We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

British Airways


3.5 of 5 stars
2,116 Reviews
Headquarters: PO Box 365, Harmondsworth UB7 0GB England +44-0844-493-0787 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 730
    Excellent
  • 652
    Very good
  • 337
    Average
  • 166
    Poor
  • 231
    Terrible
British Airways Operated by Com-Air in South Africa - Great Experience

British Airways is operated by Com-Air in South Africa - and so is Kulula. Had a nice... read more

5 of 5 starsReviewed 6 days ago
Pranav51
,
Mumbai (Bombay), India
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 4 of 5 stars
    Customer Service
    3.5 of 5 stars
    Value for Money
  • 4 of 5 stars
    Cleanliness
    4 of 5 stars
    Check-in and Boarding
  • 3.5 of 5 stars
    Food and Beverage
    3.5 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
Add Photo Write a Review

2,116 Reviews from our TripAdvisor Community

Write a Review

2,116 reviews from our community

Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Mumbai (Bombay), India
Level Contributor
51 reviews
13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

British Airways is operated by Com-Air in South Africa - and so is Kulula. Had a nice experience on British Air tickets; with the highlight being a 2 bag per person allowance in Economy - a rarity for South Africa internal travel - and for that matter anywhere else in the world today. The service was excellent and in-flight crew...

More 
Africa Economy Cape Town Central - Livingstone

Helpful?
2 Thank Pranav51
Victoria, Canada
Level Contributor
96 reviews
37 helpful votes
5 of 5 stars Reviewed 1 week ago

My overseas airline of choice is always British Airways. I fly every year to London and this year from London to Nice and back. BA is friendly, courteous, on time, and nothing is ever too much trouble for the cabin crew. Nine hour flights from Canada to the UK can be gruelling, so I always pay that bit extra and...

More 
International Premium Economy Victoria - London

Helpful?
Thank Snowy874
London, United Kingdom
Level Contributor
5 reviews
1 helpful vote
5 of 5 stars Reviewed 1 week ago

Normally travel economy but received an email offering me to upgrade to Club Class. So glad I did. I get quite nervous and was travelling alone. I had plenty of room a lovely lunch and the offer of alcohol if I wanted it. Paying for the discounted offer was worth it for me. Get onto the plane quicker, no lengthy...

More 
Europe Business Class London - Olbia

Helpful?
Thank maragolden1960
Level Contributor
38 reviews
15 helpful votes
5 of 5 stars Reviewed 1 week ago

I always try to book BA flights, the extra baggage allowance, snack and free drink make this a cut above the cheaper airlines, always have a good experience with BA unlike a few of the cheaper airlines. Worth paying a little bit more for the peace of mind

Europe Economy London - Alicante
Helpful?
Thank StevenDownie
Cardiff, United Kingdom
Level Contributor
50 reviews
17 helpful votes
5 of 5 stars Reviewed 1 week ago

excellent fiendly staff both on the ground and in the air, nothing to much troublejust ask very profesional staff.

International Business Class London - Sydney
Helpful?
Thank wildbillwhitcombe
Windsor, United Kingdom
Level Contributor
52 reviews
9 helpful votes
5 of 5 stars Reviewed 1 week ago

Despite being on a fully loaded Boeing 767 the quality of service by the flight deck crew was exemplary.

Europe Economy Madrid - London
Helpful?
Thank Woolwichgb
Aberdeen, United Kingdom
Level Contributor
6 reviews
1 helpful vote
5 of 5 stars Reviewed 1 week ago

5 star service from check in to arrival. Upper lever on a 747 best experience of business class ever (better than A380), staff attentive but discreet, meals and snacks tasty. Arrived in NYC relaxed and ready to see the sights

International Business Class London - New York City
Helpful?
Thank Fiona M
Carrickfergus, United Kingdom
Level Contributor
30 reviews
15 helpful votes
5 of 5 stars Reviewed 1 week ago

British Airways is obviously more expensive than the budget airlines, but if you can afford the difference, especially if a Gunner flying to London for a match at the Emirates - getting into Heathrow means you can just get the tube straight to the station, although I'm sure you will have got an early enough flight that you are left...

More 
Domestic Economy Belfast - London

Helpful?
1 Thank Dork_Knight
London, United Kingdom
Level Contributor
22 reviews
14 helpful votes
5 of 5 stars Reviewed 1 week ago

Went on a family holiday to Fuerteventura . On the way there everything was perfect with no problems at all the staff were very kind. we had a meal which was very nice for aeroplane food. However on the way back the plane broke down that morning so we were put on an American plane. All the staff were very...

More 
Europe Economy London - Fuerteventura

Helpful?
1 Thank Elizabeth R
Rio de Janeiro, RJ
Level Contributor
56 reviews
5 helpful votes
5 of 5 stars Reviewed 1 week ago

The best flight that I ever flown in my life in a first class cabine in a 777 aircraft. The services were wonderful for me and my family.

International First Class Rio de Janeiro - London
Helpful?
1 Thank Luiz C
See travel tips for airlines
“Vegetarians - Please dont book HINDU Meal - Consider Vegan, else Veg. Meals seem to be regularly available as an option within South Africa”
 of 5 stars Pranav51, 19 Jul 2016 | Read review
“Use seat guru to select good seats”
 of 5 stars fionamD1729RK, 15 Jul 2016 | Read review
“Pre-book your seats so that even if you are running late you can still sit together as a family”
 of 5 stars 180elizabethr, 14 Jul 2016 | Read review
“Row 1 looks like it has more legroom, but you actually get more in the rows behind.”
 of 5 stars PeterC489, 13 Jul 2016 | Read review
“If you can't afford 1st or Club or the hefty charge to choose your seat, try another airline, perhaps—especially if you are left-handed)?”
 of 5 stars 105MichaelA, 13 Jul 2016 | Read review
Show next 5 travel tips 5 of 10
About British Airways
British Airways (BA) is the UK flag carrier and the biggest airlines in the country. A founding member of the oneworld alliance, the airline flies to more than 180 destinations, including six cities within the United Kingdom, as well airports across Europe, Africa, Asia, North America, South America and Oceania. BA has hubs at London Heathrow Airport (LHR) and Gatwick Airport (LGW). Most short-haul flights operate on aircraft configured with Economy (known as UK Domestic on flights within the United Kingdom and Euro Traveller on flights to other points in Europe) and Business Class (known as Club Europe) cabins. Long-haul flights feature First Class, Business Class (known as Club World), Premium Economy (known as World Traveller Plus) and Economy Class (known as World Traveller) .

469 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (469)
Viewed
Cabin (48)
Viewed
Food and Drink (116)
Viewed
Seat (32)
Viewed
Airline Lounge (35)
Viewed
Onboard Feature (26)
Viewed
Airport (52)
Viewed
View from Window (132)
Viewed
Other (28)