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Cebu Pacific Air


2,170 reviews
Headquarters: Domestic Road Barangay 191 Zone 20, Pasay, Luzon 01301 Philippines +63-2-7020-888 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,170 Reviews from our TripAdvisor Community

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2,170 reviews from our community

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Showing 1,770: English reviews
St Albans, United Kingdom
Level 5 Contributor
53 reviews
29 helpful votes
Reviewed yesterday
NEW

This was our second return flight with Cebu Pacific. We found the staff friendly and efficient and the planes modern and comfortable. Greater snack options would have been welcome on the flight. Interestingly, the air crew hold a short quiz mid flight and offer prizes for correct answers. Interesting idea that I haven't seen any other airlines doing, although I...

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Domestic Economy Manila - Puerto Princesa

Helpful?
Thank ClareVS
Pasig
Level 1 Contributor
4 reviews
Reviewed 2 days ago
NEW

recommended for people who are budgeted. book on-line for your set budget. carry only necessary stuff to avoid inconvenience.

Domestic Economy Manila - Davao City
Helpful?
Thank L9743HPsusang
Sydney, Australia
Level 4 Contributor
22 reviews
8 helpful votes
Reviewed 2 days ago
NEW

i always fly with cebpac always impressed by their plane staff check in counter services. you can buy snacks during the flight for a reasonable prices. will continue to fly with you guys in the near future.

Southeast Asia Economy Bangkok - Manila
Helpful?
Thank DEEJAY0111
Manila, Philippines
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed 2 days ago
NEW

The flight from Manila to Hanoi was great! Smooth transition from Immigration to Checkin in NAIA Terminal 3. Flight going out of Hanoi was terrible. There is no checkin service for no baggage. The checkin took 1.5 hours because the Ground Crew don't know what they are doing. Delayed flight for more than 3 hours without any meal given to...

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Southeast Asia Economy Manila - Hanoi

Helpful?
Thank brianmadrid2018
Quezon City, Philippines
Level 4 Contributor
42 reviews
5 helpful votes
Reviewed 3 days ago
NEW

9:50 am The boarding ticket says we should boardby 9:50 AM. 10:10 am It was 10:10 when I approached the transportation officer, to at least inform passengers of the obvious delay. No action. 10:20 am I went to the ground crew of CebuPac to inform them THEY NEED to say somethingabout the delay, not even theneed to apologize. Looks like...

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Domestic Economy Bohol Island - Manila

Helpful?
Thank PulsoIIlocano
Calamba, Philippines
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed 3 days ago
NEW

Our family always choose cebpac in our travels. Aside from we can afford it, their services are friendly. Actually based on our experiences for the last two years, cebpac has friendlier services and very convenient for us because we leave our car in the parking lot of Terminal 3 NAIA airport... we had the chance to fly to Zamboanga City...

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Domestic Economy Manila - Zamboanga City

Helpful?
Thank maryraineldajane2018
Cebu City, Philippines
Level 6 Contributor
142 reviews
19 helpful votes
Reviewed 4 days ago
NEW

Upon boarding the aircraft, the interior was very hot and it wasn't until the plane was up in the air that it started to cool down. Very basic, no frills flight.

Domestic Economy Legazpi - Cebu Island
Helpful?
Thank gibot143
Manila, Philippines
Level 5 Contributor
69 reviews
8 helpful votes
Reviewed 4 days ago
NEW

For our babymoon, we went to HK (for Disneyland) and Macao (for Dreamworks). It would have been more efficient if we opted for PAL or Air Macao on our way home from Macao. We thought booking a roundtrip ticked was more cost-efficient. We didn't know the airport terminal where Cebu Pacific was didn't have access to the airport ferry and...

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Asia Economy Manila - Hong Kong

Helpful?
Thank Sunshineinthecity22
Philippines
Level 6 Contributor
109 reviews
28 helpful votes
Reviewed 4 days ago
NEW

Cebu Pacific makes no apologies if they don't have food for you on the lunch cart. They don't have blankets, so bring your own jacket. But, the price is okay-lang.

North Asia Economy Manila - Fukuoka
Helpful?
Thank Tim S
Philippines
Level 6 Contributor
400 reviews
424 helpful votes
Reviewed 5 days ago
NEW

We were on the Cebu Pacific flight from Narita to Manila last June 16, 2018. Weather wasn't that great, but we landed ahead of schedule. This is our 8th flight this year alone. Thanks, Monika, for listening and being kind. Not that I expect you to remember us, but my husband was wearing a straw hat. We wish you the...

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Southeast Asia Economy Tokyo - Manila

Helpful?
Thank mzzyap8
See travel tips for airlines
“book early to get the best price, check in early to get the desired seat.”
L9743HPsusang, 21 Jun 2018 | Read review
“If you need to be on time, tryto find another plane.”
PulsoIIlocano, 20 Jun 2018 | Read review
“Dumaguete City, Australia”
maryraineldajane2018, 20 Jun 2018 | Read review
“Just be prepared. Do not expect a lot.”
Nephilim72, 17 Jun 2018 | Read review
“It doesn't matter how early you get to the airport, ready your running shoes for last minute gate reassignment!”
BobbyD46, 17 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About Cebu Pacific Air
Cebu Pacific (5J) is a low-cost carrier based in the Philippines. Headquartered in Manila, the airline has hubs at Ninoy Aquino International Airport (MNL), Mactan-Cebu International Airport (CEB), Clark International Airport (CRK), Kalibo International Airport (KLO), Francisco Bangoy International Airport (DVO) and Iloilo International Airport (ILO). Cebu Pacific flies to 34 domestic destinations and 30 international destinations in 19 countries in Asia, Australia, the Middle East and USA. Its fleet of 57 aircraft includes Airbus and ATR planes configured with all-Economy Class seating.

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