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British Airways


32,830 reviews
Headquarters: PO Box 365, Harmondsworth UB7 0GB England 011 44 844 493 0787 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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32,830 Reviews from our TripAdvisor Community

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32,830 reviews from our community

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Showing 27,454: English reviews
Edinburgh, United Kingdom
Level 5 Contributor
92 reviews
27 helpful votes
Reviewed yesterday
NEW

On board service was excellent BUT having paid extra for business class I would have liked to be able to check in earlier than 24 hours. I was horrified to find out just how much extra BA wanted to allow me to do that (and change seats if I wanted). This is a negative in an other wise great service.

International Business Class London - Vancouver
Helpful?
Thank GeM1403
Edinburgh, United Kingdom
Level 4 Contributor
28 reviews
15 helpful votes
Reviewed yesterday
NEW

As a frequent flyer I've become accustomed to varying levels of service with different airlines and I must say that I can never fault British Airways , the old saying of you get what you pay for is very true ! As tempting as it is to pay a fraction of the cost with a budget airline , I personally...

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Domestic Business Class Edinburgh - London

Helpful?
Thank callummulgrew
Southport, North Carolina
Level 5 Contributor
58 reviews
8 helpful votes
Reviewed yesterday
NEW

The first flight on Air Lingus was terrible! Almost no leg room, cramped seats, terrible food and inadequate service. The space between the armrest and the seat in front of me was about 10 inches and the armrest did not move, meaning it was next to impossible to get out of the seat. I am glad we didn't have accident...

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International Economy New York City - Dublin

Helpful?
Thank Supercalaf
Perth, Australia
Level 6 Contributor
108 reviews
171 helpful votes
Reviewed yesterday
NEW

No point in pressing the call button with this crew.....they while away the hours gossiping in the galley. Any interruption by a passenger is frowned upon. Did the same flight later on in Premium, and it simply isn’t up to par with other Oneworld partners. Seats were very uncomfortable and the food mediocre.

International Economy London - New York City
Helpful?
Thank Travebug
Boston, Massachusetts
Level 3 Contributor
20 reviews
3 helpful votes
Reviewed yesterday
NEW

My family recently flew on a with British Air Athens to London and then London to Boston. I was surprised that on our 1st leg - a 4 hr. international flight, there was no complimentary water, coffee, or tea or even a packet of nuts or crackers. I don't know that this is typical of British Air, but I'm a...

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Europe Economy Athens - London

Helpful?
Thank katc5
Cambridge, United Kingdom
Level 6 Contributor
192 reviews
212 helpful votes
Reviewed yesterday
NEW

My flight was subject to a delay of slightly more than two hours, during which we were on the apron at LHR because of a fault with the auxiliary engine. The flight deck kept us informed throughout of progress with rectifying this. Once we were airborne the cabin service was just as one expects from BA: attentive and professional. We...

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International Business Class London - Boston

Helpful?
1 Thank Simon M
Chicago
Level 2 Contributor
9 reviews
4 helpful votes
Reviewed yesterday
NEW

British Airways configuration of this Business Class section puts passengers either laying in the aisles or sleeping with the unknown person next to them with no bundling board in between. Meals/drinks service had to be passed along down the line like beer and hot dogs at a ball park. Flight attendants overstepped their bounds in treating passengers rudely on this...

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International Business Class London - Chicago

Helpful?
Thank theChicagosimpsons
Wye Valley of Monmouthshire, United Kingdom
2 reviews
Reviewed yesterday
NEW

Great flight from London to Chicago last week with BA. I was upgraded again for this flight this time from economy to premium economy. Not quite as good an experience as my upgrade to Business class on my last flight with Emirates though. Food was passable and the staff polite and friendly. I was lucky to have a seat with...

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International Premium Economy London - Chicago

Helpful?
Thank Thomasannette_01
Chelmsford, United Kingdom
Level 3 Contributor
18 reviews
16 helpful votes
Reviewed yesterday
NEW

We were due to fly from London Gatwick on the 23rd July 2918 to Tampa Florida (the busiest weekend of the year!). We stayed the night before our flight at a hotel near to Gatwick as the flight was 11am and we live an hour and a half away - I woke at 5am to use the bathroom and there...

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International Economy London - Tampa

Helpful?
Thank Tracy M
Braintree, United Kingdom
Level 5 Contributor
54 reviews
19 helpful votes
Reviewed yesterday
NEW

This was a very good flight in all areas . The seats were very comfortable and there was good leg room. The staff were friendly and attentive. We were kept well informed on flight progress. The only negative was that on the day we flew the self check in machines were not working so it took a little longer as...

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Europe Economy London - Malaga

Helpful?
Thank Andrew F
See travel tips for airlines
“Book WELL in advance if possible”
callummulgrew, 13 Aug 2018 | Read review
“Use the on line seat reservation and boarding card. Put the BA app on your smartphone”
totalastronomy, 13 Aug 2018 | Read review
“Do not go there”
theChicagosimpsons, 13 Aug 2018 | Read review
“Don’t Fly With BA!”
B9981ZXtracyc, 13 Aug 2018 | Read review
“Do not waste your money on BA's "business class" - even flying AA is better than this!”
AJD57, 13 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About British Airways
British Airways (BA) is the UK flag carrier and the biggest airlines in the country. A founding member of the oneworld alliance, the airline flies to more than 180 destinations, including six cities within the United Kingdom, as well airports across Europe, Africa, Asia, North America, South America and Oceania. BA has hubs at London Heathrow Airport (LHR) and Gatwick Airport (LGW). Most short-haul flights operate on aircraft configured with Economy (known as UK Domestic on flights within the United Kingdom and Euro Traveller on flights to other points in Europe) and Business Class (known as Club Europe) cabins. Long-haul flights feature First Class, Business Class (known as Club World), Premium Economy (known as World Traveller Plus) and Economy Class (known as World Traveller) .

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