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China Southern Airlines


3,084 reviews
Headquarters: 278 Jichang Road, Guangzhou 510405 China 011 86 95539 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,084 Reviews from our TripAdvisor Community

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3,084 reviews from our community

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Showing 2,238: English reviews
1 review
Reviewed yesterday
NEW
via mobile

Appalled by the shabby treatment our family with baby has just received en route from London to China. Tipped off the flight when boarding the leg from Amsterdam to China due to visa mix up. Nil assistance from the airline ground staff who then cancelled each leg RIGHT BACK to Auckland, NZ and said it was their problem. Now stranded...

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International Economy London - Beijing

Helpful?
Thank Judy M
Sydney, Australia
2 reviews
Reviewed 2 days ago
NEW

We weren't sure about this airline but we were very impressed. Lots of leg-room!! Staff attentive, meals good, would definitely recommend.

International Economy Sydney - Beijing
Helpful?
Thank BettyMurdoch
Level 5 Contributor
33 reviews
4 helpful votes
Reviewed 2 days ago
NEW
via mobile

I went on summer holiday to Bali and choose to use China Southern Airline. Tickets was a bit pricey, but the service was good.

Asia Economy Guangzhou - Denpasar
Helpful?
Thank Melissa B
Toronto, Canada
1 review
Reviewed 2 days ago
NEW

My flight was from Seoul to Toronto, with 1 stop over at Guangzhou in between. In-flight service was okay. Flight attendants were mostly courteous and welcoming. Everything in flight was satisfactory, except for a few attendants' communication in English wasn't efficient. After I arrived in Toronto, one of my checked baggage didn't arrive with the other bag in the airport....

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International Economy Seoul - Toronto

Helpful?
Thank soldkim
Edmonton, Canada
Level 3 Contributor
22 reviews
16 helpful votes
Reviewed 3 days ago
NEW

First time flier on China Southern. The plane was decent if a little outdated. Service was very pleasant and polite, much better than North American airlines. Flight attendants regularly cleaned the washrooms and circulated the cabin often. Meal trays were tidied up promptly, unlike most other airlines. However, very obvious cigarette smell coming from presumably the cockpit. Very concerning healthwise...

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International Economy Vancouver - Singapore

Helpful?
1 Thank Edmonton1976
Chandler, Arizona
Level 2 Contributor
5 reviews
Reviewed 3 days ago
NEW

We were pleasantly surprised that we had seats in the Business Class section. I'm not sure what we would have done if we were in Economy for the 12 hour flight. After flying with Qatar in economy, China Southern did not even compare. The plane seemed more run down and a bit dirtier. The food was okay and the crew...

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International Business Class Guangzhou - Los Angeles

Helpful?
Thank kayleighvaccaro
Perth, Australia
2 reviews
1 helpful vote
Reviewed 4 days ago
NEW
via mobile

Flew China Southern from Perth to Los Angeles. Very poor airline. Confiscated my power bank on the way back and left me a note in my luggage. Rifled through my goods and took my power bank. Even though the allowed it on the way to Los Angeles. Don't trust them. Maybe some staff sell them for profit. I don't know....

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International Economy Perth - Los Angeles

Helpful?
1 Thank deancoltman
Level 4 Contributor
37 reviews
7 helpful votes
Reviewed 4 days ago
NEW

Afternoon flight arrives in Jakarta around 8. A few things to Beware, 1. CZ tries force you use an automated check in system on arrival. It's very confusing and has a lot of (still) glitches, esp. With scanner, so try to avoid. 2. Don't sit in back of plane near toilet! Beware of seats 50 or higher. 3. That flight...

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Southeast Asia Economy Guangzhou - Jakarta

Helpful?
Thank P9287VAwilliamh
New York City, New York
1 review
Reviewed 4 days ago
NEW

The service was good. The flight was so long they only serve us only three times with no snacks. The food was also awful, There was no variety to the food selection. When asked for a bottle water, I was given a cup of water. There is no legroom or armrest for such a long flight. The seat was not...

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International Economy New York City - Bangkok

Helpful?
Thank mcpherson876
Evanston, Illinois
Level 3 Contributor
20 reviews
1 helpful vote
Reviewed 5 days ago
NEW

My flight was for 7:40 am departure so I arrived at 5:40 and stand in line until the check-in counter opened at 6 am. The check-in agent’s English is really good and I have no problem breezing through luggage check in and w/o speaking any Chinese. Security is also quite efficient with many open lines. The plane is a Boeing...

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Domestic Economy Wuhan - Beijing

Helpful?
1 Thank PhuVanTu
See travel tips for airlines
“Choose seats towards the rear where there are only 3 seats across the middle, which means 2 on the side are next to a wider aisle.”
BettyMurdoch, 19 Jul 2018 | Read review
“Check in lines move pretty fast coming and going with this airline, their efficient.”
P9287VAwilliamh, 17 Jul 2018 | Read review
“If possible, pack light and keep your luggage with you.”
PhuVanTu, 16 Jul 2018 | Read review
“Book from China”
teresapW6332HX, 16 Jul 2018 | Read review
“Book an aisle seat and pay an extra amount of money for leg room.”
Bhati, 15 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About China Southern Airlines
The world's sixth-largest passenger carrier, China Southern Airlines (CZ) operates non-stop flights to more than 190 destinations in China, across Asia, and to Europe, Oceania and North America. In total, the airline flies to 35 countries. A member of the SkyTeam alliance, the airline's primary hub is Guangzhou Baiyun International Airport (CAN). Secondary hubs are located at Chongqing Jiangbei International Airport (CKG), Beijing Capital International Airport (PEK) and Ürümqi Diwopu International Airport (URC). China Southern's fleet of aircraft includes a variety of configurations, including First Class, Business Class, Premium Economy Class and Economy Class.
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