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ANA (All Nippon Airways)


4,477 Reviews
Headquarters: Shiodome-City Center Higashi-Shimbashi Minato-ku, 105-7140 Tokyo Prefecture +81-0570-029-709 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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4,477 Reviews from our TripAdvisor Community

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4,477 reviews from our community

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Showing 1,253: English reviews
Level 4 Contributor
22 reviews
9 helpful votes
Reviewed 2 days ago
NEW

My wife wrote to ANA about her spider bite and she received a lengthy letter in return. The letter described what they normally do to prevent insect infestation and also talked about additional action they will take on the plane we flew on. As I said, a spider can sneak onto any flight, but it is rare these days to...

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International Business Class Tokyo - Seattle

Helpful?
Thank DaleFurutani
San Jose, California
Level 4 Contributor
16 reviews
2 helpful votes
Reviewed 3 days ago
NEW

Their lounges were quite cozy, serving good food and a nice selection of wine and liquor. Their in-flight food was decent, nothing spectacular. In-flight entertainment offered a decent list of movies and shows.

International Premium Economy San Jose - Tokyo
Helpful?
Thank tandalat
Kobe, Japan
Level 6 Contributor
132 reviews
56 helpful votes
Reviewed 3 days ago
NEW

ANA and lufthansa both has flight for munich at same time from tokyo haneda airport flight was good, clean and crew members were awesome I am vegetarian but the food was awesome proper taste of indian vegetarian lunch, breakfast was provided though breakfast can be little better but still enjoyable Service was awesome will fly again with them

International Economy Tokyo - Munich
Helpful?
Thank Jaineshshah
2 reviews
1 helpful vote
Reviewed 3 days ago
NEW

i always got lucky flying from narita to mexico vice versa its a 13hours flight and i have the whole row :) they serve good food and the FA are very nice.

International Economy Mexico City - Tokyo
Helpful?
Thank Nicko E
Level 2 Contributor
7 reviews
Reviewed 3 days ago
NEW

after landing in Haneda there was a short layover then a long flight back home to Canada. hosts were great. very understanding and patient. i felt very welcomed and they were most professional. seats were comfy and extra pillows provided for this flight. food was excellent again. i mainly stuck with the chicken options for most of my flights as...

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International Economy Tokyo - Vancouver

Helpful?
Thank Ciro R
Level 6 Contributor
158 reviews
24 helpful votes
Reviewed 3 days ago
NEW

Okayama airport (OKJ) is a small airport with only a few gates, up in the mountains north of the city of Okayama. There is a bus running between the airport and Okayama station, which takes about 30 minutes and costs 760 yen. However, since my flight left early morning, I decided to take a taxi to OKJ, which costed a...

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Domestic Economy Okayama - Tokyo

Helpful?
Thank Hoegaarden987
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Level 6 Contributor
158 reviews
24 helpful votes
Reviewed 3 days ago
NEW

All in all, a nice flight. Nothing special, but the crew were very polite (as usual), and got us to our destination in time. It’s probably basic, but on ANA's boarding pass, it says to be at the gate at least 10 minutes before departure, but not the time when boarding will start (I believe this is the case for...

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Domestic Economy Tokyo - Okayama

Helpful?
Thank Hoegaarden987
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Wilkesboro, North Carolina
Level 3 Contributor
12 reviews
2 helpful votes
Reviewed 5 days ago
NEW

Excellent service, food and beverages included in the fare, travelled light just carry on and backpack, no computer only cell phone with translate program. Japan does not allow visitors to buy phones but you can find lots of places with wifi to check reservations and directions. Chiba is a second hop from Tokyo and if I go again, will stop...

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International Economy Charlotte - Nagoya

Helpful?
Thank ggwatson27
Level 3 Contributor
8 reviews
1 helpful vote
Reviewed 6 days ago
NEW
via mobile

We flew round trip from LAX to Narita Airport in November to spend Thanksgiving with family in Tokyo. The airline is very good; stewardesses courteous and kind (especially when my 7yo was freaking out about a bumpy descent). The food was very well rounded and flavorful. Onboard entertainment was plentiful (for me at least but I don’t watch the latest...

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International Economy Los Angeles - Tokyo

Helpful?
Thank Melissa R
Boise, Idaho
Level 1 Contributor
3 reviews
4 helpful votes
Reviewed 1 week ago
NEW

If you fly from Nuremberg to Tokyo by ANA, the transit airport is Dusseldorf. Interestingly, at Dusseldorf, duty free shopping mall is in the “before passport check” zone in case you use ANA. So once checking passport at the immigration, you have no place to shop. I couldn't buy a leather wallet which I had promised to my nephew😊. The...

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International Economy Nuremberg - Tokyo

Helpful?
Thank KFujita
See travel tips for airlines
“go with premier economy class for more leg room, extended recline and the lounges.”
tandalat, 14 Dec 2017 | Read review
“book ahead of time”
nickoe245, 14 Dec 2017 | Read review
“loose clothing, comfy shoe/socks, chicken”
riverscyrus, 14 Dec 2017 | Read review
“Check the departure board for the boarding time :)”
Hoegaarden987, 14 Dec 2017 | Read review
“Eleven hour flights are a test of your durability! Prepare for it and bring your sense of humor.”
ggwatson27, 12 Dec 2017 | Read review
Show next 5 travel tips 5 of 10
About ANA (All Nippon Airways)
ANA, or All Nippon Airways (NH), is a Japanese airline headquartered in Tokyo. It flies to about 50 destinations within Japan and 32 international destinations in Asia, Europe and North America. ANA operates hubs at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT), and secondary hubs at Osaka's Kansai International Airport (KIX) and Chūbu Centrair International Airport (NGO). The airline has several subsidiaries, including regional airline ANA Wings, and low-cost carriers Air Do and Vanilla Air. It flies aircraft with a variety of cabin configuring that include First Class, Business Class, Premium Economy Class and Economy Class. The airline is a member of the Star Alliance.

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