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Cebu Pacific Air


2,831 reviews
Headquarters: Domestic Road Barangay 191 Zone 20, Pasay, Luzon 01301 Philippines 011 63 2 702 0888 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,831 Reviews from our TripAdvisor Community

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2,831 reviews from our community

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Showing 2,301: English reviews
Melksham, United Kingdom
Level 6 Contributor
346 reviews
139 helpful votes
Reviewed 3 days ago
NEW

We were very tired, having travelled from Dunedin (NZ) via Wellington, Melbourne, and Singapore. But the flight left on time. To our surprise, the plane was only 2/3 full and I was able to transfer to a window seat to enjoy a spectacular sunset.

Date of travel: March 2019
Domestic Economy Manila - Davao City
Helpful?
Thank SimonDabbs
Melksham, United Kingdom
Level 6 Contributor
346 reviews
139 helpful votes
Reviewed 3 days ago
NEW

It's pretty typical to have a delay on Cebu Pac, so good thing we allowed extra time. The flight was smooth and uneventful.

Date of travel: February 2019
Domestic Economy Davao City - Manila
Helpful?
Thank SimonDabbs
Paris, France
2 reviews
1 helpful vote
Reviewed 3 days ago
NEW
via mobile

Their flights are habitually delayed and the management is not doing anything about it. Last January 2019, a 7pm flight was delayed to 10pm to 2am and finally to 4am the next day. Proper accommodation was not offered until the announcement of the third delay. Manager attributedvthe delay to domino effect, meaning the impact of earlier flights. Hence a prior...

Date of travel: March 2019
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Domestic Economy Iloilo City - Manila

Helpful?
Thank WarrenBacorro
Davao City, Philippines
2 reviews
Reviewed 4 days ago
NEW

I got on a Cebu Pacific flight from Manila to Davao on February 27, 2019. We were told that the flight was delayed for about an hour and a half and worse is, had to transfer from Terminal17 to first floor teminal. For many times flying with CP in late 2018 and 2019, I experienced pilots who are worst in...

Date of travel: February 2019
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Domestic Economy Manila - Davao City

Helpful?
Thank DayTrip68585211611
Level 2 Contributor
7 reviews
2 helpful votes
Reviewed 5 days ago
NEW
via mobile

On the last day of February we boarded the scheduled flight to Singapore, originally quite on time. The plane pushed back from the gate when the pilot announced a technical problem. We had to disembark during the repair of supposedly one hour and a half. 45 minutes (!) we boarded again. Push back, brake down with the same problem. Disembark,...

Date of travel: February 2019
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Southeast Asia Economy Angeles City - Singapore

Helpful?
1 Thank FelixA793
Riyadh, Saudi Arabia
Level 1 Contributor
3 reviews
Reviewed 5 days ago
NEW
via mobile

It is quit possibly the worst airlines I have traveled with for so many different reasons: - We were in the airplane for 2 hours before it took off! 2 hours sitting down waiting for the plane to take off! - 10 hours flight from MNL to DXB and no meals are served! You have to pay for them couple...

Date of travel: March 2019
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International Economy Manila - Dubai

Helpful?
Thank Zeyad86
Makati, Philippines
Level 3 Contributor
14 reviews
6 helpful votes
Reviewed 5 days ago
NEW
via mobile

Bought 8 tickets thru snap sale For mnl-ngo-osa-mnl. So awesome. Cheap tickets afforded us to visit some more places in Kyushu. Hoping to buy another, routes thru snap sale...

Date of travel: March 2019
North Asia Economy Manila - Nagoya
Helpful?
Thank kotchok
1 review
Reviewed 6 days ago
NEW

Ill check for a cheapest air fare from a great deal from different airlines within philippines. its easiest way to check details and book your choice.

Date of travel: March 2019
Domestic Economy Manila - Bacolod
Helpful?
Thank irenebayhon
Lee-on-the-Solent, United Kingdom
Level 4 Contributor
34 reviews
10 helpful votes
Reviewed 6 days ago
NEW

I couldn’t understand why my Butt was hurting on a 3 hour flight about halfway through, I got up inspect my seat and realised the cushion was about 25mm thick about a third of most airlines. Dont worry about comfort just keep the price low

Date of travel: February 2019
Southeast Asia Economy Manila - Bangkok
Helpful?
Thank nellyboy2015
Brekstad, Norway
1 review
Reviewed 1 week ago via mobile

Our flight got canceled when we arrived at the check in counter. So instead of flying directly to cebu we were rerouted via Manila so our 1 hour travel suddenly extended to 1 day. Nice to waste your vacation sitting at the airport when you have been waiting a year for your vacation... Will definitely avoid cebu pacific in the...

Date of travel: March 2019
More 
Domestic Economy Davao City - Cebu Island

Helpful?
Thank sinnjer2019
See travel tips for airlines
“Allow at least an hour extra time”
SimonDabbs, 16 Mar 2019 | Read review
“choose your best choice”
irenebayhon, 13 Mar 2019 | Read review
“terminal 3 Manila, the worst check in experience,you have to queue outside the airport,luggage scanned prior to entering, come early”
nellyboy2015, 13 Mar 2019 | Read review
“Fly with PAL”
rollymagpayo, 12 Mar 2019 | Read review
“Pay for an extra for a window exit row seat”
sirbaden, 10 Mar 2019 | Read review
Show next 5 travel tips 5 of 10
About Cebu Pacific Air
Cebu Pacific (5J) is a low-cost carrier based in the Philippines. Headquartered in Manila, the airline has hubs at Ninoy Aquino International Airport (MNL), Mactan-Cebu International Airport (CEB), Clark International Airport (CRK), Kalibo International Airport (KLO), Francisco Bangoy International Airport (DVO) and Iloilo International Airport (ILO). Cebu Pacific flies to 34 domestic destinations and 30 international destinations in 19 countries in Asia, Australia, the Middle East and USA. Its fleet of 57 aircraft includes Airbus and ATR planes configured with all-Economy Class seating.

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