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American Airlines


45,544 reviews
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605 +1 800-433-7300 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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45,544 Reviews from our TripAdvisor Community

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45,544 reviews from our community

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Showing 37,739: English reviews
Pembroke Pines, Florida
Level 6 Contributor
289 reviews
45 helpful votes
Reviewed today
NEW
via mobile

My original flight was from Oakland at 10.45am but it was cancelled. No reason given. I was advised of a new flight out of San Francisco at 9.37pm. This obviously meant a long delay and a longer, more expensive journey from my base. Very frustrating.

Domestic Economy San Francisco - Miami
Helpful?
Thank M V
Sarasota, Florida
Level 6 Contributor
122 reviews
23 helpful votes
Reviewed today
NEW
via mobile

We flew 1st class Dallas to Honolulu and return Honolulu to Tampa. The trip is over 7 hrs Honolulu to Dallas and the seats are full recline with personal tv great for long flight The flight Dallas to Tampa were normal 1st class but comfortable. Staff was very helpful, and pleasant. Worth spending the money for the comfort. I will...

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Domestic First Class Honolulu - Tampa

Helpful?
Thank 70JAM
Victorville, California
Level 5 Contributor
85 reviews
40 helpful votes
Reviewed today
NEW

Also, British Airlines as they work together. The longest trip to Sweden was 7 hours. The longest to LAX was 11 hours. Both ways I had requested Vegan meals and got one going and one coming. Fpr some reason the second one on the way back wasn't vegan so I declined the meal. Otherwise they were actually very tasty! The...

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International Economy Los Angeles - Stockholm

Helpful?
Thank RLHINCA
Chandler, Arizona
Level 3 Contributor
18 reviews
4 helpful votes
Reviewed today
NEW

American has come a long way since combining with US Air. The plane was new, clean and the cabin staff pleasent and efficient We took of with a fully loaded flight, on time and arrived 22 mins early. The seat was comfortable and I had pleanty of leg room The food was a little above the usualy airline handout was,...

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Domestic First Class Phoenix - Chicago

Helpful?
Thank W4499DUjohnc
Moody, Texas
Level 3 Contributor
21 reviews
13 helpful votes
Reviewed today
NEW

Very good. Some turbulence but pilot navigate it well. All staff good. Free movies. Free drink and snack.

Mexico Economy Dallas - Cancun
Helpful?
Thank maria0415
Hudsonville, Michigan
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed today
NEW

Our extended family of 6 adults and 6 children flew on AA flight 3410 on 3/32/2018. We had made our reservation months in advance, and had received written confirmation of our seat assignments. However at check-in, we discovered that our family members were scattered throughout the place and that our children were separated from their parents. The AA agent said...

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Domestic Economy Grand Rapids - Chicago

Helpful?
Thank enochjen
1 review
Reviewed today
NEW
via mobile

My flight to Las Vegas was great in terms of customer service. The flight home was not. The flight attendant realigned my chair before take off, hitting me in the back of my head. To the other person in my row, she instructed him to realign his seat for take off in a nice customer service voice. Why didn't she...

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Domestic Economy Las Vegas - Philadelphia

Helpful?
Thank Taalibah M
Level 4 Contributor
20 reviews
3 helpful votes
Reviewed today
NEW
via mobile

It it wasn't for the helpful and pleasant people at the boarding counter I would have melted down. Got there at 5:30 am to take a plane at 7am, it was 3 hours delayed then they put us on the plane only to deboard 1/2 hour later, then put on another flight leaving at 10:30am it was delayed 2 hours...

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Domestic Economy Portland - Pittsburgh

Helpful?
Thank cathy s
Ormond Beach, Florida
Level 4 Contributor
27 reviews
14 helpful votes
Reviewed today
NEW

Bought up to Main Cabin and worth the price. Extra leg room and alcohol beverages included. The flight was 2/3 full and the Main Cabin seating only 1/2 of capacity. Everyone was able spread out and put an empty seat between making a much more comfortable trip. Movie selection was goog with about 10 different titles to chose from.

International Economy Barcelona - Miami
Helpful?
Thank Peter H
East Hampton, New York
Level 5 Contributor
51 reviews
6 helpful votes
Reviewed today
NEW

Our experience on this long flight was amazing. The flights left on time, arrived early, connections were seamless, and the flight attendants were great. Meals were included along with a warm peanut melody. They offer a nice selection of meals that were warm and tasty. Overall a great travel experience.

Domestic First Class New York City - Bozeman
Helpful?
Thank CES11937
See travel tips for airlines
“Families should question flying on an airline that will separate your children from their parents, with no explanation or apology”
enochjen, 25 Sep 2018 | Read review
“Take the Main Cabin option”
PeterH577, 25 Sep 2018 | Read review
“Double check type of aircraft before purchasing tickets”
maryrM119JG, 25 Sep 2018 | Read review
“I have no tip to help travelers have the best flight with this airline.”
nobukof347, 25 Sep 2018 | Read review
“None unless you are a sheep”
708billr, 25 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About American Airlines
Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. With hubs at Chicago O'Hare International Airport (ORD), London Heathrow Airport (LHR), New York's John F. Kennedy Airport (JFK), Miami International Airport (MIA) and Los Angeles International Airport (LAX), AA has more than 6,700 flights daily. In addition to about 50 Admirals Club lounges worldwide, the airline also has four Flagship Lounges at JFK, LAX, LHR and ORD for use by First Class passengers on international and transcontinental flights.
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