Emirates

Headquarters: PO Box 686, Dubai United Arab Emirates

00 971 600 555555

Website

4.066,214 reviews

Travellers' Choice 2020 Winner

Travellers' Choice 2019 Winner

Travellers' Choice 2018 Winner

Travellers' Choice 2017 Winner

Legroom

Seat comfort

In-flight entertainment (WiFi, TV, films)

Onboard Experience

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Check-in and boarding

Food and beverage

About Emirates

Airline Summary

United Arab Emirates-based Emirates (EK) is the largest airline in the Middle East and one of the country's two flag carriers. The airline operates non-stop flights to more than 140 destinations in 78 countries from its hub at the Dubai International Airport (DXB). It is one of just a few airlines that flies to six continents. The airline's fleet of aircraft consists primarily of three-class cabin configurations (First Class, Business Class and Economy Class) as well as some two-class aircraft (Business Class and Economy Class). Within its First Class cabin, there are several types of seating, including suites, flat beds and sleeper seats. Emirates operates 33 Emirates Lounges for First Class passengers, Business Class passengers and Skyward Gold members.

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4.0

66,214

Excellent

36,714

Very good

14,101

Average

6,022

Poor

3,251

Terrible

6,130

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mhumphr

Birmingham, United Kingdom

42 contributions

Don’t fly emirates

Birmingham - MahebourgInternational

Most horrible experience we’ve had ever. Awful food. Awful flight service. Awful service. Check in a nightmare. Flight crew miserable. Try getting a drink… no chance! One glass of wine with food, that’s it! Don’t even think about asking for anything! Another drink…. No chance. Boarding a joke. Can’t hear a thing announcing wise. I’d seriously consider other long haul airlines. Staff are so reluctant. Chaotic boarding/exit. I’m afraid I thought emirates were class , not anymore. Back with them on 25 th dreading it even though just arrived!

Date of travel: February 2025

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Written 12 February 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Carina R

1 contribution

Terrible Experience - Worst Airline I've Traveled With

Dubai - LondonInternational

I had the worst experience with this airline. Not only did they damage my stroller during my flight, but the customer service was horrendous. I reported the damage at the airport immediately, but I was left waiting for THREE MONTHS with no communication from the airline despite my continuous follow-ups. I was forced to purchase a new stroller, and after all the waiting and chasing, they flat-out refused to reimburse me for the damage they caused. The lack of accountability and poor customer service is truly disappointing. I will never be flying with this airline again, and I highly recommend others consider alternatives.

Date of travel: June 2024

Written 12 February 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Teresa W

Bideford, United Kingdom

31 contributions

shocking Customer Service. Arrogant and unhelpful

Hong Kong - LondonInternational

Paid for an upgrade then didn’t get it! We were offered an upgrade to Premium Economy Hong Kong to London Heathrow on Emirates app Pressed accept, paid, confirmation came through with only one portion of the flight upgraded. No help from online staff, just told to put in a complaint on our return. Have been told by one of their agent s answering our complaint that we should have checked that the offer was available on their website??? Ludicrous! Shocking customer service and a scam from what I thought was a reputable company, obviously not!

Date of travel: January 2025

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Written 12 February 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Aleksandr K

San Francisco, California

2 contributions

Not family friendly, avoid travel with kids

Seattle - DubaiInternational

We travel every year and while it is no bad company to fly with, it is not family friendly. You need to be very cautious when flying with small kids. While it is probably ok if you go with just one kid, we travel frequently with 1 adult and 3 kids. You need to be very careful especially if you booked a basic fare that has no seat selection. Imagine you booked several thousand tickets to Dubai and at check in you realize that your 2 year old will be seated separately from you on a 14 hour flight. I bet you will just abandon flying in this case. Like how 2 year olds, 8 y old and 10y olds can be separated from their parents on such a long flight. They have a theoretical policy that they will try to seat kids under 13 with adults but it is not guaranteed and in practice what are the chances that they will have 4 open seats at check in? Yes, close to zero and when I contacted them asking for complimentary seat selection sooner to avoid risk they said that the only option is to purchase the seats and indirectly confirmed that there is no guarantee that we will be able to seat with kids. Interesting that if you travel with infants on laps they will allow you to choose seats for free. If you travel with infants, infants are not getting any food during the flight. RIDICULOUS! it is 25% of adult fare and why not supply meals for infants. No normal or kids' meals, not even any other food! you literally will have to share your food with your 2yo kiddo on the 14h flight. Again, overall no bad airline but their kids and family policies are typical lowcoster, they would never try to accommodate you, they are very strict on their policies and dont really care about you, what a shame. Be prepared and you should be good.

Date of travel: June 2024

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Written 11 February 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Joanne D

3 contributions

Disappointing from Emirates that used to be amazing service

Mahebourg - LondonInternational

Terrible experience with Emirates recently. We booked business class at the last minute. Flight cancelled and spent the night in the airport. We were transferred to Dubai the next day to spend a night. ( we were told by a loval this is now a regular occurance for people you to spend money there) You are not covered via European rules of compensation so you get nothing. They gave us skyward points apparently as a goodwill gesture. Customer service is appalling. Sales staff are great in selling you a holiday but don't expect the customer service you used to get with Emirates. It's all about money now.

Date of travel: September 2024

Written 11 February 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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