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All Nippon Airways (ANA)


4.5 of 5 bubbles
2,825 Reviews
Headquarters: Shiodome-City Center Higashi-Shimbashi Minato-ku, 105-7140 Tokyo Prefecture +81-0570-029-709 Website
Rating summary
  • 4 of 5 bubbles
    Legroom
    4 of 5 bubbles
    Seat Comfort
  • 4.5 of 5 bubbles
    Customer Service
    4 of 5 bubbles
    Value for Money
  • 4.5 of 5 bubbles
    Cleanliness
    4 of 5 bubbles
    Check-in and Boarding
  • 4 of 5 bubbles
    Food and Beverage
    4 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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2,825 Reviews from our TripAdvisor Community

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2,825 reviews from our community

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Showing 685: English reviews
Seattle
Level Contributor
35 reviews
27 helpful votes
1 of 5 bubbles Reviewed 2 days ago NEW

Very sad to report here that ANA reservation service has reached new LOWS and is almost not functional. I had made reservations for a multi-leg trip over a month in advance which included specific seat assignments. I needed to add one additional flight with ANA as a separate ticket to get back to Tokyo Narita for my flight. The reservation...

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International Premium Economy Tokyo - Seattle

Helpful?
Thank drwizardsea
Province of Brescia, Italy
Level Contributor
26 reviews
3 helpful votes
1 of 5 bubbles Reviewed 2 days ago NEW

The worst flight of my own life. economy is just terrible. No information about the flight, time of arrival etc. Onboard entertainment is absolutely horrible. aircraft very old with very old monitors.

Asia Economy Tokyo - Hong Kong
Helpful?
Thank lucapedretti
Bath, United Kingdom
Level Contributor
35 reviews
17 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

if you are lucky enough to board on a new aircraft like 787 with ANA - you will get world class service. After the trip to osaka i had the best food in the world and i told myself im not going to have any flight meals. but it surprises me. the flight attentant recommends the choice of food for...

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International Economy Osaka - Manchester

Helpful?
Thank Jac I
Level Contributor
3 reviews
1 helpful vote
5 of 5 bubbles Reviewed 3 days ago NEW

I had flown ANA numerous times before (and still do), so I'm not going to review how great the in-flight service is (read the other reviews if you really want to know). On this flight I took out of DC to Narita, the flight was delayed 18 hours due to a mechanical problem. This meant I would miss my connecting...

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International Economy Washington DC - Tokyo

Helpful?
Thank Sean D
Bristol, United Kingdom
Level Contributor
22 reviews
9 helpful votes
4 of 5 bubbles Reviewed 3 days ago NEW

We opted to fly with ANA using BMI regional to connect to their flight in Frankfurt, and on return via Munich to Bristol. This was significantly cheaper than a direct flight from London, and saved us travelling to Heathrow too. We booked the flights through ANA's partner airline Lufthansa. The good: online check in was easy, boarding passes added to...

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International Economy Bristol - Tokyo

Helpful?
Thank Lucy R
Lorain, Ohio
Level Contributor
188 reviews
35 helpful votes
4 of 5 bubbles Reviewed 4 days ago NEW

One of my favorite airlines to travel on when I am going from the US to parts of Asia or back. Comfort, service, every part of the travel experience was worth the money spent.

International Economy Shanghai - San Francisco
Helpful?
Thank JoeyPaulyG
Shoalhaven, Australia
Level Contributor
178 reviews
117 helpful votes
3 of 5 bubbles Reviewed 4 days ago NEW

Pros: 34inch legroom which is great. Great check in process with minimal waiting for international flights. Cons: 17 inch seat width is just horrific (less than most Low cost carriers). Window seats are flush with the window meaning that you have absolutely no shoulder room and cannot lean onto window area to sleep. Also, be aware that ANA are absolutely...

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International Economy Sydney - Tokyo

Helpful?
Thank travellinallover
Barre, Vermont
Level Contributor
152 reviews
45 helpful votes
5 of 5 bubbles Reviewed 5 days ago NEW

I got booked on this flight at the last minute in Zurich where I was supposed to connect to a SWISS flight to Tokyo but missed it due to the delay of the previous flight. I asked the gate staff at BRU if there were any isle seat available. She said all they had was a middle seat, but to...

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International Economy Brussels - Tokyo

Helpful?
Thank Yasunari I
Clinton, Washington
Level Contributor
491 reviews
250 helpful votes
3 of 5 bubbles Reviewed 5 days ago NEW

ANA and JAL both offer the Experience Japan very reasonably priced discounted flights for foreign travelers. Opt for JAL. ANA enforces much more strict checked and carry-on baggage restrictions. ANA also flies old, slow turbo-prop planes while JAL flies new jets on the same routes. ANA offers almost no in-flight amenities or service while JAL offers pleasant flights with beverage...

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Domestic Economy Kumamoto - Osaka

Helpful?
Thank culturevulture94
Quezon City, Philippines
Level Contributor
25 reviews
2 helpful votes
4 of 5 bubbles Reviewed 6 days ago NEW

the service was outstanding and the food was great... in flight entertainment was also good. the flight was a little warm

North Asia Economy Manila - Tokyo
Helpful?
Thank Roy T
See travel tips for airlines
“Be very careful dealing with reservation agents who are not well trained, stupid, rude or dishonest”
drwizardsea, 23 Apr 2017 | Read review
“Enjoy it! Great airline!”
N4605CMseand, 22 Apr 2017 | Read review
“Check the type of plane on your desired route”
culturevulture94, 20 Apr 2017 | Read review
“No worry of language”
mokhtara551, 15 Apr 2017 | Read review
“If you boos three months in advance you get a good price.”
DilipPune, 14 Apr 2017 | Read review
Show next 5 travel tips 5 of 10
About All Nippon Airways (ANA)
ANA, or All Nippon Airways (NH), is a Japanese airline headquartered in Tokyo. It flies to about 50 destinations within Japan and 32 international destinations in Asia, Europe and North America. ANA operates hubs at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT), and secondary hubs at Osaka's Kansai International Airport (KIX) and Chūbu Centrair International Airport (NGO). The airline has several subsidiaries, including regional airline ANA Wings, and low-cost carriers Air Do and Vanilla Air. It flies aircraft with a variety of cabin configuring that include First Class, Business Class, Premium Economy Class and Economy Class. The airline is a member of the Star Alliance.

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