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Avianca


14,563 reviews
Headquarters: Avenida Eldorado No. 59 - 15, Bogota 00001 Colombia 011 57 1 800 0953434 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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14,563 Reviews from our TripAdvisor Community

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14,563 reviews from our community

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Showing 2,457: English reviews
Københa
Level 1 Contributor
4 reviews
Reviewed today
NEW
via mobile

Flew with Avianca on two occasions. One flight was overbooked and the other one was delayed. Lines at the airport for baggage drop off was ridiculously long in Medellin. Planes are nice though.

Domestic Economy Medellin - San Andres Island
Helpful?
Thank 158perk
London England
Level 6 Contributor
133 reviews
112 helpful votes
Reviewed today
NEW

Our first experience of Avianca was a return trip from Miami to Cartagena. Things started well in Miami when the check-in assistant spotted it was my birthday. She wished me happy returns and stepped out from her desk to take a photo of my wife and I. Once on board we were pleased / surprised to get “full service“ in...

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International Economy Miami - Cartagena

Helpful?
Thank leech_family
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed 3 days ago
NEW

When I book a flight, I'm not really fussed on the operator, I find them very similar and happy to go with the cheapest price. However, my experience with Avianca was really bad and would make me think twice about flying with them again, I'd happily pay a few extra pounds to avoid this. My flight was delayed by 6...

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South America Economy Lima - Bogota

Helpful?
Thank sanjbasi
2 reviews
1 helpful vote
Reviewed 4 days ago
NEW

We found out the morning we were to leave only by checking the status of the flight that it was canceled without any word from Avianca. When we checked in 24 hours before, we could see the flight wasn't very full. So needless to say it was canceled due to low occupancy. We missed a full day with our tour...

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International Economy Los Angeles - Lima

Helpful?
1 Thank Rickandmarsha
New York City, New York
Level 3 Contributor
20 reviews
7 helpful votes
Reviewed 4 days ago
NEW
via mobile

Really great experience. On time. Professional service. No luggage issues. Check 1 bag free. Free food and drink on flights. And reasonable cost. Maybe we got lucky compared ro others but we had no problems even with connections. Would use again.

International Economy New York City - San Jose
Helpful?
Thank Tfulci1970
Level 4 Contributor
31 reviews
29 helpful votes
Reviewed 4 days ago
NEW

The customer Service of this Airline SUCKS, big time, WE booked out NOV-2018 Travel in JUL-2018, and Paid Extra to reserve Seats. At the Check-in time I found they assigned different seats as My wife And I wouldn't even seat together. SO I called to correct this ,5 times and they took my info each time and then hung up...

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International Economy Los Angeles - San Jose

Helpful?
1 Thank Koory H
Ontario
Level 2 Contributor
4 reviews
5 helpful votes
Reviewed 4 days ago
NEW

more leg room than Tame or Air Canada. Service was excellent including wine. Staff very professional in appearance and approach.

South America Economy Quito - Bogota
Helpful?
Thank Gtkt
Dubai, United Arab Emirates
Level 6 Contributor
93 reviews
21 helpful votes
Reviewed 5 days ago
NEW
via mobile

For the 2nd time, i booked Avianca ticket from YYZ - Toronto to SJO - Costa Rica via SAL - El Salvador. Onboard cabin crews in all of my travel sectors were doing a good job. Very approachable and smiling. Foods were not that great but of course still better than having it with fees. I would like to highlights...

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International Economy Toronto - San Jose

Helpful?
Thank urmajestyc
1 review
1 helpful vote
Reviewed 5 days ago
NEW
via mobile

Poor service, she made us feel stupids. She should not bring her problems to her job. After all she depends from the customer that come to this airline

International Economy Washington DC - Guatemala City
Helpful?
1 Thank Otto F
Saint Anthony, Idaho
Level 4 Contributor
45 reviews
6 helpful votes
Reviewed 5 days ago
NEW

It was our first experience with them and it was not good. First we were flying from Lima to Cuzco. Upon checking in, they informed us that our seats weren’t available (even though we booked them 5 months prior) so we ended up having to fly on a different airline to get to our scheduled tours. Flying back out of...

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International Economy Lima - Orlando

Helpful?
1 Thank nancyduffy
See travel tips for airlines
“Go with low expectations and pray they don't mess with your flight times”
sanjbasi, 6 Dec 2018 | Read review
“Avoid this Airline all together, If you have to change anything there is no one to help you”
kooryh, 5 Dec 2018 | Read review
“Always count with enough time for the processes at the airport.”
Piter_Londono, 4 Dec 2018 | Read review
“If you have a special diet don't forget to call in advance as they do not carry any for on the spot requests.”
supersquirrel3, 30 Nov 2018 | Read review
“Make sure you plan to fly when booking tickets. Refunds will take a very long time.”
green_marlin, 26 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About Avianca
Avianca (AV) is the national airline of Colombia and is the country’s flag carrier. It is the largest airline in Colombia and its network stretches throughout South America, Central America, the Caribbean, North America, and Europe. Primary hubs include Bogotá's El Dorado International Airport (BOG), Lima’s Jorge Chávez International Airport (LIM), and San Salvador’s Comalapa International Airport (SAL). Avianca's fleet includes modern Airbus A318, A319, A320, A321, and A330 aircraft, plus the technologically advanced Boeing 787. Local service aircraft are configured with all Economy Class seat while long-haul aircraft offer Business and Economy Class. Avianca is a Star Alliance member.

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