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Ethiopian Airlines


3,622 reviews
Headquarters: Airport Enterprise Building, Addis Ababa Ethiopia 011 251 11 665 6666 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,622 Reviews from our TripAdvisor Community

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3,622 reviews from our community

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Showing 2,388: English reviews
Porto, Portugal
Level 6 Contributor
149 reviews
66 helpful votes
Reviewed 2 weeks ago

As usual Ethiopian delivering a good ad efficient job. Despite the very bad Addis Ababa airport (which is really bad) the flights are very pleasant, on time, with good service, nice food and entertainment.

Date of travel: November 2018
International Economy London - Dar es Salaam
Helpful?
1 Thank jmscarvalho
2 reviews
Reviewed 2 weeks ago

Quite straightforward.........staff very pleasant and helpful Did not enjoy the aircraft meals.......not very healthy

Date of travel: November 2018
International Economy London - Addis Ababa
Helpful?
Thank Overmoon1118
Port Perry, Canada
Level 6 Contributor
78 reviews
24 helpful votes
Reviewed 2 weeks ago

first rate service both in the lounge and on the plane - great comfort and great people. If you can afford it upgrade to Business Class as we did with points - well worth it.

Date of travel: October 2018
International Business Class Toronto - Addis Ababa
Helpful?
Thank GeoffCarpentier
Level 3 Contributor
12 reviews
2 helpful votes
Reviewed 2 weeks ago

I was really disappointed with this service. There was only one girl on business class check in at Cape Town and it took 45 minutes to get 12 business class passengers checked in - with understandable frustration all round. There was then no organisation for boarding the plane, everyone pushed in together. The plane was a dream-liner, very clean, comfortable...

Date of travel: December 2018
More 
International Business Class Cape Town Central - Dublin

Helpful?
Thank Shane197
New Delhi, India
Level 5 Contributor
79 reviews
39 helpful votes
Reviewed 2 weeks ago

average food, they're not even connected to an aerobridge at the airports. almost no choice on entertainment. The only good thing is that they provided accommodation for long layoff.

Date of travel: November 2018
International Economy New Delhi - Johannesburg
Helpful?
Thank sairamanigarimella
2 reviews
Reviewed 2 weeks ago

Dreamliner of new generation, clean, comfortable even if full of passengers, good meal and service, generous number of luggages

Date of travel: November 2018
International Economy Brussels - Addis Ababa
Helpful?
Thank michel d
Level 5 Contributor
68 reviews
3 helpful votes
Reviewed 2 weeks ago

The flight is on time and with new boeing 787. service is okay and the food is average. The cabin crew is soso.

Date of travel: October 2018
International Economy Hong Kong - Addis Ababa
Helpful?
Thank danielsprang
1 review
Reviewed 2 weeks ago

I booked a flight on Ethiopian nearly 7 months prior to my trip. 6 days before departure, I was told my flight had moved...to 2 days later than my original flight. If I had taken the new flight, I would have missed my entire stay in Dublin, a concert I paid $450 for, and my flight from Dublin to Madrid,...

Date of travel: November 2018
More 
International Economy Los Angeles - Dublin

Helpful?
Thank cwelsh99
Gilgil, Kenya
Level 2 Contributor
8 reviews
1 helpful vote
Reviewed 2 weeks ago

Ethiopian Airlines - very polite stewardesses, clean and efficient flight, good food, immigration process fast, welcoming and helpful staff at the airport. A great first impression of the country.

Date of travel: November 2018
Africa Economy Nairobi - Arba Minch
Helpful?
Thank Pjninkenya2016
Cairo, Egypt
Level 1 Contributor
4 reviews
5 helpful votes
Reviewed 2 weeks ago via mobile

Hi all, I had the below case today and i would like to share my experience with you My flight took off earlier than my tickets time, also the flight i arrived with was delayed. I went to customer service and explained the issue, they apologized and wrote a letter explaining the case, also they booked me another ticket to...

Date of travel: November 2018
More 
North Africa Economy Addis Ababa - Cairo

Helpful?
3 Thank topac122000
See travel tips for airlines
“they want check in 3 hours early, probably a good idea to follow the rules.”
barrycI6007MP, 9 Dec 2018 | Read review
“Don't ever book with them!”
Saby8908, 27 Nov 2018 | Read review
“arrogant staff, bureaucracy, not a Star Alliance standard”
729dilnura, 26 Nov 2018 | Read review
“Find a different airline.”
AlanB140, 25 Nov 2018 | Read review
“We didn't stay overnight in Ethiopia, as I heard that wasn't a good thing to do, though it was a cheaper option.”
Leepsterug, 23 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About Ethiopian Airlines
Ethiopian Airlines (ET) is the flag carrier of the country of Ethiopia and a member of the Star Alliance. The airline flies non-stop to 20 domestic destinations and more than 80 international destinations. This includes about 50 destinations elsewhere in Africa, as well as points in Europe, Asia, North America and South America. Most of the airline's fleet features a two-cabin configuration: Cloud Nine, which is the company's Business Class, and Economy Class. Some of its smaller planes are configured with only Economy Class seating. Ethiopian's head office and operational hub is located at Addis Ababa Bole International Airport (ADD).

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