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Alitalia


11,816 reviews
Headquarters: Via Alberto Nassetti Fiumicino RM Italia, 00054, Fiumicino Italy +39-89-20-10 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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11,816 Reviews from our TripAdvisor Community

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11,816 reviews from our community

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Showing 2,711: English reviews
Charlottetown, Canada
Level 3 Contributor
19 reviews
4 helpful votes
Reviewed yesterday
NEW

Meal average ,served with few smiles, drinks served twice during our 8 hr flight. A hot meal was served at 10 pm and then a pastry for breakfast. Wish we were served a snack first and then a breakfast. Most people have eaten supper before the flight. I would rate this airline the same as air canada. Don't expect anything...

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International Economy Toronto - Rome

Helpful?
Thank Janie B
Bournemouth, United Kingdom
Level 5 Contributor
68 reviews
62 helpful votes
Reviewed 2 days ago
NEW
via mobile

Following my excellent flight out from FCO, I was looking forward to this flight. Unfortunately the food served was not so good, highly over salted pasta, stale damp pastries, completely over cooked pork, limp destroyed vegetables. If Alitalia get to grip with the food from Brasil they will have a fantastic service, best from Europe that I have used.

International Business Class Sao Paulo - Rome
Helpful?
Thank Gentle_Giant_10
Bournemouth, United Kingdom
Level 5 Contributor
68 reviews
62 helpful votes
Reviewed 2 days ago
NEW
via mobile

Having read some of bad reviews, I tried to fly open minded. What a surprise Alitalia were, cabin crew lady gave fantastic service, attentive, professional, outstanding service. Food was excellent, 5 courses, and I have to say I demolished all of it! Good sleep on a very comfortable bed, arrived in SP feeling very perky. The best flight to Brasil...

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International Business Class Rome - Sao Paulo

Helpful?
1 Thank Gentle_Giant_10
Lucknow, India
Level 5 Contributor
50 reviews
25 helpful votes
Reviewed 2 days ago
NEW
via mobile

We had a mixed feeling. Timed services but non courteous crew. Food quality from delhi to Rome was pathetic but while returning via same route it was appreciable. Leg room on a lower side. Entertainment package just ok. Yes pricing is very competitive

International Economy New Delhi - Rome
Helpful?
Thank drajay2020
Lake Worth, Florida
Level 3 Contributor
12 reviews
5 helpful votes
Reviewed 3 days ago
NEW
via mobile

I’ve taken this flight 2 times, both times where with connecting flights to Pisa Airport.and were a good experience. On time, friendly, and the food was good. John B.

International Economy Miami - Rome
Helpful?
Thank John B
Bangalore, India
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed 3 days ago
NEW

Price of the airline is quite economical - This is the only positive thing. Very less legroom. You will keep on calling the staff but they will never come to you. You will have to go back to get a glass of water. If you have any other problem , again you will have to go back to tell that...

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International Economy New Delhi - Rome

Helpful?
Thank Jalaj J
London, United Kingdom
Level 6 Contributor
99 reviews
12 helpful votes
Reviewed 3 days ago
NEW

Good value airline. The service is on time and overall boarding experience was good. Our return flight was to London City airport and that was great too.

Europe Economy London - Milan
Helpful?
Thank Gallivanters D
Spain
Level 5 Contributor
77 reviews
171 helpful votes
Reviewed 3 days ago
NEW

I have just done 4 flights with AY in business this weekend thanks to a good rate(price list) in business from VLC to WAW via FCO of course, have been the worst experience in years, often when you travel one wonders in someone of his flights there can be an airline worse than this and YESSSS there is Alitalia, the...

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Europe Business Class Valencia - Warsaw

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1 Thank alexfly
Level 6 Contributor
136 reviews
159 helpful votes
Reviewed 4 days ago
NEW
via mobile

I really thought Alitalia was a nicer airline. Check in was fine. The flight was a "cannot wait to get off this plane flight ". Business class seats are much more expensive than economy. (the only 2 choices) It was cheaper to pay for extra weight than fly business. Economy seats are exactly the same as business and in the...

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Europe Economy Paris - Rome

Helpful?
1 Thank butterscotch5
Sao Paulo, SP
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 4 days ago
NEW

Seats are tight and unconfortable. There is a box under some of the seats so who is sitting behind cannot stretch their legs. The flight attendants don't attend us even for a glass of water and the food is awful. Breakfast bread was so hard that it was impossible to be eaten. Bring your own water or plan to walk...

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International Economy Sao Paulo - Rome

Helpful?
1 Thank analuciaalmeida
See travel tips for airlines
“Carry your own water bottle with you else you will have to go back and forth again and again”
jalajj2017, 15 Jun 2018 | Read review
“seriously chose another airline”
alexfly, 15 Jun 2018 | Read review
“Fly Alitalia if you want to starve during mealtime and sacrifice sleep sitting in their uncomfortable seats.”
Pharmerblue, 13 Jun 2018 | Read review
“To have some food with you”
libius2018, 11 Jun 2018 | Read review
“Check in online if you're a couple or family, plane is seats wide and lots of solo travellers, leaving single aisle seats!”
955seans, 11 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About Alitalia
Alitalia (AZ) is the national airline of Italy. Headquartered in Rome, the airline's main hub is at the city's Leonardo da Vinci–Fiumicino Airport (FCO); secondary hubs are located at Milan Linate Airport (LIN) and Milan–Malpensa Airport (MXP). The airline, which is part of the SkyTeam alliance, flies to about 100 destinations, including airports within Italy, across Europe, and in Africa, Asia, North America and South America. Alitalia offers four classes of service depending on the route and aircraft. These are Classica (Economy Class), Classica Plus (Economy Plus), Ottima (short- and medium-haul Business Class) and Magnifica (long-haul Business Class).

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