We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

British Airways


23,567 Reviews
Headquarters: PO Box 365, Harmondsworth UB7 0GB England +44-0844-493-0787 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

23,567 Reviews from our TripAdvisor Community

Write a Review

23,567 reviews from our community

Filter reviews by popular destinations:
All reviews London New York City Johannesburg Los Angeles Cape Town Central Miami Rome Edinburgh Buenos Aires San Francisco Amsterdam Las Vegas Vancouver
Traveller rating
Cabin
  • (11,554)
  • (2,487)
  • (4,639)
  • (703)
Route
  • (11,940)
  • (6,308)
  • (987)
  • (79)
  • (66)
  • More
Language
  • More
Showing 19,399: English reviews
Boston, Massachusetts
Level 6 Contributor
705 reviews
225 helpful votes
Reviewed yesterday
NEW
via mobile

Club World is British Airways name for its transatlantic business class. As such it includes the usual perks of fully flat seats, lounge access and priority boarding/arrival. The new BA lounge in Boston is very nice and allowed direct boarding through the lounge. The seats were not the most comfortable for sleeping being too hard even with the duvet. The...

More 
International Business Class Boston - London

Helpful?
Thank CarpeNox
edinburgh
Level 5 Contributor
75 reviews
33 helpful votes
Reviewed yesterday
NEW

We fly Club World from Muscat to London and found the experience amazing. I had seat 10A a rear facing seat. Outstanding seat and the flat bed was brilliant, plenty space to stretch out and enjoy the entertainment. The quality of food and standard of staff was stunning, nothing was too much problem for the crew.

International Business Class Muscat Governorate - London
Helpful?
Thank thegrahams2001
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

Been flying this route for more than 20 years, sometimes twice a week. Everything - including and especially the airbuses are just so old and worn out now. Cabin crew vary, but generally, if you are polite to them and keep quiet they will lay off the public humiliation and superior attitude (usually). Pilots easily the best and most professional...

More 
Domestic Economy Newcastle upon Tyne - London

Helpful?
Thank Peg N
Fort Myers, Florida
Level 6 Contributor
102 reviews
29 helpful votes
Reviewed yesterday
NEW

We chose BA because my partner uses this company on her regular flights to New York to see her son, the seating was ok, nothing to get excited about, food was average for an airline, the stewardess were helpful in as much as they did there job, flight was good and on-time, the return flight was quite similar with nothing...

More 
International Premium Economy London - Tampa

Helpful?
Thank Geoff B
Cheltenham, United Kingdom
Level 4 Contributor
24 reviews
9 helpful votes
Reviewed yesterday
NEW

It's a shame that British Airways no longer provides economy passengers a toothbrish and toothpaste. Given security restrictions, it's not always convenient to carry toiletries on board ...

International Economy Johannesburg - London
Helpful?
Thank alanedge
Level 2 Contributor
8 reviews
2 helpful votes
Reviewed yesterday
NEW

I felt as though the crew on this staff was either short staffed or just unorganized. It was a overnight flight that started off pretty smooth but the crew seemed irritated during snack and beverage times. I saw multiple times where the crew would roll their eyes when a passenger made a request. By the time breakfast was served. No...

More 
International Economy Abu Dhabi - London

Helpful?
Thank Mary G
Level 5 Contributor
64 reviews
32 helpful votes
Reviewed yesterday
NEW

We nearly always chose BA for travel to Europe because of the professionalism and quality of the service provided by the cabin crew. This flight was no exception. We had friendly attentive service throughout the flight and during boarding and unloading. In addition, the food was excellent. We did find the Boeing 777 a bit noisy but this was a...

More 
International Business Class London - Washington DC

Helpful?
Thank Joel N
Milano
Level 1 Contributor
4 reviews
Reviewed yesterday
NEW

First of all the BA lounge in Durban was very good with even waiters who would take to you fresh cappuccino and so on tthe flight was superb with excellent stewardess I definitely recommend while in South Africa to fly with British!

Domestic Business Class Durban - Cape Town Central
Helpful?
Thank pinkdiamondMilano
St Helens, United Kingdom
Level 6 Contributor
300 reviews
84 helpful votes
Reviewed 2 days ago
NEW

We flew out to Barcelona on Norwegian Air & luckily flew back on BA. BA is far better but still on short haul flights charges for eats & drinks.

Europe Economy Barcelona - London
Helpful?
Thank BrianB321
Level 4 Contributor
27 reviews
7 helpful votes
Reviewed 2 days ago
NEW
via mobile

Poor service from the moment we checked in until the moment we stepped off at Heathrow. This is a poor excuse for premium economy. It is simply economy with a little more leg room. Most other airlines have realized they need to do more. Maybe a welcome glass of champagne? Maybe a better meal? Something? Not with BA. We travelled...

More 
International Premium Economy Sydney - London

Helpful?
1 Thank Sean S
See travel tips for airlines
“The window seats are great”
thegrahams2001, 16 Jan 2018 | Read review
“Don't speak to the cabin crew and they will mostly leave you alone and not humiliate or snap at you.”
665pegn, 16 Jan 2018 | Read review
“Be sure to write to the airline for comments. They want to know.”
657adeleg, 16 Jan 2018 | Read review
“book early and choose your seat as early as permitted by your class of service”
joeln569, 16 Jan 2018 | Read review
“just fly business and eventually save money in other unnecessary things”
pinkdiamondMilano, 16 Jan 2018 | Read review
Show next 5 travel tips 5 of 10
About British Airways
British Airways (BA) is the UK flag carrier and the biggest airlines in the country. A founding member of the oneworld alliance, the airline flies to more than 180 destinations, including six cities within the United Kingdom, as well airports across Europe, Africa, Asia, North America, South America and Oceania. BA has hubs at London Heathrow Airport (LHR) and Gatwick Airport (LGW). Most short-haul flights operate on aircraft configured with Economy (known as UK Domestic on flights within the United Kingdom and Euro Traveller on flights to other points in Europe) and Business Class (known as Club Europe) cabins. Long-haul flights feature First Class, Business Class (known as Club World), Premium Economy (known as World Traveller Plus) and Economy Class (known as World Traveller) .

3,857 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (3857)
Viewed
Cabin (376)
Viewed
View from Window (972)
Viewed
Food and Drink (670)
Viewed
Seat (337)
Viewed
Onboard Feature (190)
Viewed
Our fleet (29)
Viewed
Airline Lounge (205)
Viewed
Airport (324)
Viewed
Other (754)