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Alaska Airlines


4.5 of 5 stars
1,686 Reviews
Headquarters: PO Box 68900, Seattle, WA 98168 +1-800-252-7522 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 989
    Excellent
  • 489
    Very good
  • 134
    Average
  • 40
    Poor
  • 34
    Terrible
Love Alaska airline

Second time we traveled with this airline and is on time and the crew is very professional and... read more

5 of 5 starsReviewed 4 days ago
EBV959
,
Vail, Colorado
via mobile
Rating summary
  • 4 of 5 stars
    Legroom
    4 of 5 stars
    Seat Comfort
  • 4.5 of 5 stars
    Customer Service
    4 of 5 stars
    Value for Money
  • 4.5 of 5 stars
    Cleanliness
    4.5 of 5 stars
    Check-in and Boarding
  • 3.5 of 5 stars
    Food and Beverage
    3.5 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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1,686 Reviews from our TripAdvisor Community

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1,686 reviews from our community

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English first
Vail, Colorado
Level Contributor
7 reviews
1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

Second time we traveled with this airline and is on time and the crew is very professional and pleasant. Best of all the seat are roomy . Check in quickly done and they don't drive you crazy with the carry on, but instead give you and option to check in for free so when a plane is full others have...

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Domestic Economy Denver - Seattle

Helpful?
Thank EBV959
Medford, Oregon
Level Contributor
35 reviews
13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Alaska Air has the absolute best record for Departing & Arriving on time in the Country AND offers free wine & beer to make your trip nothing short of amazing..Their crews are Outstanding which makes every flight Enjoyable & they make every passenger feel at home in the Air.

Domestic Economy Medford - Los Angeles
Helpful?
Thank mofishmo
Clayton, California
Level Contributor
576 reviews
190 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

For the brief flight we took from Seattle to Oakland, one doesn't expect too much but Alaska managed to make this a pleasant flight. They departed and arrived on time, which is a nice thing. And they delivered our checked bags to the carousal within 20 minutes of landing, which is their guarantee. That is a big plus, making for...

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Domestic Economy Seattle - Oakland

Helpful?
Thank Dale W
Snohomish, Washington
Level Contributor
29 reviews
11 helpful votes
5 of 5 stars Reviewed 1 week ago

As always we enjoyed our flight to Los Cabos on Alaska airlines. Love the new free baggage allowance when you use your Alaska visa signature card. Great service and reasonable prices.

Mexico Economy Seattle - Los Cabos
Helpful?
Thank vickie304
Level Contributor
26 reviews
4 helpful votes
4 of 5 stars Reviewed 1 week ago

Wow, I felt they really appreciated my business. That's not common in today's airline industry.I'm not a frequent flyer with them but they treated me and my father, with respect and were very helpful. Will fly AK anytime there's a chance!

Domestic Economy Orange - Anchorage
Helpful?
Thank Donald T
Devine, Texas, United States
Level Contributor
38 reviews
9 helpful votes
4 of 5 stars Reviewed 1 week ago

This was my first time to be on one of their planes. I actually got to see two of them because I had to change planes in Seattle. They have extremely comfortable seats, a ton of legroom, and they keep their windows clean. I was traveling from San Antonio TX to Anchorage AK, and used Delta Airlines to get from...

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Domestic Economy Salt Lake City - Anchorage

Helpful?
Thank Laura E
Washington State
Level Contributor
33 reviews
11 helpful votes
5 of 5 stars Reviewed 1 week ago

The service was exceptional and the staff so efficient. Everything was wonderful. Food ok. And we arrive 1/2 hour early.

Domestic First Class Honolulu - Seattle
Helpful?
Thank T40love
new milford
Level Contributor
41 reviews
27 helpful votes
5 of 5 stars Reviewed 1 week ago

Took off on time. Landed on time. Virtually no turbulence. Bags come out as you get to baggage claim. Decent leg room. In eventful flight, what more could one want?

Domestic Economy New York City - Seattle
Helpful?
Thank jloonam
Cape Girardeau, Missouri
Level Contributor
8 reviews
4 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I booked round-trip economy class for our trip to Portland, OR. Imagine our shock when we tried to board and the attendant printed us new boarding passes and said "You've been moved to first class!" Everything about this flight was first class. The plane had more room in both classes than any other jet we have flown...

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Domestic Economy Saint Louis - Portland

Helpful?
Thank LBBennett
Seattle, Washington
Level Contributor
99 reviews
174 helpful votes
5 of 5 stars Reviewed 1 week ago

Since I live in the NW I've decided to fly Alaska Airlines whenever possible and maintain elite status as one of their frequent fliers. I believe their frequent flier program is one of the best and I've always had professional and competent service when interacting with the employees whether with the reservation department, flight attendants or airport staff. I do...

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Domestic First Class Seattle - Los Angeles

Helpful?
Thank OrcasIslandDream
See travel tips for airlines
“Order a glass of wine or beer & sit back & relax”
 of 5 stars mofishmo, 26 Aug 2016 | Read review
“Book early for best prices and flight times.”
 of 5 stars vickie304, 24 Aug 2016 | Read review
“Go first class, it is worth it.”
 of 5 stars T40love, 23 Aug 2016 | Read review
“Wifi goes out over canada”
 of 5 stars jloonam, 23 Aug 2016 | Read review
“Pay a little more and get the First Class on this flight”
 of 5 stars sarmapranamee, 22 Aug 2016 | Read review
Show next 5 travel tips 5 of 10
About Alaska Airlines
The seventh-largest airline in the United States, Seattle-based Alaska Airlines (AS) flies to about 100 destinations in the United States, Mexico and Canada. As the name implies, it's a major carrier in the state of Alaska, flying to about 20 large and small destinations throughout the state. The airline has four hubs: Los Angeles International Airport (LAX), Portland International Airport (PDX), Seattle–Tacoma International Airport (SEA) and Ted Stevens Anchorage International Airport (ANC). Most of its aircraft operate with two classes of service: First Class and Economy Class. Passengers flying in First Class have access to the airline's lounge, known as the Board Room, which has locations at about 20 airports.
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