We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

British Airways


4 of 5 stars
6,940 Reviews
Headquarters: PO Box 365, Harmondsworth UB7 0GB England +44-0844-493-0787 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 2297
    Excellent
  • 2356
    Very good
  • 1221
    Average
  • 524
    Poor
  • 542
    Terrible
Very impressed!

Certainly more than impressed with all aspects of this flight. Check in was fast and efficient... read more

4 of 5 starsReviewed 2 days ago
Randall K
,
Canberra, Australia
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 4 of 5 stars
    Customer Service
    3.5 of 5 stars
    Value for Money
  • 4 of 5 stars
    Cleanliness
    4 of 5 stars
    Check-in and Boarding
  • 3.5 of 5 stars
    Food and Beverage
    3.5 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
Add Photo Write a Review

6,940 Reviews from our TripAdvisor Community

Write a Review

6,940 reviews from our community

Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Albi, France
Level Contributor
22 reviews
12 helpful votes
3 of 5 stars Reviewed yesterday NEW

Upgraded after chaos at check in. Flight was comfortable , food surprisingly good. But inflight entertainment quality was very poor.

International Premium Economy London - Toronto
Helpful?
Thank Anthony S
Canberra, Australia
Level Contributor
410 reviews
128 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Certainly more than impressed with all aspects of this flight. Check in was fast and efficient, boarding was seamless, and on board service was fantastic. Seats were very comfortable, interior was clean and well maintained, entertainment was excellent and snacks/meals were very good. The crew genuinely seemed happy and were all smiles, very engaging, and worked well as a team....

More 
Europe Economy London - Prague

Helpful?
Thank Randall K
London, United Kingdom
Level Contributor
84 reviews
53 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The aircraft was quite new and the leather seats were very comfortable. It ran to time; very pleasant. The crew were very courteous and we we enjoyed a selection of drinks onboard. One of the crew even found me some nuts from the "Club Europe" section!

Europe Economy Madrid - London
Helpful?
Thank TravelExpert32
Kuwait City, Kuwait
Level Contributor
3,437 reviews
7,796 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

downgraded service 1- the lounge Kuwait do cope to airlines lounges top level 2- in flight services same also 3- bathroom small with out shave kit or dental kit the Boeing 747 is too old other thing still very good

International Business Class Kuwait City - London
Helpful?
Thank bnghanem
More ▾
Melbourne, Australia
Level Contributor
574 reviews
748 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I have flown on BA for more than 35 years.It used to be one of the best in the world. Now I fly every 3 weeks and while it still has some of the best routing that's all it has. The airlines lounges are poor at best. The showers are beyond bad and the on flight service is poor generally...

More 
Europe Business Class London - Nice

Helpful?
4 Thank Lechiffre1
Sydney, Australia
Level Contributor
534 reviews
135 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

A short flight made smoother with no one sitting next to me, a snack was served even in Economy and the service was ok even if it wasn't friendly/excellent. On time departure and landing, so overall the flight was good.

Europe Economy Amsterdam - London
Helpful?
Thank Kwan_Nyom
Portland, Maine
Level Contributor
746 reviews
457 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

We flew from Athens. Greece to London, England...then from London to Boston, Massachusetts USA. The first flight was smooth and just about perfect...from the flight, passengers were able to see land all the way...the Alps were breathtaking. Our flight from London to Boston was on a 747...carrying nearly 667 passengers...quite a majestic aircraft. The flight was flawless...the crew and stewards...

More 
Domestic Economy Portland - Boston

Helpful?
Thank BeeMelissa
Level Contributor
10 reviews
2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Everything about this airline is amazing. It will always be my preferred airline. i fly a lot, and I'm looking forward to fly with British each and every time.

International Economy London - Tel Aviv
Helpful?
Thank Eli_Bashvili
Brisbane, Australia
Level Contributor
17 reviews
11 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

After travelling from Australia and approx 30 hrs after leaving home, i had a connecting flight to Edinburgh. The service i recieved was very welcomming, the flight was on time and the gate and on voard staff were very friendly and helpful.

Domestic Economy London - Edinburgh
Helpful?
Thank Ewan H
Aveiro, Portugal
Level Contributor
78 reviews
31 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I love how BA treats each passenger like they matter. Loved the little bag with socks, sleeping mask and toothbrush. Lots of meals during both outbound and inbound flight, always with great quality and I liked how they managed to pack lots of flavour in them. Flight attendants were always available and extremely helpful.

International Economy London - Tokyo
Helpful?
Thank HelloiseEliot
See travel tips for airlines
“Try and get a route which flies A380's as much superior to other aircraft in BA's fleet”
 of 5 stars Cadwhizz, 24 Aug 2016 | Read review
“Book seats 24hrs in advance”
 of 5 stars AndyPeters1969, 23 Aug 2016 | Read review
“Really are "The Worlds BEST Airline"”
 of 5 stars LiverpoolMike27, 23 Aug 2016 | Read review
“Be pleasant to the crew.”
 of 5 stars Ellen8062014, 23 Aug 2016 | Read review
“Service is better on day flights”
 of 5 stars DancingQueenDee, 23 Aug 2016 | Read review
Show next 5 travel tips 5 of 10
About British Airways
British Airways (BA) is the UK flag carrier and the biggest airlines in the country. A founding member of the oneworld alliance, the airline flies to more than 180 destinations, including six cities within the United Kingdom, as well airports across Europe, Africa, Asia, North America, South America and Oceania. BA has hubs at London Heathrow Airport (LHR) and Gatwick Airport (LGW). Most short-haul flights operate on aircraft configured with Economy (known as UK Domestic on flights within the United Kingdom and Euro Traveller on flights to other points in Europe) and Business Class (known as Club Europe) cabins. Long-haul flights feature First Class, Business Class (known as Club World), Premium Economy (known as World Traveller Plus) and Economy Class (known as World Traveller) .

1,000 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1000)
Viewed
Seat (92)
Viewed
Cabin (103)
Viewed
Food and Drink (220)
Viewed
View from Window (228)
Viewed
Onboard Feature (41)
Viewed
Airport (109)
Viewed
Airline Lounge (69)
Viewed
Other (138)