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Avianca


10,030 Reviews
Headquarters: Av Calle 26 No 59-15 Piso 6, Bogota 00001 Colombia +57-01-8000-953434 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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10,030 Reviews from our TripAdvisor Community

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10,030 reviews from our community

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Showing 1,448: English reviews
Michigan
Level 6 Contributor
214 reviews
126 helpful votes
Reviewed today
NEW

Avianca provides direct, nonstop flights as well as the the more typical circuitous “hub” journeys. For ths reason I perfer their service for trips between Guatemala City, Managua and San Jose. Also, unlike US carriers, they provide more leg room and larger seats in tourist class. I find also that, more often than not, the personnel are bilingual, speaking both...

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Central America Economy Guatemala City - San Jose

Helpful?
Thank MichiganZumbido
Ashby-de-la-Zouch, United Kingdom
Level 3 Contributor
20 reviews
2 helpful votes
Reviewed yesterday
NEW

first time we have used this airline and we were very pleased. planes seemed to be very new clean and well equipped. Meals were excellent although service was good it perhaps could have been a little more slick . would definitely use them again

International Business Class London - Quito
Helpful?
Thank _ritamanning66
dobbs ferry, NY
Level 3 Contributor
17 reviews
7 helpful votes
Reviewed yesterday
NEW

Avianca provided excellent service. Checked and carry on luggage is free. Flights were on time. I believe the plane I was on was older, and the seats were much roomier than on premium airlines--made me realize how cramped most planes are. Very pleasantly surprised. Return on a premium carrier was much less comfortable!

International Economy New York City - Managua
Helpful?
Thank rickie57
Granada, Nicaragua
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 2 days ago
NEW

As the title says, it was a standard flight with no surprises. Flew MGA to San Salvador to CUN. Pretty much on time throughout the trip.

International Economy Managua - Cancun
Helpful?
Thank threefortheshow
Roseburg, Oregon
Level 4 Contributor
27 reviews
7 helpful votes
Reviewed 3 days ago
NEW

This airline did not charge for a checked bag, and the seats were roomy and amble leg room. The flight attendants were friendly. Even though this flight was only a little over an hour, we were served a hot meal at no cost! We were not expecting that at all. Simply amazing!!

Central America Economy San Jose - Panama City
Helpful?
Thank 1956quilter
Bethesda, Maryland
Level 6 Contributor
733 reviews
192 helpful votes
Reviewed 3 days ago
NEW

We were supposed to fly from Cartagena to Bogota, then from Bogota to return to the US (IAD). The schedule was changed several times. At 9PM the night before, we had boarding passes printed for the two legs. The flight from Cartagena was supposed to depart at 5:23 AM. When we woke up at 3 AM, we found that we...

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International Economy Bogota - Washington DC

Helpful?
Thank Margaret C
Courtenay, Canada
Level 6 Contributor
286 reviews
160 helpful votes
Reviewed 4 days ago
NEW

Avianca is a good solid airline and this time they were superb. I was very late getting to the right terminal in Bogota (check your ticket) and they called ahead and let the gate know I was running up, No worries. On the plane, we left and arrived on time. Cabin service was efficient, but perhaps not the smileys the...

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Domestic Economy Bogota - Santa Marta

Helpful?
Thank Kikoenmexico
Greater London, United Kingdom
2 reviews
Reviewed 4 days ago
NEW

I have been flying with Avianca for too many years and the costumer service gets worse every day. There are usual cancellations, delays and misinformation at the airport and on the phone. My last experience was the worst, having spent more than 5 hours on the phone with them trying to re book a ticket for my mother who had...

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International Economy London - Bogota

Helpful?
Thank luze99
Honolulu
Level 1 Contributor
4 reviews
Reviewed 5 days ago
NEW

Overall the experience was good. We felt safe. Planes were clean and staff was friendly. The only thing that I could be improved is when the plane is delayed and we are just sitting at the terminal, it would be nice to have an announcement to find out what is going on.

Domestic Economy Lima - Cusco
Helpful?
Thank Karin J
Honesdale, pa
Level 4 Contributor
44 reviews
18 helpful votes
Reviewed 5 days ago
NEW

Flight to Roatan was great, hot towels, a meal on each leg of trip, polite courteous attendants, on time and if you have children they give you special treatment. However the return flight connection in El Salvador was cancelled and we were placed on the next plane to JFK that was 2.5 hours later, sitting in an airport with two...

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International Economy Roatan - New York City

Helpful?
Thank matt b
See travel tips for airlines
“Book early”
MichiganZumbido, 19 Feb 2018 | Read review
“Do not fly with this airline.”
margaretc572, 16 Feb 2018 | Read review
“Beware of all kinds of cancellations”
almalouie, 13 Feb 2018 | Read review
“Do not ever use Avianca. Save yourself the trouble.”
885gerritp, 7 Feb 2018 | Read review
“I found by being nice to the staff they were very nice to me!”
David10_1960, 6 Feb 2018 | Read review
Show next 5 travel tips 5 of 10
About Avianca
Bogotá-based Avianca (AV) is the national airline of Colombia and the flag carrier. The second-largest airline in Colombia, Avianca's primary hub is at Bogotá's El Dorado International Airport (BOG), and secondary hubs are at El Salvador International Airport (SAL) and Jorge Chávez International Airport (LIM). In total, Avianca flies to 87 destinations in 22 countries across South America, North America, the Caribbean and Europe. Avianca's fleet includes aircraft configures with only Economy Class seating, as well as those with a two-cabin Business Class and Economy Class configuration. Business Class fliers have access to the airline's Avianca VIP Lounges.
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