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British Airways


40,474 reviews
Headquarters: PO Box 365, Harmondsworth UB7 0GB England 011 44 844 493 0787 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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40,474 Reviews from our TripAdvisor Community

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40,474 reviews from our community

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Showing 34,167: English reviews
London, UK
Level 6 Contributor
156 reviews
69 helpful votes
Reviewed yesterday
NEW

We quite often fly BA but it seems to get worse every time, whether it is a short, medium or long-haul flight. On both the outbound and inbound journeys, the seats were really uncomfortable and no space at all (I am only 1m54-God help tall and/or big people). The food was literally inedible. Absolutely disgusting and I will pretty much...

Date of travel: December 2018
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International Economy London - Abu Dhabi

Helpful?
Thank MCPK
Muscat, Oman
Level 5 Contributor
55 reviews
26 helpful votes
Reviewed yesterday
NEW

Definitely not up to the standard I expected. Should take a leaf out The Emirates handbook, everything needs to improve. Will make every effort in future to avoid flying with BA. Just not good enough.

Date of travel: January 2019
International Business Class London - Mahebourg
Helpful?
Thank Clive Ian Keeve... F
Tokyo, Japan
Level 4 Contributor
25 reviews
2 helpful votes
Reviewed yesterday
NEW

My booking was made on the BA web page. My flight out was at 2 am on a codeshare JAL flight arriving at 6.35 am. Brilliant flight as it was a night flight and allowed me to sleep 7 hours out of 12! Got into London by 8.45 am had a shower and was at a meeting by 10 am....

Date of travel: January 2019
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International Business Class Tokyo - London

Helpful?
Thank 573saleemd
Ascot, United Kingdom
Level 6 Contributor
109 reviews
50 helpful votes
Reviewed yesterday
NEW

Travelling internationally once or twice a month I sometimes dread some routes due to the different cultures and sometimes without a choice of carrier. Its good to get on a British carrier so I can relax on the homeward journey. Getting my airmiles is never a problem in fact they encourage this and is the only carrier that requests your...

Date of travel: September 2018
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International Economy Mumbai - London

Helpful?
Thank mailroom2017
Ascot, United Kingdom
Level 6 Contributor
109 reviews
50 helpful votes
Reviewed yesterday
NEW

For most of my life I have travelled internationally once or twice a month and sometimes without a choice of carrier. In my experience BA delivers what they say and what you have paid for. As we have got older assistance has been necessary and they have been pro-active in this area where others try to avoid.the inconvenience. Food is...

Date of travel: September 2018
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International Economy Miami - London

Helpful?
Thank mailroom2017
1 review
Reviewed yesterday
NEW

I have no issue with the flights but the website and booking is Rubbish,I made 2 bookings using the hold option for 72 hrs tried to complete on both and no luck also booking had been changed to afternoon not Am as booked on the second booking. I finally made a booking and not chancing to hold but had to...

Date of travel: February 2018
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Europe Premium Economy London - Bucharest

Helpful?
Thank notagain58
Austin, Texas, United States
Level 3 Contributor
14 reviews
3 helpful votes
Reviewed yesterday
NEW

We had paid to upgrade to business on the way there as there was space available, and I don't generally sleep well on planes. It was certainly a premium experience. However on the way back, we just didn't have it in the budget so flew in our original super economy seats almost to the back of the plane. As luck...

Date of travel: January 2019
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International Economy Budapest - Austin

Helpful?
Thank RussellD693
Greater London, United Kingdom
Level 6 Contributor
432 reviews
141 helpful votes
Reviewed yesterday
NEW

The plane was old and shabby and the tv too small to even consider watching a film but at least it was a night flight so wasn't in great need f the screen. The service as in 90% of BA flights was fabulous. The staff are more times than not, friendly and helpful. I wasn't happy to be woken up...

Date of travel: January 2019
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International Premium Economy San Francisco - London

Helpful?
Thank Sharonfv
Moscow, Russia
Level 5 Contributor
68 reviews
45 helpful votes
Reviewed yesterday
NEW
via mobile

They gave only one meal during transatlantic flight, when we were checking it turned out possible to check bag no heavier then 23 kilo per person, but was not allowed to take one bag for 2 persons with 35 kilos, though we had only 25 kilos in one bag for 2 indeed. On flight from London to Moscow and from...

Date of travel: January 2019
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International Economy New York City - Moscow

Helpful?
Thank IrinaBh
UK
Level 6 Contributor
414 reviews
210 helpful votes
Reviewed yesterday
NEW
via mobile

We actually flew with Stobart, operating on behalf of BA. Quick flight from City to Milan. Flight took off about 10 mins late but arrived on time. Happy to discover a drink and something for breakfast was provided !

Date of travel: January 2019
Europe Economy London - Milan
Helpful?
Thank NichaUk
See travel tips for airlines
“Avoid BA and avoid Gatwick”
cliveiankeevesf, 23 Jan 2019 | Read review
“It is cheaper to take a British Airways return ticket from Japan and Japan Airlines return ticket from London!”
573saleemd, 23 Jan 2019 | Read review
“you smile they smile”
mailroom2017, 23 Jan 2019 | Read review
“Smile at them and they smile back !!!!”
mailroom2017, 23 Jan 2019 | Read review
“The only direct flight all year round to Austin”
C5859MRjohnr, 23 Jan 2019 | Read review
Show next 5 travel tips 5 of 10
About British Airways
British Airways (BA) is the UK flag carrier and the biggest airlines in the country. A founding member of the oneworld alliance, the airline flies to more than 180 destinations, including six cities within the United Kingdom, as well airports across Europe, Africa, Asia, North America, South America and Oceania. BA has hubs at London Heathrow Airport (LHR) and Gatwick Airport (LGW). Most short-haul flights operate on aircraft configured with Economy (known as UK Domestic on flights within the United Kingdom and Euro Traveller on flights to other points in Europe) and Business Class (known as Club Europe) cabins. Long-haul flights feature First Class, Business Class (known as Club World), Premium Economy (known as World Traveller Plus) and Economy Class (known as World Traveller) .

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