home. and of course i have recommended with Etihad airways as one of the famous airline and the best service what use to be. on the 01 of aug. 2018.i have to take the bus from dubai since im leaving there.. myself  and my wife and 21 months...

Date of travel: August 2018
More 
International Economy Abu Dhabi - Rabat

Helpful?
1 Thank Younsha
2 reviews
Reviewed 3 days ago
NEW

We put in a bid to have the seat next to us unoccupied. The bid was accepted on the day of the flight so we had plenty of room. It was an A380. The seats are quite wide and there was plenty of leg room. The food was very good - I can't say the same for the return flight.

Date of travel: January 2019
International Economy London - Abu Dhabi
Helpful?
Thank MKDrummond
Charlotte, North Carolina
Level 3 Contributor
16 reviews
1 helpful vote
Reviewed 3 days ago
NEW

The flight was very comfortable in A-380. Wide seats and plenty of leg room. Food was also great. The European routes and trans Atlantic flights are pretty comfortable. But flights to south asia is always jammed and service is average and also the planes in these routes are not so comfortable.

Date of travel: December 2018
International Economy London - Abu Dhabi
Helpful?
Thank Eshwar R
Sydney
Level 3 Contributor
14 reviews
5 helpful votes
Reviewed 3 days ago
NEW

Customer service is appalling, unimpressive, underwhelming, disappointing. Etihad bumped me (& 9 other passengers) off my flight on Christmas Eve due to overbooking. As a result I missed Christmas with family & friends. I had no choice in the flight I was rebooked on and I am still owed money for missed accommodation. They offered me $300 off future travel...

Date of travel: December 2018
More 
International Economy Sydney - Goa

Helpful?
1 Thank KO80
See travel tips for airlines
“fly with someone else”
paulc745, 21 Jan 2019 | Read review
“Be prepared for a long queue on on both arrival (immigration) and departure (check-in) at Abu Dhabi.”
igorbR2378YD, 21 Jan 2019 | Read review
“Save the Earth by not flying Etihad!!”
GrumpyMaster, 21 Jan 2019 | Read review
“Book with a different airline.”
KO80, 20 Jan 2019 | Read review
“Would not recommend this airline if you are black”
586kim, 20 Jan 2019 | Read review
Show next 5 travel tips 5 of 10
About Etihad Airways
Based in Abu Dhabi, Etihad Airways (EY) is the second largest carrier in the United Arab Emirates. It operates non-stop flights to about 40 destinations in the Middle East, Asia, Oceania, Europe, Africa, North America and South America. Etihad's aircraft cabins are configured in a variety of ways, and can include The Residence (a three-room suite), First Class Apartment, First Class Suite, Business Studio and Economy Smart Seat. The airline has a First Class Lounge, Premium Lounge and an Arrivals Lounge for use by First Class and Business Class passengers at its hub at Abu Dhabi International Airport (AUH). It operates seven lounges at other airports.

3,909 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (3909)
Viewed
Onboard Feature (228)
Viewed
Cabin (367)
Viewed
Airline Lounge (214)
Viewed
Food and Drink (594)
Viewed
Seat (275)
Viewed
Airport (349)
Viewed
View from Window (509)
Viewed
Our fleet (35)
Viewed
Other (1338)