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American Airlines


51,123 reviews
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605 +1 800-433-7300 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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51,123 Reviews from our TripAdvisor Community

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51,123 reviews from our community

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Showing 42,663: English reviews
Washington DC, District of Columbia
Level 5 Contributor
93 reviews
44 helpful votes
Reviewed yesterday
NEW
via mobile

I frequent British Airways regularly to London and had not, prior to this flight, flown American Airlines into Heathrow. Pricing seems comparable so an examination of the two airlines boils down to accessibility, service, cabin seating, food and the cabin crew. Of note, if you’re flying AA out of JFK, you’re likely to fly from Terminal 8. That’s where AA...

Date of travel: January 2019
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International Business Class New York City - London

Helpful?
Thank AJDC2015
Dana Point, California
Level 6 Contributor
172 reviews
43 helpful votes
Reviewed yesterday
NEW

American Airlines has consistently delivered exceptional service when I fly. My direct flight from LA to Atlanta was uneventful except for their on time flight and service.

Date of travel: May 2018
Domestic Business Class Los Angeles - Atlanta
Helpful?
Thank William S
New York City
Level 3 Contributor
18 reviews
8 helpful votes
Reviewed yesterday
NEW

Reconfigured 777-200 with alternating front and rear facing seats was comfortable for the overnight flight. Flight was New Year's Eve..so celebrated the New Year 30 minutes after take off. Had a sip of the 'champagne'.. pretty awful. Wine selection was otherwise ok for a US carrier. Preordered a dinner-- chicken--which was barely ok for airplane food. However, the breakfast served...

Date of travel: December 2018
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International Business Class Buenos Aires - New York City

Helpful?
Thank Mark_NYC_2012
Chicago, Illinois
Level 5 Contributor
55 reviews
7 helpful votes
Reviewed yesterday
NEW

Easy check-in and friendly service while on board, but the restrooms were not kept clean during the flight and dropped items were not picked out during the flight. However, the flight attendants were polite and attentive to passenger needs during the flight.

Date of travel: January 2019
International Economy Tokyo - Dallas
Helpful?
Thank klhchicago
Rock Hill, South Carolina
Level 5 Contributor
84 reviews
9 helpful votes
Reviewed yesterday
NEW
via mobile

So tired of the typical flight experience. Pay for this. Pay for that. Just go ahead and bundle it all together and charge me more for the flight. A bag is going to be $30 either way you look at it checked or carry on. Pay to pick a seat. Come on. More than 75% of the seats are the...

Date of travel: January 2019
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Domestic Economy Charlotte - Chicago

Helpful?
Thank ridenhourd
Level 3 Contributor
15 reviews
4 helpful votes
Reviewed yesterday
NEW

The first leg of the flight was from Nashville to Chicago - and we were running late because of a traffic accident. I really thought we were going to miss our flight. The AA gate agent was such a calming efficient person, she reassured us we could make our flight, got our luggage tagged and sure enough, it all went...

Date of travel: November 2018
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International Economy Chicago - Venice

Helpful?
Thank Cosmopolitan818280
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed yesterday
NEW

The service was great by the flight attendance. We got there safe and soundly without any problems other than weather and he handled that well.

Date of travel: August 2018
Domestic Economy Charlotte - Boston
Helpful?
Thank rylee t
2 reviews
Reviewed yesterday
NEW

The flight, the flight attendants and all the crew were excellent. But, I was carrying a backpack that I have always, with other flights including American Airlines, put in the overhead. The TSA agent at JFK said American Airlines does not allow backpacks in the overhead compartment, and ushered us to American Airlines Check-in. The check-in agent parroted the TSA...

Date of travel: December 2018
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Domestic Economy New York City - San Francisco

Helpful?
Thank coachtravelerII
Tahoe City, California
Level 5 Contributor
68 reviews
24 helpful votes
Reviewed yesterday
NEW

Okay, it has been awhile since I have flown on a plane. My flight was not cheap. I could have booked Southwest for much less, but the times did not match for me. $160 for the flight booked 6 months ahead, 25 for the bag, and then they wanted extra to be the first to board the plane. That way...

Date of travel: November 2018
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Domestic Economy Los Angeles - Reno

Helpful?
Thank 97Rick
Los Angeles, California
Level 6 Contributor
136 reviews
158 helpful votes
Reviewed yesterday
NEW

The airlines have really made themselves the worst part of traveling. I would rather see the "total" fare than go through the hassle of getting charged for every little thing. Not to mention there's no "guarantee" that you'll get what you purchased. The worst is being with family and the uncertainty of being seated together...unless you paid FULL First or...

Date of travel: November 2018
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International Economy Los Angeles - London

Helpful?
1 Thank trvlcrzy
See travel tips for airlines
“Use Seat Guru etc to identify the rear facing seats, as the AA.com website no longer shows rear facing seats.”
Mark_NYC_2012, 16 Jan 2019 | Read review
“Be prepared to pay for anything other than the small space allotted for your body.”
coachtravelerII, 16 Jan 2019 | Read review
“Fly a different carrier..preferably international airline”
trvlcrzy, 16 Jan 2019 | Read review
“this was an isolated experience but it left a very sauer taste! And still havent heard from AA CS!!!”
Anthonystrip, 16 Jan 2019 | Read review
“paying for extra leg room is not worth it.”
bltinstructor, 16 Jan 2019 | Read review
Show next 5 travel tips 5 of 10
About American Airlines
Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. With hubs at Chicago O'Hare International Airport (ORD), London Heathrow Airport (LHR), New York's John F. Kennedy Airport (JFK), Miami International Airport (MIA) and Los Angeles International Airport (LAX), AA has more than 6,700 flights daily. In addition to about 50 Admirals Club lounges worldwide, the airline also has four Flagship Lounges at JFK, LAX, LHR and ORD for use by First Class passengers on international and transcontinental flights.
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