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American Airlines
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605
Overview
3.079,610 reviews
Travellers' Choice 2019 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
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About American Airlines

Airline Alliance

oneworld
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605

Airline Summary

Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. With hubs at Chicago O'Hare International Airport (ORD), London Heathrow Airport (LHR), New York's John F. Kennedy Airport (JFK), Miami International Airport (MIA) and Los Angeles International Airport (LAX), AA has more than 6,700 flights daily. In addition to about 50 Admirals Club lounges worldwide, the airline also has four Flagship Lounges at JFK, LAX, LHR and ORD for use by First Class passengers on international and transcontinental flights.
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79610Reviews
8065Photos
100Tips

Reviews
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Traveller rating
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Popular mentions
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Navigate39717074929 wrote a review 13 Jun
1 contribution
Chicago - Nairobi
International
This was my first and last time when I use this company. Biggest joke ever. They delay flight from Chicago to Philadelphia and because of that I miss my flight to Doha. Ok, they provide me with hotel. With is other joke, A/C don`t work and that place can`t provide even coffee.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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thomas p wrote a review 13 Jun
1 contribution1 helpful vote
Raleigh - Cedar Rapids
Domestic
American Airlines is the worst airline I’ve ever flown. Zero help at the counters. Flight attendants sucked. I’d rather Forrest Gump it to my destination next time then fly with them
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Travel Happy wrote a review 13 Jun
2 contributions6 helpful votes
Charlotte - Harrisburg
Domestic
American Airlines does not care about their customers. I lost my AirPod on the airplane after it fell out of my ear while I was sleeping. When the flight landed, I tried to find it before disembarking. However, as soon as the last person left the plane, I was told I had to
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Georgia V wrote a review 13 Jun
1 contribution2 helpful votes
Baltimore - Charlotte
Domestic
American Airlines is the worst airline company there is out there. They are constantly late and cancel flights all the time. I have missed connection flights all the time when I'm flying with American. Furthermore, their customer service is terrible and is despicable. The staff
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Will C wrote a review 13 Jun
4 contributions3 helpful votes
Salt Lake City - New York City
Domestic
I fly frequently on American because I have no other choice. I am CEO of a technology company and our entire staff flies American. Over the past 6 to 9 months, the delayed flights, or customer service, rude flight, attendants, and frequent mechanical failures has increased
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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All photosAll Traveller Photos
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Screen shot showing our flight was cancelled
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Our boarding passes to Puerto Rico of which our flight was cancelled mins before take off
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Even after they canceled our flight to Puerto Rico Me & my families bags were sent to Puerto Rico and we are in Miami still without any clothes, medicine, tooth brushes, and our belongings
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123456
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Will S wrote a tip Yesterday
"Don’t fly this airline"
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Karis wrote a tip Yesterday
"Bring antibacterial wipes to clean your seat area. We get sick every time we fly!"
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dwddance wrote a tip Yesterday
"For the check bag feature select no bags then select check carry-on bag, and you can check in your luggage for free"
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Sabrina D wrote a tip Yesterday
"Haha! There are none. Enjoy a terrible experience. "
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Jordan B wrote a tip Yesterday
"Cancel while you still can and use a different airline! They are unbelievably horrible at their only job. "
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: €28
2th checked bag: €37
3th checked bag: €139
4th checked bag: €186
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag: Included
1st checked bag: €28
2th checked bag: €37
3th checked bag: €139
4th checked bag: €186
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: €28
2th checked bag: €37
3th checked bag: €139
4th checked bag: €186
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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