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Alitalia


6,277 Reviews
Headquarters: Via Alberto Nassetti Fiumicino RM Italia, 00054, Fiumicino Italy +39-89-20-10 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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6,277 Reviews from our TripAdvisor Community

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6,277 reviews from our community

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Showing 1,404: English reviews
Toronto, Canada
Level Contributor
6 reviews
Reviewed yesterday
NEW

Paid premium price for the exit row seats and had to put up with people standing in front of you stepping on your feet because washrooms are right near there. Rand service button several times and never got a response even though they walked by about 3 or 4 times. Then when I finally stopped them and asked for a...

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International Economy Toronto - Rome

Helpful?
Thank Bob D
Sunshine Coast, Australia
Level Contributor
35 reviews
7 helpful votes
Reviewed yesterday
NEW

Where to start... Check in was the longest I have ever experienced!!! We were at the check in desk 2 hours before departure and it took an 50 minutes just to check in - maybe 12- 15 passengers ahead of us but everyone seemed to take so long. Gate change without any notification on the screen at the gate -...

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Europe Economy Paris - Rome

Helpful?
Thank Andrea D
Level Contributor
7 reviews
2 helpful votes
Reviewed yesterday
NEW

I spent lots of money to purchase a premium economy ticket for a flight from Miami to Milan. My flight was delayed and I was re routed on another flight out of Miami. I was downgraded to economy as there were no premium economy tickets available. I contacted the airline in an effort to get refunded for my premium economy...

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International Premium Economy Miami - Milan

Helpful?
Thank Alisha B
Bloomfield, Connecticut
Level Contributor
28 reviews
12 helpful votes
Reviewed yesterday
NEW

The plane was spotlessly clean, the staff was outstanding. It is so nice to see well dressed flight attendants....the women wore little hats!! The food was delicious. I had lunch and then a snack later on that was like another meal. The flight attendants catered to our every need. All the electronics worked without a problem and that made a...

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International Business Class Rome - New York City

Helpful?
Thank Nancy W
Baltimore, Maryland
Level Contributor
50 reviews
3 helpful votes
Reviewed yesterday
NEW
via mobile

I had a flight from Bari to Barcelona last week when the first leg to Rome delayed for about 1.5 hours. Although I reached the second leg gate but I was told I should either stay in Rome or fly without my baggage! In second case I was told the baggage will be in Barcelona tomorrow at 11am. But the...

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Europe Economy Bari - Barcelona

Helpful?
Thank Mansoor F
Pickering, Canada
Level Contributor
34 reviews
18 helpful votes
Reviewed yesterday
NEW

I received an email from Alitalia pushing back our time of departure which was a good thing. At least they let us know. We weren't as rushed from our accommodation in Rome plus car rental return. We were then delayed waiting for the last passengers. Seats 29 (by exit) allow one to stretch and, although close to washrooms were very...

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International Economy Rome - Toronto

Helpful?
Thank John H
Australia
Level Contributor
82 reviews
22 helpful votes
Reviewed yesterday
NEW

Alitalia, Italy's national carrier, rather like travelling with Qantas, professional, efficient, on-time. We had no problems at all and if you need to travel to places on their routes I would recommend them.

Europe Economy Rome - Zurich
Helpful?
Thank adelaide52
Goodyear, Arizona
Level Contributor
70 reviews
7 helpful votes
Reviewed yesterday
NEW

The Premium Economy seating was far superior to coach. It was a separate section of the 777. The seating, meals and service was a definite upgrade - far better than some United International flights I've been on which were basically coach seats with more leg room. The only downside was there was no separate rest rooms from standard coach which...

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International Premium Economy Los Angeles - Rome

Helpful?
Thank John C
Rio de Janeiro, RJ
Level Contributor
21 reviews
23 helpful votes
Reviewed yesterday
NEW

Alitalia is a tragic story! In-flight good services and corteousness are not part of this company. Flight attendants are pre-madonna... you as a passenger should feel privileged to be in their presence, not vice-versa. Their body language tells you everything about this decaying company. They have a job security, meaning they can't be fired, so you'd better get over it....

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International Premium Economy Rome - Toronto

Helpful?
Thank sergio s
Hobart, Australia
Level Contributor
123 reviews
49 helpful votes
Reviewed yesterday
NEW

Alghero Airport was not easy to navigate. Information and signage is poor. If Alitalia could make their arrangements clearer, the airport checkin process would be more understandable and there would be fewer confused tourists all over the place. Once loaded on the flight, everything was smooth and the flight staff were fine.

Europe Economy Alghero - Brussels
Helpful?
Thank cords52
See travel tips for airlines
“make sure you check in a lot of time in advance because it took us an hour to get through check in and check our bags”
bobdR292UY, 27 Jun 2017 | Read review
“to have the best flight with this airline would be DO NOT travel with Alitalia!”
andreadB3769UB, 27 Jun 2017 | Read review
“Select your preferred seats at time of booking”
adelaide52, 27 Jun 2017 | Read review
“We booked through Delta and Alitalia is a flight partner so all the miles applied to our Delta Sky Miles accounts.”
johncV8024PU, 27 Jun 2017 | Read review
“Don't fly Alitalia! Walk or swim to your destination, if possible.”
sergios674, 27 Jun 2017 | Read review
Show next 5 travel tips 5 of 10
About Alitalia
Alitalia (AZ) is the national airline of Italy. Headquartered in Rome, the airline's main hub is at the city's Leonardo da Vinci–Fiumicino Airport (FCO); secondary hubs are located at Milan Linate Airport (LIN) and Milan–Malpensa Airport (MXP). The airline, which is part of the SkyTeam alliance, flies to about 100 destinations, including airports within Italy, across Europe, and in Africa, Asia, North America and South America. Alitalia offers four classes of service depending on the route and aircraft. These are Classica (Economy Class), Classica Plus (Economy Plus), Ottima (short- and medium-haul Business Class) and Magnifica (long-haul Business Class).

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