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Cape Air


142 Reviews
Headquarters: 660 Barnstable Road, Hyannis, MA 02601 +1-800-227-3247 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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142 Reviews from our TripAdvisor Community

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142 reviews from our community

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Showing 139: English reviews
Fort Myers, Florida
Level 6 Contributor
115 reviews
30 helpful votes
Reviewed 6 days ago
NEW
via mobile

USER BEWARE!!!! I booked a flight on Cape Air (Hahn Air) to locations that were devistated by hurricane Irma and Juan. Even w that, Cape Air did not provide a refund. I get very discouraged when companies care more about the almighty dollar than the customer!

Domestic Economy St. Croix - St. Thomas
Helpful?
Thank BridgTom
Hickory, North Carolina
Level 2 Contributor
9 reviews
1 helpful vote
Reviewed 2 weeks ago

Ticket agt suggested I let 3 people on before me, so I didn't get the seat behind pilot..good call. It was very noisy, on return trip I brought ear plugs. Flight up great, coming back a little rough on entering Boston...did not know planes could fly on an angle and still land! It was super cold and I am sure...

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Domestic Economy Boston - Augusta

Helpful?
Thank Karen1830
Ogdensburg, New York
Level 6 Contributor
91 reviews
24 helpful votes
Reviewed 2 weeks ago

We live far away from any major airport, so when the Cape air commuters flight was started it made winter travel easy. It’s much safer to fly,then drive to Boston. The flight was on time, polite staff, no problems. Cost was great.

Domestic Economy Ogdensburg - Boston
Helpful?
Thank Virginia S
Martinez, Georgia
Level 5 Contributor
77 reviews
31 helpful votes
Reviewed 3 weeks ago via mobile

Our September 2017 flight from ACK to Boston Logan was cancelled due to fog. We are still waiting, over 3 months later for our $600 refund from Cape Air!!! They never return our calls or e-mails! These guys are crooks! Kinda doubt Cape Air is financially viable--probably doesn't bode well for their aircraft maintenance either! We'd just like the $600...

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Domestic Economy Nantucket - Boston

Helpful?
1 Thank cwsams
Satellite Beach, Florida
Level 6 Contributor
81 reviews
24 helpful votes
Reviewed 3 weeks ago

Great little plane for the short flight. Don't need rental car to get from Portland or Boston. The staff is super ,nice little gourmet restaurant on the premises while you wait for take off time. Reasonable prices for food and flight . 79. from Boston to Rockland, can't get an uber for that or a rental. Love it.

Domestic Economy Boston - Rockland
Helpful?
Thank FriendlyFaceBridget
Scottsdale, Arizona
Level 3 Contributor
8 reviews
Reviewed 4 weeks ago

Both of my flights were cancelled! Couldn't even get on this plane. Resulting in missed flights and hundreds of dollars spent.

Domestic Economy Phoenix - Kirksville
Helpful?
Thank Rebecka R
Friendship, Maine
Level 3 Contributor
15 reviews
5 helpful votes
Reviewed 3 December 2017

This airline has always been on time and very professional. Great pilots! The views from the air are breathtaking.

Domestic Economy Rockland - Boston
Helpful?
Thank Quita1961
Norwood, New York
Level 5 Contributor
43 reviews
15 helpful votes
Reviewed 1 December 2017

We've traveled Cape Air many times mostly from Massena, NY to Boston via Albany, NY. This time we flew from Saranac Lake which is 1 1/2 to 2 hour straight flight. It's a nice small airline, fair prices, older fleet, and a plethora of pilots. The worse part of any flight is getting placed behind the pilot seats (second row)....

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Domestic Economy Saranac Lake - Boston

Helpful?
Thank sunflower67
Prescott, Canada
Level 4 Contributor
28 reviews
12 helpful votes
Reviewed 1 December 2017

We flew in a 9 person prop plane from Ogdensburg to Albany and then the same plane to Boston. There were some severe turbulence but the pilot handled it well and all 4 landings were perfect.

Domestic Economy Ogdensburg - Boston
Helpful?
Thank Rick O
Mississauga, Canada
Level 3 Contributor
24 reviews
4 helpful votes
Reviewed 1 December 2017

Flew from Beef Island (Tortola) to Puerto Rico a few weeks ago. A bit unnerving when they ask you you're body weight at check-in, but I knew this would be small plane. Flight was on-time and no issues, very pleased with the convenience compared to taking a water taxi to a larger island, and great views.

Caribbean Economy Tortola - San Juan
Helpful?
Thank GlenSinclair
See travel tips for airlines
“take ear plugs or a good head set..real noisy”
Karen1830, 1 Jan 2018 | Read review
“book early, they are very accommodating though, can't fly if weather isn't clear so have back up plan.”
FriendlyFaceBridget, 23 Dec 2017 | Read review
“The price is right if you are prepared for bare bones and possible turbulence.”
ricko782, 1 Dec 2017 | Read review
“If you're nervous about small aircraft, don't fly out of Tortola.”
GlenSinclair, 1 Dec 2017 | Read review
“Everything other than a small handheld item goes into the cargo compartment.”
E2260HCjohnc, 1 Dec 2017 | Read review
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About Cape Air
Massachusetts-based Cape Air (9K) operates regional flights in the Northeastern United States, Midwest, Montana, the Caribbean and Micronesia. The airline's hubs include Barnstable Municipal Airport (HYA), Luis Muñoz Marín International Airport (SJU), Boston Logan International Airport (BOS), Lambert-St. Louis International Airport (STL), Billings Logan International Airport (BIL) and Nantucket Memorial Airport (ACK). Flights between Nantucket and Barnstable Airports operate under the Nantucket Airlines brand. Flights in Micronesia, where the airline has a hub at Antonio B. Won Pat International Airport (GUM), operate under the United Express Brand. The airline has 89 planes and flies to a total of 36 destinations.

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