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All Nippon Airways (ANA)


4.5 of 5 stars
707 Reviews
Headquarters: Shiodome-City Center Higashi-Shimbashi Minato-ku, 105-7140 Tokyo Prefecture +81-0570-029-709 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 395
    Excellent
  • 210
    Very good
  • 64
    Average
  • 23
    Poor
  • 15
    Terrible
Friendly staff and good experiences

Everything was really enjoyable and the service has been great for me, starting at the checkin to... read more

5 of 5 starsReviewed yesterday
M_i_k_e_GVA
,
Geneva
Rating summary
  • 4 of 5 stars
    Legroom
    4 of 5 stars
    Seat Comfort
  • 4.5 of 5 stars
    Customer Service
    4 of 5 stars
    Value for Money
  • 4.5 of 5 stars
    Cleanliness
    4 of 5 stars
    Check-in and Boarding
  • 4 of 5 stars
    Food and Beverage
    4 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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707 Reviews from our TripAdvisor Community

Write a Review

707 reviews from our community

Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Spanish first
  • Thai first
  • Any
English first
Geneva
Level Contributor
62 reviews
38 helpful votes
5 of 5 stars Reviewed yesterday NEW

Everything was really enjoyable and the service has been great for me, starting at the checkin to the end of the flight. The friendly staff solved efficiently an unexpected problem with the reservation during the check-in. Once on board, the service has been absolutely perfect and most friendly. I really enjoyed the flights (as I made some domestic flights afterwards)....

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North Asia Business Class Shanghai - Osaka

Helpful?
Thank M_i_k_e_GVA
Level Contributor
7 reviews
2 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Nothing more to say if not the best. From the service to the legroom to the entertainment and the cleanness of the airplane. Best airline i have tried so far.

North Asia Business Class Seoul - Tokyo
Helpful?
Thank Ennio R
Elgin, Texas
Level Contributor
343 reviews
375 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This flight inaguarated ANA's Star Wars flights to the United States. Using United Airline frequent flyer miles, I was able to book a flight from Narita to Houston after returning from Vietnam (Thai Airways from Vietnam to Narita). This review is based on the Tokyo-Houston flight segment that again was way beyond my expectations. The Boeing 777-300ER Business Class seats...

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International Business Class Tokyo - Houston

Helpful?
Thank BrockDaBadger
Elgin, Texas
Level Contributor
343 reviews
375 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Using United Airline frequent flyer miles, I was able to book a flight from Houston to Saigon through Narita Airport in Tokyo. This review is based on the Houston-Tokyo flight segment that was beyond my expectations. The Boeing 777-300ER Business Class seats provide all passengers access to the aisles and are mini self-contained seats that lie completely flat. The never...

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International Business Class Houston - Tokyo

Helpful?
Thank BrockDaBadger
Level Contributor
11 reviews
3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I had booked through United and did not know what to expect, but was pleasantly surprised. The flight was in one of the newer planes. Comfortable seats, plenty of legroom, started and arrived on time, decent enough meal service.

International Economy Tokyo - San Jose
Helpful?
Thank Ankur J
Cavite Province, Philippines
Level Contributor
20 reviews
12 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The flight was very comfortable. Food was good, especially the soba (oh I missed their soba), and flight attendants were so pleasant helpful and polite

North Asia Economy Manila - Tokyo
Helpful?
Thank Joyce V
Palo Alto, California
Level Contributor
68 reviews
6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Took the 787 Dreamliner from SJC to NRT in business class. It was a perfect journey. Flight attendants were very attentive and spoke good English. Seats fully reclined and they provided a sleeping pad to make them even more comfy. There is good privacy for each "pod" in business class (maybe a negative if you are traveling with someone else...

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International Business Class San Jose - Tokyo

Helpful?
Thank Ted L
Chania, Greece
Level Contributor
42 reviews
21 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff was very attentive without being overbearing, the seat we comfortable for a red-eye flight, so i managed to sleet a couple of hours sleep. I ordered the International meal, which was very delicious and large in quantity. All in all a very good experience!I definable recommend ANN

North Asia Business Class Hong Kong - Tokyo
Helpful?
Thank Eudoku
Edmonton, Canada
Level Contributor
123 reviews
65 helpful votes
5 of 5 stars Reviewed 1 week ago

ANA is the best airline hands down. I don't normally write reviews about airlines, however, this one stood out to me. Regardless of what class you are seated in, they treat everyone like royalty. The meals were tasty and satisfying. It makes you wonder why other airlines don't hold themselves to that standard. Keep up the great work ANA. I...

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International Economy Manila - Edmonton

Helpful?
Thank Leeza9
Ahmedabad, India
Level Contributor
22 reviews
5 helpful votes
5 of 5 stars Reviewed 1 week ago

It was a long day before we reached the Airport. We were tired and were afraid that we might get a middle seat. We were surprised by the warm welcome by the ground staff, Literally surprised. During check in we had each 8kg extra than the allowance, we were afraid that we might have to throw the stuff, but, to...

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North Asia Economy Mumbai (Bombay) - Tokyo

Helpful?
Thank Mohammad Anas Q
See travel tips for airlines
“Order the Japanese meal”
 of 5 stars DocsLo, 13 Jul 2016 | Read review
“Measure your suitcase carefully or you could be in for a nasty shock at check-in.”
 of 5 stars 360russelln, 9 Jul 2016 | Read review
“It's a very long flight from the USA so if you can splurge just a bit I recommend a sleeping seat. Plenty of room and privacy.”
 of 5 stars Capecat01, 16 Jun 2016 | Read review
“Take a window seat- the view while landing in to Tokyo is good”
 of 5 stars dhananjaygokarn, 10 Jun 2016 | Read review
“Check out your seat selection on seatguru.com to make sure you get the best seat.”
 of 5 stars tottoro89, 9 Jun 2016 | Read review
Show next 5 travel tips 5 of 10
About All Nippon Airways (ANA)
ANA, or All Nippon Airways (NH), is a Japanese airline headquartered in Tokyo. It flies to about 50 destinations within Japan and 32 international destinations in Asia, Europe and North America. ANA operates hubs at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT), and secondary hubs at Osaka's Kansai International Airport (KIX) and Chūbu Centrair International Airport (NGO). The airline has several subsidiaries, including regional airline ANA Wings, and low-cost carriers Air Do and Vanilla Air. It flies aircraft with a variety of cabin configuring that include First Class, Business Class, Premium Economy Class and Economy Class. The airline is a member of the Star Alliance.

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