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Ethiopian Airlines


3,014 reviews
Headquarters: Airport Enterprise Building, Addis Ababa Ethiopia 011 251 11 665 6666 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,014 Reviews from our TripAdvisor Community

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3,014 reviews from our community

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Showing 2,039: English reviews
Harare, Zimbabwe
Level 6 Contributor
227 reviews
56 helpful votes
Reviewed today
NEW

Had not flown long hail for some time with this airline. Outward journey was fine and got both board passes at Harare, although I could only pre-book one aisle seat on line for Addis to Toronto. Seemed to be a technical glitch- had to try several times. The food was average. The in-flight entertainment- a reasonable selection. The air stewards...

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International Economy Harare - Toronto

Helpful?
Thank Kufunda
Johannesburg, South Africa
1 review
Reviewed yesterday
NEW
via mobile

All my flights from beginning to end of my trip were delayed. Service at Addis Ababa airport was pathetic, they were under staffed snd unable to deal with the number of passengers. Airport staff lied to me about loading my luggage onto my flight. My luggage got lost, and when it did arrive in Johannesburg it was badly damaged. Ethiopian...

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International Business Class Johannesburg - Riyadh

Helpful?
Thank BasheerahVWM
Harare, Zimbabwe
Level 6 Contributor
155 reviews
56 helpful votes
Reviewed yesterday
NEW

Ethiopian have carved out a very successful market for travel around Africa and also from Africa onwards to the rest of the world at pretty reasonable prices. As a result the airline has grown fast and become the largest on the continent. On the whole flying with Ethiopian is a pretty decent experience although the food is rather unexciting. They...

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International Economy Cape Town Central - London

Helpful?
1 Thank PASM64
Muscat, Oman
Level 6 Contributor
279 reviews
60 helpful votes
Reviewed 2 days ago
NEW
via mobile

Though the crew on board is courteous, the Ethiopian Airlines lacks service standards. The most disappointing feature was when we landed at Addis Ababa, we were packed into a bus like a tin of sardines- no separate service for business class.

International Business Class Muscat Governorate - Addis Ababa
Helpful?
Thank Sudeep W
Level 6 Contributor
192 reviews
48 helpful votes
Reviewed 2 days ago
NEW
via mobile

I experienced a very comfortable flight with this very prompt and professional airline. The seats are wide and comfortable enough for economy class. On our flight from Johannesburg to Addis Ababa, we had our own personal TVs with headsets with a fairly decent choice of movies, even though they were not necessarily the most recent blockbusters. The flight from Addis...

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International Economy Port Elizabeth - New Delhi

Helpful?
Thank Maresa G
Riyadh, Saudi Arabia
Level 6 Contributor
108 reviews
39 helpful votes
Reviewed 2 days ago
NEW
via mobile

The flight was great,Comfy and with good people serving gd.Good good and staff ready and willing to assist.I had a baby in board and was assisted to make him comfy.We were given toys for play and service was fanatastic too.Wonderful experience .

International Economy Riyadh - Nairobi
Helpful?
Thank calis195
Kuwait, Kuwait
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed 3 days ago
NEW

This is my first time using Ethiopian airlines and it was simply the best and better then some other airlines despite the long distance but it was great flight, entertainment almost similar to the other airlines full with latest movie from different region, food are excellent , service is perfect, i had great time with my family . the only...

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International Economy Tokyo - Kuwait City

Helpful?
Thank 336hassanea
Wurzburg, Germany
Level 5 Contributor
66 reviews
29 helpful votes
Reviewed 3 days ago
NEW
via mobile

The day before the flight, which I have booked for an afternoon takeoff, I received an email with a trip reminder. An hour later there was an other email telling me the flight was changed to the morning which was not possible for me cause I couldn't reach Addis in that short time (note: the email was send after dark,...

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Domestic Economy Addis Ababa - Jimma

Helpful?
2 Thank Jonas F
Machico, Portugal
Level 4 Contributor
25 reviews
3 helpful votes
Reviewed 3 days ago
NEW

I feel that sometimes there is this idea that, outside Europe or USA, airlines are tricky, unsafe and uncomfortable. In my opinion, Ethiopian Airlines is the perfect example that that is not necessarily true. Every time I travelled with this company, the experience was very positive. The quality of the service, the sympathy, the comfort and the sense of security...

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International Economy Madrid - Pointe Noire

Helpful?
Thank Carlos R
Washington DC, District of Columbia
Level 5 Contributor
49 reviews
15 helpful votes
Reviewed 4 days ago
NEW

Ethiopian Airlines new A350 business class is extremely comfortable. I was actually surprised because in the past I have had bad experience on some Ethiopian business class. Food and entertainment options are limited however compared to other carriers such as Emirates or Turkish or Qatar which compete on similar routes. But for trans African flights Ethiopian leaves its other competitors...

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Africa Business Class Addis Ababa - Abuja

Helpful?
Thank QforFood
See travel tips for airlines
“check in online in advance to get an aisle or window seat as flights are often completely full.”
PASM64, 19 Aug 2018 | Read review
“Do not fly Ehtiopian Airlines, if you get afford it”
browniecool, 16 Aug 2018 | Read review
“have a good book”
nixyl2018, 15 Aug 2018 | Read review
“Choose another airline”
85-East, 14 Aug 2018 | Read review
“Emergency row if you can get it for this long flight”
TravelinAlan, 13 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About Ethiopian Airlines
Ethiopian Airlines (ET) is the flag carrier of the country of Ethiopia and a member of the Star Alliance. The airline flies non-stop to 20 domestic destinations and more than 80 international destinations. This includes about 50 destinations elsewhere in Africa, as well as points in Europe, Asia, North America and South America. Most of the airline's fleet features a two-cabin configuration: Cloud Nine, which is the company's Business Class, and Economy Class. Some of its smaller planes are configured with only Economy Class seating. Ethiopian's head office and operational hub is located at Addis Ababa Bole International Airport (ADD).
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