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ANA (All Nippon Airways)


6,877 reviews
Headquarters: Shiodome-City Center Higashi-Shimbashi Minato-ku, 105-7140 Tokyo Prefecture 011 81 570-029-709 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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6,877 Reviews from our TripAdvisor Community

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6,877 reviews from our community

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Showing 1,958: English reviews
Honolulu
Level 6 Contributor
150 reviews
65 helpful votes
Reviewed today
NEW

Service surpassed any airline in recent memory. Food was outstanding. I have flown this airline for 30 years; always outstanding, it seems to get better every year!

International Business Class Honolulu - Tokyo
Helpful?
Thank Localmo
Central Romania, Romania
Level 4 Contributor
26 reviews
3 helpful votes
Reviewed today
NEW

I cannot express how good this flight was for economy class, plenty of legroom free food and amenities and even in-flight entertainment.

North Asia Economy Shanghai - Tokyo
Helpful?
Thank Radu V
New York
2 reviews
Reviewed today
NEW
via mobile

From checkin to deplaning it was a great experience. We were escorted through security and on to their lounge. The plane was immaculate with very efficient attendants. It was the quietest plane with comfortable lie flat seats. The variety of food was better than most airlines.

International Business Class Newark - Bangkok
Helpful?
Thank firenz
Minneapolis, Minnesota
Level 1 Contributor
3 reviews
Reviewed today
NEW
via mobile

The economy seat was very comfortable. I slept well. The food is above average. The flight attendants are superior. The bathrooms are clean and roomy. I would fly regular economy on ANA over any American airline’s economy comfort.

International Economy Los Angeles - Tokyo
Helpful?
Thank Rookiegirl
1 review
Reviewed today
NEW

Great local service between Iwakuni and Okinawa; consummate professionals at check-in, security, and baggage claim. Always friendly and helpful.

Domestic Economy Iwakuni - Okinawa City
Helpful?
Thank 111janinej
Level 3 Contributor
11 reviews
Reviewed today
NEW
via mobile

This is the first time I used Japanese airline, overview is very good. Food and services are excellent. The reason I didn’t give five star is that the children’s meal hasn’t been provided for my 6 years old son because I didn’t order it online. My son has to eat only bread and butter. I have been flying with Emirates...

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North Asia Premium Economy Beijing - Tokyo

Helpful?
Thank Helen M
St. Augustine, Florida
Level 6 Contributor
116 reviews
27 helpful votes
Reviewed today
NEW

Got rerouted from United when O'Hare closed and was re-booked on ANA. 1st time flyer and pleasantly surprised at this superior airline. I look forward to flying ANA again

International Economy Chicago - Tokyo
Helpful?
Thank 89Jerry1950
England
Level 3 Contributor
11 reviews
3 helpful votes
Reviewed today
NEW

Always use ANA when travelling to Japan to visit family. Would recommend premium economy on long haul flights from now on. Seats wider with extra legroom and better recline. The only problem was that at five feet tall I struggled to get it to recline without help from my husband! Staff are always very friendly and helpful on ANA flights...

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International Premium Economy London - Tokyo

Helpful?
Thank GezEngland
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed yesterday
NEW

I flew ANA from DEL-NRT-SFO and back. My experience on the service to seat, comfort to entertainment was extremely unexpected but beyond expectation. This was my first flight Trans Pacific but I felt that I made a good choice. Even the halt in NRT was comfortable. Great Airport, great people, quite very pleasing & respectful people. My colleagues were equally...

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International Economy New Delhi - San Francisco

Helpful?
Thank KunalN17
Great Falls, Virginia
Level 4 Contributor
36 reviews
11 helpful votes
Reviewed yesterday
NEW

On airlines, you would expect it to be a little cold so everyone can have a blanket and be comfortable. Most airlines this is the case. ANA almost always have the air conditioner set at 25oC. It's way too hot. I have to request several times before the flight attendance would make the adjustments. She kept saying it's too cold....

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International Economy Tokyo - Washington DC

Helpful?
Thank LieuN19
See travel tips for airlines
“Pack extra patience when flying today, expect the unexpected, carry extra money”
89Jerry1950, 18 Sep 2018 | Read review
“The seat in economy doesn't go back so it's not very comfortable. With the temperature set so high, it was extremely uncomfortable.”
LieuN19, 17 Sep 2018 | Read review
“I would consider a more time reliable airline for late night or early morning ETDs or ETAs and, especially, if have appointments to keep.”
927chiachih, 17 Sep 2018 | Read review
“Let them know what you may need ahead of time.”
Parker_CoElo, 17 Sep 2018 | Read review
“Web check-in is quite confusing... so take your time to do it.”
618josia, 17 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About ANA (All Nippon Airways)
ANA, or All Nippon Airways (NH), is a Japanese airline headquartered in Tokyo. It flies to about 50 destinations within Japan and 32 international destinations in Asia, Europe and North America. ANA operates hubs at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT), and secondary hubs at Osaka's Kansai International Airport (KIX) and Chūbu Centrair International Airport (NGO). The airline has several subsidiaries, including regional airline ANA Wings, and low-cost carriers Air Do and Vanilla Air. It flies aircraft with a variety of cabin configuring that include First Class, Business Class, Premium Economy Class and Economy Class. The airline is a member of the Star Alliance.

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