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Etihad Airways


6,485 Reviews
Headquarters: PO Box 35566 Khalifa City, Abu Dhabi 35566 United Arab Emirates +971-02-5990000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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6,485 Reviews from our TripAdvisor Community

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6,485 reviews from our community

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Showing 4,432: English reviews
Cape Town, South Africa
2 reviews
Reviewed yesterday
NEW
via mobile

I recently flew JNB-SYD business and was thoroughly impressed by the level of service. Too often with the Persian Gulf carriers once the meal is served everyone disappears which is a little disappointing in business class. But pleased to say this was anything but the case here. My JNB-AUH and vice versa legs stand out especially and this was largely...

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International Business Class Johannesburg - Sydney

Helpful?
Thank DaneK28
Tehran, Iran
1 review
Reviewed yesterday
NEW

My name is Ali Afzali Kusha and I am a full professor at The University of Tehran. I had an unpleasant and in fact very bad experience with the Etihad Airways as I will explain below shortly. My daughter (Booking Reference: ZMRCEC ) and myself had a return flight (Economy class) from LAX to IKA. The flight was scheduled for...

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International Economy Los Angeles - Abu Dhabi

Helpful?
Thank afzali5
New Delhi, India
Level 2 Contributor
5 reviews
Reviewed yesterday
NEW

Flying Etihad was a commendable experience. Briefing would be that every event from the time of boarding to my destination, just fell in the right places. For me it was a flawless experience. Food was very nice - As if they cooked it all, keeping me in mind :) Overall services in Economy & Business were extra-ordinary Staff was right...

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International Economy New Delhi - New York City

Helpful?
Thank pavanpuri27
Venlo
Level 6 Contributor
104 reviews
17 helpful votes
Reviewed yesterday
NEW

The flight was okay and the food was okay (although for a 14 hour flight it's minimal). Service on board was fine. However my screen did not work and asking twice but it did not result in a fix. Lucky we had 3 seats for 2 people.... What I don't like is the fact that when you book through, in...

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International Economy Abu Dhabi - Sydney

Helpful?
Thank kleinrichard
Level 3 Contributor
15 reviews
12 helpful votes
Reviewed 2 days ago
NEW
via mobile

Second time we have used etihad and this will be the last. Flight from Manchester to Abu Dhabi was ok, only came round twice for drinks on an 7 hour flight. Abu Dhabi airport is awful, it is far to small and abysmally laid out for the amount of traffic it gets. Our first flight from Bali to Kuala Lumpur...

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International Economy Kuala Lumpur - Manchester

Helpful?
Thank Rogerson149
Abu Dhabi, United Arab Emirates
Level 6 Contributor
379 reviews
121 helpful votes
Reviewed 2 days ago
NEW

Good flight, nice crew, good food and drinks. I managed to sleep which is good. I tried to get business class but missed out. Economy class was satisfactory. My wife and I are both Etihad Guest Gold members and were acknowledges as such.

International Economy Abu Dhabi - Dusseldorf
Helpful?
Thank KiwiCzech
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Bathinda, India
Level 5 Contributor
94 reviews
61 helpful votes
Reviewed 2 days ago
NEW

booked this airline as economy class. I was upgraded to business class and it was a surprise which i could not believe. but it happened in real!. the feeling, the ambiance was just amazing. the kind of service i was offered was just outstanding though the food was not that lavish but all other things just overcome that. everything was...

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International Business Class New Delhi - Abu Dhabi

Helpful?
Thank Umesh_Singla
Sydney
Level 6 Contributor
115 reviews
46 helpful votes
Reviewed 2 days ago
NEW

The business class cabin does feel a little cramped, and the seat a little narrow compared to other business class flights. The food was good, however, at no time was I offered any top up of my drink with dinner. To my surprise, no pyjamas were offered on the long section of the flight. It would appear that I am...

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International Business Class Sydney - Amsterdam

Helpful?
Thank davcol_1
Level 3 Contributor
23 reviews
6 helpful votes
Reviewed 2 days ago
NEW
via mobile

It is a long flight from Johannesburg to Bangkok, Thailand. The fully it was a pleasant flight. The one noticeable change from my previous flight in Sept 2016 was the cost cutting with regards to the food served on board. On my flight in 2016, the meals were far better than the ones I got In 2017. A simple thing...

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International Economy Johannesburg - Bangkok

Helpful?
Thank ishram
Etihad Airways, Manager at Etihad Airways, responded to this review

Dear Ishram, thank you for sharing your feedback with us. We are sorry to hear that you are disappointed by our catering. Please be ensured that we will share it with our catering unit, which always appreciates feedback in order to improve our services and quality. *Mario

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International Economy Johannesburg - Bangkok

Garstang, United Kingdom
Level 6 Contributor
382 reviews
202 helpful votes
Reviewed 2 days ago
NEW

Contacting Etihad before we flew was a bit of a nightmare. The phone numbers on the website kept ringing out and there didn't seem to be a way to send them a message. We eventually found a number that worked, but when we did get through they were unhelpful. We had a question about sports equipment but it couldn't be...

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International Economy Manchester - Victoria

Helpful?
Thank DickBurton
Etihad Airways, Manager at Etihad Airways, responded to this review

Dear DickBurton, thank you for sharing your feedback with us. We are sorry to hear about your recent flight experience with us. We would like to ask you kindly to provide us with more details. Please send this feedback along with your flight details and booking reference to: socialmedia@etihad.ae so our Guest Relations team can get back to you. Thank...

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International Economy Manchester - Victoria

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See travel tips for airlines
“Fly another airline”
bondbaby007, 23 Sep 2017 | Read review
“Keep your layover time to a minimum, unless you have lounge access which is well worth the wait.”
lee6377, 22 Sep 2017 | Read review
“I recommend the side seats, you are completely isolated from other passengers”
AmRashad, 22 Sep 2017 | Read review
“it is good for far east & India for middle east & Europe continuous passengers .”
164sulimana, 22 Sep 2017 | Read review
“I would not recommend anyone to fly Etihad - there are a lot better airlines available.”
europeantraveller291, 21 Sep 2017 | Read review
Show next 5 travel tips 5 of 10
About Etihad Airways
Based in Abu Dhabi, Etihad Airways (EY) is the second largest carrier in the United Arab Emirates. It operates non-stop flights to about 40 destinations in the Middle East, Asia, Oceania, Europe, Africa, North America and South America. Etihad's aircraft cabins are configured in a variety of ways, and can include The Residence (a three-room suite), First Class Apartment, First Class Suite, Business Studio and Economy Smart Seat. The airline has a First Class Lounge, Premium Lounge and an Arrivals Lounge for use by First Class and Business Class passengers at its hub at Abu Dhabi International Airport (AUH). It operates seven lounges at other airports.

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