We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

China Southern Airlines


3,825 reviews
Headquarters: 278 Jichang Road, Guangzhou 510405 China +86-95539 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

3,825 Reviews from our TripAdvisor Community

Write a Review

3,825 reviews from our community

Filter reviews by popular destinations:
All reviews Guangzhou Sydney London Beijing Los Angeles Amsterdam Bangkok Auckland Melbourne Brisbane New York City Manila Paris New Delhi Shanghai
Traveller rating
Cabin
  • (2,283)
  • (0)
  • (513)
  • (25)
Route
  • (2,183)
  • (249)
  • (227)
  • (107)
  • (51)
  • More
Language
  • More
Showing 2,824: English reviews
Atlanta, Georgia
Level 3 Contributor
13 reviews
2 helpful votes
Reviewed yesterday
NEW

I recently posted a review of the good experience we had flying China Southern from Beijing to Ho Chi Minh City. Unfortunately, our return from SGN back to PEK did not end so nicely. Because we experienced a great upgrade experience at the counter in Beijing we thought we'd get the same experience on our return flight form Ho Chi...

Date of travel: January 2019
More 
North Asia Economy Ho Chi Minh City - Beijing

Helpful?
Thank mslovemoney
Atlanta, Georgia
Level 3 Contributor
13 reviews
2 helpful votes
Reviewed yesterday
NEW

This was our first flight on China Southern. As Diamonds and Million Milers with Delta, we always look for opportunities to fly with SkyTeam partners when possible. We originally purchased economy seats for this trip and decided last minute to upgrade to a business class ticket. The business class cabin was older with a shared overhead tv monitor, with of...

Date of travel: January 2019
More 
Southeast Asia Business Class Beijing - Ho Chi Minh City

Helpful?
Thank mslovemoney
Christchurch, New Zealand
Level 5 Contributor
67 reviews
32 helpful votes
Reviewed yesterday
NEW

Overall a good airline ( we did 4 flights).We were told by one check in person, that we were allowed only 1 suitcase. Later we found out, we were allowed 2 suitcases (25kg each).Had to buy more cases !

Date of travel: January 2019
International Economy Christchurch - Bangkok
Helpful?
Thank F1yrod
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 2 days ago
NEW

Helpfull and friendly staff / flight attendants. Food was good. Plane was clean. Only 1 leg of flight had personal entertainment system. Beer was the only alcoholic beverage, no spirits.

Date of travel: January 2019
International Economy Cairns - Bangkok
Helpful?
Thank Daviiidddd
1 review
Reviewed 3 days ago
NEW

after travel to france and paying premimum economy we were put into ecomomy regardless .and flying home, flight was cancelled and put into economy with qantas and no refund given . our travel agent is still trying to sort it out to no avail. will never recomend.

Date of travel: April 2018
International Economy Brisbane - Paris
Helpful?
Thank Darryl S
1 review
Reviewed 5 days ago
NEW

bought economic plus, however just around week time, was nofitifed that there were no economic plus, and must take economic plus. took compaint about this down grade service. they can tell you different stories all the time and just did not want to do anything. Just before boarding the aircraft, the promised story is another not real. never try this...

Date of travel: December 2018
More 
International Economy Auckland - Guangzhou

Helpful?
Thank tempbruce
Nairobi, Kenya
2 reviews
Reviewed 5 days ago
NEW

the flight to china and the connecting to bangkok was very good! the food was excellent for plane food standards and the plane was very clean and everything was on time. HOWEVER the way back was a mess. we had a small connection in china again before coming to nairobi. but the flight was bangkok was delayed which almost made...

Date of travel: December 2018
More 
International Economy Nairobi - Bangkok

Helpful?
Thank kenyanonholiday
New York City, New York
Level 1 Contributor
2 reviews
2 helpful votes
Reviewed 6 days ago
NEW

The service was very good and the flight crew were very nice. The food was also very good, especially any of the noodle dishes. The seats were comfortable and the crew kept the bathrooms clean which is always appreciated on a long flight.

Date of travel: December 2018
International Business Class New York City - Penang
Helpful?
Thank AHerens
Portland, Oregon
Level 5 Contributor
52 reviews
43 helpful votes
Reviewed 6 days ago
NEW

Oregon to Sri Lanka is an incredibly long flight on any airline - average flight time of 34-38 hours. Having spent that much time on China Southern I feel pretty confident in my ability to provide a fair review. The Good: the price of tickets was several hundred dollars less than the next option. Also we are able to get...

Date of travel: December 2018
More 
International Economy Portland - Colombo

Helpful?
3 Thank sarah c
Saint Paul, Minnesota
Level 4 Contributor
35 reviews
13 helpful votes
Reviewed 6 days ago
NEW

The flight from Guangzhou to New York was just over 14 hours. Before the flight I was able to spend time in the airline lounge, which was pleasant. This flight leaves at 1:30am so I was at the airport during a quiet time. Due to the overnight departure of the flight, the first meal was served seven hours into the...

Date of travel: January 2019
More 
International Business Class Guangzhou - New York City

Helpful?
Thank 919MichaelD
See travel tips for airlines
“For upgrades book well in advance with a China Southern Agent in Beijing, or over the phone.”
mslovemoney, 22 Jan 2019 | Read review
“get refund and choose another airline”
tempbruce, 18 Jan 2019 | Read review
“Bring your own food and check out my review for layover accomodations”
sarahzena, 17 Jan 2019 | Read review
“need to upgrade the plane who can have a wide seat and monitor in each seat”
viviazwar, 16 Jan 2019 | Read review
“Not Recommended”
the_ramen_king, 16 Jan 2019 | Read review
Show next 5 travel tips 5 of 10
About China Southern Airlines
The world's sixth-largest passenger carrier, China Southern Airlines (CZ) operates non-stop flights to more than 190 destinations in China, across Asia, and to Europe, Oceania and North America. In total, the airline flies to 35 countries. A member of the SkyTeam alliance, the airline's primary hub is Guangzhou Baiyun International Airport (CAN). Secondary hubs are located at Chongqing Jiangbei International Airport (CKG), Beijing Capital International Airport (PEK) and Ürümqi Diwopu International Airport (URC). China Southern's fleet of aircraft includes a variety of configurations, including First Class, Business Class, Premium Economy Class and Economy Class.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

872 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (872)
Viewed
Food and Drink (158)
Viewed
View from Window (72)
Viewed
Onboard Feature (49)
Viewed
Seat (61)
Viewed
Airport (105)
Viewed
Cabin (97)
Viewed
Our fleet (10)
Viewed
Airline Lounge (16)
Viewed
Other (304)