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Etihad Airways


8,962 Reviews
Headquarters: PO Box 35566 Khalifa City, Abu Dhabi 35566 United Arab Emirates +971-02-5990000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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8,962 Reviews from our TripAdvisor Community

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8,962 reviews from our community

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Showing 6,191: English reviews
Redding, United States
Level 1 Contributor
3 reviews
Reviewed today
NEW

Recently I flew from New York to Kochi via Abu Dhabi. The flight was long, but the flight crew were so nice that it was not tough. The food was good. The movie choices were excellent too. I highly recommend this airline.

International Economy New York City - Kochi (Cochin)
Helpful?
Thank susangB7743MI
2 reviews
Reviewed today
NEW

Crew was rude and not friendly and they were very dry answering question that if any choice of food available. they had no choice everyone was given Rice and Dal . Quality of food was horrible. They even did not have ginger ale.They have only apple and and orange juice only. We were 11 people in flight and my cousin...

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International Economy New York City - Lahore

Helpful?
Thank Arshad M
Navi Mumbai, India
Level 3 Contributor
10 reviews
2 helpful votes
Reviewed today
NEW

My First Trip ever was by Etihad Airways. The most amazing experience ever, miles high in the air and the amazing music playlist playing through my ears. Felt great like never before. Can never every forget this awesome experience. The service was really amazing and the assistance provided was superb. Felt noting was less, just just over and above the...

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International Economy Mumbai - Abu Dhabi

Helpful?
Thank Nelvis R
Hyderabad
Level 4 Contributor
46 reviews
10 helpful votes
Reviewed today
NEW
via mobile

The check in, flight and inflight services were fine but when I collected my checked in suitcase from conveyor belt at Abu Dhabi, I found that one of the four wheels was missing. I immediately reported it to the gentleman at Lost Baggage counter and I was told that Etihad doesn’t take responsibility for such damages. I wrote an email...

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International Economy Hyderabad - Abu Dhabi

Helpful?
1 Thank RajeevSarma
Etihad Airways, Manager at Etihad Airways, responded to this review

Hi RajeevSarma, We are sorry to hear that your suitcase was damaged. Please send us the damage report number via private message so we can look into it. Thanks *Ikra

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International Economy Hyderabad - Abu Dhabi

Kuwait City, Kuwait
Level 6 Contributor
89 reviews
32 helpful votes
Reviewed yesterday
NEW

We had taken Etihad before and thought it was okay. But this time our experiences were much better. From Abu Dhabi to Manila we were upgraded to business class. Spacious seats and a great food selection. The only issue was that IFE is not up to par with Emirates in terms of variety. I don't remember an amenity kit being...

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International Business Class Kuwait City - Manila

Helpful?
Thank Dan L
Etihad Airways, Manager at Etihad Airways, responded to this review

Thank you for your review and for choosing us as your carrier, Dan. We are happy that you enjoyed your flight and we are looking forward to fly with you again. *Zozo

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International Business Class Kuwait City - Manila

Level 1 Contributor
3 reviews
Reviewed yesterday
NEW
via mobile

This is my first with Etihad and it I wasn't impressed at all. It was just ok but nothing remarkable. There is still room for improvement especially with their flight attendants. They were nowhere to be found, only emerging when foods are served. Choices of food and beverages were limited compared to the other airlines I've been to. And the...

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International Economy Brisbane - Cairo

Helpful?
Thank Noreen S
Etihad Airways, Manager at Etihad Airways, responded to this review

We can't be more apologetic to have known your frustration, Noreen. Rest assured your valued feedback was placed on our records for future service review. Thank you, and have a good day. *Zozo

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International Economy Brisbane - Cairo

Pascoe Vale, Australia
Level 4 Contributor
25 reviews
9 helpful votes
Reviewed yesterday
NEW

From check to cabin crew to my lost luggage on the return flight, the Etihad staff were ranging from surly to downright rude. My bag took six days to return to me, it went further around the world than I did. My request to move my seat as the one I had for a 14 hour flight was broken was...

