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China Eastern Airlines


1,804 Reviews
Headquarters: 2nd Floor Citibank Tower No. 33 Shanghai Huayuanshiqiao Road, Shanghai 201202 China +86-95530 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,804 Reviews from our TripAdvisor Community

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1,804 reviews from our community

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Showing 1,039: English reviews
Level 3 Contributor
2 reviews
Reviewed 2 days ago
NEW
via mobile

THIS AIRLINE SUCKS. Their policy is against the customers and the flight crew does not care for the customers. No accommodations or food for flight delayed. This airline is the worst airline ever ! Don't take it !

North Asia Economy Hiroshima - Shanghai
Helpful?
Thank Tanguy L
London, United Kingdom
Level 5 Contributor
86 reviews
37 helpful votes
Reviewed 2 days ago
NEW

I flew with this company 4 times during the past 3 weeks and my outward journey was business class and I have no complaints about the service ,food or seating BUT the internal flights were all delayed and not very comfortable. My return flight was in Economy and I am afraid that the service was not up to the standard...

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International Business Class London - Shanghai

Helpful?
Thank bgee123
Canberra ACT
Level 6 Contributor
221 reviews
159 helpful votes
Reviewed 3 days ago
NEW

We flew from Sydney to Shanghai in economy class and I have reviewed this flight in an earlier review. On the way back we had booked business class as the flight was much longer due to a stopover in Nanjing. Our flight was due to depart at 3.50 pm from Beijing but left 80 minutes late due to air traffic...

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International Business Class Beijing - Sydney

Helpful?
1 Thank rovingrabbit2
Level 3 Contributor
10 reviews
Reviewed 3 days ago
NEW

if you dont encounter flight delays for this airline, i will say that the service, seat, food & cleanliness on the plane were above average. but this airline is well known for flight delays, i didnt know until my china colleagues told me about them.. in china, if there are issues with air traffic control or bad weather, all flights...

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North Asia Economy Singapore - Shanghai

Helpful?
Thank Ying Ying Y
Greater Sydney, Australia
Level 6 Contributor
110 reviews
40 helpful votes
Reviewed 4 days ago
NEW

The Business Class seating configuration is one of my favorites - 1 + 2 + 1. It means if you can get a window seat, you will have undisturbed privacy to work, eat, or sleep - without having a neighbor. However, the seating itself appears & feels very dated. The electrics are slow, the features standard & nothing special -...

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International Business Class Beijing - Sydney

Helpful?
Thank David W
Level 5 Contributor
57 reviews
17 helpful votes
Reviewed 4 days ago
NEW

I was a little apprehensive about these flights after reading the Trip Advisor reviews, but I couldn't have been more pleasantly surprised with my experience on China Eastern. We recently flew them from JFK to Hong Kong and back (with layovers in Shanghai), and all four flights were a pretty good experience. The long haul flight from JFK - Shanghai...

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International Economy New York City - Hong Kong

Helpful?
1 Thank Megan R
Melbourne, Australia
Level 5 Contributor
55 reviews
31 helpful votes
Reviewed 5 days ago
NEW

The usual slow process of checking in and security checks applies here. Be patient, they hand scan EVERYONE! The list of items to be removed prior to bag scanning is long and includes umbrellas. Our flight was delayed about an hour, that combined with the very long taxiing required at both ends puts the flight even later. At least we...

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Domestic Economy Xi'an - Shanghai

Helpful?
Thank Rowan B
Perth, Australia
Level 6 Contributor
792 reviews
233 helpful votes
Reviewed 6 days ago
NEW

The flight boarded on time although the we left Pudong twenty minutes late. The plane was parked at a hard stand, about 10 minutes by bus from the gate - we also parked on a hard stand after landing in Beijing - I guess this was the only downside which is beyond China Easterns control. The A330 was full -...

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Domestic Economy Shanghai - Beijing

Helpful?
1 Thank PAC6917
Canberra ACT
Level 6 Contributor
221 reviews
159 helpful votes
Reviewed 6 days ago
NEW

Our flight was from Sydney to Shanghai and due to depart at 11am. At check in our desk clerk (an Aussie) indicated we had the two seats near the window we had requested. The plane was an Airbus with a 2-4-2 seating configuration so we were greatly disappointed when we got middle row seats despite having requested the two seater...

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International Economy Sydney - Shanghai

Helpful?
2 Thank rovingrabbit2
Sao Paulo, SP
Level 5 Contributor
77 reviews
10 helpful votes
Reviewed 6 days ago
NEW

this must be one of the bad airlines in the world , but at my flight it was on time In the first cabin was no intertwinement aboard leg room bad , and seat clean and comfort was bellow avaregae

Domestic First Class Wuxi - Beijing
Helpful?
Thank cassioaf
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See travel tips for airlines
“its all about luck”
621yingyingy, 23 Sep 2017 | Read review
“Travel Business Class if you are able to.”
davidwJ3214CA, 22 Sep 2017 | Read review
“pack snacks, the food isn't anything great!”
S8841DHmeganr, 22 Sep 2017 | Read review
“window and aisle seats would be my preference”
rovingrabbit2, 20 Sep 2017 | Read review
“don t flight”
cassioaf, 20 Sep 2017 | Read review
Show next 5 travel tips 5 of 10
About China Eastern Airlines
Based at Shanghai Hongqiao International Airport (SHA), China Eastern Airlines (MU) offers regional, domestic and international flights to more than 200 destinations across Asia, Europe, Oceania, Africa and North America. The airline, which is a member of the SkyTeam alliance, is the second largest passenger airline in China. The airline's fleet includes all-Economy Class aircraft, two-cabin aircraft (Business Class and Economy Class) and three-cabin aircraft (First Class, Business Class and Economy Class). China Eastern also has hubs at Shanghai Pudong International Airport (PVG), Xi'an Xianyang International Airport (XIY) and Kunming Changshui International Airport (KMG).
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