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Avianca


12,915 reviews
Headquarters: Avenida Eldorado No. 59 - 15, Bogota 00001 Colombia 011 57 1 800 0953434 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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12,915 Reviews from our TripAdvisor Community

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12,915 reviews from our community

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Showing 2,111: English reviews
Joao Pessoa, PB
Level 6 Contributor
222 reviews
90 helpful votes
Reviewed today
NEW

After general chaos at the airport which I put down to the inefficiency of the airport and not the company, the flight left on time. I find the seats comfortable and the space between the seats much better than most. Avianca still offer a free sandwich and a drink. The service was pleasant and the inflight entertainment looked quite complete....

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Domestic Economy Joao Pessoa - Sao Paulo

Helpful?
Thank ireland_timothy
Wellington, New Zealand
Level 6 Contributor
1,325 reviews
288 helpful votes
Reviewed today
NEW

As a star alliance Gold Elite partner I was well impressed with the service and standard of the plane. Our recognition was acknowledged and we were on one of the flights upgraded to Business class free of charge. The staff were friendly and helpful and the food was even very good considering we weren't even expecting to get any as...

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Domestic Economy Quito - Galapagos Islands

Helpful?
Thank D P
Calgary, Canada
Level 1 Contributor
4 reviews
6 helpful votes
Reviewed today
NEW

I am travelling with Avianca from Sao Paulo to Calgary and had my ticket downgraded without any notice. The day before my flight I tried to check in and was informed that my business class ticket had been changed to an economy ticket as Avianca had switched their aircraft. Even after calling Avianca more than 8 times to see if...

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International Business Class Sao Paulo - Calgary

Helpful?
Thank Maria Clara M
Foster City, California
Level 2 Contributor
6 reviews
3 helpful votes
Reviewed today
NEW

Booking the flight was a challenge as their system keep rejecting our credit cards (no problems with available balance, it was a security rejection). Finally, after having our credit card company on the phone with the same time as Avianca's booking person the charge went through. Later, we received an email from Avianca offering us the ability to put in...

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International Economy San Francisco - Lima

Helpful?
Thank JGLS-95
Hillsborough, New Jersey
Level 6 Contributor
165 reviews
36 helpful votes
Reviewed yesterday
NEW

I flew 6 different flights to, within, and from Brazil on this airline in less than 2 weeks. The seats are so uncomfortable!! BUT they did have nice built in head things to keep your head from falling to one side or the other. One flight showed free wifi, but it didn't happen. GREAT, FREE games, movies, shows, etc. Really...

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International Economy New York City - Sao Paulo

Helpful?
Thank HSR112
Guatemala city
Level 6 Contributor
118 reviews
21 helpful votes
Reviewed yesterday
NEW

I had flight Avianca the last two years and I think it is good airline I love the service the air hostess were extremely respectful and called me by my last name. It usually leaves on time except from my last trip Guatemala New York making a one hour stop in El Salvador . I was so disappointed when they...

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International Business Class Guatemala City - New York City

Helpful?
Thank lobetravel58
São paulo
Level 6 Contributor
394 reviews
51 helpful votes
Reviewed yesterday
NEW
via mobile

It was a great flight! The food was perfect! The staff in both flights was nice and helpful! The only negative point was the Goal Vip Lounge at terminal 2 in Guarulhos! Very poor!

South America Business Class Sao Paulo - Quito
Helpful?
Thank adibfarid
Level 4 Contributor
30 reviews
8 helpful votes
Reviewed yesterday
NEW
via mobile

First time my husband and I ever flew on this airline. On our way to El Salvador when we got to our assigned seats I saw that my seat was vomited. There was a strong vomit odor and the seatbelt and seat had vomit on it. When approving the nearest flight attendant to acknowledge him of the situation he rudely...

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International Economy Los Angeles - San Salvador

Helpful?
Thank Maria Jose M
Chattanooga, Tennessee
Level 6 Contributor
244 reviews
25 helpful votes
Reviewed yesterday
NEW

I flew 4 x on this airline in august and one canceled at Miami put on another flight. the other 3 were delayed. some times a s much as 1.5 hours.... be careful about booking another flight to connect.. could not understand the ticket agent in Miami and they did not make loading announcements in ENGLISH what are we in...

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International Economy Bogota - Miami

Helpful?
Thank kitty37421
Miami, Florida
Level 6 Contributor
170 reviews
49 helpful votes
Reviewed yesterday
NEW
via mobile

We did four flights with Avianca this week. Was very good. Planes are all N-registration which means they are registered in the US and are maintained under the US maintenance guidelines. All fine. Had delays of 1 hour on two of the four flights. Can happen. But now the big BUT. The pilots should have some decency in telling the...

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Domestic Business Class Bogota - Cali

Helpful?
Thank RenatodiCaprio
See travel tips for airlines
“food terrible just some sore of hot pocket... no ice”
kitty37421, 19 Aug 2018 | Read review
“If you don't have a tight schedule and they are the cheapest, go for it.”
fctelles, 16 Aug 2018 | Read review
“Download the Avianca app before flying. Not all flights have onboard entertainment.”
O2227MEstevenl, 16 Aug 2018 | Read review
“Be careful not to make mistakes while booking on line. It's not easy to get your $$ back, even < 24 hrs after buying your tickets”
martac0rd0ba, 13 Aug 2018 | Read review
“Don't be afraid, the service is excellent”
marive05, 11 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About Avianca
Avianca (AV) is the national airline of Colombia and is the country’s flag carrier. It is the largest airline in Colombia and its network stretches throughout South America, Central America, the Caribbean, North America, and Europe. Primary hubs include Bogotá's El Dorado International Airport (BOG), Lima’s Jorge Chávez International Airport (LIM), and San Salvador’s Comalapa International Airport (SAL). Avianca's fleet includes modern Airbus A318, A319, A320, A321, and A330 aircraft, plus the technologically advanced Boeing 787. Local service aircraft are configured with all Economy Class seat while long-haul aircraft offer Business and Economy Class. Avianca is a Star Alliance member.

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