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China Eastern Airlines


3,822 reviews
Headquarters: 2nd Floor Citibank Tower No. 33 Shanghai Huayuanshiqiao Road, Shanghai 201202 China +86-95530 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,822 Reviews from our TripAdvisor Community

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3,822 reviews from our community

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Showing 2,410: English reviews
East Setauket, New York
Level 5 Contributor
54 reviews
31 helpful votes
Reviewed yesterday
NEW

the worst food of any airline I have ever flown. The seating is cramped and the staff was not very friendly

Date of travel: January 2019
International Economy New York City - Shanghai
Helpful?
Thank Martin B
London, United Kingdom
Level 6 Contributor
353 reviews
207 helpful votes
Reviewed yesterday
NEW
via mobile

I fly from Hkg to shanghai. The plane was close to an hour delay but there was no explanation. Online check in was smooth. The plane is old and at some places can be cleaned better. Not all stewardess on the plane understand English. Even when I say noodles. I have to repeat several times before he understood. The plane...

Date of travel: February 2019
More 
North Asia Economy Hong Kong - Shanghai

Helpful?
Thank EastmeetsWestAB
Tagbilaran City, Philippines
Level 3 Contributor
20 reviews
2 helpful votes
Reviewed 2 days ago
NEW

I Spoke to soon on my last reveiw. I found some my props were boken in my check in bag on the trip to LA. I'm a magician so my stuff looks different but not dangerous and there was no need to do what they did. It was a mess. On the way back I had a full unopened bottle...

Date of travel: January 2019
More 
International Economy Los Angeles - Cebu Island

Helpful?
Thank Coolmagicguy
Level 6 Contributor
486 reviews
111 helpful votes
Reviewed 3 days ago
NEW

The check in process was fast and easy. Our flight was delayed due to weather and we were properly informed. Once we boarded, the flight was pleasant. Seats were comfortable and flight crew is friendly.

Date of travel: July 2018
Domestic Economy Beijing - Xi'an
Helpful?
Thank Betty C
Fort Lauderdale, Florida
Level 6 Contributor
187 reviews
40 helpful votes
Reviewed 3 days ago
NEW

I flew China Eastern via an A320 aircraft in coach class from Xi’an to Shanghai. The flight attendants who I encountered were very friendly and spoke English fairly well. My seat was comfortable and it offered pretty good legroom. Our 2.5 hour flight was a night flight departing at 9pm, so only beverages were served. Coffee, tea, cola and a...

Date of travel: February 2019
More 
Domestic Economy Xi'an - Shanghai

Helpful?
Thank RickFLL
1 review
Reviewed 4 days ago
NEW
via mobile

I was flying from Orlando to Chicago for my connection flight to Ho chi Minh City. Our first flight was with United Airline and it was delay due to the weather. I arrived at the Chicago airport more than one hour before my next flight with China Eastern airline. I tried to check in for my flight but the ground...

Date of travel: January 2019
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International Economy Orlando - Ho Chi Minh City

Helpful?
Thank quinta2019
Level 2 Contributor
9 reviews
3 helpful votes
Reviewed 5 days ago
NEW
via mobile

I travelled London to Sydney return (layover at Shanghai). This was my first time travelling China Eastern and I was impressed by the service before flying and during the flight. I would recommend communicating any pre-flight queries by email. It is difficult to get through by phone but all my emails were responded to quickly and politely. Pros: - New,...

Date of travel: February 2019
More 
International Economy London - Sydney

Helpful?
1 Thank Hannah D
Los Angeles
Level 2 Contributor
8 reviews
7 helpful votes
Reviewed 5 days ago
NEW

The plane is big and comfortable. Service and attention to detail is good. Food and drinks was good.

Date of travel: January 2019
International Business Class Los Angeles - Shanghai
Helpful?
Thank active88
Hong Kong, China
Level 6 Contributor
89 reviews
26 helpful votes
Reviewed 5 days ago
NEW
via mobile

I tried to reschedule my flight from PVG to HKG calling their Shanghai office. They were unable to do that on the phone and told me if i want a refund i need a bank account in china, although i had paid by Visa card they are unable to process international credit card refunds or make rebookings using international credit...

Date of travel: February 2019
More 
Asia Business Class Shanghai - Hong Kong

Helpful?
Thank SailorSaki-HK
Level 4 Contributor
34 reviews
8 helpful votes
Reviewed 6 days ago
NEW

This was a "red eye" flight, departing at 1:20 am. I was looking a cheaper fare to fly. This flight's price jumped irradically, from $120 to $50, then to $400+. I was lucky enough to snatched one at low price. But I need to take a bus from Hongqiao to Pudong, which luckily there was direct shuttle for $5 and...

Date of travel: January 2019
More 
Domestic Economy Shanghai - Shenzhen

Helpful?
Thank KevinG7343
See travel tips for airlines
“Try this red eye flight for the lowest price possible”
KevinG7343, 13 Feb 2019 | Read review
“Do your homework. Business class rows 6 and 7 are the way to go on this aircraft.”
stevenkG6305CD, 13 Feb 2019 | Read review
“Buy some snacks from before boarding.”
sergek424, 12 Feb 2019 | Read review
“Check the board for changes which may occur in flight times and gates.”
clairely2016, 7 Feb 2019 | Read review
“See if travel agent can prebook your seat, we ended up in the middle of four people with those that would not let us out”
F4003GWpatriciab, 3 Feb 2019 | Read review
Show next 5 travel tips 5 of 10
About China Eastern Airlines
Based at Shanghai Hongqiao International Airport (SHA), China Eastern Airlines (MU) offers regional, domestic and international flights to more than 200 destinations across Asia, Europe, Oceania, Africa and North America. The airline, which is a member of the SkyTeam alliance, is the second largest passenger airline in China. The airline's fleet includes all-Economy Class aircraft, two-cabin aircraft (Business Class and Economy Class) and three-cabin aircraft (First Class, Business Class and Economy Class). China Eastern also has hubs at Shanghai Pudong International Airport (PVG), Xi'an Xianyang International Airport (XIY) and Kunming Changshui International Airport (KMG).
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