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Cathay Pacific


11,635 reviews
Headquarters: 9F Central Tower 8 Scenic Road Lantau, Hong Kong China 011 852 2747 3333 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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11,635 Reviews from our TripAdvisor Community

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11,635 reviews from our community

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Showing 8,221: English reviews
Hong Kong, China
Level 6 Contributor
82 reviews
52 helpful votes
Reviewed yesterday
NEW
via mobile

The airline simply moved our seats at last minute without informing us at all, despite the fact that we had already selected our preferred seats during online checkin. We had encountered the same issue on previous occasions. The worst being downgraded our class without prior notification. Their explanation, when being confronted, had always been that the plane model had changed....

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Asia Business Class Taipei - Hong Kong

Helpful?
Thank Dedungey
1 review
Reviewed yesterday
NEW

Cathay Pacific employees are amazing! I left my camera on the plane and one of the employees ran with me to the airplane in order to retrieve it. Exceptional! Wow! Fly Cathay Pacific for excellent customer service!!!!! P.S. They also give out ice cream on the flight

International Economy Chicago - Sydney
Helpful?
Thank Paulina M
Melbourne, Australia
Level 3 Contributor
24 reviews
8 helpful votes
Reviewed 2 days ago
NEW

Very clean and comfortable flight in brand new A350-1000 aircraft. Aircraft has ample overhead storage. Friendly and good customer service on board. Small irritation upon checking baggage in. Had booked bulk head seat (window & aisle) and confirmed via Online check in. At counter advised aircraft had changed, and allocated new seat aisle & middle some 5 rows back from...

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Asia Economy Manila - Hong Kong

Helpful?
Thank Wolfgang F
Wollongong, Australia
Level 6 Contributor
398 reviews
112 helpful votes
Reviewed 2 days ago
NEW

Our overnight flight from Sydney to Hong Kong was a vast improvement on our previous flight four days before from Bangkok to Hong Kong. Service was good with hot towels and preflight drinks offered, and good food and wine service during the flight. There was reasonable inflight movies offered too. Our only problem was that one of our seats did...

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International Premium Economy Hong Kong - Sydney

Helpful?
Thank OpaMarnie
Wollongong, Australia
Level 6 Contributor
398 reviews
112 helpful votes
Reviewed 2 days ago
NEW

Premium economy for this relatively short leg of our trip was frankly not worth the money. No pre flight drinks were offered and service was minimal. We would have been better off paying for an extra leg room seat in economy!

Asia Premium Economy Bangkok - Hong Kong
Helpful?
Thank OpaMarnie
Los Angeles, California
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed 2 days ago
NEW

I love flying Cathay as the seats are fine, the food in economy is fairly good, the movies are first rate and I love the fact they have great British dramas on the TV channels. The attendants are all very polite and its is first rate even in economy,,Singapore is another great airline!

International Economy Los Angeles - Penang
Helpful?
Thank Coastal56896895481
Level 2 Contributor
6 reviews
Reviewed 2 days ago
NEW

Excellent service , every request for comfort items ,food and drinks were catered for immediately , staff very friendly and helpful , information for assistance in regarding future flights was arranged for us without any trouble. Seating was comfortable , entertainment was good.

International Economy Melbourne - Hong Kong
Helpful?
Thank AlfredP31
Level 1 Contributor
3 reviews
7 helpful votes
Reviewed 2 days ago
NEW
via mobile

The queue was too long because they were not enough toilets. Why do airlines do this? They do it to fit more seats in the plane. Keep the toilets and charge customers slightly higher prices ffs.

International Premium Economy London - Hong Kong
Helpful?
Thank kob115
Melbourne, Australia
Level 6 Contributor
305 reviews
48 helpful votes
Reviewed 2 days ago
NEW
via mobile

Buying virtually the last seat on the plane, i was given a middle seat in economy. Luckily this is one of there older planes which is still 9 abreast and therefore a little more room (there newer planes have 10 abreast and the seats are tiny). The flight was packed. Service was fine. Luckily got a little sleep

International Economy Hong Kong - Melbourne
Helpful?
Thank Melbguy3805
Melbourne, Australia
Level 6 Contributor
305 reviews
48 helpful votes
Reviewed 2 days ago
NEW
via mobile

My first time in business class and its much more comfortable. The food is so much better in business. More seat space, your own personal space, bigger screen for movies, flat bed, better food are all things you experience in business. Highly recommend although expensive

International Business Class Milan - Hong Kong
Helpful?
Thank Melbguy3805
See travel tips for airlines
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“Pick a different airline!!”
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“be nice to the ticket counter agents”
Coastal56896895481, 17 Nov 2018 | Read review
“just wear comfortable clothes .”
AlfredP31, 17 Nov 2018 | Read review
“Pay more for this airline”
daisyl516, 17 Nov 2018 | Read review
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About Cathay Pacific
Cathay Pacific is an international airline based in Hong Kong that was founded in 1946. A founding member of the oneworld alliance, Cathay Pacific is currently the world's fifth largest airline and it flies to over 190 destinations across Asia, Oceania, Europe, Africa and North America. Cathay Pacific is well known for the 7 lounges it operates at Hong Kong International Airport for premium cabin passengers, Silver, Gold, and Diamond members from the Marco Polo Club, Cargo Clan Elite members. Oneworld Frequent Flyers also have access to certain Cathay Pacific's lounges at the Hong Kong International Airport.

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