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Ethiopian Airlines


1,941 Reviews
Headquarters: Airport Enterprise Building, Addis Ababa Ethiopia +251-116656666 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,941 Reviews from our TripAdvisor Community

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1,941 reviews from our community

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Showing 1,343: English reviews
Sao Paulo, SP
Level 4 Contributor
49 reviews
7 helpful votes
Reviewed 2 days ago
NEW

This was my first time flying ET. All I knew from the company I had read on the internet. I have to confess I had a good experience with them. The first leg, GRU to AAB was fully booked since hooligans from a local soccer team were flying to Dubai on that same flight. Nevertheless the onboard amenities and food...

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International Economy Sao Paulo - Manila

Helpful?
Thank Niro K
Level 2 Contributor
7 reviews
Reviewed 2 days ago
NEW

The Flight seems to be 50 years old! The air hostesses were so bad that they were forcing me to eat the meals while I was sleeping. The flight connection from Nairobi to Addis was delayed leading to ruckus at Nairobi airport where the service was pathetically poor! I was terrified when the plane took off and some of the...

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International Economy Nairobi - New Delhi

Helpful?
Thank Sanjay S
phoenix, United States
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed 2 days ago
NEW

Recently a family member flew aboard Ethiopian Airlines on their services between Dublin and LAX.... in short, she said the U.S. airlines could learn a thing or three about good customer services, aircraft cleanliness, real value pricing, etc. Good job Ethiopian ... she was SO IMPRESSED that she signed up for the frequent flyer program and made it her number...

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International Economy Dublin - Los Angeles

Helpful?
Thank V2316NVrobertk
Cairo, Egypt
Level 4 Contributor
17 reviews
8 helpful votes
Reviewed 2 days ago
NEW

Actually my flight was 2 ways from Cairo to Capetown with 1 stop in Addis Ababa .. my trip from Cape town to Cairo was really terrible, It's supposed to be at 9 of December but they refused to give me the boarding pass although that I have my valid tickets, They told me that they are not sure if...

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North Africa Economy Cape Town Central - Cairo

Helpful?
Thank Ahmed-Hashem
Nairobi, Kenya
Level 1 Contributor
3 reviews
Reviewed 2 days ago
NEW

Great services on board and time keeping. Pilot always updates in case of delays and make up for them. I checked in online and that's a great aspect of embracing technology for your own time plan. Variety of food on board, enjoyed the cranberry. I recommend anyone to fly with Ethiopian Airlines, Excellent service.

Africa Economy Nairobi - Addis Ababa
Helpful?
Thank vmokaya
1 review
1 helpful vote
Reviewed 3 days ago
NEW

The service of long haul flights on Ethiopian Airlines) have deteriorated significantly in 2017 (I have taken it for business maybe a dozen times): -- On a flight in August from Dulles to Addis, a supervisor on my return flight confirmed that the airline had just changed the food vendor for flights. It was so obvious: the meals on the...

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International Economy Addis Ababa - Washington DC

Helpful?
1 Thank Marc S
Thionville, France
Level 4 Contributor
25 reviews
17 helpful votes
Reviewed 3 days ago
NEW

we flew in november / december 2017, Lux to Fra by Lufthansa and Frankfurt / Addis Ababa / Mombasa by Ethiopian Airlines. Most of the remarks we made last year still apply; - We cannot book bagage all the way through from Lux to mombasa as neither Lufthansa or Eithiopian will write you a single ticket allowing you to do...

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International Economy Luxembourg - Mombasa

Helpful?
Thank TonyP90
Fanoe, Denmark
Level 3 Contributor
12 reviews
3 helpful votes
Reviewed 4 days ago
NEW

First time on Ethiopian. Flight from Stockholm to Seychelles/Mahé via Addis Ababa. Flight on time and fine Dreamliner-plane. Service on board was in general good. No hard liquor though, but wine, beer and softdrink. The inflight entertainment movieplan was a little outdated. At check in on returnflight in Addis it was a little confusing. The gate was not right announced...

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International Economy Stockholm County - Victoria

Helpful?
Thank Flemming H
Tweespruit, South Africa
Level 3 Contributor
9 reviews
4 helpful votes
Reviewed 5 days ago
NEW

Second time I used Ethiopian Airlines. Services were good. Had no problems with check-ins or baggage claims. Seat and cabin were comfortable. Food was good.

International Economy Johannesburg - New Delhi
Helpful?
Thank Theresa R
S.A.-DBn
Level 5 Contributor
62 reviews
3 helpful votes
Reviewed 6 days ago
NEW

We sat for 1 hr on plane after boarding.when we arrived in Addis Ababa our connecting had already left due to us being late. We had to wait 2 hrs for the next flight to Mumbai. Due to being late we also missed our train to Ahmedabad from Mumbai. The flight back home was good . The air hostess were...

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International Economy Johannesburg - Mumbai

Helpful?
Thank Sharm-Ram
See travel tips for airlines
“Arrive 3 hours prior to departure in each direction.”
V2316NVrobertk, 15 Dec 2017 | Read review
“Don't book online, book at one of their offices and be the first one at the airport”
Ahmed-Hashem, 15 Dec 2017 | Read review
“Check in via their online platform for easier time at the airport.”
vmokaya, 15 Dec 2017 | Read review
“If it's your last option then book”
Sharm-Ram, 11 Dec 2017 | Read review
“I would say select the seats close to Business Class, if travelling Economy”
Fundafunda, 10 Dec 2017 | Read review
Show next 5 travel tips 5 of 10
About Ethiopian Airlines
Ethiopian Airlines (ET) is the flag carrier of the country of Ethiopia and a member of the Star Alliance. The airline flies non-stop to 20 domestic destinations and more than 80 international destinations. This includes about 50 destinations elsewhere in Africa, as well as points in Europe, Asia, North America and South America. Most of the airline's fleet features a two-cabin configuration: Cloud Nine, which is the company's Business Class, and Economy Class. Some of its smaller planes are configured with only Economy Class seating. Ethiopian's head office and operational hub is located at Addis Ababa Bole International Airport (ADD).
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