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American Airlines


47,761 reviews
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605 +1 800-433-7300 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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47,761 Reviews from our TripAdvisor Community

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47,761 reviews from our community

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Showing 39,730: English reviews
Level 2 Contributor
6 reviews
Reviewed today
NEW

I fly often, and group 6 with American Airlines has never been asked to check rollerboards. However, on this flight, the overhead compartments became full during group 5 boarding. Obviously, early boarding passengers were storing all of their belongings in the overhead and the flight crew was allowing them to do it. If the airline has a rule for storage...

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Domestic Business Class Washington DC - Orlando

Helpful?
Thank Bill M
Lakeland, Florida
Level 6 Contributor
205 reviews
82 helpful votes
Reviewed today
NEW

We flew an overnight flight from Orlando through Philadelphia to Venice. Everyone that we encountered from check in, to gate agents through flight crew were friendly and efficient. The flight had some turbulence but the pilot did a good job getting us out of it. Food was typical of airline food. Not great, but better than pretzels and peanuts. I...

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International Economy Orlando - Venice

Helpful?
Thank Depplep
Level 3 Contributor
22 reviews
3 helpful votes
Reviewed today
NEW

Not the first time I've been bumped, but the first time I was forced back out into the non-secure area to re-enter at 5:30 am. I felt I was treated like a piece of luggage; however, my luggage made it to Savannah the day before I did! Caused increased expenses in parking and delayed getting to work on time. When...

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Domestic Economy Springfield - Savannah

Helpful?
Thank lenoraa288
New Orleans, Louisiana
Level 2 Contributor
4 reviews
1 helpful vote
Reviewed today
NEW

Flight went well and was on time. I do think the baggage charges are a bit out of line, but overall a good trip.

Domestic Economy New Orleans - Norfolk
Helpful?
Thank Bernie P
2 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

I clearly booked and paid for a first class seat. I get to the airport and I was automatically downgraded because they overbooked first class. When I booked all but 2 first class seats were available. I was told it was because others with higher status with American wanted first class. Are you serious? I will never fly this airline...

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Domestic First Class Lihue - Dallas

Helpful?
1 Thank Benjamin A
Kokomo, Indiana
Level 6 Contributor
230 reviews
35 helpful votes
Reviewed yesterday
NEW

On November 7, 2018 I flew on flight 4578 - my return flight from D.C. to Indy. Even though we did not leave on time, we arrived on time. There was an opps on the E175 airplane; the overhead bin in which my luggage and two other passengers' luggage got jammed during the flight. Sooooo we three were delayed in...

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Domestic Economy Washington DC - Indianapolis

Helpful?
1 Thank jessABamaGirl
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Knoxville, Tennessee
Level 5 Contributor
39 reviews
10 helpful votes
Reviewed yesterday
NEW

We fly cross country yearly. This is the first time we've been on a plane without a movie or television. Had we known, we could have downloaded an AP to watch free TV (on my cell phone?) as long as we downloaded PRIOR to the trip. Though we know nowadays that we have to purchase everything, the only time we...

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Domestic Economy Knoxville - San Francisco

Helpful?
Thank pattyx24
1 review
Reviewed yesterday
NEW

I've never been in a more annoying conversation in my entire life. This establishment should be ashamed at the customer service they are providing.

Domestic Economy Philadelphia - Seattle
Helpful?
Thank Dagi A
Level 3 Contributor
21 reviews
13 helpful votes
Reviewed yesterday
NEW

First class isn’t first class. Don’t waste your money. Not only are the amenities that you would expect as a first class passenger absent, but the service leaves much to be desired as well. No charging ports, no TV screens, no special refreshments; no one calling you by your name and expressing appreciation for your paying presence; frankly none of...

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Domestic First Class Fort Lauderdale - Charlotte

Helpful?
Thank Tcgbutterfly
Coppell, Texas
Level 6 Contributor
170 reviews
41 helpful votes
Reviewed yesterday
NEW

I fly from DFW to Midland and back once a month. I probably have an issue half the time with delays, but usually its based off of weather issues. Not really Americans fault. They get me there fast. Plane is smaller but I like it that way. Less people. everyone is always friendly. If there is a better seat and...

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Domestic Economy Dallas - Midland

Helpful?
1 Thank rericksen
See travel tips for airlines
“Carry all valuables and essential onboard in a bag that they can't take away from you.”
billmT9619NA, 13 Nov 2018 | Read review
“Don't sit in bulkhead exit row as the bathroom is right at your seat.”
Depplep, 13 Nov 2018 | Read review
“Watch the weather in Dallas, TX because that will drive setbacks in flights originating there to the rest of the U.S.”
lenoraa288, 13 Nov 2018 | Read review
“Download the ap and bring your computer or tablet for free movies/tv. Or bring several good books.”
pattyx24, 12 Nov 2018 | Read review
“Get tickets as early as you can for cheaper flights in case you want to pay for extra add on’s”
132williemaew, 12 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About American Airlines
Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. With hubs at Chicago O'Hare International Airport (ORD), London Heathrow Airport (LHR), New York's John F. Kennedy Airport (JFK), Miami International Airport (MIA) and Los Angeles International Airport (LAX), AA has more than 6,700 flights daily. In addition to about 50 Admirals Club lounges worldwide, the airline also has four Flagship Lounges at JFK, LAX, LHR and ORD for use by First Class passengers on international and transcontinental flights.
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