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International Economy Melbourne - New Delhi

Helpful?
Thank Karen S
Etihad Airways, Manager at Etihad Airways, responded to this review

It's never our intention to ruin your travel plans, Karen. Our sincere apologies for the inconvenience. Please kindly share your experience here https://www.etihad.com/en-ae/about-us/contact-us/feedback/ and we will investigate this further for you. Thank you. *Zozo

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International Economy Melbourne - New Delhi

Sydney
Level 1 Contributor
2 reviews
9 helpful votes
Reviewed yesterday
NEW

Our first experience with this mob. Lost case and car was no-show. Initial response was a wall of silence, broken by the intervention of NSW Fair Trading. They acknowledge and offered compensation which was accepted. Almost a year later and despite further assistance from NSWFT they still haven't paid up. I have now been forced to refer the matter to...

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International First Class London - Sydney

Helpful?
Thank Abbotsford
Etihad Airways, Manager at Etihad Airways, responded to this review

We are so sorry to hear your disappointment in our service. Could you please provide us your email address via inbox message? We'd like to investigate this further for you. Thank you. *Zozo

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International First Class London - Sydney

Dubai, United Arab Emirates
Level 5 Contributor
49 reviews
30 helpful votes
Reviewed yesterday
NEW
via mobile

Of the 3 main Gulf carriers, Etihad has the least impressive business class product. First, the airport itself is crummy and old. If they ever finish the much-delayed Midfield terminal then hopefully that will improve. On board the staff are delightful but the product is not. The bar is a dark hole between business and first cabins that is devoid...

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International Business Class Abu Dhabi - New York City

Helpful?
Thank Mcb1969
Etihad Airways, Manager at Etihad Airways, responded to this review

Thank you for your feedback. We will definitely let our concerned team to hear this. *Zozo

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International Business Class Abu Dhabi - New York City

Prague, Czech Republic
Level 6 Contributor
224 reviews
63 helpful votes
Reviewed yesterday
NEW
via mobile

I like easy jet. You get what you pay for and the service is good. Not much leg room for the taller passenger but that’s ok. Flew into Gatwick. Hell of a hike from arrivals to the main terminal but keeps you fit. Good service and quite easy journey overall. Would recommend.

Europe Economy London - Prague
Helpful?
Thank Gary H
Etihad Airways, Manager at Etihad Airways, responded to this review

Thank you for giving us a good rating and for recommending us to other travelers, Gray. We hope to fly with you again. *Zozo

More 
Europe Economy London - Prague

See travel tips for airlines
“Don't move to the front row in economy if you are looking to lie down in an empty row. Those seats do not have moveable arm rests.”
susangB7743MI, 21 Apr 2018 | Read review
“never travel ettihad”
arshadm602, 21 Apr 2018 | Read review
“look for the seats you want early - before you reach check in date.”
MartinJLaws, 20 Apr 2018 | Read review
“Get an exit row if you can. The Dreamliner is very small the A380 is better.”
886annie6060, 18 Apr 2018 | Read review
“Poor seating and if anyone travelling with an infirmity or disability, Dreamliner aircraft may not be suitable for their needs.”
barbourshopmbf, 18 Apr 2018 | Read review
Show next 5 travel tips 5 of 10
About Etihad Airways
Based in Abu Dhabi, Etihad Airways (EY) is the second largest carrier in the United Arab Emirates. It operates non-stop flights to about 40 destinations in the Middle East, Asia, Oceania, Europe, Africa, North America and South America. Etihad's aircraft cabins are configured in a variety of ways, and can include The Residence (a three-room suite), First Class Apartment, First Class Suite, Business Studio and Economy Smart Seat. The airline has a First Class Lounge, Premium Lounge and an Arrivals Lounge for use by First Class and Business Class passengers at its hub at Abu Dhabi International Airport (AUH). It operates seven lounges at other airports.
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