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British Airways


32,034 reviews
Headquarters: PO Box 365, Harmondsworth UB7 0GB England 011 44 844 493 0787 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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32,034 Reviews from our TripAdvisor Community

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32,034 reviews from our community

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Showing 26,770: English reviews
Salisbury, United Kingdom
Level 1 Contributor
3 reviews
Reviewed today
NEW

Have flown BA mainly for many years. Overall I find the service and reliability very good. This flight was on time and we were well looked after.

Europe Business Class Malaga - London
Helpful?
Thank nekkralc
Enniskillen, United Kingdom
Level 6 Contributor
685 reviews
294 helpful votes
Reviewed today
NEW

I traveled to London to connect with a transatlantic flight with the family. The flights were booked 8 months in advance but were still extremely highly priced. We had to pay to select seats and to book bags on board. We had to pay for food and beverages on board (well, we would have done if the cabin staff had...

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Domestic Economy Belfast - London

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Thank John M
Level 6 Contributor
104 reviews
34 helpful votes
Reviewed today
NEW
via mobile

My first time on British airlines was in May. 1987 .I was flying into Heathrow from Sanfrancisco . Then onto to Edinburgh , Scotland .I enjoyed British airlines then and now . I have never altered my opinion of their professionalism . I have used TWA once to fly to Tel Aviv one year and it was ok . I...

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International Economy San Francisco - Amsterdam

Helpful?
Thank Grant G
La Jolla, California
Level 3 Contributor
21 reviews
3 helpful votes
Reviewed today
NEW

The flight was on time. The seats were roomy. Good in-flight entertainment and meals were okay for airline food.

International Premium Economy Rome - San Diego
Helpful?
Thank LJDiver
Level 2 Contributor
5 reviews
Reviewed today
NEW

Bought tickets a month before and still could not get anything but 3 seats in the middle of the middle aisle. They alignment of seats were such that there was a bar that blocked the space for under seat bags and leg room. All three of us traveling (in different rows) all had that problem. Seats the smallest, and with...

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International Economy London - Boston

Helpful?
Thank Patricia H
Wellington, United Kingdom
Level 6 Contributor
140 reviews
27 helpful votes
Reviewed today
NEW

We had not intended to fly from Gatwick but our delayed flight from Bristol would have meant missing our connecting flight and really messing up our plans. We were sent to Gatwick and travelled business class as compensation. I have travelled business class with another air company and was prepared to be very critical. British Airways did not disappoint.

Europe Business Class London - Tenerife
Helpful?
Thank hhm501
Bristol, United Kingdom
1 review
Reviewed today
NEW

Flew this service a couple of weeks ago on a B777. All the things they now say about BA are sadly true. Check in at Terminal 5 with the self check machines was a shambles with half the machines not working. It took 45 minutes just to get through this part! The plane was old and the entertainment system and...

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International Economy London - Bangkok

Helpful?
Thank shaunbaldwin2018
Oxford, United Kingdom
Level 4 Contributor
39 reviews
15 helpful votes
Reviewed today
NEW

I did not pay for any extras so was last on the plane. They insisted at the Venice end in putting our cabin luggage in the hold but when we got on there was plenty of room in the storage lockers. It is clearly a ploy to try and make us pay more next time. I won’t be.

Europe Economy London - Venice
Helpful?
Thank Mum_of_3-Jane
Cardiff, United Kingdom
Level 2 Contributor
7 reviews
3 helpful votes
Reviewed today
NEW

Booked the flight via the BA app and checked in online 24 hrs before flight, 1.05 am. My son had flown this route and airline earlier this year and he loved it. Took the train from Fuengirola to Malaga Airport at 10 pm am and although it was dark when we emerged from the train station the terminal was just...

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Europe Economy Malaga - Bristol

Helpful?
Thank Gerald H
Level 2 Contributor
7 reviews
11 helpful votes
Reviewed today
NEW
via mobile

Flew with British Airways for the 1st time in over 10 years to see how their service had advanced since then. I have been avoiding them during this time due to a bad experience in the past. Unfortunately I found that not much has changed and I was again left dissatisfied. On board entertainment is very dated and needs a...

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International Economy Sydney - London

Helpful?
Thank Jason C
See travel tips for airlines
“Just enjoy the experience”
GeraldH868, 22 Jul 2018 | Read review
“just relax BA do it all for you”
dogw2016, 22 Jul 2018 | Read review
“Seem to be more comfortable seats & legroom.”
D5024AYpaulinec, 22 Jul 2018 | Read review
“Only 4 seats across, so take care when asking for seat not. ie window seats are A and D.”
PJsTips, 22 Jul 2018 | Read review
“BA tends to board earlier nowadays so get to the gate in good time”
adrianloader, 22 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About British Airways
British Airways (BA) is the UK flag carrier and the biggest airlines in the country. A founding member of the oneworld alliance, the airline flies to more than 180 destinations, including six cities within the United Kingdom, as well airports across Europe, Africa, Asia, North America, South America and Oceania. BA has hubs at London Heathrow Airport (LHR) and Gatwick Airport (LGW). Most short-haul flights operate on aircraft configured with Economy (known as UK Domestic on flights within the United Kingdom and Euro Traveller on flights to other points in Europe) and Business Class (known as Club Europe) cabins. Long-haul flights feature First Class, Business Class (known as Club World), Premium Economy (known as World Traveller Plus) and Economy Class (known as World Traveller) .

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