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Alitalia


9,234 Reviews
Headquarters: Via Alberto Nassetti Fiumicino RM Italia, 00054, Fiumicino Italy +39-89-20-10 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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9,234 Reviews from our TripAdvisor Community

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9,234 reviews from our community

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Showing 2,079: English reviews
Level 3 Contributor
19 reviews
3 helpful votes
Reviewed yesterday
NEW

The bad experence started with the badly designed web page that prevents understanding of optons for meals, sitting arrangement and limitations on self check-in, The most irritating part however, was the on-board staff who seemed un-interested and rude (at least towards non-italians), Some did not bother looking at us when we asked for anything (e.g. a cup of coffee during...

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International Economy Tel Aviv - Male

Helpful?
Thank Barak F
Brantford, Canada
Level 2 Contributor
9 reviews
15 helpful votes
Reviewed yesterday
NEW

I've flown Alitalia twice, and it was not good both times. The first flight was a short one from Paris to Rome. The plane was empty, so we did enjoy spreading out, but the plane was run down and made some weird noises and some shakiness that I've never encountered in all my 30+ flights I've ever taken. But you...

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International Economy Rome - Toronto

Helpful?
Thank Rose-Sicoli
Sydney, New South Wales, Australia
Level 5 Contributor
54 reviews
10 helpful votes
Reviewed 2 days ago
NEW

Very comfortable flight in Economy even travelling with children The flight attendants were very helpful and I would fly Alitalia again

Europe Economy London - Rome
Helpful?
Thank Carole L
Muscat, Oman
Level 6 Contributor
239 reviews
27 helpful votes
Reviewed 4 days ago
NEW
via mobile

Good service as SkyTeam partner. The A330 is modern and good flight entertainment. A nice blanket and pillow for the night. Efficient.

International Economy Abu Dhabi - Rome
Helpful?
Thank Koek W
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 4 days ago
NEW

Such a nightmare of a flight. Cramped airplane. Rude flight attendants who spoke no English. Tiny seats with no leg room. Dirty toilets( and only half of them worked and the other half had no toilet paper). Ridiculous counter people who wanted us to give up our tickets for nothing after they decided to scramble our seats all around the...

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International Economy Los Angeles - Rome

Helpful?
Thank Teresa F
Branxton, Australia
Level 4 Contributor
35 reviews
32 helpful votes
Reviewed 5 days ago
NEW

An experience is the best way to describe business class on this flight...When asked for a drink the attendant delivered the glass of white wine for my wife and soft drink for myself and we were told to keep the large bottles next to us as we may like another drink later, I other words he was not coming back.......

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Europe Business Class Copenhagen - Rome

Helpful?
Thank Michael E
Larnaka District, Cyprus
Level 4 Contributor
31 reviews
5 helpful votes
Reviewed 6 days ago
NEW

Never again. Had a flight to Amsterdam from Larnaca, Cyprus via Rome. Gate changed 2 times, no calls, only messages at the gate. Flight to Rome was okay, than arrival in Rome. Again body check and big queues before the body scanner. Again take off shoes and belt, take out the computer etc, Unfriendly staff, no time and long way...

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Europe Economy Larnaka City - Amsterdam

Helpful?
Thank Seeburg19
Santiago Metropolitan Region, Chile
Level 3 Contributor
16 reviews
11 helpful votes
Reviewed 6 days ago
NEW

I flew from Santiago, Chile to Prague, Czech Republic via Rome. The special meal option was not as expected. I had chosen the Asian Vegeterian Meal but was given Vegan. I am OK with a Vegan meal only not OK that though it was available as an option to choose from, the airline did not really have it. The ground...

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International Economy Santiago - Prague

Helpful?
Thank DivyaRa0
A TripAdvisor Member
Reviewed 6 days ago
NEW
via mobile

After waiting in line for 4 hours in Amsterdam to check in for my flight, I was instructed by Alitalia representatives to get out of line because I would need to rebook or cancel my flight. Upon calling Alitalia customer service I was informed that I would be required to forfeit my ticket. I paid for a service which was...

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Europe Economy Amsterdam - Rome

Helpful?
Thank A TripAdvisor Member
London, United Kingdom
Level 5 Contributor
63 reviews
29 helpful votes
Reviewed 1 week ago via mobile

Never in my livetime of air travelling I have been treated so badly. Flight from London to Rome was delayed (without any apologies or explanation) by 3 hours. Ground staff was rude and disorganized. Cabin attendants were rude. No explanation offered. Refreshment extremely poor. No information was given on connecting flight. Once in Rome we had to wait standing in...

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International Economy London - Santiago

Helpful?
Thank Uby44
See travel tips for airlines
“No problems at all flying with Alitalia”
carolel254, 16 Dec 2017 | Read review
“Don't go even if they give you free tickets.”
teresaf352, 14 Dec 2017 | Read review
“check in early and book your seats ahead of time online”
293mimi, 5 Dec 2017 | Read review
“don't even bother”
U8951SZjonathand, 4 Dec 2017 | Read review
“Nothing to suggest”
Lolloreatino71, 4 Dec 2017 | Read review
Show next 5 travel tips 5 of 10
About Alitalia
Alitalia (AZ) is the national airline of Italy. Headquartered in Rome, the airline's main hub is at the city's Leonardo da Vinci–Fiumicino Airport (FCO); secondary hubs are located at Milan Linate Airport (LIN) and Milan–Malpensa Airport (MXP). The airline, which is part of the SkyTeam alliance, flies to about 100 destinations, including airports within Italy, across Europe, and in Africa, Asia, North America and South America. Alitalia offers four classes of service depending on the route and aircraft. These are Classica (Economy Class), Classica Plus (Economy Plus), Ottima (short- and medium-haul Business Class) and Magnifica (long-haul Business Class).

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