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Ethiopian Airlines


3,685 reviews
Headquarters: Airport Enterprise Building, Addis Ababa Ethiopia 011 251 11 665 6666 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,685 Reviews from our TripAdvisor Community

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3,685 reviews from our community

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Showing 2,425: English reviews
Level 4 Contributor
36 reviews
8 helpful votes
Reviewed 1 week ago

Very good service. Not a lot of hocus pocus with check in. Flew from Dulles to Addis Ababa economy as the flight originated at 11 AM and it was doubtful I was going to sleep. Flight was 13 hours non-stop. comfortable flight. although there was some sort of passenger conflict with people sitting in someone else's seat and they had...

Date of travel: December 2018
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International Business Class Washington DC - Addis Ababa

Helpful?
Thank Barry C
Stevenage, United Kingdom
Level 6 Contributor
1,177 reviews
266 helpful votes
Reviewed 1 week ago

We were in transit with a shortconnection time, but all went well - apart from boarding. We were amougst the first to board and take our seats, but as others boarded so many people ignored their assigned seats to sit wherever they liked, including moving from economy into business class. A complete free for all. After the crew accepted some...

Date of travel: November 2018
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Africa Economy Addis Ababa - Mombasa

Helpful?
Thank Escape-overseas
Stevenage, United Kingdom
Level 6 Contributor
1,177 reviews
266 helpful votes
Reviewed 1 week ago

Professional crew, smooth flight, food not to my taste but then I had assumed as much. Frequent flyers use the United Lounge, so we enjoyed breakfast and cocktails before the flight. Flight departure and arrival on time - all good.

Date of travel: November 2018
International Economy London - Addis Ababa
Helpful?
Thank Escape-overseas
Level 1 Contributor
3 reviews
3 helpful votes
Reviewed 1 week ago via mobile

I asked for tea for almost four hours and I was refused! This was a five hour flight! They brought snacks, brought food...stuff I couldn't eat...all I wanted was a cup of tea because I was freezing and the hostess kept telling me not now not now and then I gave up and one hour to landing, she eventually brought...

Date of travel: November 2018
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Africa Economy Addis Ababa - Lagos

Helpful?
1 Thank adetola t
Aberystwyth, United Kingdom
Level 5 Contributor
54 reviews
7 helpful votes
Reviewed 2 weeks ago

Lovely airline with very attentive hostesses and in the main hosts were all female. Good service and always available for anything on this long flight.

Date of travel: November 2018
International Economy Nairobi - Hong Kong
Helpful?
Thank T5507OOpatrickn
Faro, Portugal
Level 1 Contributor
3 reviews
7 helpful votes
Reviewed 2 weeks ago

Being a frequent flyer (I fly every week at least once), an aviation and travel markets enthusiast and having recently read so much in both technical and leisure news on Ethiopian Airlines recent achievements in the global market, i decided to give them a try and travel from Europe (Madrid) to Cape Town, via their hub in Ethiopia. Had a...

Date of travel: November 2018
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International Economy Madrid - Cape Town Central

Helpful?
6 Thank faomax
Greater London, United Kingdom
Level 2 Contributor
9 reviews
3 helpful votes
Reviewed 2 weeks ago via mobile

Never fly ethiopia airlines as a lone female. I got physically held (one gripping each arm) at security by two women while a third undid my trousers and put her hands in my pants. When I screamed they all laughed and sent me back through the scanner so that they could repeat the exercise, this time groping inside my bra....

Date of travel: November 2018
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International Economy Addis Ababa - London

Helpful?
1 Thank fatthorny
Porto, Portugal
Level 6 Contributor
149 reviews
66 helpful votes
Reviewed 2 weeks ago

As usual Ethiopian delivering a good ad efficient job. Despite the very bad Addis Ababa airport (which is really bad) the flights are very pleasant, on time, with good service, nice food and entertainment.

Date of travel: November 2018
International Economy London - Dar es Salaam
Helpful?
1 Thank jmscarvalho
2 reviews
Reviewed 2 weeks ago

Quite straightforward.........staff very pleasant and helpful Did not enjoy the aircraft meals.......not very healthy

Date of travel: November 2018
International Economy London - Addis Ababa
Helpful?
Thank Overmoon1118
Port Perry, Canada
Level 6 Contributor
78 reviews
25 helpful votes
Reviewed 2 weeks ago

first rate service both in the lounge and on the plane - great comfort and great people. If you can afford it upgrade to Business Class as we did with points - well worth it.

Date of travel: October 2018
International Business Class Toronto - Addis Ababa
Helpful?
Thank GeoffCarpentier
See travel tips for airlines
“Choose flights that have a short lay over at ADD”
Jit36, 18 Dec 2018 | Read review
“Take something to read for layover”
johnwderonde, 18 Dec 2018 | Read review
“At Addis Ababa Bole airport is very busy, so be alert not to miss your connecting flight”
emilymF4847AV, 17 Dec 2018 | Read review
“It is of course Africa's best so book on time.”
BoineeloA, 17 Dec 2018 | Read review
“Self cater your own food”
130kenc, 17 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About Ethiopian Airlines
Ethiopian Airlines (ET) is the flag carrier of the country of Ethiopia and a member of the Star Alliance. The airline flies non-stop to 20 domestic destinations and more than 80 international destinations. This includes about 50 destinations elsewhere in Africa, as well as points in Europe, Asia, North America and South America. Most of the airline's fleet features a two-cabin configuration: Cloud Nine, which is the company's Business Class, and Economy Class. Some of its smaller planes are configured with only Economy Class seating. Ethiopian's head office and operational hub is located at Addis Ababa Bole International Airport (ADD).

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