Copa Airlines
Overview
3.513,631 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
About Copa Airlines
Airline Alliance
Star AllianceHeadquarters: Postal Code 0816-06819, Panama City Panama 06819
Airline Summary
Panama flag carrier Copa Airlines (IATA: CM; ICAO: CMP) is based in Panama City. The airline, which is part of the Star Alliance, offers non-stop flights to about 70 destinations in 30 countries in Central America, North America, South America and the Caribbean. Its fleet of aircraft is configured with two cabins: Business Class and Economy Class. The airline's hub is located at Panama City's Tocumen International Airport (PTY). Focus cities include Bogota's El Dorado International Airport (BOG), Guatemala City's La Aurora International Airport (GUA), San Jose, Costa Rica's Juan Santamaría International Airport (SJO) and Managua's Augusto C. Sandino International Airport (MGA).
Read more
13631Reviews
2039Photos
100Tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
- 4,293
- 4,241
- 2,181
- 996
- 1,920
Route
More
Cabin
Language
More
Selected filters
- Filter
- English
Popular mentions
Miami - Fuerteventura
International
I purchased a business class upgrade from Copa expecting a great experience. What I got was an old chair and no water. Yes I had water, they took it away and never once in three hours checked on me. Staff was having a party in the back. Ignored us completely. Don't get…
Read more
Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Quito - Montreal
International
Their website or even call center cannot handle agency bookings. Unable to checkin, have to queue hours at the airport. Full economy fare and cannot select seats—forced to sit squeezed in the middle row at the back.
Read more
Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Santiago - Kuala Lumpur
International
Copa cancelled my first leg flight to Panama City. They managed to book us on another flight the next and change my connection flight to KL as well. I was not able to board the connecting flight because it was fully booked (copa booked without checking), and i have to go out…
Read more
Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Montreal - Guayaquil
International
Worst airline experience ever. I called the airline about 2 months before my trip just to ask questions about the possibilities of dates modification, because there was a war to my destination and I wanted to know if it was possible to report my tickets. The customer service was…
Read more
Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Guayaquil - Los Angeles
International
This airline blows. I had a small carry on, made me check it in at Ecuador, didn't have to on the way in. Now at LAX, been waiting for 50 mins. For the bag. Had it been a carry on like it is, I would have been out by now. I travel extensively for business, never using this…
Read more
Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Album Categories
All photosAll Traveller Photos
123456…
Morgan G wrote a tip Aug 2024
"Do not use this airline unless you want to be overcharged and underserved"
123456…
Claim this airline page
Airline managers! Register now and reply to member reviews.
Register Copa AirlinesSearch flights
ReturnOne-wayMulti-city
Tripadvisor will not show you ads based on your previous online behaviour or personal data. You may see it because the operator shown offers travel-related services that may match your search and has paid our advertising partner, QuoteLab LLC (trading as MediaAlpha) to appear. When you click, we earn commission from MediaAlpha.
To help you compare prices, we may redirect this page to a different travel operator when you click on “Find flights”.