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Austrian Airlines


5,397 reviews
Headquarters: Office Park 2 Postfach 100, Vienna A1300 Austria 011 43 517 661000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5,397 Reviews from our TripAdvisor Community

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5,397 reviews from our community

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Showing 2,327: English reviews
Wollongong, Australia
Level 6 Contributor
374 reviews
157 helpful votes
Reviewed yesterday
NEW

First time with Austrian on a short international flight to Berlin. Small hickup at the electronic checkin- wouldn't print the boarding cards. Off to checkin counter were we received fantastic and friendly service from staff who assisted us. We had a slight delay due to late arriving aircraft but nothing to inconvenient for us anyway (midday flight). Picked up a...

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Europe Economy Vienna - Berlin

Helpful?
Thank Stephen C
1 review
Reviewed 2 days ago
NEW
via mobile

If you buy a ticket, first be aware that you might need to pay for the first bag on either way. In the USA they started measuring the cabin bags even though it is against DOT to do so on flights originating from within USA. They threaten passengers whose carry on luggage exceeds 8kg to be entered into system and...

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International Economy Fargo - Sarajevo

Helpful?
Thank Azem E
Athens, Greece
Level 3 Contributor
16 reviews
8 helpful votes
Reviewed 3 days ago
NEW
via mobile

Worse experience ever. Very rude staff looking to charge you for extra kilos. This policy looks like having extra profits and bonus for the ground stewardesses. They don’t care if you are silver or gold status they only care about profits from the extra bonuses. Terrible worse star alliance company ever

Europe Economy Vienna - Athens
Helpful?
Thank iliasdent
Sarajevo, Bosnia and Herzegovina
Level 6 Contributor
389 reviews
201 helpful votes
Reviewed 3 days ago
NEW

This is a short flight, one of 4 in total I had with Austrian last week. Duration of all around 1 hour. While cabin staff is nice I really cannot make any comment other than nothing to remember. out of 4 flights, 2 were delayed, not buy much but still... On a final flight we were waiting in front of...

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Europe Economy Vienna - Hamburg

Helpful?
Thank Filotije
Level 1 Contributor
3 reviews
2 helpful votes
Reviewed 3 days ago
NEW

Unbelievable for a non-low cost airline. My flight to Vienna was cancelled with a few hours to spare. Luckily I live 10 minutes from the airport so I hadn't left home - unlike a number of others (who I met eventually in Vienna at the exhibition I was attending) I finally arranged a flight (original time was 13.00) at 19.30...

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Europe Economy Manchester - Vienna

Helpful?
2 Thank Venture33127391590
Nicosia, Cyprus
Level 6 Contributor
89 reviews
18 helpful votes
Reviewed 4 days ago
NEW
via mobile

Travelled to Vienna for a connecting flight on a A320. Very calm journey. Staff was very good. Positive fact that Austrian airlines still provide on board breakfast As a negative the quality of internet connection and the fact that there is a charge on this service

Europe Economy Larnaca - Vienna
Helpful?
Thank 959christosc
Greve, Denmark
Level 6 Contributor
598 reviews
2,396 helpful votes
Reviewed 4 days ago
NEW
via mobile

Quick and easy check in, smooth boarding. The seat ok, but the space for the leg could be better. Nice and service minded crew. Free drink, cold as well as hot. Sweet or salt to go for the drink.

Europe Economy Copenhagen - Vienna
Helpful?
Thank springbank
Athens, Greece
Level 4 Contributor
25 reviews
6 helpful votes
Reviewed 5 days ago
NEW

Thoroughly clean airplane and efficient service and their breakfast was rich, tasty and plentiful. This is the first time we travelled with this airline and we shall travel with them more often.

Europe Business Class Athens - Vienna
Helpful?
Thank jacec382
Limassol, Cyprus
Level 5 Contributor
51 reviews
12 helpful votes
Reviewed 5 days ago
NEW

Timely departure and arrivel, good service and choice of beverages, however the paste for dinner becomes slowly an (unwelcome) oldtimer, time for a change!. Unfortunately no entertainment program available. Friendly and helpfull staff.

Europe Economy Vienna - Larnaca
Helpful?
Thank voyagerpal
New Jersey
Level 6 Contributor
243 reviews
51 helpful votes
Reviewed 6 days ago
NEW

Punctual and clean airline. Very friendly staff. Despite all other reviews, I still like this airline. The ground staff at Vienna Airport: very nice people, Johann Strauss' hometown, they try to make everything easy for the passengers like listening to the waltzes by Johann Strauss. Love it!

Europe Business Class Venice - Vienna
Helpful?
Thank Herbert L
See travel tips for airlines
“I guess only if you can afford business class it will make difference”
Filotije, 12 Nov 2018 | Read review
“Book early for low price.”
712herbertl, 9 Nov 2018 | Read review
“Just aviod them.”
tashadutina, 9 Nov 2018 | Read review
“I will avoid this airline if possible.”
Connector64637040657, 8 Nov 2018 | Read review
“Good luck...”
annewB8184NK, 7 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About Austrian Airlines
Vienna-based Austrian Airlines (OS) flies to six destinations within Austria and more than 80 destinations in about 50 countries across Europe, Asia, North Africa and North America. The airline recently rebranded as myAustrian but still commonly referred to as Austrian Airlines. The airline's hub is at Vienna International Airport (VIE), and focus cities include Graz Airport (GRZ), Innsbruck Airport (INN) and Salzburg Airport (SZG). Austrian Airlines has aircraft with a variety of configurations, including wide body jets with Business and Economy Class cabins, as well as all-Economy Class narrow body jets. Austrian is the flag carrier for the country of Austria and a member of the Star Alliance.
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