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American Airlines

78,834 reviews
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605
Overview
3.078,834 reviews
Travellers' Choice 2019 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
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About American Airlines

Airline Alliance

oneworld
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605

Airline Summary

Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. With hubs at Chicago O'Hare International Airport (ORD), London Heathrow Airport (LHR), New York's John F. Kennedy Airport (JFK), Miami International Airport (MIA) and Los Angeles International Airport (LAX), AA has more than 6,700 flights daily. In addition to about 50 Admirals Club lounges worldwide, the airline also has four Flagship Lounges at JFK, LAX, LHR and ORD for use by First Class passengers on international and transcontinental flights.
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78834Reviews
7910Photos
100Tips

Reviews
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Odyssey64420042280 wrote a review Yesterday
1 contribution
Los Angeles - Philadelphia
Domestic
A man in line for boarding started bothering us raising his voice at myself my wife and our 4 year old child! I strongly told him to move away. Boarding Supervisor completely mistreated us! Subsequently, I spoke to her supervisor 54A. Time: 10:36pm. Supervisors name is Mark. He promised to me there will be Union hearing and that he will conduct investigation as to what happened. However, he completely brushed me off and his attitude was dismissive at best! He refused to call me back with results if his supposed investigation. He sighted Union complications etc etc. the entire affair is a complete travesty.! Before the man who bothered us boarded, I told the lady at the counter that we cannot board the aircraft with this person, she ignited my concerns and boarded the offender while we had to stay away and bd rebooked for a later flight! This is a complete and utter unfairness and mistreatment!
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lauren S wrote a review Yesterday
1 contribution
Phoenix - Honolulu
Domestic
Uncomfortable, 7hr flight with no Tv or charging doc. This is the second leg. Apparently American Airlines doesn’t have tv’s on any flights. Cancelling my credit card and will never fly American again.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mariasrc wrote a review Yesterday
1 contribution
New York City - London
International
AA customer service is non existent. Tried several times to put through a complaint online seeking a fair compensation (not even full refund) and was only given a ‘thank you for your feedback response’. The company hides behind computers with no accountability and greed at its core!
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Carey C wrote a review Yesterday
1 contribution
Santorini - London
Europe
My Santorini (AA) flight was late to a connecting flight in Heathrow. We had to scramble to find a hotel (AA was out of vouchers) and taxi ( not refunded) to catch an early flight the next day. We had paid for upgraded seats and we did not get them nor did we even get seats together. I contested the $120 x2 charge on my credit card and they are FIGHTING IT. I will keep fighting too.
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Date of travel: June 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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adam d wrote a review Yesterday
Hackettstown, New Jersey2 contributions
Newark - Phoenix
Domestic
Excellent first class service made possible by our flight attendant, Shelly. She was so friendly and personable. She made everyone feel comfortable. Checked on everyone during the flight. Made sure everyone with a connecting flight had the correct information when we landed.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Odyssey64420042280 wrote a tip Yesterday
"If anyone is bothering you address it with airline staff immediately! Let them deal with it "
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Feet13 wrote a tip Yesterday
"In First Class, no meal, no screens on the back of the seats, you have to watch tv on your device. 1 bathroom back of plane. "
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Sam R wrote a tip 16 Apr
"Customer service thru American Airlines is absolutely horrible. They should take lessons from Delta. "
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AngelB wrote a tip 15 Apr
"If an airline changes your flight by more than 4 hours, and it doesn’t work for you, call and get a refund."
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Leticia L wrote a tip 14 Apr
"Don’t book with them!"
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: €28
2th checked bag: €38
3th checked bag: €141
4th checked bag: €188
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag: Included
1st checked bag: €28
2th checked bag: €38
3th checked bag: €141
4th checked bag: €188
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: €28
2th checked bag: €38
3th checked bag: €141
4th checked bag: €188
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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