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British Airways

3.5 of 5 bubbles
9,524 Reviews
Headquarters: PO Box 365, Harmondsworth UB7 0GB England +44-0844-493-0787 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 3064
  • 3084
    Very good
  • 1728
  • 833
  • 815
Low cost

The flight was okey I had plenty of legroom, the service was fine.I expected to be served a light... read more

3 of 5 bubblesReviewed yesterday
Rating summary
  • 3.5 of 5 bubbles
    3.5 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    4 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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9,524 Reviews from our TripAdvisor Community

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9,524 reviews from our community

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English first
Riyadh, Saudi Arabia
Level Contributor
41 reviews
8 helpful votes
5 of 5 bubbles Reviewed yesterday NEW via mobile

Everything went smoothly and on time. When you go to the gates, you have to be aware if the flight taken place on zones B and C it will take a time to reach there

Europe Economy London - Stuttgart
1 Thank Saud0113
Calgary, Canada
Level Contributor
7 reviews
12 helpful votes
1 of 5 bubbles Reviewed yesterday NEW

First off I have to say that my review is not reflecting my feelings towards the crew of my flight but rather to the incompetence of British Airways when it comes to a lost or stolen luggage and/or missed connection flights. My vacation was totally ruined due to them loosing my luggage (and I have paid extra $100.00 for an...

International Economy Calgary - Sofia

2 Thank Anna S
Level Contributor
67 reviews
55 helpful votes
3 of 5 bubbles Reviewed yesterday NEW

The flight was okey I had plenty of legroom, the service was fine.I expected to be served a light snack but was offered a packet crisps and a drink . I see that BA have since changed the policy wand from Jan 2107 food will,have to be purchased on short hall flights. Is Ba now a Low Cost airline.

Europe Economy London - Split
1 Thank SPS1966
Level Contributor
14 reviews
8 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

Travelled British Airways at least twice a year. They're not perfect, but close to it. I usually travel British Airways to London and Lufthansa to Frankfurt. Both are great.

International Business Class Toronto - London
1 Thank linamooreAncaster
Estes Park, Colorado
Level Contributor
66 reviews
33 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

TripAdvisor does not allow writing a review about the return trip, as I found out, so I will address both trips in one review. Our trip to London was great because we chose to pay a little extra (very little) to sit in wider seats in the economy plus section. ($6.00) We received a nice packet with good earphones, toothbrush...

International Economy Denver - London

1 Thank Carolyn W
Cape Town, South Africa
Level Contributor
6 reviews
1 helpful vote
5 of 5 bubbles Reviewed yesterday NEW

On time take off - early arrival. Good in flight entertainment and professional crew made the flight easy

International Economy London - Tel Aviv
1 Thank StuartSolowayLondon
Surrey UK
Level Contributor
38 reviews
29 helpful votes
3 of 5 bubbles Reviewed yesterday NEW

I would class myself as seasoned BA traveller, 30 plus round trips a year both short and long haul and in all classes but these days they are woefully poor on customer care and service. As a Silver Exec card holder you expect a bit more, especially these days as they've devalued your points so much you have to really...

Domestic Economy London - Manchester

1 Thank deccrv
Greater London, United Kingdom
Level Contributor
4 reviews
3 helpful votes
3 of 5 bubbles Reviewed yesterday NEW

My wife and I tried BA, and it was "OKAY." First, the headphone jack did not work, and this was a 7-hour flight to YYZ. My wife had to change seats with me every time a movie finished. The flight was full so there were no extra seats that we could change with. Secondly, the food was not up to...

International Economy London - Toronto

London, United Kingdom
Level Contributor
6 reviews
2 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

Excellent service from start to finish. Polite crew good service plenty of leg room. Earn airmiles. Will be using again for future trips.

Europe Economy London - Palma de Mallorca
Thank Nigel S
San Francisco, California
Level Contributor
23 reviews
10 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

The lounge was fantastic and the entire boarding process was exceptional. The seats were cramped but it is standard for trans-european flights. There was no in-flight entertainment provided. The food and beverage served was fantastic. The only complaint I would have is that they ran out of bubbles 2 hours into a flight and they should carry way more for...

Europe First Class London - Barcelona

1 Thank Melvin L
See travel tips for airlines
“If you've got other options, avoid British Airways. They used to have a good reputation. NOT ANYMORE.”
 of 5 bubbles TartineMartin, 21 Oct 2016 | Read review
“The vegetarian breakfast”
 of 5 bubbles Happy_gb, 19 Oct 2016 | Read review
“Check in for your seats as soon as you can so you get a good choice, they are pretty prompt at opening this.”
 of 5 bubbles JulieMcK61, 18 Oct 2016 | Read review
“Try to avoid school holidays.”
 of 5 bubbles Overtaxed2013, 18 Oct 2016 | Read review
“Check in and book your seat early.”
 of 5 bubbles stevem221, 18 Oct 2016 | Read review
Show next 5 travel tips 5 of 10
About British Airways
British Airways (BA) is the UK flag carrier and the biggest airlines in the country. A founding member of the oneworld alliance, the airline flies to more than 180 destinations, including six cities within the United Kingdom, as well airports across Europe, Africa, Asia, North America, South America and Oceania. BA has hubs at London Heathrow Airport (LHR) and Gatwick Airport (LGW). Most short-haul flights operate on aircraft configured with Economy (known as UK Domestic on flights within the United Kingdom and Euro Traveller on flights to other points in Europe) and Business Class (known as Club Europe) cabins. Long-haul flights feature First Class, Business Class (known as Club World), Premium Economy (known as World Traveller Plus) and Economy Class (known as World Traveller) .

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Food and Drink (289)
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Airport (138)
Cabin (134)
View from Window (331)
Airline Lounge (82)
Onboard Feature (58)
Other (243)