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3.5 of 5 stars
3,070 Reviews
Headquarters: Plaza Almerico da Schio, 3, 00054, Fiumicino Italy +39-89-20-10 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 620
  • 1072
    Very good
  • 732
  • 358
  • 288
two different experiences in the same vacation

When we were going to greece we got a nice and new plane. But when we were coming back, the plane... read more

3 of 5 starsReviewed 5 days ago
Fernando L
Sao Paulo, SP
Rating summary
  • 3.5 of 5 stars
    3.5 of 5 stars
    Seat Comfort
  • 3.5 of 5 stars
    Customer Service
    3.5 of 5 stars
    Value for Money
  • 3.5 of 5 stars
    3.5 of 5 stars
    Check-in and Boarding
  • 3 of 5 stars
    Food and Beverage
    3 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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3,070 Reviews from our TripAdvisor Community

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3,070 reviews from our community

Date | Rating
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English first
Sao Paulo, SP
Level Contributor
87 reviews
27 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

When we were going to greece we got a nice and new plane. But when we were coming back, the plane was terrible. Small chairs, NO ENTERTAINMENT SYSTEM, in a 11 hours flight!!! The lights remained on until 3am.... wasn't a good experience

International Economy Sao Paulo - Athens
2 Thank Fernando L
Level Contributor
7 reviews
1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

Flew from Cta to Rome ans as usual check in counter us I Undermanned and poor customer service. Never have anyone that speaks english and long is very long because only one attendrant. I almost missed my flight because only one person processing at the counter

Domestic Economy Catania - Rome
1 Thank Denise G
Romans-sur-Isere, France
Level Contributor
13 reviews
9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Nice flight with a comfortable plane. The crew was friendly and the food was good. No luggage lost and perfect timing. We will fly again with Alitalia no problem.

International Economy Mexico City - Rome
2 Thank Isabelle C
Level Contributor
32 reviews
4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Traveled for the first time with Alitalia and I had a pleasant flight. The boarding was made on time and the crew were very nice. The seat comfort and the legs space were very good.

Domestic Economy Cagliari - Milan
Thank Miguel S
Level Contributor
25 reviews
18 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

Flew Heathrow to Rome. Check in at Heathrow was very slow but much better in Rome on way back. Plane was clean but the food/snack provided was terrible - we had a stale small brioche on the way out and a soggy cheese sandwich on the way back. More budget airline these days which is sad to see as I...

Europe Economy London - Rome

Thank sharpsfoss
Glasgow, United Kingdom
Level Contributor
27 reviews
10 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

travelled february 2014 was disappointed to not get a sandwich or something more nutritious than a small bag of sage biscuits especially as on my tickets it says a meal is provided -when i travelled back i asked before the flight if it was a meal and not just a bag of biscuits and they said yes its a meal...

Europe Economy London - Rome

Thank Molly W
Level Contributor
305 reviews
161 helpful votes
5 of 5 stars Reviewed 1 week ago

An easy, efficient flight from Heathrow to Rome. Cabin service was excellent, the flight was comfortable and on time, and there was good legroom. Food service was limited, albeit free, consisting (at breakfast time) of a wrapped cold pastry and a drink. However, this was welcome.

Europe Economy London - Rome
Thank BigWoo
Rome, Italy
Level Contributor
57 reviews
19 helpful votes
5 of 5 stars Reviewed 1 week ago

So you think you know business/first class flying. Well time to hop on Alitalia and find out how it is really done. Check in is swift and use of their airport clubs is standard. The clubs are well done, comfortable and worth the visit. The plane is clean, up to date and well done. The seats provide total comfort and...

International Business Class New York City - Rome

1 Thank Dave R
Rome, Italy
Level Contributor
57 reviews
19 helpful votes
5 of 5 stars Reviewed 1 week ago

Flew Premium Economy and the entire experience was like stepping back in time when flying was done with service. Check in was simple. Assistance to the gate was excellent. The plane was clean, the seat was comfortable and the food requested was a special meal. The food was good. The crew was very attentive to seeing that my experience was...

International Premium Economy Rome - New York City

Thank Dave R
Exeter, United Kingdom
Level Contributor
34 reviews
8 helpful votes
3 of 5 stars Reviewed 1 week ago

The price for the flights were good value for money. We flew from Beijing to London via Rome. Despite our luggage getting lost, along with lots of other peoples on our flight, I would possibly consider flying with Alitalia again if it was the cheapest airline at the time. The seats recline quite a lot and are quite comfortable. I...

International Economy Beijing - London

1 Thank sophie b
See travel tips for airlines
“pray for a new plane”
 of 5 stars fernandol687, 23 Aug 2016 | Read review
“Get there early to check in”
 of 5 stars denisegX3219HW, 23 Aug 2016 | Read review
“Dont presume youll get food from london to rome”
 of 5 stars mollyw734, 22 Aug 2016 | Read review
“Do not travel with alitalia!!!”
 of 5 stars marianap340, 18 Aug 2016 | Read review
“Don't fly business class on an internal flight (within Italy). It's ECONOMY all the way.”
 of 5 stars Berichthier214, 14 Aug 2016 | Read review
Show next 5 travel tips 5 of 10
About Alitalia
Alitalia (AZ) is the national airline of Italy. Headquartered in Rome, the airline's main hub is at the city's Leonardo da Vinci–Fiumicino Airport (FCO); secondary hubs are located at Milan Linate Airport (LIN) and Milan–Malpensa Airport (MXP). The airline, which is part of the SkyTeam alliance, flies to about 100 destinations, including airports within Italy, across Europe, and in Africa, Asia, North America and South America. Alitalia offers four classes of service depending on the route and aircraft. These are Classica (Economy Class), Classica Plus (Economy Plus), Ottima (short- and medium-haul Business Class) and Magnifica (long-haul Business Class).
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