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Copa Airlines


8,565 reviews
Headquarters: PO Box 0816-06819, Panama City 06819 Panama 011 507 217-2672 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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8,565 Reviews from our TripAdvisor Community

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8,565 reviews from our community

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Showing 2,061: English reviews
Level 2 Contributor
5 reviews
Reviewed yesterday
NEW

The website said to check in 3 hours before flight time. Arrived a t0 am, flight was at 1 pm. Have never seen a cleaner nicer and efficient check in before. There were more than 10 check in counters and I was done in 10 mins ! A whole 3 hours to spare ! Flight dead on time, arrival delayed...

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International Economy San Francisco - Panama City

Helpful?
Thank Nizarali A
Monaco-Ville, Monaco
Level 2 Contributor
8 reviews
Reviewed yesterday
NEW

Just ok. A lot of others cias has very best economy class.... for me a 737 airplane is too small for a trip like this.

South America Economy Sao Paulo - Lima
Helpful?
Thank SAULZINHO
Level 1 Contributor
4 reviews
Reviewed yesterday
NEW

First time flying Copa on a domestic flight within Panamá. Definitely not the same as their short flights to nearby countries. But much better than driving. The worst part was having to leave the airport and go outside to enter the "domestic" terminal. There is one gate. Then we were put on a packed bus just to get to a...

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Domestic Economy Panama City - David

Helpful?
Thank Chris F
Trujillo Alto, Puerto Rico
Level 3 Contributor
10 reviews
2 helpful votes
Reviewed 2 days ago
NEW

Excellent Service on terminals and in the airplane, always on time. They include food, and two baggage's in the price.....

Central America Business Class San Juan - Panama City
Helpful?
Thank Maria I
Colon, Panama
Level 5 Contributor
80 reviews
17 helpful votes
Reviewed 3 days ago
NEW

Great Flight the food from Panama to Buenos Aires was gourmet even the snack arepas with black beans and chicken fingers with sauce, the service was excellent both ways. Both Buenos Aires and Panama are building new additions no gates in either city land on tarmac must climb down stairs or ramp and take bus to immigrations. Panama suppose to...

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South America Business Class Panama City - Buenos Aires

Helpful?
Thank Barbara Y
L'Orignal, Canada
Level 4 Contributor
21 reviews
2 helpful votes
Reviewed 3 days ago
NEW

Flight was on time, service was efficient. A direct flight between Montreal and Panama City, Panama is the most efficient way to get there and back.

International Economy Montreal - Panama City
Helpful?
Thank Mimimama08
Las Vegas, Nevada
Level 6 Contributor
231 reviews
123 helpful votes
Reviewed 4 days ago
NEW

When I fly international business class, I expect a lot more than you get out of a domestic first class flight. In this case, I would say, Copa has a worse product and worse service in most cases. The food is basically inedible, the service is not very attentive and the seats and inflight entertainment are the worts I have...

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International Business Class Las Vegas - Rio de Janeiro

Helpful?
Thank Jim R
Panama City, Panama
Level 6 Contributor
256 reviews
37 helpful votes
Reviewed 4 days ago
NEW

Lost my daughter's javelin in a 2.5' PVC white tube well marked with identification details. The day before yesterday, I inquired and no luck and nothing from Copa yesterday or today. The other incident that was not very nice was when Copa held me up at the service desk for 30-45 minutes to check-in for no good reason. This check-in...

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International Economy Boston - Panama City

Helpful?
Thank Scott C
Centreville, Virginia
Level 1 Contributor
4 reviews
Reviewed 5 days ago
NEW

They were on time and very efficient. Actually served breakfast. They were on time and very attentive.Reliable would use them again.Making up 100 words is stupid. They were on time and very efficient. Actually served breakfast. They were on time and very attentive.Reliable would use them againThey were on time and very efficient. Actually served breakfast. They were on time...

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International Economy Washington DC - Panama City

Helpful?
Thank lambuhl
Trinidad
2 reviews
Reviewed 5 days ago
NEW

The flight crew were professional n very efficient, throrough with instructions in both languages. The inflight entertainment n food was good esp in comparison to what is being offered from other airlines...extra payment etc. Staff was cordial n accomodating without hesitation n they ensured that my needs n of others were met. Keep up the good work!

International Economy Port of Spain - Cancun
Helpful?
Thank Excursion23834590084
See travel tips for airlines
“Direct flight from San Juan to Panama.”
mariai963, 16 Nov 2018 | Read review
“We found seats number 1 no place for purse and less leg room prefer rows 2 or 3, more room.”
BarbaraY285, 15 Nov 2018 | Read review
“Just don't expect a lot and you will be alright.”
337jimr, 14 Nov 2018 | Read review
“Dont be fashionably late bcz they an on time airline”
Excursion23834590084, 13 Nov 2018 | Read review
“Be organized, sometimes the crew gets very busy and you dont get all the help you may need, !! Keep your had luggage organized .”
135susanav, 9 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About Copa Airlines
Panama flag carrier Copa Airlines (CM) is based in Panama City. The airline, which is part of the Star Alliance, offers non-stop flights to about 70 destinations in 30 countries in Central America, North America, South America and the Caribbean. Its fleet of aircraft is configured with two cabins: Business Class and Economy Class. The airline's hub is located at Panama City's Tocumen International Airport (PTY). Focus cities include Bogota's El Dorado International Airport (BOG), Guatemala City's La Aurora International Airport (GUA), San Jose, Costa Rica's Juan Santamaría International Airport (SJO) and Managua's Augusto C. Sandino International Airport (MGA).

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